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From: ThoughtsMedia
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  • Hey Bro, m facing sm problem in installation process of zune. Whenever i start installation, it gives error tht, "can't find the media for installation package 'Windows Media Format SDK'. It might be incomplete or corrupt.

    Error code: 0x80070002

    Plz help me out, i'll b greatful 2 u, plz rply m here or on moon_imran143@yahoo.com

    i'll b waiting for ur reply, plz

    thnx alot

  • how do i install music to my zune from my external hard drive

  • @xelxskilsx You need to add the music to the Zune software - go into Settings > Collection > then add it as a monitored folder.

    - Jason

  • will this work on windows 64 bit????

  • @milanigoran Yes, it will work on 64-bit Windows.

    - Jason

  • Hey bro it When i plug in my zune, it says it might not work properly. When i bring up the zune hompage, it tells me to download the latest version of zune. So i go there and it downloaded the same zune I already have. Also when i try to sync music onto it, it only says,"connect a zune device." Even though i just plugged mine in.

    What am i doing wrong? If you could help me out it would be much appreciated.

  • My zune doesnt work on my windows vista. is says that it doesn't support service pack 2. can you help me with this please

  • My zune doesnt work on my windows vista. is says that it doesn't support service pack 2. can you help me with this please

  • i need help i dont have the cd you said but how do i get my zune connected and installed to my pc

  • Do a search for Zune in Google and you'll find the official Zune Web site. Download the software from there - that's the what the sticker on the front of your Zune said if you bought it new...

    - Jason

  • Zune software was the straw that broke the camels back for me. I shelved my Zune. How these things can go from drag and drop simplicity to this level of awkwardness and unnecessary complexity is beyond my comprehension.

  • It's strange you'd say that - the Zune desktop software is widely heralded as beautiful and generally fantastic; I don't even use Windows Media Player any more, I use the Zune software to play music on all my computers. It's light years faster and easier to use than iTunes. The only time I've heard of people running into trouble installing the Zune software is when they do something insane like never run Windows Update...

    - Jason

  • Using any of the modern Media application's is like trying to cook with a overgrown Octopus in the kitchen that has decided it knows best where to find things in the cupboards and how I should get to them. I just want to throw some stuff in the pan and get on with it. It's a shame, I liked the Zune 4GB itself.

  • I take it you're in the old-school "give me a folder-based directory structure that I can manage myself and drag and drop my content"? I hear complaints about Zune from people who prefer that approach. I'm not sure what's so hard about clicking on an album, artist, or genre and dragging it to the little Zune icon on the bottom of the screen. I find content management extremely simple with the Zune software.

    - Jason

  • how do i download it from the site? i cant find it !!!!

  • Downloading both the Zune software and getting my computer to recognize my Zune was a painful process that killed my inner child.

  • i need super help...when i open the software and i have connected my zune it says it hasnt been connected but before that a bubble pops up and says that there is a zune connected..do i need another software? or something

  • hey i have the same problem i just bought the zune 8gb nano and it wont read it , just says to connect my zune

  • hey haha my name is jason to. im going to get a zune 8 gb cuz my ipod nano broke, i have a lot of music and i dont wanna buy it again, how do i get my itunes music on to the zune? thanx

  • ok u just go to ur documents and find all ur music and drag it onto ur zune softwhere

  • i have the zune 30 bt i have the NEW SOFTWARE, bt i need the old 1 like yours!! How do i get it??

  • Ok i reformatted my computer yesterday and idk how to get the zune icon back on my desktop so i can look at my music and sync music. Please help me thanks!

  • You need to go to the Zune Web site and download the software.

    - Jason

  • You need to make a new video with the new features.

  • Working on it - should be uploaded pretty soon. :-)

    - jason

  • Mine Kick right up without any problems

  • My Zune has 17 gigs of " Reserved Space" but when I check the zune settings it says 0% reserved, suggestions anyone?

  • so u buy it from zune the market place i think i should just dpwload limewore on my pc anyways

  • what music website connects to the zune for me to sync music to it do u use limewire or frostwire

  • The Zune uses the Zune Marketplace for music. As for Limewire, I do this crazy thing called BUYING my music to support the musicians I enjoy listening to. Maybe you've heard of that?

    - Jason

  • OK, can someone tell me how to fix my zune program? the screen is ALL fuzzy, I have already tried settings-display and nothing will work. please help.

  • You've gone into SETTINGS > DISPLAY and turned the Screen Graphics all the way down to BASIC? If that does't work, then you should try to update your video card driver. And if THAT doesn't work, then I'd say your computer is just too old to work with this software...time for an upgrade. :-)

    - Jason

  • THANK YOU IT WORKS

  • haha blondie in the bottom

  • mind wont connect either i wonder why

    can yall help me out

  • Best to call Zune tech support...

    - Jason

  • my zune wont connect to my market place.help me

  • what do it do

  • It do da music and da videos and da photos.

    - Jason

  • lol i did this by myself and i was 10 (i spent my summer saving money for a 4gb)

  • i hate the zune, i thought it would be a "POP" ipod alternative, but its just hard to use CRAP that doesnt even let me listen to my music even tho i did everything it said to do

  • well dont blame the prouduct if the user is to retarded to use it.

  • Clearly, you're a blond.

    Sorry, I couldn't resist saying that.

  • wow you know how to type but you dont know how to use a zune ur retarded lol

  • hi im sp@nish i need some help i updated my zune to the latest version which is kool but to complicated for me i like the old version better which is the one that it came with for me its easier to work with i will apreshiate if you can tell me how to reinstall my zune to the old version even if i loose my my stuff ill load it back again if necesary hope you can help me out buddy thanks hit me up thanks

  • No avi... that sux

  • i have a 30 gb zune but i cant install it on my computer and i dont have the disk what software do i download..need help please reply

  • me to but i have the 8 gb idk how to install it

  • im selling mine is too complicated

  • i dont have the disk

    do you need it ?

    i no you do but yeahh

    and  i dont no whate the driver is

  • hey i just bought a 8 gb zune a few hours ago n im trying to download the software but it wont let me, idk if is my pc bein gay or somethin wrong w the website plz help me, thanks

    Dave :D

  • me too

    it says somthing about runtime error and about application has requested the runtime to terminate it in an unusual way... anybody please help

    its really killing me.

  • ame thing happened to me & my computer was new ish when i tried 2 download it & almoat a year later after attempting 2 download it it finally let me, so idk the downloads r the ones that are messed up.

  • heyy...i unistalled my zune software to get the 3.1 software but it says theres an error..and i tried updating my windows but it says it cant look for updates

  • If you can't get Windows Update to work, you have a pretty serious problem. You can try uninstalling the Zune software then looking for a program called Unzoone, but the Windows Update problem is the real issue.

    - Jason

  • i have a question, how come i cannot put videos into my zune? thank you for ur help and the video is helpful

  • I talk about that in another one of my Zune videos: basically, the Zune software will only "see" WMV and MPEG4 files. If your videos are in Divx/AVI format, it won't see them. There's no solution for this other than to transcode them yourself.

    - Jason

  • AVI?

  • No, AVI files are not currently supported - which is unfortunate, because that means no transcoding of Divx, etc.

    - Jason

  • oh yea...any other device works fine in any of the usb ports so i don't think its the ports cuz i put a printer in one the the internet connection in one,zune in one and the mouse in the last one...you think the next version of the software it would work?

  • It must be a software thing then, and if none of my other suggestions have worked, you probably just have a screwed up install of Windows. It happens unfortunately. :-(

    - Jason

  • hey man it dint work still freezes when i plug it in....device says"connected" but as soon as that happens...Boom!my software freezes...unzoone works good but i restarted just like you told me to...i don't know man...is there another way?

  • Call Zune tech support, or re-install Windows. It might even be a defective USB port - have you tried all of them on your computer?

    - Jason

  • thanks ill let you know how it turns out!!!

  • i mean i tried that my software is def. screwed up..iv tried uninstalling and reinstalling nothing happens...but found a web sight that said unplug internet connection and pop the CD in an start from scratch but i have to delete that program to get the new version...it wont let me update...can i download something to make finding my answer easier?

  • Uninstall the Zune software. Reboot. Run Windows Update and install any recommended patches. Google for a program called UnZoone. Run it, then reboot. Go to Zune (dot) net and grab the latest version of the Zune software, and install it...and THEN connect your Zune. See if that works.

    - Jason

  • hey i bought a zunr from my firend . but i dont have the dvd for the saftware. whats the name of the software website so i can get it. and pleas dont give me a websit that downloades a virus...

  • Go to Zune (dot) net for the software.

    - Jason

  • Hey Jason i don't know if you can help me but i have a zune 30 and sometimes it connects with my computer and sometimes it does not,but if it does connect my computer software will freeze not the Zune,ive tried device manger and updating,but same old problem,Now ill plug my zune into someone elces computer and it will sync and work just fine but when i get to my own computer it will not detect it and the software will freeze but as soon as i un plug my zune,my software on my computer works fine

  • It could be any number of things - a defective USB port on your computer, or just screwed up software. Impossible to say.

    - Jason

  • also do i need to use the cd or the 1 from the website once again reply and ill subscribe again(if its possible)

  • Go to the Zune Web site and download the latest version of the software.

    - Jason

  • can i use the songs from my computer? plz reply and ill subscribe

  • Yes, you can use any songs that you have on your computer as long as they're in MP3, WMA, or AAC (non-DRM'd) format.

    - Jason

  • so the music im getting from zune its free?

  • You mean the music that comes with it? Yes, that's free. Or do you mean music you download from the Zune Marketplace? You have to pay for that, just like iTunes - unless you have a Zune Pass, in which case it's not free, it's $15/month. Basically you need to provide me with more information...

    - Jason

  • y does my check for updates takes a long time nd still never loaded

  • I gave it a go to install my zune but it says I need to update my windows media center to 05.

  • What version of Windows are you using then?

    - Jason

  • windows xp

  • i have a problem my zune software is stuck on preparing for computer at 100% it still loading but it was loading for 2 days how you fix that?

  • Uninstall the Zune software, search for a program online called UnZoone, run that, reboot, then go and install the newest version of the Zune software and see if that helps...

    - Jason

  • you're really good at speaking out all your thoughts, overuse of the word 'bizarre' though, and you sound better when u speak closer to the camera

    when you got that error message, i think it was just because you closed the program abruptly or something because my computer does that too when i close things, i don't think the program crashed

    it was a helpful video, what's your job title, by the way? im not sure if you said it in the first video

  • My job title? I'm the owner of Thoughts Media Inc. and the Executive Editor of Pocket PC Thoughts, Smartphone Thoughts, Digital Home Thoughts, and Zune Thoughts.

    - Jason

  • Does a zune work with windows XP media center edition computer? I really want to get one.

  • Yes, it works with XP MCE 2005. You can download the desktop software for free before you get the Zune. It's on the official Zune Web site.

    - Jason

  • im going to get a zune and if i need help what do i do??? :(?

  • Phone 1-877-438-9863 for Zune support, or stop by the Zune Thoughts forums to ask questions.

    - Jason

  • I'm disapointed they did not make a zune software sownload for x64 xp

  • how come my zune wont connect to my computer??

    please help me

  • I'm having the same problem, I installed the zune software on my comp, and then I plug my zune into my comp, but it keeps having that beeping noise whenever you plug something in, and then remove it. and it keeps saying the device is not recognized.

  • Try a different USB port, try bypassing the USB hub (if you're using one). Might be your Zune cable, might be your computer. Try a different computer to see.

    - Jason

  • i had music on my zune but then took it off...but now everytime i try to download music on my zune its saying its the wrong media type..help me please

  • I just got a 8gb zune and i went to the zune site to make a profile and download the software but after i was done making my profile i clicked the link to download the 3.0 software and it brings me to a page that says it cant find the server/link. Do you know why that is happening

  • i love ujason will u ever notice mee :(

  • I'm flattered. What can I do for you? :-)

    - Jason

  • Har har. Just some additional questions on the Zune here, PM me or something?

  • I'm sorry, but I don't have the time to provide one on one tech support. Why not stop by Zune Thoughts, register in our forums, and post your questions there? There's a whole community of people to help you out over there.

    - Jason

  • where u download the software....

  • The official Zune site: Zune (.) net. YouTube blocks URLs in so many different ways, I'm not sure if that will show up...

    - Jason

  • i have hp paviloin and it wont let me download the the software

  • Are you saying the Zune software won't update itself? Then go to the Zune Web site, find the download link, and download it - there's nothing special about it, it's just a download like any other.

    - Jason

  • Thanks for all your time and help ThoughtsMedia. Lastly, I just want to know how to listen to friend's music on Zune. On their song list it only has a buy option.Thanks again!

  • My name is Jason, but you're welcome. ;-) You're talking about the Zune cards, right? You can only listen to their music if you have a Zune Pass account, or if the music they're listening to is already a part of your collection. It's not a way to get free music. :-)

    - Jason

  • When it says "You must restart your computer after setup" after you installed the program, it does nothing. I did that crap like 100 times and nothing happened. It just keeps popping up with the same thing =/ Can anybody help?

  • Call Zune tech support at 1-877-438-9863.

    - Jason

  • My zune setup txtbox says "Can't Access Microsoft Update.... The service can't be started either because it is disabled or because there is no enabled devices associated with it" but i do have the zune in the usb

  • and how can you 1.put a cd on your computer 2.put it on zune via zune software 3.Delete it off your computer 4. and have zune NOT delete it from your mp3 player.... I did all the safeguards but it still always scincs to data off my computer

  • The Zune software relies on some software components to work, and it sounds like your system is screwed up - and it can't access Windows Update to get what it needs. On the 16th of September, tomorrow, the 3.0 software is released - install that and see if it works.

    - Jason

  • hey jason when i try to install it says that instalation must stop because zune software cannot download. can you help me?

  • The 3.0 software will be released tomorrow (September 16th), so for now just uninstall any version of the Zune software. In fact, search for Unzoone and run that, reboot, then wait for the 3.0 release. It's supposed to fix a bunch of install problems.

    - Jason

  • can you just drag and drop songs and videos by "my computer"?

  • No, you can't drag and drop onto the Zune - you need to use the Zune software. There is a hack that you can apply to your PC that enables drag and drop, but I think using the Zune software is better.

    - Jason

  • lol..i have the same problem like all of u...i got everything on but when i put the zune in..the software wont pick it up and i just bought the zune and it new..the V2 software wont pick it up.,.evn though i got it in...the zune is connected to the comp but not the v2 software

  • i got the zune software but when i open my zune software and sing in.i connect my zune and nothing show.help me on that

  • Can you put your own downloaded mp3 files onto it without having to move them over to zune or can you sync it with wmp?. Also will it accept multiple formats for video?.

  • There are some hacks you can use to make the Zune show up as a hard drive, but you have to hack each computer you connect it to. You can also sync it using WMP, but that also requires a hack. The best experience is definitely going to using the Zune software though - why not give it a try?

    As for the video formats, it will accept WMV and h.264/MPEG4. No Divx, Xvid, or anything else.

    - Jason

  • i tryed it but it wount connect to the zune i need help

  • Call Zune tech support. :-)

    - Jason

  • okay i'm having the same problem, it finds it at first, but then says there was a problem and it might not work, which it never does, only when i plug it in the usb port

  • There is a way to sync the Zune with WMP, but it requires a hack - you'll have to search for it.

    - Jason

  • You've got some sort of problem that likely goes beyond the Zune software, because the Zune software is really stable. Could be a virus, spyware, or just a crusty and unstable Windows install. Impossible to say. You could try searching for a program called UnZoon, running it, rebooting, then trying again.

    - Jason

  • After I installed the zune software, it opened up the zune system. The problem I am having is that I can't sync the zune. Whenever I plug the zune into my computer nothing happens. And the zune software program doesn't have any options to look for the zune.

    HELP!

  • Are you using a USB hub? If so, connect the Zune directly to the PC. Try different USB ports.

    - Jason

  • im having the same problem... ive discovered that a lot of people have troubles syncing the zune. Im plugging the USB directly into the pc not using a hub or w.e that is. can you tell me what i might be doing wrong? ive tried all my usb ports and it always gives me the same result... if i cant get this right im returning it... i dont know why microsoft has to make things complicated.

  • Could be a bad cable, could be a defective Zune. Could be defective USB ports on your computer. It could be a lot of things - have you tried connecting the Zune to a different computer? That's one way to isolate whether it's your Zune/cable or the computer itself.

    - Jason

  • the first time i forgot to unconnect my zune and i dunno if that has something to do with it but when i click on it i get complete mess i can't see anything in the program its all pixley and lines and i can't see anything. i've tried uninstalling it about 6 times and installing it from the internet. nothing works. and i've tried rebooting. what should i do?

  • it says failed every time I do it

  • i downloaded the zune software form the internet and it downloads it but the problem is that it wont open i click on the zune icon but it still doent open why!!!this shit gets me piss

  • Something's screwed up with your system then. Try rebooting, and after a reboot, exit from all your applications - including shutting down your anti-virus and anti-spyware programs. It sounds like something on your system is stopping the program from loading. You can also try downloading and running CCleaner to clean up your temporary files - there might be something screwing up the install.

    - Jason

  • How DO I Reboot?

  • I meant reboot your desktop PC. But to reboot your Zune, press and hold the back button while pressing and holding up on the control pad.

    - Jason

  • K but How Do I reboot my PC?

  • START > SHUT DOWN.

    - Jason

  • Oh you meant to turn it off then back on? Ok thanks. I thought you meant the rebooting as in Delete everything in the computer except the Normal Windows Files.

  • i just got a zune and have been waiting for like an hour for the zune setup is still checking for updates

  • An hour? Unless you have a 400 mhz computer, that seems way too long. Try rebooting and installing it again.

    - Jason

  • Mine stops at 99% when it says "installing the zune software".

    Any help?

  • yo just wait mine said the same did the same thing

  • that happened to me too dude.. at 99%

    i just went stright to my documents were the setup was and started it...and did task manager to take off the 99% thing...

  • I need help with my zune it says that it is not connected but its clearly connected!! and i dont know what to do iv had it for two days..

  • Call Zune tech support: 1-877-438-9863

    - Jason

  • check your usb drive

  • when i download the software it works but it wont open....................wtf

  • Can you use songs downloaded from limewire on the Zune?

  • I want to know that too how can you do that and video and pictures from other sources too?

  • Yes, you can use any non-DRM protected audio in WMA, MP3, or AAC format.

    - Jason

  • heyy..i got a question...evrytime i try to download the software..it always says to update my windows..i did and i still got the same problem...i wonder if u could give me sum good advice...i got the the zune version 2.2 do u noe where else i could download the software without any problems...????

  • Unfortunately there's something wrong with your computer that's beyond the scope of the Zune software. All I can suggest is to try again when a new version of the software comes out and maybe it will install for you...

    - Jason

  • I just bought my zune last night and you need windows service pack (3)to get a complete proper install. I did it and it restarted my computer ( which is normal) and everything worked great. Also make sure you make zune check for an update, mine was already there, but chekc anyway.

  • i was trying to download the latest version of windows and it stops at 33%

  • very important suggestion, is to do a disk defrag and disk cleanup to keep the possibility of any hang-ups. just a friendly tip.

  • When installing the zune software

    the installlation stops at 99 %

    is the internet the problem?

  • Leave it for a few minutes - it hangs sometimes at 99% but it does eventually finish. Start the installer then walk away for a bit. :-)

    - Jason

  • Ok I continued the wait, and after 4 hours it still never finished nor did it ever let me know of what was going on, Im on the verge of giving up and returning my zune !!

  • Wow. Ok, then I have NO idea what the problem is. I'll be sure to mention this to the Zune team - I'm meeting with them this week.

    - Jason

  • And then were going to----(End)

  • I recently bought the Zune 80GB and downloaded the software straight from their website. Everything actually went smoothly for me, I don't know why this guy was having these crazy errors. Probably because he already had the software installed and re-installation created those errors. It could also be his Vista, I think Zune works well with XP or previous windows.

  • thank you =)

  • i have a windos xp home edition also i cant get the marketplace to download and when i try to it sais that the 'zune' did not donload some thing can you help me plz?

  • Go to Zune dot net, download the latest version of the software, and try again. Or, if you can't get the software to even download in the first place, ask a friend who's good with computers. :-)

    - Jason

  • you know if I buy a zune 80 in usa it will work here in mexico?? or what do you think??

  • Will it work? Yes. Will you be able to buy Zune Marketplace tracks with points? No - not easily. Go to Zune Thoughts (dot) com and look for the featured article about being an international Zune user.

    - Jason

  • thank you a lot for the quick answer :)

  • Thanks for ur swift reply, i appreciate it.

    Another ques. if u dont mind. is there a video of how to add album art (cover) to a specific album? i tried and it shows on my software as a thumbnail but not on the Zune 80when i dosconnecr it, i need a step by step tutorial, or a quick video plz.

  • If it shows up on the Zune software, I don't understand why it wouldn't show up on the Zune. Are you removing the song from your Zune then re-adding it after having added the album art?

    - Jason

  • how the hell they gave you a CD to install but not some of us or all of us that would of been alot better ya know.

  • The CD was just a burned copy of the software - they had to give me a physical copy of the software because the software wasn't available to the public yet.

    - Jason

  • Well I think I need the CD cause I have a window home XP and when I download the Zune software from the site the installing works but I can't see the software cause it's really really really really Glitching. And that's alot of really.

  • The CD won't help you, there's something messed up with your system.

    - Jason

  • I have 2 PC's each with a different operating system XP and vista, can i go back and forth with no problems?

    Also if i have an album and inside that folder i have a cover (jpeg), do i have to seperate the pic from the MP3? or will the zune sort it out automatically?

    Can i physically drag and drop from and to the zune?

  • 1) You should have no trouble synching your Zune with both Vista and XP, though I haven't tried that myself.

    2) Regarding album art, the Zune software should take care of it, but you might need to associate the album art with the song/album.

    - Jason

  • my zune will open but instead looking normaly it looks all blurry the colors are all messed up can you help me

  • Call Zune tech support, or better yet, take it back to the store you bought it from - sounds like defective hardware to me, like a broken LCD screen.

    - Jason

  • is not the zune but the zune program

    you know the start up cd it will install but when i click to open in it are the colors are all mess up ....and i tried to unstall it an install the program but the same thing happens

  • The word you're looking for is "software". ;-) Call Zune tech support....

    - Jason

  • ok thanks

  • pl0x help me i got it for X-mas today and when i click to open it up it says "This application has failed to start because mscoree.dll was not found. Re-installing the application may fix this problem." what do i do!! plz help

  • OK I got all of the software installed, but i cannot see anything when i start it i don't know where the settings are or anything, i have windows xp

  • Every time i try to install it it says installation failed. I had the program before but my sister removed it so I tried to put it back but it wont work anymore. Can you please help me