AT&T Sucks Epic Fail call to customer service LIES

[Dewskiz]

I mean I can give you a call back, you don't have to call because I can call you back. How about I call you back? When can I call you back?

[dustin69g]

This guy is dumb. Why would you not place your order online were you can see the prices and get better deals. This Rep told him everything correct. If you hated a company this bad and there customer service would you sign up with them.

[gavinmac18]

im a gamer and when i call at&t customer service to tell them that my ping goes up and lags at night (speed also slows down) they seem as though they have never heard of these terms. How do these people get these jobs? Also they tell me that everything is fine everytime and my connection continues to suck. I cant wait to get comcast.

[weirdestdudeyouknow]

awesome.

[whiskeydence02]

ok WTH!!?? charging a bit more just for net made sense because its not package deal but QTF did any of that other shit make any sense??A LOOP on how many can get it and if you PAY for the year and want to disconnect you're already paid but then HAVE to pay a disconnection FEE??!! Hell when I got forced into it they took over my company I was on and forced us onto their contracts and I got 3 days of service per month out of then jack holes. Everyone here had that problem, they told me

[whiskeydence02]

@whiskeydence02 everyones phone in town must have broken at the same time.  Turns out for them thats not some one you want to tell a pissed off drunk guy ;)

GOOD VIDEO!! Glad some one was actually able to send a recording of AT&T's incompetence.

[whiskeydence02]

@whiskeydence02 And oh yeah almost forgot, Unlimited everything that I could never hardly use was promised the $140 per month wouldn't go up but guess what!! :) it did to $190 and before the end of the month I already billed and paid the $140 they sent a bill for the remainder of the $50 for the month that I was never charged in the first place cause they hadn't yet fully taken over till after I was previously billed and have previously paid.

Love you AT&T, go shut down like good criminals

[amosjordan]

Att is a rip off

[Willanhanyard]

LMAO!!! While it's available?!!!! It's not like they have a limit!

[runefire296]

BEST INTERNET!!!?!?!? BAHAHAHA i have been flaming AT&T for the exact OPPOSITE! If i start watching a youtube vid, and i walk away for it to buffer (my wifi was showing 100%) and come back 5 mins later, only 8% of the vid will be loaded (vid is 4 or 3 mins long)

[DanSVT03]

AT&T: "Here's your new iphone, sign the contract and get the fuck out of my store. You WILL pay us $150 per month. And if you have phone trouble, why should we help you?"

[MrNDUDE16]

He's right AT&T has limited amount of users they can have. I quit and wanted to go back but I couldn't.

[SpeedyCycles]

@MrNDUDE16

To me that seems like only 100 people can listen to the same radio station in an area. I don't get it?!?

[CaptainBill22]

I would NEVER buy from AT&T. After being a tech support rep that dealt with them and their customers on a daily basis I learned that AT&T reps don't know jack shit about the plans they sell. Their tech support is so bad that I've gotten calls where the customer is NOT getting data which is a AT&T issue, and when I call AT&T to transfer the customer back to them so that AT&T can fix their own shit I had to ask for their supervisor b/c the rep said that I don't know what I'm talking about.

[kasumisman]

it's not 6 megabytes per a second its 6 megabits per a second....they always get ppl with that lie.

[cinyaca]

that rep sounded like he didnt know what the FUCk was going on.

[CaptainBill22]

@cinyaca He didn't.

[enlil06]

I just want to say this...what is the point of this? Why does this have to go up and place this agent on blast. It sounds to me that he's trying to do everything in his power to assist the customer. Is he being called out because of his bantuism? If we pit the customer against someone from the UK, they may say that he's ghetto. Oh and BTW...the Bantuism is not Ghetto. PLEASE STOP CALLING IT THAT. There are plenty of affluent well educated people that speak with a bantuism.

[SpeedyCycles]

@enlil06

I think every time an agent representing a corporation is caught lying to a customer, the world deserves to see it. Anything less would be Nazi censorship. You can call the dialect what you want, I don't have a problem with it... when friends are hanging out, or with family. But not in the work place when on the phone, representing a major corporation like AT&T.

[reymatt76]

When the guy picked up the phone did he say "My name's Benjamin Beauford Blue, people call me Bubba."

[lpstangman]

yeah, i just quit out of chicago for a better position, the center i had worked out of had to be the most ghetto place that i have ever worked at. I would hear reps talk like this all day, quoting wrong stuff and just being completely ignorant

Unreal

[SpeedyCycles]

@lpstangman

I don't know which is worse, being lied to by one of these guys, or calling over seas and barely being able to communicate with someone.

[djEvilDude]

where is their customer service located at?

Haiti?

[SpeedyCycles]

@djEvilDude

I wouldn't disrespect a Haitian by sending over a liar from Oklahoma.

[gogolatinboy]

I work for AT&T. I'm a customer service rep for residential accounts..... I am in the Hispanic group department....listening to this call is such a shame!... They're many reps like "David".... I'm sure not one of them!..,. This was an interesting video/call to see/hear..... Ha ha ha......

[SpeedyCycles]

@gogolatinboy

I can appreciate that. Haha, I had a laugh myself. Respect.

[biggbeni26]

i understand you saying he has a lack of training in the topics discussed on this call but ghetto? thats a racist statement because he sounds black.

[SpeedyCycles]

@biggbeni26

You think he sounds black? I think you must be racist. I said "Ghetto" because that is the dialect I have heard in the ghetto from all colors of skin. I am a minority myself, and not a racist. If you think he sounds black, you may or may not be accurate, but that is racial profiling in my opinion.

[555pghbob]

@SpeedyCycles Please, stop playing around with words. We all know that Ghetto is a code word for the "n" word. You can pretend you're some high and mighty free thinking self actualized racial minority, but I know and you know that you're a white person pretending to be something else. You can't hide hatred and ignorance.

[SpeedyCycles]

@555pghbob

Why do you call it the "N" word? I think that is worse that just saying what you are implying. You have me completely wrong, I am NOT white, I am NOT high and mighty, and I carry NO hatred or ignorance. It sounds like someone is planting words and sayings in your brain. If you listen and learn to think for yourself, you will see you are 180 degrees wrong. I am a minority myself, I have worked in his position before, and that is why I think LYING to a customer is so bad. Period

[zzzin69]

@biggbeni26 - no its because he sound ghetto w the way he talks, can be a white or yellow guy saying the same thing and same tone and it'll still ghetto, common now son lol

[SpeedyCycles]

@zzzin69

Respect.



[zzzin69]

@biggbeni26 @biggbeni26 - no its because he sound ghetto w the way he talks, can be a white or yellow guy saying the same thing and same tone and it'll still ghetto, common now son lol

[jackhammer250]

Screw Proper English I BELIEVE MORE IN PROPER EXPRESSION AND COMMUNICATION.. This brother just needs to work on arranging his words and expanding his vocabulary . Other than this guy did a good job. One thing I hate about talking proper english from blacks not all but some is once they move up in the world they lose their Soul. I know many blacks in Hollywood who's black accent changes to a white accent once they get money FUCK THAT KEEP YOUR SOUL BLACK MAN&WOMEN. AND STOP TALKING WHITE.

[SpeedyCycles]

@jackhammer250

Haha! That's right, promote segregation!

[jackhammer250]

@SpeedyCycles I'm not hear to promote segration speed cycles. and to be honest with you its alot of blacks who have a similiar philsopy as yours or come from the same school of thought about certain blacks or whites not be up on proper diction or proper english . But as you know blacks get criticize the hardest for not having organize thoughts or proper english. BUT TO BE HONEST WITH YOU I STILL THINK ITS OVERATED. I THINK PEOPLE JUDGE A PERSON ON HOW THEY TALK TO LOOK DOWN ON THEM

[FixedNewsChannel]

@jackhammer250 - With the silly little sentences in 'all caps', you just end up looking like a fucking idiot.

[jackhammer250]

@FixedNewsChannel OK I UNDERSTAND YOUR POINT AND I ALSO UNDERSTAND INTERNET ETIQUETTE!

IDOT OR NOT THE ALL CAPS IS TO ONLY MAKE A VALID POINT. THE SALES REP ON THE PHONE IS NOT SPEAKING A FOREIGN LANGUAGE YEAH HE DOES HAVE A GHETTO ACCENT. BUT. YOU GUYS UNDERSTAND THIS GUY BUT YOU PLAY LIKE YOU DON'T TO MAKE YOURSELVES LOOK BETTER OR JUST LOOK DOWN ON PEOPLE. ALSO ITS NOT A BLACK AND WHITE THING ITS A CLASS THING. Many blacks will look down on this guy too..

[jackhammer250]

@FixedNewsChannel I will give you one thing he could have explained the product offering a little better and a little clearer. Now as far as the accent goes thats just a minor annoyance. Like I said before he could work on organizing the words in his sentencing better other than that I don't see anything wrong with this call.

[jackhammer250]

Don't get me wrong speed cycles because their comes a time when one must educate ones self on proper english as they move up or are promote to the job ranks depending on job title. And not only is a person judge by proper english they are judge by a broad of topics like history,science , art, and politics but for the everyday person I don't really judge how they put words or thoughts together as long as i can understand them because at the end of the day its not like they are speaking a foreign

[jackhammer250]

Don't get me wrong speed cycles because their comes a time when one must educate ones self on proper english as they move up or are promote to the job ranks depending on job title. And not only is a person judge by proper english they are judge by a broad of topics like history,science , art, and politics but for the everyday person I don't really judge how they put words or thoughts together as long as i can understand them because at the end of the day its not like they are speaking a foreig

[enlil06]

@jackhammer250 there is no such thing as talking white. Pronunciation and enunciation are two different things, there are poors speakers in every race. Not all white pronounce words correctly, just as not all black people pronounce words incorrectly. We nlack people speak the way we do because of the process of language transition from the native languages in Africa to English, compiled with other factors, such as segrated sociabilities, and suppressed education standards.

[rrpostalagain]

@jackhammer250 What the hell are you talking about? There are many mannerisms of speech within the english language. The main concern is about effective communication with other people who are also speaking english. This call had nothing do do with how the guy was speaking. The problem was what he said, not how he said it. He said patently false things. BTW there is no evidence that we have "soul", and "speaking white" says more about the accuser than the accused in many cases.

[jackhammer250]

Part 1 @rrpostalagain I'm still trying to figure out, what your complaining about ? . The AT& T Rep on the phone ; gave you the 411 on all the different DSL packages That AT&T were offering from the Elite to the 3.0. Also the rep mentioned a promotion deal with Elite package for 24.95 a month with fastest speed if a monthly contract was signed . He also explain that if you didn't want to be involved with a contract then you would have to pay the whole $35.00 monthly fee.

[jackhammer250]

@rrpostalagain You said that the rep presented false advertisement. Well I can agree with you on one sales tactic ; that many sales reps used to sign up customers . They will usually say "That this is not always available and its first come first serve, and if you don't signed up for the offering then the man down the street will plus we have limited number of elite packages and phone lines open so its best that you signed up now" Thats and old sales trick to persuade a customer to sign

[rrpostalagain]

@jackhammer250 No, I did not say that anywhere. Maybe you are quoting someone else or something. My big problem wit this call is that they seem to be saying they only have so much internet to go around. As if he doesn't get it now all the internet may run out. I hate sales in general. But you are either arguing with someone else using my name, or you made a giant straw man.

[jackhammer250]

To be honest with rrpostalagain I don't know what your getting at. If the rep working was presenting false information and lying about the different packages I with you on that, But explaining everything and at the same time he was somewhat emotional involved with the customers. Many reps don't get involve very well with the customers its like hi and thank you I don't want to be bother You can tell this in tone voice, and many other clues. One clue is their in a hurry and they talk real fast

[jackhammer250]

To me this rep, while explaining the different DSL offerings his tone of voice said he wanted to be their. I know these things because I have been in the service sector before and have observe many sales clerks including my self and many are picky about who they serve. Many reps look for the slightest weaknesses and will often use that against the customer they are serving. How do i know this? I have seen it with my own eyes.. If you look or talk certain way many clerks will judge treat lesser

[jackhammer250]

@ben8j2p Its not that he can't speak proper English. The problem is you don't understand proper english. And its not like the black guy is using foreign language that you can't understand him. I know blacks and whites mainly whites who use this proper english as a form of arrogance to look down on certain people. And I know you understand English and Slang so stop playing like you don't.

[0verload]

Sadly the at&t landline/dsl departs seem to lack training really bad. I work for at&t as well and have always found them to just spout a bunch of BS. The wireless reps are trained a little better depending on the call center. But even then they have one rep doing so much fuckin shit its near impossible for them to get everything 100% right.

[bhadong7]

if you're in prepaid, you cant access internet/ medianet. I think $24.99 is the correct amount not $24 and some changes, probably he was just mistaken.

But dude, this video sucks, i mean, you suck.

try to post interesting ones. okay?

AT&T has the fastest 3G speed. verizon sucks!

I worked as customer service representative with AT&T for quiet some time.

[bhadong7]

Hey Speedy. People can hear an audio on this video if they were signed up but if not, no one could hear this.

mmm. . when you say incorrect information, it's actually from the noobies and it's considerable. this is lame. the only negative merit here is the way the agent speak, it should be like a neutral accent. but nonetheless, he knows the product.

when you are on a regular account, UNLIMITED DATA PACKAGE is a must especially when you are using smartphones like iphones.

[SpeedyCycles]

@bhadong7

He doesn't know the product, he could not even tell me how much it costs to cancel. It is $150, and he said he didn't know how much it cost to cancel. Listen again, there are several mistakes that even AT&T admitted to and apologized.

This has nothing to do with mobile phone service, this is all DSL internet. Did you even watch the video?

[0verload]

@bhadong7

lol he doesn't know the product dood. hes clueless. There's only so much available, if someone else takes it you could miss out? hahaha what kinda joke is that lol thats one of many things he had no clue on

[roomfullofdaisies]

customers are always wrong...no matter what

[SpeedyCycles]

@roomfullofdaisies

That about sums up A&T philosophy.

[distillednikki]

Listen asshole, I work for At&t customer care and the turn over is outrageous, half the time you call you will get someone in there first week that got crap training and was thrown out there and told to sell you uverse or dsl or get written up, there is little to no help it is a hard job starting out and this call was probably this poor guy's first day or something, put yourself in someone elses shoe for a fucking change

[SpeedyCycles]

@distillednikki

Did you just propose turning the responsibility on the customer? I worked for MCI, possibly the worst telecommunications in HISTORY, so I have first hand experience at this, so I have been in "someone elses shoe for a fucking change". I knew the basic rules of life without any training; Speak proper english, and tell the truth. AT&T contacted me and apologized and said he did misrepresent the company, so I don't see anything worth debating.

[chachibobinks]

@distillednikki Its odd that you say that about turnover and people getting thrown on the floor. I work in a speciality U-verse and pots office and I don't think we work too differently from the other centers, but we have to go through 3 months of training before we even begin nesting. And our turnover is ridiculous... I'm considered "a new agent" and I've been there 3 years. The last class before me was four years before I was hired. People take that job and never leave, I tell you.

[jeffreyagramonte]

Frank you or an idoit, look at the question you keep on asking dam do you understand anything, an why would you put this on youtube do you have anything else to do, wow you are a lame.

[SpeedyCycles]

@jeffreyagramonte

I would be able to appreciate your comment if you would type in correct english. Are you the guy on the phone? You defend him, and you type like him. hmmm.

[FUKST1K726]

no body wants to go thru a process... cuz if he cancels the phone but keeps internet there will be a process...

[novian03]

I dont hear anything ghetto about this video. You failed in your title and the word ghetto refers to a place not they way a person act. When people misuse that words it makes them look racist like the point you are trying to make in the video. Also the funny thing is people are assuming this person is blac when i know white, hispanic and other race of people that sound like that. This whole video is a big fail!!!

[SpeedyCycles]

@novian03

I thank you for your comments and insight. A word is defined by it's use, and I know several people that would describe this type of dialect as "ghetto". I have no problem with any race or color, as I am a minority myself, I *DO* have a problem with misuse or our language and words. When he states "You are not RELIABLE or anythang" it is not the correct use of that word, period.

[Roguemember]

Oh and you ask too many f'n questions. All that information is written in readable text on the website. Stop harassing ATT's employees with your dumbness.

[SpeedyCycles]

@Roguemember

That is funny, I didn't even mention color or race. In your older post you stated "#

Roguemember Block User @ObiWanKenobi21

Black people tend to have overly aggressive attitudes. Don't hire them." I am Mexican and I was named after a black person, I am cool with that. I find it amusing you assume you now know my political views as well as my feelings on racism. I am not sure my feelings on the newest Healthcare Policy. Do you care to enlighten me of my feelings?

Thanks!

[Roguemember]

SpeedyCycles hates your typical black person. It's funny too, because he probably votes Democratic and support AA and diversity policies.

[ObiWanKenobi21]

I am sorry you had to put up with this. This is NOT how AT&T trains its employees to handle calls or customer questions.

I work for AT&T mobility, but I have also worked AT&T landline and DSL as well and I can safely say I would give this rep a 0 call on his quality scores for misinformation, negative sales pressure, and the list just goes on.

For those of you who hate on AT&T reps as bad, please don't think all of reps are like this. This saddens me as well.

[Roguemember]

@ObiWanKenobi21

Black people tend to have overly aggressive attitudes. Don't hire them.

[SpeedyCycles]

@ObiWanKenobi21

Thank you for the response. Honestly the first apology/proactive response I have received.

[SpeedyCycles]

@ObiWanKenobi21

Thanks for the positive. Respect.

[poszest16]

@ObiWanKenobi21 Ditto. I used to be a AT&T U-verse technician.

[jerseybing]

ah man...can i relate..big time...i've been spun around by at&t so many fucking times,,,it;s a "flip of the coin"...as to whether you get someone who knows what their doing or not....on the technicial side...they can be brutal,,,it's pretty sad when as a new customer (4 yrs ago)..i knew more than 80% of the techs i talked to..a couple were really good..customer service is a joke,,they lie...they have ripped me off..and had to do the old,"i want to talk to your supervisor" bit,,anyway, good vid

[FZ1Tom]

Only in Oklahoma can the redneck truth be stranger than fiction :)

[SpeedyCycles]

From Tiffany: "I cannot tell you how frustrating it was trying to get Jennifer's business account set up with these idiots. Like you said, every time we called we got a different price and a different sales pitch. Grrrrr."

[FranksStuffForSale]

Bwahaha! Hilarious.

@ 1:09 Over the next 12 YEARS(WTF?) you will save $100? LMAO, that doesn't sounds like a good deal at all.

I think AT&T has gone way down hill. The iPhone saved their ass.