Added: 3 years ago
From: EMBARQ
Views: 75,787
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  • Just having this problem now, but our NID lacks the test jack. We supposedly had the NID replaced when we moved in last year, but I guess they didn't get the hardware up to date. And our home line's issue is more time centered, as in it's down around 3am, to about sunrise, with the exception of right now, as it's just about 9pm. This is so strange...you never realize how important it is until you lose it.

  • Thank you for posting your videos for all to see.

  • This video is very helpful. Cheers to you guys. If viewrs need to see pictures of telephone wiring devices, check this site: fixyourhome.blogspot.com. The site has large diagrams that can help.

  • Very clear and nicely done. I wish my own service provider were as helpful. Thanks!

  • @biondatiziana I know right?

  • Don't have 1

  • A clear case of operator malfunction.

  • I'm off to hack my neighbors NID and steal some internets for me.

  • Comment removed

  • some old houses dont have that NID set up, older houses only have 2 screw sockets thats holding up the wire into it coiled up one side red and the other side green.

  • down down down pinck

  • Could the line be cut off i dont know why this has happened all of a sudden

  • Our repair department is open 24/7. You can give them a call and we'll send someone out. Their number is 800-788-3600.

  • my phone line has no dial tone what does this mean ? it has been working fine until now i could use the phone all the time ,all of a sudden i cannot make or recieeve calls now

  • Thank you very much! This saved us ALOT of money!

  • Im off to test my NID

  • you can test your NID

  • thanks you  for the help

  • Great video! I've only had to do this 10 times in the past 9 months because you people refuse to update my box which leaks and shorts out every time it rains. Too bad getting your service people to actually provide service isn't as easy as running this test.

  • No dial tone, ringer but still have DSL? Or you may have lost that as well.

    Did you recently paint or spill liquid?

    Paint or any liquid entering into a phone jack can cause a rerun of fibreroptic electricity running in the line; disrupting all phone lines. DSL may hold on one circuit till direct phone line is unplugged and replugged then signal can not be relocated.

    -Instant fix-- cut--- phone line to that bad wall jack.

    -Repair later with new wall jack and fresh tipped phone wires.

  • between the constant loud annoying hum on my phone line, the air plants and fungus growing on these antique decrepid phone lines. I have asked Embarq to fix them many times, and still they wont fix them without trying to charge me for the line repair, hoping I can get photos to the library to upload them, thanks to EMBARQ, i not only can NOT run a business from my computer but also have errors in my computer due to EXTREMELY rotten phone lines..and remain poor

  • 2:32, yeah you don't want to live in a gay community

  • I think he said gated community lol

  • Yeah i hook my home phone right to this box....lol....cause they want to charge me 50 bucks just to come out to my house and look at wires.....And extra money to fix my phone lines in side my house.....lol

  • zomg i messed up tht thing outside my house now its scred up.............lol im jking u guys are amazing

  • Clear and concise. Thanks!

  • Incredible helpful video thank you!

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