How To Hack A Call Center Telephone System

[eduardobuffalo]

... the tools to resolve issues and decided who deserves to be treat like a real person with real needs, or just like a monkey jellyng for banana ! Thank you for choosing me, and take time to read my comment, have a nice day !

[eduardobuffalo]

I have 10 years experience working in call centers, most important tip BE NICE and everyone will run the extra mile to help you, be an ASS HOLE and you will statr to be transfered to several departments, to be on hold for 30min and never find a supervisor, eventhough we don' t know customers we are the ones with ...

[OgMandin0]

@eduardobuffalo You INVADE my home. You refuse to take NO for an answer. You repeatedly return to BURGLARIZE my home. I use metered phone service, so you are STEALING MY MONEY.

And you want ME to "be nice?" Were you to invade my home in person you would eat a bullet.

BUT, THANKS FOR SHARING...

[eduardobuffalo]

@OgMandin0 Dear frien, i understand the way you feel because with that atitud (insulting people without even know them) you must be one of the clasic callers that never get help, in adition, threating me with make me eating a bullet, give me a break, only cowards threats in a chat room, and only garbage people keeps the same old song "you are stealing my mone" sure you must be the one that every month looks for excuses to avoid pay his/her bills . And don' t forget, i' m a ...

[eduardobuffalo]

@OgMandin0 customer service reprecentative, not a technitian, so i will never be at your home, so just try to be nice, it' s good to be nice and maybe, it will help you in some way in the future . Nothing personal, and again thank you for taking your time to read my comments and sharing your opinion .

[Vinces1236]

yt:comment=748272823AAFE11;yt:­multicomment=2

[Vinces1236]

yt:comment=748272823AAFE11;yt :multicomment=2

[dominick1290]

this isnt hacking once again...

[Lebaron1987]

divide by zero is a good option

[ericmarshall19]

why am i watching this....

[mattymooo100]

i hate advertisement 

[BNTMinecraft]

who heard like i think garage band in the background

[iHaxk]

VideoJug is better than Howcast



[MegaLukelucky]

LOL on nuber4 on a part to get thrugh it said shoting swaereing and mubluling at the computor thats the phone + ITS JUST FUNNY

[AugustInAdelaide]

Type in 'The call centre song' LLLLOOOOLL!!! PMSL!!!!!! :D

[BurtGoaler]

yt:comment=748272823AAFE11;yt­­:multicomment=1;

[BurtGoaler]

{yt:comment=748272823AAFE11;yt­­:multicomment=1;}



[PCWalrus]

Hey, guess what? Don't fight the power, power the fight.

[cooperstertz]

{yt:comment=748272823AAFE11;yt :multicomment=1;}

[Xld2s59]

du helloooo

[TrapMrMouse]

@Xld2s59 its duh not du

[Xld2s59]

@TrapMrMouse fuck you

[TrapMrMouse]

@Xld2s59 ...Was that suppost to hurt my feelings?

[Xld2s59]

@TrapMrMouse ur fucked go play ur shit mouse trap board game

[TrapMrMouse]

@Xld2s59 i like you, you're so...straight to the point:)

[Xld2s59]

@TrapMrMouse i dont like you

[mediamadman747]

And this ONLY three times longer than staying in the "que."

[Raegh]

I hate it when people call us on random extensions because they always call the wrong departments when they do that and there are so many people that there's no way to know who works for who and so on. D:< wtf (I'm working at a court, calling us is for FREE therefore it makes no sense at all to call random numbers)

but anyway, great guide.

[gainfulplatypus]

yt:comment=748272823AAFE11;yt :multicomment=1

[TheInfamousThey]

@gainfulplatypus this makes no sense to me, explain please? :3

[MrLotsofGiggling]

I work at a calling center called USA 800 out of St. Joseph, Missouri. It makes my day when people go out of their way just too try and "prank" us. I'm a 19 year old man and all too often I see the ladies in our office here get SO PISSED when people do it too them. I just talk too them and tell them too keep on trolling. I've actually gotten 2 Write-Ups for it, because we're not supposed to hangup if people call us, so what do I do, I talk on the phone with these people for almost a half hour!!!

[Raegh]

@MrLotsofGiggling

haha, that's awesome! do these people also turn out to be nice and interesting sometimes? :D

[MsArtistgirl1]

doubly doubly doubly rofl!



[RikkiTikkiTavi12]

"Operator" is also a common key word.

"I will eat your bones" worked for me after I was stuck for half an hour at 5:30 AM in United Airways' automated phone system.

[Semt1]

Google 'saynoto0870.' It's a neat way to get local numbers as alternatives to 0845 and 0870 numbers etc

[acesofshadows]

but doesnt doing all of this take longer than just calling the call center?

[lwbrady]

"Try raising your voice, swearing or mumbling'

*next tip*

"Be nice"

[metalmonkeyuk]

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzz­zzzzz

[shmellhole123]

my brain just shit its pants



[MonsterBuddy10]

@shmellhole123 finally someone else that puts pants on their brain

[coklanfqr]

id rather wait..... this takes too long

[pmgodfrey]

FFFFFFFFFFFFFFFFFFUUUUUUUUUUUU­UUUUUUUU

I'm sorry, that command is not recognized.

FFFFFFFFFFFFFFFFFFFUUUUUUUUUUU­UUUUUUU

Please try your call again later.

[Mrcomputergeek1]

This would be great for Frank Garrett

[wisteela]

Great advice.

[RustfaceDUBSTEP]

'Try swearing at the computer'...step 3...be nice

YOU FUCKING WANKERS...please talk to me...

[dajakester8]

my lazy sundays . com is an amazing site it helps you with these telemarketers

[RustfaceDUBSTEP]

@dajakester8 ...fail...u failed hard



[phompiedom]

@dajakester8 you sick basterd! xD

[dajakester8]

@phompiedom someone got me with that so i decided to pass it on

[phompiedom]

@dajakester8 totally right :D

trolling is an art, and you're doing it right

[MrMadness87]

@dajakester8 VIRUS VIRUS VIRUS VIRUS

[dajakester8]

@MrMadness87 nice site huh?

[hooplablahblahblah]

@dajakester8 Lemonparty. com works too :P

[101orbitaldefence]

@hooplablahblahblah or k-k-k

[hooplablahblahblah]

@101orbitaldefence Not a very good troll :(

[dajakester8]

and im a mormon

[AfternoonProductions]

omfg youtube commercials are SO FUCKING LOUD!!! ITS LIKE A MOTHERFUCKING SCREAMER

[bitingontinfoil]

@AfternoonProductions Try TURNING DOWN YOUR VOLUME BEFORE PLAYING A VIDEO! Yeeesssss?

[AfternoonProductions]

@bitingontinfoil they were down? if they were up, i wouldn't have posted that comment...

[xHAZARD78x]

2:15 DOUBLEY DOUBLEY DOUBLEY DOT

[InnocenceExperience]

94 people know what hacking means

[flyers87]

thing is by the time he is done with all he "scouting" he would propably got through faster just by waiting in the que

[friedmanrc]

Interesting. Yelling into a system never works and call center agents are accountable for every call every time. Normally ever call we receive is recorded. These are interesting tips but if you try to call our call center, you would be told to call the main line. cant help you from a computer on our internal phone system.

[LowRagg]

cool story..

[MarkMuses]

The comments disparaging this video are by staff of big nasty faceless multinational customer degrading corporations. Have a nice day. :-)

[mpejcinoski]

I don't understand what this video is about.....

[mpejcinoski]

I think that this video is nothing...

[basicproductionvids]

I sarcastically say things like 'your call is very important to us... please hold the line....'

I usually get connected about halfway through one of these sentences and have to mask the last half whilst the operative introduces themselves...

[QwAdr0x256]

#FTW This Comment has been hacked. You can Thumb up this commend 4 times!

{yt:comment=748272823AAFE11;yt­:multicomment=1;}

[StainedShuriken333]

@QwAdr0x256 Uhh... no. No, it has not.

[lukelostit]

@StainedShuriken333 get trolled more trollbait

[StainedShuriken333]

@lukelostit That was a troll? No, seriously, that was a troll attempt? Wow... I guess I will just slowly close this window. I don't want any of your stupidity clinging to me.

[brandonman052]

@QwAdr0x256 kxk 

[brandonman052]

@QwAdr0x256 mfn

[MegaSuperMang]

@QwAdr0x256 Ahem... "Comment"

[SnowLeopardStudioz]

@QwAdr0x256 I bet you made that up -_-

[aznprde4eva]

@QwAdr0x256 :'( you lied to me

[MuiHolz]

BEST android app right here! hack wifi networks in like 10 minutes! iwifihack (dot) net

[chuckbyf1]

I love Mormon ads, don't you?

[MaXmIdLaNdS]

compare zii meekat.com

[stupidfookinshite]

i got the hm ad dunno about you but mc hammer wants his pants back !

[Mikemc]

I'm Mike and I'm a mormon... I mean moron. Oh geeze, I always mix those two up! :/

[simonjapan4]

The 'hacking' of the auto attendant is incorrect. I program these and there is no such code. The only reason why this would work is if the engineer did not program theses. The best way is just no to do anything. They should leave a time out for people without touch tone phones.

[mattesmjm1]

did anyone else hear garage band music in the background?

[lukebccb]

Well that was 3 minutes and 34 seconds of my life I completely wasted and threw away.

[FreakyKing2]

@lukebccb What happened, did you masturbate again?

[TheSuperintendant]

@lukebccb i thought the same thing last time i phoned the bank.

[fuckingfucker42]

@lukebccb So why would you want to waste any more time writing that? You obviously have time to spare!

[matthewlorXIII]

all these people QQ-ing because they want a real person...it's too hard...*_*...millions of people to be provided service and only a few thousand people to help out...

[GirlGamerReallywild]

with xbox i just mumble all the time and get "im sorry, i cant understand you please repeat what you just said. If you would like an agent, say AGENT or press 1" =/

[shootbinary]

None of this would ever work in the United States, by the way.

[bdzenith]

hotfile.com/dl/102909490/261c4­dd/Hack_tools.rar.html

[shootbinary]

And the reason why you can't get someone on the line right away is because they want to route you to the right person within the call center...billing people can't help you with technical problems and vice versa. Doing all the things to the automated system could actually take more time anyway.

As far as getting a call-back number that gets you ahead in the queue, most call-centers are either exclusively inbound or outbound. Inbound call centers don't have a direct number to call back.

[skdR]

How is this hacking? Its smart tips.

[fuckingfucker42]

@skdR It's known as a life hack.

[skdR]

@fuckingfucker42 Dont know why the word "hack" is in there. but I see your point. I would personaly call it "beeing cheap and smart"

[AsylumET]

@skdR calling a wrong number for a paid support service to get help for free is social engineering otherwise known as "hacking" not to mention attempting multiple codes to get through to a human although this is of the simplest forms of hacking it is indeed hacking.

[IrinaWylder]

@skdR What do you think hacking means? :))

[Bakura8886]

@skdR word hack made me click it so maybe that 

[Anonymouslulzmachine]

@skdR Hacking is problem solving

[wiissttaa]

@skdR Actually it is hacking.

[theguythatcould]

swearing at the system works

[r1lax]

w-w-w.w1k3dp4rty.c-o-m

hacking place : phishing, carding, xss, sql, sniffing and more!

[Kyosho1060]

This is some dumb F**KING S**T,What a waste of You Tube space!!

[pezcore1995]

what a retarded idea dont call the sales line i work in telesales all im gonna do is give you the customer service number and i cant do anything to help even if i want to and someone that understands they're ringing the wrong number and calls it anyway is only going to annoy the sales agent whose more than likely got a target to hit so they're gonna want to get rid of you anyway

[richj005]

@pezcore1995 Have you heard of grammar?

[wartimepeace]

fucking ads

[LaHolly]

I don't mind working through the computerized system if I have a simple problem, but when I do have a complicated issue I want to speak to a HUMAN -as quickly as possible. Because the longer I wander around the voice-mail-jail, the angrier I get, and that doesn't help anyone.

[ironmanboy]

Sad that the call center workers commenting here are so cynical, sorry I thought you were being paid money to "help customers". 

[KonfusedMind]

this realy works ! 10x :)

[djsynth]

Asking for your name does fuck...all... we dont care. Asking for a supervisor will do fuckall too.

[jonvincent12]

Jesus christ. I can't stand his fucking voice.

[arrisfilms]

"Call the wrong number!"

[DTPivot]

@arrisfilms don't call the help phone number, call one of the other numbers for the same company, and get put through to the help department. You FUCKING RETARD!!!

[arrisfilms]

@DTPivot I was joking, and oh my god do you always get angry over nothing at all.

[DTPivot]

@arrisfilms I was joking too, and oh my god do you always expect everyone to be serious about what they say. god...

[arrisfilms]

@DTPivot well yes a lot of people are like that here.

[DTPivot]

@arrisfilms yeah lol

[KaNoke101]

I dont want hamburger helper I want to see the video >_<

[lolzmaster117]

FUCKING ADVERTISEMENT!!!!!!!

[Lennycoma]

The name thing doesn't bother us either

[Lennycoma]

i work in a call centre....this don't work, i never transfer from my dept to the others i give out the number, and you can't really jump the queue anymore....not with out system anyway

[123BigRob123]

68 people work at call centers!

[KinDzaDza123123]

@123BigRob123

>470 likes, 70 dislikes

They just got two new guys for a vacancy!

[MixerVM]

@123BigRob123 87

[iKwassy]

Step 2....

Er, no thanks.

[devhook23]

best buy and walmart are *8

[1Redhaze1]

FUCK OFF ADS

[salari]

Don't go through to sales lines; salespeople for call centres often work on what's known as a conversion rate, which means they get commission for how many calls they can turn into sales. If they can't sell to you, then they've lost money (i.e. their livelihood), and you might also be jeopardizing the job of someone who's already ailing in their performance, all because you were impatient.

[agent27300]

Press f5 to get bypass ad.

[jony1710]

wow, I feel like a spy now. is this whats its like to be the guy from burn notice?



[11bane11]

Ctrl W to skip the ad

[burnt62]

very good video !! I would add that if the staff are difficult remind them that you are entitled to record the call if the company are recording you.

[datzfast]

step 6. go al qaeda on there ass, behead the the entire staff.

[Arnodude53]

67 people are using a call center telephone system

[Kalito89]

0:01 to skip the Ad ^^

[cliffwalkinfool]

I was disconnected from the iPhone center several times in a row. By now, the phone was in speakerphone mode and the whole household was watching. I called one more time. When the machine initiated its welcome greeting, I shouted a long, drawling "Fuck YOU!" The machine said, "I'm sorry you're so upset. Here, let me put you through to someone who can help!" I was talking with a real, live, English-as-first-language representative within 30 seconds of dialing. (Dialing? Do we still dial??)

[shockwave952]

step 3: Swear at the computer. Step 4: Be nice. LOL

[zeberdeeeeee]

@unclepoopstien, I think you will find that should be damn, a dam is a large wall that holds back water. Lucky us English are here to help you colonials out with your English!

[ecidragon]

Wow this makes me feel sorry for all you UK people. Here in the states it is always a free call...it is so lame that companies would use number that cost more. The rest relates to us.

[thebuft]

asking for name and reference number does fuck all, most staff dont give a shit and even at that, the systems they use usually mark who took the call so all you are doing is making more work for yourself.

[Stile3000]

FUCK YEA!

8D

[goodtimebob]

Here's a hack I found for my electric company, Pacific Gas and Electric in northern California. They have switched to voice recognition. When I had a problem with my electric meter I found out that the words "electricity meter, electricity and meter were not in its vocabulary. But, using the secret phrase, "I have a gun." or "I have hostages." always gets me through to an emergency operator within 15 seconds. Works for my health insurance company too.

[ChrisRockSteady]

no agent will ever give out a supervisors direct number, because they will be fired for this, if you cant navigate an automated service, you are a fuckin' retard and should not be using the phone in the first place, one thing is right though, I will always do everything in my power to help a polite customer, when an angry customer comes on the phone first thing that goes through my head, is fuck you im not giving you nothin'

[TheJmaster06]

Try raising your voice, swearing at the computer, or mumbleing! Hahaha!

[ahmadkhan0000]

tel me in urdu

[MrKickyourbutt]

The title is misleading. This ain't exactly phreaking.

[UnclePoopstien]

OR.. Just wait 3 minutes to speak to someone. God dam English wankers.

[Elliot232331]

@UnclePoopstien OR.... You could just think how much that when ever you call an English a wanker, how much the hate you after they were the ones to discovered america...

[puggster]

@UnclePoopstien

yeah you could do that but why have a hefty phone charge slapped on your bill when phoning on the sly can save you bux,

these tosser companys are raking in the cash on your expence and time which many people including me hate the thought of them getting rich when its often there fault you are complaning or inquireing about..

[raynarks]

@UnclePoopstien I don't think you've understood; if you wait you will be held up for far more than 3 minutes & be charged a top rate for the call: these call centers are a rip off. It's the money thats the issue not the waiting time.