I went in for an synthetic oil change with an appointment, I arrived 10 min. early and I was told approximately an hour… 3 hours later my rabbit was done except for rotating the tires, they told me they did it but that was not the case as I marked one of the tires; in the back of my mind I thought to myself if they were less than truthful about the rotation of the tires do they really use synthetic oil? There are many other dealerships to take your VW vehicle in to have service.