I'm a new U.S. customer who only once used Paymate "service" in Nov 2009, it's been a terrible experience. After many polite inquiries i can't get a reply from them regarding the status of my order nor get a refund.
I was cautious about using the service but all appeared legit/professional.Reality is another matter. I feel ripped off twice over- by the original NZ seller who has my $240 and Paymate. How hard could it be to respond, just update me about the status of the inquiry?
UPDATE: After contacting senior management to have my case inquiry looked into and noting the seriously slow response, i'm happy to say that greased the wheels a bit and got it rolling. Within two days they explained action taken, that the seller responded and explained the resolution process. A day after that my money was refunded in full to my credit card, *whew* (and hurray!)
Hopefully future customers won't have such a headache to deal with. Be mindful when ordering from smaller sellers...
I'm a new U.S. customer who only once used Paymate "service" in Nov 2009, it's been a terrible experience. After many polite inquiries i can't get a reply from them regarding the status of my order nor get a refund.
I was cautious about using the service but all appeared legit/professional.Reality is another matter. I feel ripped off twice over- by the original NZ seller who has my $240 and Paymate. How hard could it be to respond, just update me about the status of the inquiry?
soundlanguage 2 years ago
UPDATE: After contacting senior management to have my case inquiry looked into and noting the seriously slow response, i'm happy to say that greased the wheels a bit and got it rolling. Within two days they explained action taken, that the seller responded and explained the resolution process. A day after that my money was refunded in full to my credit card, *whew* (and hurray!)
Hopefully future customers won't have such a headache to deal with. Be mindful when ordering from smaller sellers...
soundlanguage 2 years ago