Take out your drawer and play with this part, watching how it interacts with the ice crusher blades up in the front of the drawer. When you have the spring set so that the lever automatically pulls the rod out of the way (crusher engagement) then your ice cubes or crushed ice feature will work again!
I had a Kenmore side by side with this problem and I figured it out. Permanent fix. The problem is in the small metal rod that has a few bends in it. My kids would take the ice drawer out and dump it into a cooler then slam it back into the freezer with no regard for the position of the little metal rod which has a small spring...to keep it in the right position but can be jarred out of position.
dude you absolutely bought a dud when u bought a SAMSUNG! worst brand out there... after warranty service is a nightmare and u will never be able to get parts
It's a common problem not at all unique to Samsung, it happens on most side-by-side door dispenser units at some time or another and can be a real pain in the butt to get fixed once and for all.
they suuuck so bad SAmsung Sucks, We have a 1000.00fridge Fan motor out in first 3 years. 2nd motor out within a year they suck tvs suck have a samsung behold phone it sucks, had a cp monitor go out in first 2 years sucks !!! SAMSUNG SUCKS and they do not care !!!! DO NOT BUY SAMSUNG!!!
@20EFC Whats the full model number of your appliance?? I have access to the Samsung tech website. It may be something simple the service peaple are missing.
Take out your drawer and play with this part, watching how it interacts with the ice crusher blades up in the front of the drawer. When you have the spring set so that the lever automatically pulls the rod out of the way (crusher engagement) then your ice cubes or crushed ice feature will work again!
phototaker007 1 year ago
I had a Kenmore side by side with this problem and I figured it out. Permanent fix. The problem is in the small metal rod that has a few bends in it. My kids would take the ice drawer out and dump it into a cooler then slam it back into the freezer with no regard for the position of the little metal rod which has a small spring...to keep it in the right position but can be jarred out of position.
phototaker007 1 year ago
dude you absolutely bought a dud when u bought a SAMSUNG! worst brand out there... after warranty service is a nightmare and u will never be able to get parts
mattus07 1 year ago
It's a common problem not at all unique to Samsung, it happens on most side-by-side door dispenser units at some time or another and can be a real pain in the butt to get fixed once and for all.
thegeekredneck 1 year ago
i love crushed ice!
spriteremix02 1 year ago
they suuuck so bad SAmsung Sucks, We have a 1000.00fridge Fan motor out in first 3 years. 2nd motor out within a year they suck tvs suck have a samsung behold phone it sucks, had a cp monitor go out in first 2 years sucks !!! SAMSUNG SUCKS and they do not care !!!! DO NOT BUY SAMSUNG!!!
trugritt 2 years ago
simple. Open the door and get the ice yourself. That is the best and cheapest fix.
njaversa 2 years ago
Simple. Replace the ice-crusher solenoid. Or advise the engineer to change it. Not a big problem. I work on Samsung appliances for a living.
20EFC 2 years ago
@20EFC Job security is always good
trahan1011 1 year ago
@trahan1011 Thanks brother! I hope they keep making these appliances. Check out the RS21, its paying for my house.
20EFC 1 year ago
@20EFC Whats the full model number of your appliance?? I have access to the Samsung tech website. It may be something simple the service peaple are missing.
20EFC 1 year ago
lol my icemaker on my samsung fridge has the exact same problem, I never bothered to fix it.
joe4ska 2 years ago
have you tried turning it off or unplugging it for 5 minutes and then plug it back in ?
charleecrat 2 years ago