The Zappos Family on Nightline

[CaliBreeze3]

I would love to wake up for work every morning if I worked there.

[brilliantfranz]

they don't produce the shoes do they? but the box says Zappos

do they actually throw away the box the shoes originally comes in?

[Pink4Kim]

I want to work in a fun office. 

[pabanil]

My mom bought a Puma shoes from zappos. I love Puma. and also ASICS!

[SouliaBoy]

kind of cultish. but that's okay.

[mdawntrader]

I work for a pretty awesome company. Maybe not as GREAT as this one, but they are nipping on their heels. I have worked in call centers since 1999. I have worked in 6 different call centers since. And the one that I am at now is the BEST of the BEST. They treat us with dignity and respect. They care about us. And the support us fully. I am not just another person doing their bidding. I am very lucky to work where I do, and I thank god for it everyday.

[Giean360]

wow its so ironic that the ceo of zappos isnt in to shoes

[DeadmanXX08]

last week was the first time ordered from Zappo's this site is awsome i love it

[otraxo]

@ddelay08 <----  Dumb Ass.

[pinkjuicy82]

His parents must be proud.

[JevastusSelvius]

Nothing I hate more than the videos they include with their products. LOL it just sounds soooo fake.

[ChristinaGraceYee]

Zappos inspires me to live my life to the fullest! :)

[Guizmo900]

4 people don't think that a nice job is... nice!

Tony Hsieh you're the best CEO I've ever seen, you'll inspire me for my whole career of businessman that will begin after hard studies :)

[CPeay92]

These guys are amazing. Like the bid says they make most of their sales ie profits from return customers by offering free shipping more people are bound to return. I've shopped through this company since the first couple years it started and as long as it stays alive I always will!!!! Love you Zappos!!!

[Maneleee]

check out the website topfashionapparel

[Kooly1]

This is the best company ever created. I'd buy anything they sold. lol

[MrLivePositive8]

BTW, I am winning the Mega Millions Jackpot on my 18th B-DAY :) Just watch.

[MrLivePositive8]

The CEO along with all the employees seem like great people, different personalities and style but all are good people. If...actually when I win the jackpot for the Mega Millions I will start a great company like this and be the best and kindest guy/CEO I can be.

[bweise84]

@ddelay08 'cause you watch video

[bweise84]

@ddelay08 'cause you watch video

[jhvgfg]

OMG I would quit my job, and my quit my life, to work for Zappos!!!

[roidz17]

He really only gets that $36,000 a year, but then think of the interest he's accumulating from the $200 million from his sold company. At even just 3 percent interest he's making 6 million a year! So making shipping free for customers, and food and health benefits for employees is no problem.

[souleaterjh]

@roidz17 Well actually if you read his book "Delivering Happiness" he most likely had not much of that cash left to collect any interest. He spent it on keeping Zappos alive in the early years (what he had left after selling a party loft he bought anyways.)

[roidz17]

@souleaterjh It's 200 MILLION nuff said.

[souleaterjh]

@roidz17 His share was about $32 million from that deal. Although I agree that's still a lot, it's much smaller than 200 million

[terminator800tlgm]

I bet somewhere in the free shipping and 365 days return, there is a cost factor into the total price for the statistics of the products that actually ended up being returned. In a way, every buyer pay for a small amount of insurance for the products that ended up being returned.

[XxESKIMOxX]

@terminator800tlgm It is. They do not offer coupon nor have the cheapest shoes. They even stated at their website. But they do strive for the best customer service to keep their customer happy.

[soilofk]

Awesome company!!!!! the CEO is a fantastic person!!! I bought shoes there from Canada....and I am sooooo happy with their service!!!!

[SIJAR]

Do I fit in their Shoe?

[ashleynikki8184]

OMG!! WHAT A DREAM JOB! I WOULD LOVE TO WORK HERE!!!

[JustinRiray]

Dude... this company is amazing.... I want to work for them

[SoulMusicians]

I don't get it does he really makes $36000?

[insidezappos]

@SoulMusicians That's what his paycheck from Zappos.com, Inc is.

[SoulMusicians]

@insidezappos But since he owns the company or CEO of the company shouldn't his paycheck be much more then that. How does this work?

[shellysstuff]

I've been in customer service for over 8 yrs. At the company that I'm at now, one manager actually made a "no laughing" rule...I kid you not. And my boss is always yelling at the whole team for 1 person's mistake. I'd love to work for Zappos.

[theredmars]

how the hell does zappos make money with free overnight shipping?

[ochun125]

@theredmars they make just enough to make a slim profit but spend a ton on shipping charges and they laid off a ton of people a couple of years ago. a private investor spent like crazy to get it going and just now its showing some money. amazon bought them because the investor dumped them before costs got too way out of control

[daturkeyvaginamelonz]

I'D DROP OUT OF COLLEGE TO WORK HERE OMG

[keithurena303]

Dear Zappos, How do you wake up Lady Gaga? You "Poke-her Face!" Bahaha! Now that I have your attention, I'd love the opportunity to work for your company. I've sent in a number of applications/resumes, and am available for an interview anytime. Please gimme a shout!

Keith Urena

p.s. I promise not to take the $2,000 to talk away :)

[zillsbury]

i'd work for them in a heartbeat

[alber12111]

I love organizations that have these type of work values.  When employees are happy and offer great customer service, sales will always increase.

[LightArrow123]

I Ordered My Ed Hardy's On Monday and got them tuesday.... omg super fast shipping and free :) how can that get any better :-)

[shinesinpines]

thats how you run a gd business!

[SvPVids]

you guys get 5 stars for customer care and shipping

[ez4me2sa]

I've been ordering shoes for years from Zappos - they have the BEST customer service. However, the one thing I noticed about this call center was that there were not many older people, ie., 40 - 50's. So many need jobs right now due to outsourcing. Anyway, kudos to Zappos - keep up the good work.

[deadmonikor]

I've been a Zappos customer for years. Definitely one of my top 20 sites on the web.

[sparkstouch]

I love my free shipping name brand heels and look forward to my next dozen in the mail...thanks zappos!!

[atlrocafella]

I'm so MAd I found out about zappos after purchasing my polo sneakers from the mall!! Zappos you know have a lifelong customer..FREE SHIPPING? THats unheard of!!

[SixthTreeAtNoon]

I think I want to have a job at Zappos!

[GeorgeIDK]

omg this is crazy and Stupid lol...

[CH1LLSESH]

5:47, i bet you'd feel pretty stupid if u took the money

[mszsu]

Zappos is SO awesome. I'm really impressed with the CEO and all the employees. Out of all the online stores I've dealt with, Zappos has THE best customer service. Thanks! :)

[poppinfresh]

I just ordered something from zappos the other day and i must say Im pretty impressed. i think the thing i like the most is the no hassle shipping. most sites have the price you pay listed then checking out you have to put in your zip and calculate shipping. after that you have 7 or 8 different options. with zappos its just fast, free shipping. then clothing its overnight free! looks like its up there with google and sas in being a great place to work.

[oaktownish]

Great feature. Customer service people tend to get overlooked and Zappos has empowered them and let them know (loud and clear) they effect the bottom line.

[zappos]

try making sure that the audio on youtube is not muted.

[nezj89]

zappos da bomb!!!

[xa25]

That reporter is annoying!

[apemom04]

They show alot of the Vegas Zappos.The Ky Zapponians arent that exuberant and jolly.Everyday theres a new hire and a few more fied.Its tense and everytime they "Change" something it slows the process down while its being relearned and thats when the complaints from te same big guys start.I loved this place at first.Lately...IDK...We shall see.Nothing is perfect but when something works...why fix it?

[JustMakingComments]

Many bad businesses should consider operating like this. What we see often is profit is most important over principles. If you want to know what good and profitable business practice is search google for Costco's "Code of Ethics"

[NappyChronicles]

I LOVE Zappos... this is where I buy my children's shoes from that everyone always compliment (you always buy the cutest shoes, where do you get them from)... Not to mention the lightening fast delivery. How in the world can I order a pair of shoes at 10 pm and they're at my doorstep the next morning??? !!! I'm lovin the work atmosphere. Glad to know I buy from a GREAT company.

[Shadyhunter04]

I like this guy. Respects true individuality and not fake enthusiasm.

[deliriumconquers]

Inspiring! Hats off to you.

[mramos4131]

Amazing. I like this guy's way of thinking. If you treat the employee right then it's just a positive chain reaction all the way down to your customers. More companies need to take part in this type of business philanthropy. 5 stars.

[InstrumentalMangmnt]

Great Company. Great Vision.

Its amazing that Big Companies don't realize that in today's cold world....all we want is to talk to someone on the other line with an once of respect and dare I say friendliness.

Any company that utilizes this revolutionary NEW concept in their business plan, will grow in success despite any type of economy.

People Over Profits. Ive been saying it for years, simple formula, here's proof it works.

Kudos.

[RLFosse]

I think I love him!

[YTsr]

awsome =)

[worldsavy]

Sigh... compare this CEO with the CEOs on wall street. Big difference.

[infojcom]

Tour Zappos when you attend IMA on March 17 & 18 & hear Aaron Magness speak @ keynote

[fpcjj]

很厉害！嘿。

[emptystare]

Astounding!!!! WHY cant I find a company like that to work at locally. Work SHOULD be fun as long as you get your job done; not limited to person, place or fences.

[infojcom]

See Zappos in person when you register and attend the Internet Merchants Association Conference March 17 & 18.

[onehalfamazing]

Now I understand why my friends buy 4 pairs at a time. Amazing, wish more companies had this philosophy.

[Mrmoc7]

That's ONE UP for My generation.

Wohoo!!

And he's only 24! Wow, get'em!!!

[GregMcMahon101]

Very Cool.... it's great to hear that a company has Core Values and I always appreciate a company who understands that that customer Votes with their Feet!

Greg McMahon

Master Marketer

[Mellimelvin]

KY Boot Camp? Really? That sounds like a kick ass, slippery, party!

[platinummusik]

Wow...

[cuticachon]

Love this video. About time an online company decides to spend most of their money on customer service. Not outsourcing also help create jobs too.

[computerlove504]

I think Zappos is a GREAT company, and YES, I'm a "return" customer...over and over and over:)

[fromdarange]

Versus shoe stores in the San Fran bay area, which have a different type of KY Boot Camp.

[TanisterATL]

Man. I wish you guys were based in SF. I'd TOTALLY work there. My kinda work environment. Instead, I'm stuck working for the State of CA. :(

[JemniCatgirl]

I've NEVER had a single problem with zappos. Now I want to work for you guys.

I actually used to work customer service and got fired for being too nice and too honest. Its wonderful to see a company with a heart. I love the way you guys do business. Customer since 2003.

My first order showed up at my house / in 12 hours of me placing it. Now that's WOW service.

Be the change.

~Electra

[tsal]

I worked for them for a while, and yes, it really is that great to work for them. :)

Sounds like you might be in the Kentucky area - they do have a warehouse near Louisville.

[wocaizhimin]

I in China. Your brand has the influence very much, the hope is getting better and better,

[ShippSwing]

Have you applied yet?! :D

[sstuetz]

Great video thank you very much!

[ASECONDCHANCEAROUND]

i have loved all the shoes i have purchased from zappos.

i do love shoes...lol

maybe i should work there..lol

**KISSES**