Configuring SLA's on OTRS help Desk
2:43
Added: 1 year ago
From: ktreeadmin789
Views: 1,828
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  • Hi, I have a cuestion:, how can I add L2, L2A and L3, in an SLA?, mi setup of OTRS only show First Response Time, Elapsed update time and Total solution time, sorry for my english, regards

    adriantonatiu 5 months ago

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