Solution to Oil Slick for Defender Series™ for iPhone

[diamondshecky]

DOESNT FUCKING WORK

[OtterBoxTV]

@Element75100 Sorry to hear you are having problems. Baby powder should not have damaged your phone. As this isn't something that was caused by our case, I would definitely reach out to Apple.

[AlexsTechReviewz]

Lol you can see the back screen protector on it!

[lasersandtheirbeams]

Just got my otter box, and my swamp screen has now morphed into the shape of mother theresa. Cool, but I can do without the shrine/pilgrimages.

[JacanaProductions]

Guys, just curious how you can bring a product to market with this major flaw. If Steve were your boss you'd be flipping burgers at the local burger joint. Does Otterbox do any testing or quality control on its products???? Wiping both surfaces with windex thus removing all oil from both does not help so there is a serious and embarrassing flaw to this design. How about shipping a 1c pack of baby powder with your product instead of having to waste my time by looking for a solution online.

[OtterBoxTV]

@JacanaProductions It's actually not a flaw or design issue. What you are seeing is called a "Newton Ring" and it happens when transparent plastic touches glass. The baby powder trick simply keeps the plastic from touching the glass completely.

[hinerj98]

I'm about to return my case because of the screen I'm so mad about that to plus when ever I hit the space button it makes a clicking sound

[TheWildchild777777]

Is the water mark the same thing as the greasy look on the screen it is making my Droid incredible 2 look horrible

[OtterBoxTV]

@TheWildchild777777 It may be... but to be honest, I have not heard of this happening with the Droid Incredible 2. Please contact customer.service@otterbox.com so we can troubleshoot

[NavalCyborgDestroyer]

happened to me, i got a ZAGG invisible shield anti-glare screen protector, now it doesnt leave water marks and i guess i get 2x screen protection

[jdtanner]

@BltzZ7 Same here... :(

[OtterBoxTV]

@BltzZ7 Sorry about that. I would reach out to customer.service@otterbox.com for some advice.

[LittleLegion]

didn't work. ended up cutting off the screen protector...

[DesecrateConformity]

I know this is a stupid question, but does the baby powder damage the screen at all by creating friction between the baby powder and the glass screen?

[OtterBoxTV]

@DesecrateConformity No, this will not cause any damage to the screen protector or the device screen.

[TomH7259]

I shook the powder container, then opened the container top. I held the case surface to be coated ~ 8" (20cm) above the container with the surface facing the container. Then by slightly raising the powder container then tapping it downward lightly on the table, released a "puff" of powder upwards onto the case surface. I couldn't detect any powder on the case surface, so I did it a second time. I reassembled the phone into the case, and it worked perfectly. No oil stains, no powder detected

[OtterBoxTV]

@TomH7259 Glad to hear it!

[Vagabondoification]

Do NOT do this before consulting Apple. It may void your warranty.

[OtterBoxTV]

@Vagabondoification You are not actually affecting the device when you do this. It is a light dusting of powder on the screen protector, not the phone. There won't be any problems with your warranty since you aren't altering, modifying or affecting the device itself.

[ExtraTerrestrials]

Worked like a charm. my 3 years old hommie hooked me up with some baby powder and i was good to go.

[FP5Gaming]

otterbox, just use a different shield? lmao ... team up with zagg

[MusicAnd1Love]

More recent Defender Series cases do not do this? I just got the newly made Photon case, and the water mark issue was not fixed... For a case that cost so much, this problem should not even be happening.

[grandsocomrko666]

does it work for the ipod 4 defender series cover?

[OtterBoxTV]

@grandsocomrko666 While I haven't personally heard of this happening with the iPod 4 Defender Series cover, you can certainly try it... if you find you are having issues, please contact customer.service@otterbox.com. They may well have heard of this happening & have additional troubleshooting tips!

[ActionMax09]

Why would you do that, this completely defies the reason of you getting otterbox. You wanna keep dirt, flour, powder, debris, Etc. But then you place baby powder in it. I clean my screen with water and then leave it in the sun about 10-15 minutes. It takes a while but it is completely worth it. Why would you put something that goes on a baby's butt on your iPhone...

[Quesenek]

Don't do this it leaves tiny scratches on the iphone screen.

Instead take it off and get a real screen protector and put it on the phone.

Otherwise its an awesome case I've had mine on my 3GS for about a year and it literally looks as good as when I took it out of the box.

[EkkoBladezZ]

@Quesenek lol baby powder is talc. talc had a hardness of about 1 on mohs scale glass is like 7... impossible.

[LookBehindYou999]

It worked! Thanks!



[oldfart2413]

why not just replace the case under warranty with a case that doesnt do this?

[Doofy602]

I got rid of my bubble thingy... I just cut off the annoying screen protector and installed ghost armor... It's more responsive.. And you don't have to jam your finger in the screen like a resistive touchscreen. :)

[PSOULJA1]

DONT Wipe The Screen Clean, It Left Fine Scratches On The Built In Screen Protector

[brokencc1]

I just got my otterbox from amazon... this month... and it does it. I really don't want a powder rubbing around on my screen. I guess the vendor that I bought from on amazon got the "bad" batch from otterbox and unloaded them on people like me for $29.00 .. good times.

[9T6Q]

the watermark are the bubbles that appear on the screen?

[OtterBoxTV]

@9T6Q We have heard them referred to as bubbles, oil slicks and watermarks... hope this video proves helpful!

[9T6Q]

@OtterBoxTV it rly bro ur a life saver i should say? xP thx alot!!

[i0nPuNk182]

i looooove my defender! thanks otterbox, i can finally take my phone to school and work without having to worry too much about scratches

[BoxNinja]

how about you make a case that doesn't do this? Since this did end up costing $60+?

[OtterBoxTV]

@BoxNinja More recent Defender Series cases do not, but for those that experience the issue, the tip could be extremely helpful!

[xXxXAssassin]

the anti glare works great but u have to apply a little more pressure to the screen than normal and i hate the otterbox screen thing its sticky and feels weird might end up cutting it off

[Taurion54]

@xXxXAssassin just get used to it after a week u won't notice it trust me if u accidentally wash your ipod you'll be glad

[xXxXAssassin]

@Taurion54 yea its not that bad just sometimes when i click something not hard enough its kinda annoying

[TheTippl]

unbelibable it really works xD

[calloftehviking7]

dang it now my iphone is full of baby powder in the cracks

[freshlyserious]

best tip ever in life. thanx!

[TJCOMBOBREAKER]

IT works!!!!

[wfgreer54]

Excellent solution. Thanks

[Moonface00z]

does not work with iphone 4 defender series ...

[GimliParker1996]

does flour also work?

[OtterBoxTV]

@GimliParker1996 We haven't tried it... so can't say.  Sorry, we can't help further :(

[kitkeatingdesign]

The oil slick effect is called a "Newton Ring" and it happens when transparent plastic touches glass. It is a prismatic/light thing. The baby powder simply keeps the plastic from touching the glass. Corn starch or baking soda would work as well.

[mrdouble]

Works pretty good. But rather than a light dusting , I just dumped it on my OB screen and cleaned it off

[MrAllank]

This is absolutely stupid. O.B. Why don't you suggest an anti glare screen protector, instead of baby powder?

[IvanaBoo1]

@MrAllank Why spend money when you can do this at home for free.

[MrAllank]

@IvanaBoo1 if you find the baby powder treatment therapeutic and enjoyable, then by all means, use it. If you want a one time permanent fix, then, the screen protector is the way to go

[MasterHildy]

Kind of sad that otterbox had to make a video about this instead of fixing the problem permanently.

[xSpecterx99999999]

You can use almost anything to clean the screen of the otterbox and iphone screen. then use a blow dryer on a low setting dry off both the otterbox screen and the iphone screen. Keep the blow dryer about 12" away from each and it doesn't get very hot at all. Do this for a minute or so. Then when you put the otterbox case together there will no NO bubbles at all. I used windex to clean my iphone and otterbox screen. Worked perfectly on both phones I tried it on.

[BamiBoi]

haha, so you gotta go to like wallmart and buy baby powder?! xD

"hey whats the baby powder for? :)"

"...for my iphone"

[7777777josie]

@ TheMexicanNerd the video was only 10 minutes get it rite

[Norpom]

Worked absolutely perfectly. No problem!!

[dantizzle]

otterbox should either include baby powder or an antiglare screen protector with the purchase or lower the price of the case. that's the only fair thing to do until they improve the screen.

[ryanhargis]

This method works perfectly.

[blurry707]

is this safe for the iphone?

[BogeSterIzRippin]

yea ive seen many videos so im thinking its safe im gonna do it later today

[TheMexicanNerd]

Nice video. This will help out a lot of people. I already learned this a while back in a itsmemorphious video but it was like 20 minutes long and there are a lot of people who would like to see it faster.