I had a phone conversation with a higher up regarding a claim. He was dead silent when I said it appears you are following the playbook discussed in Delay, Deny, Defend. He got real quiet and would not respond. I told a claims manager in person as he walked away so what you're doing is delaying, denying and defending he turned around and gave me this look like he wanted to kill me. Now the corporate office is handling the investigation. Good book btw
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The last claim we made - the insurance company said we don't cover that so many times ....it was insane. But "We are here to help."
jeffersonblackmon 8 months ago
I had a phone conversation with a higher up regarding a claim. He was dead silent when I said it appears you are following the playbook discussed in Delay, Deny, Defend. He got real quiet and would not respond. I told a claims manager in person as he walked away so what you're doing is delaying, denying and defending he turned around and gave me this look like he wanted to kill me. Now the corporate office is handling the investigation. Good book btw
MadeByEduNotLaziness 8 months ago
What did people do before insurance companies and greed?
stevesmitty79 9 months ago
basically fraud...
overlogg 9 months ago
good discussion. I can't stand insurance companies. I try to self-insure when possible.
webozzy21 9 months ago