CSU: ITIL v3 Service Desk Organisational Structures

[elliscg]

malikaltafhussain I believe its because the virtual service desk are also working from home so on call effectively. Thats 24/7 support with zero overlaps I guess although I agree its confusing.

[IsleBeeBach]

@elliscg Yes, those working on a virtual service desk, can say bye bye to their normal life, as they'll be working 24x7 - day and night hahahaha... What a world!

[malikaltafhussain]

I am confused about the answer at the end of video. why the right answer is Virutal service desk and not the Follow the sun.

[BhanaD1]

Hi Marco

Your video's are very easy to understand and does exactly what it says on the tin!!!

Could you also add video for the ITIL v3 Syllabus ITILMD04-04-4 (Service Stuctures) and also ITILMD04-04-5 (Service Strategy Fundamentals)

Thanks

Daljit Bhana

[drraghunath83]

Dear Marco,

I loved your ITIL videos. They were my Bible for my ITIL test prep and they helped me grasp key concepts & pass the exam in a breeze. Thank for your great effort & keep it coming!!!

[IsleBeeBach]

@drraghunath83 You're welcome! I'm glad to be of some service to this world :-) Let me know what other topics you would like to see covered okay. Cheers, IsleBeeBach.