How can I make bio ware contact me via email and get them to send me the security question answer. Cuz I couldn't log in to the web site but I could log in to the game launcher. So that's kinda weird. And now I can't log in not to the launcher and not to the website.
Same thing here. I forgot answer and alI answered some times wrong and I got locked. What I did that I pressed forgot password and then my acc was back. And a thing I played 30 cuz I subscribed and then there is that problem. I wrote a lot of tickets and they just don't answer me. What should I do?
yeah i was immediately locked out as well, even though i answered the sq to the best of my knowledge. then upon calling the cs # i get the message from my phone provider that the # is not in service. so i drop them a ticket - the next day i get an email stating that they've done a one-time only reset of all sq's and that I can now access my account - so i try to log in and get the stupid sq again, which immediately locks me out. i sent them another ticket: cancel my subscription please.
@LaMaisondeCasaHouse exact same thing is happening to me, but theres no way to contact bioware and let them know because there are 4 hour ques for phoning bioware
I am not going to be able to access my account for the same reason. I thought my security questions would not be another password so I did not think much of it. Then when I got home the first day of early access I tried to log in. Guess what? I forgot who my favorite person from history was. Then I tried again a few times, and BOOM. Locked out, and no way to get in even though I PREDORDERED. Now I am sitting here listening to the waiting music so I might get a real person who might let me play.
OMFG same problem... im in the beta and cant log in because Bioware wont send me my actual answers they told me to reset my password and then go reset them on the website....how am i supposed to do that without my security questions? they are retarded over at Bioware whn it comes to customer support...if you find a way to change them could you please tell me because they are no help and i really dont feel like calling them.
@sLdHavoc Sadly, calling them was the only way I was able to resolve the issue. Bioware did try and suggest resetting my main EA password at the link in the description , but it was to no avail. I really do hope they consider looking at changing that security model before launch, but I doubt it =(
How can I make bio ware contact me via email and get them to send me the security question answer. Cuz I couldn't log in to the web site but I could log in to the game launcher. So that's kinda weird. And now I can't log in not to the launcher and not to the website.
alexksis 2 weeks ago
Same thing here. I forgot answer and alI answered some times wrong and I got locked. What I did that I pressed forgot password and then my acc was back. And a thing I played 30 cuz I subscribed and then there is that problem. I wrote a lot of tickets and they just don't answer me. What should I do?
alexksis 2 weeks ago
Same here.
It asked what my fav movie was,and i effin forgot.
TheSephiroth5 3 weeks ago
Same issue here... and it's now what: 3 months in? Customer support is still this bad.
TheMagicSpife 1 month ago
same problem here...
cyberzaikoo 1 month ago
got the same problem : /
jokew8 2 months ago
Thank you god! You actually get it ur a god in my mind
widowmaker221 2 months ago
I wish i knew beofre i added the questionsthey should have disabled the function compleaty so i am not in theis mess D:<
CharrRanger 2 months ago
yeah i was immediately locked out as well, even though i answered the sq to the best of my knowledge. then upon calling the cs # i get the message from my phone provider that the # is not in service. so i drop them a ticket - the next day i get an email stating that they've done a one-time only reset of all sq's and that I can now access my account - so i try to log in and get the stupid sq again, which immediately locks me out. i sent them another ticket: cancel my subscription please.
LaMaisondeCasaHouse 2 months ago
@LaMaisondeCasaHouse exact same thing is happening to me, but theres no way to contact bioware and let them know because there are 4 hour ques for phoning bioware
liamliam322 2 months ago
I am not going to be able to access my account for the same reason. I thought my security questions would not be another password so I did not think much of it. Then when I got home the first day of early access I tried to log in. Guess what? I forgot who my favorite person from history was. Then I tried again a few times, and BOOM. Locked out, and no way to get in even though I PREDORDERED. Now I am sitting here listening to the waiting music so I might get a real person who might let me play.
afleebag 2 months ago
Comment removed
onikiller10 2 months ago
@afleebag same situation here
onikiller10 2 months ago
this is the best thing i have heard in a long time
PirateDuckyy 2 months ago
i hope to god they see this video
sLdHavoc 3 months ago
OMFG same problem... im in the beta and cant log in because Bioware wont send me my actual answers they told me to reset my password and then go reset them on the website....how am i supposed to do that without my security questions? they are retarded over at Bioware whn it comes to customer support...if you find a way to change them could you please tell me because they are no help and i really dont feel like calling them.
sLdHavoc 3 months ago
@sLdHavoc Sadly, calling them was the only way I was able to resolve the issue. Bioware did try and suggest resetting my main EA password at the link in the description , but it was to no avail. I really do hope they consider looking at changing that security model before launch, but I doubt it =(
fullphaser 3 months ago
If I had some kind of operation that required network security, I'd hire you as a consultant.
DaneDraw 3 months ago