"Do we integrate with a fax machine" that's the type of questions I get all the time. My favorite is when people don't know the difference between a cell phone and a PC. I love this video, keep doing more, our entire office was laughing. This video is worth the price of ZenDesk each month for our company!
thats seriously most of whats said my customer support lol it's great~ just one thing you might have forgotten: the never-ending hold time to ignore the call and speak with your coworkers or text or eat.
@RhettRO55 unless the call left some kind of impression on the agent, nothing will ever be said since usually calls come back-to-back...... Usually if the customer is completly illogical/stupid/annoying/etc... and it isn't an elderly person (not always true), then customer service agents may make fun of the call lol, of course also keeping any confidential info secret.
@Reklined yep, best thing to do is ignore the customer for a while, listen for the "calm after the storm", say you understand and keep firm to the information that is simply just not going to change. period.
@keeg5556 I twice started a call praying the "Our Father" and "Hail Mary" in spanish lol, i was sooo embarrased i had to put them on hold while i stopped laughing, and then continued a good as i could.
this is gold :)
obuday007 13 hours ago
Or, how about when a customer recommends a good album, app, book, TV show, etc...
We're always like, "Definitely. I'm writing it down right now! Can't wait to check it out!" Hah!
Or, when the customer's like, "my phone screen cracked all by itself! I never touched it!" And, we're like, "Uhhhh... Okay?"
:P
Michaelness123 16 hours ago
You forgot the "NO, I'm not in India ma'am."
vsunthar 1 week ago 2
"Do we integrate with a fax machine" that's the type of questions I get all the time. My favorite is when people don't know the difference between a cell phone and a PC. I love this video, keep doing more, our entire office was laughing. This video is worth the price of ZenDesk each month for our company!
melchiork 1 week ago
The last part is too funny....I have done that and it sucks!
madog5353 1 week ago
"Your password is password?!" LOL
Saskiequelle 1 week ago
I was eating carrots while watching your video, and then that last "I love you" part came up. Now I have carrot bits all over my screen. Thanks.
angelofthewater13 2 weeks ago
sounds like my exact job lol
PoetryGod20 2 weeks ago
LMFAO, actually i'm a tech support guy and those phrases are completely what i say everyday.
Hello, how can I help you? please reboot your computer. Have a nice day, blabhalalaa..
wongtszyiu 4 weeks ago 2
i wish i can use wireless headset so that i can walk around while talking to my customer.. lol
renzy20011 4 weeks ago
thats seriously most of whats said my customer support lol it's great~ just one thing you might have forgotten: the never-ending hold time to ignore the call and speak with your coworkers or text or eat.
xurfer128 4 weeks ago 2
=-=-=-=-=-=-=-=
- That's not the coffee holder #dvd
- No you didn't delete the internet
- Have a great weekend, sorry Wednesday
- press ctrl-alt-delete... sure you can... oh, you got only one arm....
=-=-=-=-=-=-=-=
Thanks for making this, here's some you maybe have heard already .
Maybe you will add/cut them in
wirewind 4 weeks ago
How about, "Are the lights on in your building?" I definitely suffered through that one...
dav8d777 4 weeks ago
Ok so wheres the video of the shit he says AFTER the phone call is over? Thats the pure truth we all want to see.
RhettRO55 1 month ago 6
@RhettRO55 unless the call left some kind of impression on the agent, nothing will ever be said since usually calls come back-to-back...... Usually if the customer is completly illogical/stupid/annoying/etc... and it isn't an elderly person (not always true), then customer service agents may make fun of the call lol, of course also keeping any confidential info secret.
xurfer128 4 weeks ago
I love when you tell them to hit any key and they ask "Where's the any key!"
mchance818 1 month ago
@mchance818 lol
xurfer128 4 weeks ago
You left out: "... wait... Ok so you said you ... umm... which menu was that on? I don't know where that is. Are you sure it does that?"
rg0057 1 month ago
Asking for someone's porn name...sounds like a great idea! I'll have to try that. ;)
TheJoltMaster 1 month ago
Don't forget hearing the Support agent getting yelled at and just saying "Maam, Maam, Maam" while trying to get a word in.
Reklined 1 month ago 11
@Reklined yep, best thing to do is ignore the customer for a while, listen for the "calm after the storm", say you understand and keep firm to the information that is simply just not going to change. period.
xurfer128 4 weeks ago 2
@Reklined I find it more effective to just let them get it all out. If they feel like they've been listened to, they usually calm down.
nadiradancer 1 week ago
Thank you for calling! Oh oops, sorry Mom... hahaha yeah byyyye!
laeryken 1 month ago
Excellente senor! And I say that being non-Hispanic.
gvanderleun 1 month ago
So true!!! Good job dude!
hightechjunkieva 1 month ago
Bahahaha this is so true. Best part, "Alright...Thanks very much, I love you."
keeg5556 1 month ago 20
@keeg5556 I twice started a call praying the "Our Father" and "Hail Mary" in spanish lol, i was sooo embarrased i had to put them on hold while i stopped laughing, and then continued a good as i could.
xurfer128 4 weeks ago
Not funny? I'm still laughing...
LTsolakian 1 month ago
Well, I think it was funny
raeyify 1 month ago
this is well made, but its not funny... at all.
omar2chill 1 month ago
@omar2chill You're an idiot.
hightechjunkieva 1 month ago
@omar2chill Obviously you don’t take customer support calls, otherwise you would be on the floor laughing.
melchiork 1 week ago
Fantastico!
arcmon08 1 month ago