If you send your food back you don't know what the cook is liable to do to it while it is back in the kitchen. He can spit in it, drop cigerette ashes it, or even worse...wanna try it now? I never send food back. NEVER!
DONT READ THIS CAUSE IT ACTUALLY WORKS. YOU WILL GET KISSED ON THE NEAREST POSSIBLE FRIDAY BY THE LOVE OF YOUR LIFE. TOMORROW WILL BE THE BEST DAY OF YOUR LIFE. HOWEVER IF YOU DO NOT POST THIS TO 3 VIDEOS YOU WILL DIE WITHIN 2 DAY. NOW YOU HAVE STARTED READING THIS DONT STOP. THIS IS SO SCARY, PUT THIS ON AT LEAST 5 VIDEOS IN 143 MINUTES WHEN YOUR DONE PRESS F6 AND YOUR CRUSHES NAME WILL APPEAR ON THE SCREEN IN BIG LETTERS. THIS IS SO SCARY CAUSE IT REALLY WOR
Samsung is the worst company ever, I have sent my camera in like 20 times to repair the audio & video out of sync problem & it keeps coming back to me not working. Why are the dumbest ppl in the world being hired & the ones who acctualy do thier jobs are fired. Stop only hiring people who save the company money start hiring people who do thier jobs properly!!!
First, why people said `they dont care about me¨ Honey, you re one person in a million. So,,,,
Send food back to the restaurant?? WTF? tHE GUY WHO SAID send the food but i will keep the one that you sent me,, If i were the restaurant owner, No way i will send another food.. I will go to bank rupt!
There is a lot of bad customer service at the consumer level. However, at the corporate level, customer service is often much better. I work in a field that can be related to customer service, we don't offer automated services other than a prompt asking for the name of the customer you are calling for. I have also worked in jobs were I had to deal with many common ISP's, they have some of the worst customer service possible. In that sense, I agree with what everyone in this interview said.
Having worked in customer service I have no pity for the majority of people, MOST of them deserve the bad service because they are stupid to begin with or come in with a chip on there shoulder.
EXACTLY!!!! People walk in the door acting like they own the place, and expect you to bow to their every move (disregarding all of the other customers) just because they spent a couple of dollars in your store. PLUS when i was a customer service rep. I really didn't get paid enough to even survive, let alone give two shits about what the customer thought. I did my best, if the customer was happy, great. If not, fuck 'em.
Yep, thats why I always have to scoff when we have a company meeting and they tell us "guys we need to smile at the customers", if I didn't need what very very little money they gave I would say "well I need to pay rent, but you don't seem to fucking care so what do I have to smile about?"
They would tell us the same thing as if anyone really even cared. And to make matters worse the "higher ups" (store, and district managers etc...) would act as if they were doing us a favor by letting us work there.
Yep, working at a movie theater is even worse, I made 1,150 dollars in 4 hours (before a cash pull before lunch) for them when twilight new moon opened and got written up when I was a dollar short.
And the last thing, customer service is to help not to talk literary English. Remember that, and I am waiting for feedback and obscene words towards me.
Thank you from a customer service supervisor of an American company which is located outside US.
I work at a company that is internationally owned and refuse to outsource because the center is so effective...and yes we DO speak English naturally....
Well, thank you for considering us as the lowest rate people in the world. I should say that you are not good English speakers either. When a customer says "I talked to the post office...." I start to think over this the only thing that comes to my mind: "How can you speak to a post office? It does not have a tongue and a mouth" . What makes us speak gibberish is that you make people nervous when you burst out because of stupid things.
haha if u want to get reps with no accent then complaint it to the company itself...they cant afford to pay reps at the states that's why most of them outsource to other countries most of which is india, philippines etc which has a lower pay rate...
less caring about their jobs?? wtf is she talking about??!!! I work as a cust service rep and when people are rude to me, I pretend to be a `nice girl´and I place them on hold for a long time. I hate when they say `oh, you have an accent´, I dare you to pronounce spanish!!! Of course I have an accent I¨M NOT A NATIVE SPEAKER and you know what??? This is the only f** job I can get to pay my studies and get the job I want!!!
This food Ive bought off you has made me really fat ... see this photograph of me? THATS what I SHOULD look like .. what are you going to do about it?
Skype is the worse internet business that I dealt with. You send them an e-mail and they never get back to you. Then they are constantly changing their plans. When I signed up to their pro service (which no longer exist, by the way), they offered unlimited calling with the U.S. and Canada. Now if you call a cell phone, they charge you by the minute. This completely discount their earlier agreement with the customer who subscribed to the pro plan. If you know of a better service, contact me.
Man, I thought the guy that got the bowl of spaghetti said he wanted a "suit". I was all like WTF??! Lol! Yes, I know, I must be getting my ears checked out. :P
I want to explain the account number thing to the guy, who wants to know why he has to reenter his account number. YOU ENTERED THE ACCOUNT NUMBER IN WRONG!!!!
Avis sucks. I have a similar problem (they over charged me 72.00) I was thinking about recording my customer service calls with them and putting it on youtube.
Avis customer service agent actually said ..."but ma'am its only 72 dollars..I mean really"
People should start calling more 800 numbers for companies- They have them..I think they should be used & your feelings expressed. More people do it- the more they know they can't get away with it.
you-tube has lousy customer service...it's so hard to contact and if you leave too many comments they limit your comments, and I can't put in thumbs up or thumbs down...I've contacted them but they NEVER get back to me! BOLOX BOGUS !!
Dude if I were you, I'd demand an IMMEDIATE REFUND OF ALL MONEY YOU'VE PAID FOR YOUTUBE'S SERVICES OR CALL A LAWYER AND SUE THEM INTO SUBMISSION. HOW DARE THEY!!!!!!
Actually there was an article in scientific america that reported that using connnectors liiiiikkkkkeeeee "um," "er," "like," etc. actually helps the listener absorb the information better than when the words are absent...stop being a snob
I'm not being a snob. Watch her video "10 things we need to stop saying" and you'll understand what I was referencing. I was just bustin' her chops is all.
What sucks about customer service this days? Customers! It's because we've become a generation of whiny, instantly gratified, babies, who if they can't have what they want when they want it, regardless the rules and regulations, it's automatically the person who is providing the service fault. Guess what type of work I do?
what a pathetic group of people we have become when there are so many things we HAVE, that we think we NEED, yet we dont KNOW the first thing about them. How sad is it that we all specialize in something, like working at mcdonalds or accounting, but can't take care of the simple things in our own life, to be ABLE to COMPLAIN about SERVICE
One of the worst is Dell Support. Most of the support comes from Idia and it's difficult to understand them. They're knowledgeable but that doesn't mean jack if you can't understand them.
Vonage tech support is in the Philipeans. I had a technical issue with my Vonage phone and my messages and they told me 4 times that they fixed it. It took 4 months and it still wasn't fixed.
Dell computer sold me a computer and a week after it was supposed to arrive they told me the CHIPS HAD NOT BEEN MANUFACTURED YET. They have customer service in Uraguay, Boliva, Argentina, The Philipeans, amd India. I talked to all of them.
I run a business and sometimes costomers think they can just walk all over you. Of course, I put up with it but just as there are bad customer service there are also bad customers!
Im not sure about America, but company service on Curacao has got to be the worst in the world. It's that bad. Check out their customs service....terrible. Or Fedex on Curacao....unbelievable. Where do I start ?
the people at wally world (wal mart) dont help you either, if you r lookin for a cd and cant find it they tell you that its on the shelf and to look for it
The worst has to be any medical facility. They have to be the only places where you have no idea what something is going cost before hand and try to ask them and see the attitude you.. as if you offended them.
Punjab, you don't like our service.......eat some samosas and listen to me repeat everything I said to you so I can understand what you said so we can procede.
Machines are more compassionate than human beings. Ask gracie, your virtual travel consultant at greyhound. She knows how to sprinkle the joy all over you, whether you're coming, going or stuck somewhere inbetween.
You want to see bad customer service? Try shopping in Crown Heights Brooklyn, and I mean the Jewish section. I must be insane for moving back there after escaping once. What we do for our children in lefe, eh what?
WHAT DO YOU EXPECT FROM UNEDUCATED PEOPLE... THEY HAVE FEW SENTENCES THAT THEY REPEAT AND REPEAT OVER AND OVER AND OVER... WITHOUT GETTING ANYWHERE...
"SERVICE" IS HERE TO REMIND YOU not to call 800 number!!!
Once the company has sold you its product, the transaction is over from its perspective. Why would said company spend any more time or money on you? You've become just another sales statistic.
They called me gay and psycho few weeks ago. Don't go Tops market in Lockport, NY.
Some of Tops employees are delusional. They believe that they can hear someone's thought. Even if I'm not gay and psycho, they called me in wrong name and mocked me.
I found this perfect for my day. I was calling my credit beureo today *wow i spelt that wrong* and all i got was automated messages telling me my rights. All I wanted to do was give them a change of address and I never got a message giving me a number to press to talk to a representaive. But now I know to say customer service four times. THANK YOU!!!
Whats up with the stupid cheese ball towards the end at 4:19? He has a chance to matter, to speak out and all he can think is "duhhh I want to penetrate her...I reckon" MAN some people just make life @#$% arrrgh!!!
Customer service in Greece sucks the most. When you walk into a store, they make you think that they 're doing you a favor by helping you out and giving you ,more or less, what you want. And thats what happens all the time, in a any store or service(especially the public service.)
Best Buy: "For Customer service, say 'customer service.'" Me: "Customer Service" Best Buy: "Did you say; 'Customer service'?" Me: "Yes" Best Buy: "Ok, I'll connect you with returns."
I would say probably fast food has the all around worst service. Not every place, but most. Especially Arby's, they suck balls. I won't lie though, I might have been on the delivering end of some poor customer service once or twice.
I managed a pizza place for 4 years and now i work as tech support for web hosting service. The biggest problems i see are the clients lack of knowledge towards the product, and the client's incessant desire to talk. If you are going to be talking to me, please at least know a little bit about what your dealing with. Also, im not your best friend, my job is to fix your problem. Sure, i have had a few people say that i am cold, but many more appreciate the speed at which i solve their problems.
I watched over the shoulder of the guy who installed the phone system in my office (out of curiosity) and one day he told me that some firms install voice mail systems that are specifically designed to never allow you to reach a real person. He had installed many of them around town.
This once I went to a mexican restaurant and the waiter was high big time... speaking slowly, scrambling words, and having a hard time to remember the order -- steak fajitas. haha. He came back to ask me to remind him what my order was 4 times before he got it.
Yeah Customer Service is really bad but some people go completely over the top in venting toward a customer service rep. If you can't explain your problem calmly then don't complain because the customer service rep doesn't need to be yelled at for something that is not his/her fault.
Why would a business be sued the second someone else other than the acct holder took that information and used it to commit fraud. If we have to be excepting of peoples decisions in life, religious practices, races, etc - Then why should they care if u don't care about someone stealing your identity other then the fact that u would sue them. After all in a way they are trying to look out for you and themselves. If your info is safe then you will come back for more business, which helps them.
It costs money to staff telephones. You make more money if you reduce costs. Its a shitty job to get blasted by folks all day, so not to many folks like the job. Solution answering systems and foriegn labour.
Worst customer service i received was just recently me trying to get my W-2 from KINKOS (dont fuckin get you work done there people who work at Kinkos dont care and will fuck your shit up ;]) and just getting the run around through the phones and from my boss.
Hmm. . .thats kinda costomer disservice, but im not really a customer.
hahhaha isnt avis car rental the company that always has those commercials about how quick and hassle free it is to get a rental car?
theres a lot of reckoning going on hahahha, why isnt there a resident in LA!? please move here, theres better weather, the people are nicer, and you meet movie stars everyday!
hahhaha isnt avis car rental the company that always has those commercials about how quick and hassle free it is to get a rental car?
theres a lot of reckoning going on hahahha, why isnt there a resident in LA!? please move here, theres better weather, the people are nicer, and you meet movie stars everyday!
I've given some pretty bad service before. But that's anecdotal and largely due to job frustration. I'd say that automated customer service can be good or bad, putting aside the a priori alienation of it. The mobile phone company Fido has AWFUL automated customer service. But Bell Canada has good automated customer service. Resident, I bet you gave good customer service at one of your early jobs. Did you learn your manner with people through some small-time job way back?
lol i worked in customer service for a popular credit card company. i was half expecting them to say it. i can explain the account number thing. usually when you type in your account number, your account will pop up on our screen, but sometimes they don't. when they don't, we have to ask. It's not our fault so don't get all angry at us.
I was actually praised when I was working at a summer job for provided true customer service. That was the day I realized customer service is non-existent.
The other day I had to call the hospital just to contact my doctor and see if I could get my husband to pick up my perscriptions without me-- I gave up after dealing with one automated system after another. I just needed to call one specific person and there was no way to get to him!
Well if the service sucks then I wont go there again. Compaq's service sucked when I had their computers and stop buying them. I mean geez waiting over thirty minutes to answer a problem? Sony was another one between linking their camera and then trying to get the patch for their computer? Both departments gave me a hard time.
It was the worst thing HP ever did was buy Compaq. HP was a great brand most of their stuff was indestructible. Carly Fioroni destroyed HP. It will take a while before I buy an HP anything.
There she goes again, theresident's out on the streets again, struttin' her stuff and asking perky questions with predictable answers. How bad will this get once summer's here and you wear less clothes?
I love the guy who complains about the customer service people not speaking English yet he speaks a form of English with which I'm not familiar. "Know what I'm sayin'?" It was "jibber jabber." :p
I wanted to reach my internet Provider's C-Service, and ended up with an automated system. After like 5 minutes of pressing "5s" and "1s" and "2s" and my telephone number, i was eventually connected to the costumer service: "All of our costumer service reps are currently busy, please try back later." And i had to repeat this for like 1 hour to finally get a hold of someone.
I was at a Crystal once in the French Quarter relatively late at night, and the cashier was blatantly stealing money from everyone. Every time she rung up an order she would say, "and don't forget to tip", then she would just keep some extra money for herself. There was a police officer standing in the place, and he didn't even do anything...I wanted to say something, but I felt like everything would just turn against me. That was some bad customer service.
Dell. I called trying to find out what was wrong with my old laptop a couple years ago. The man was Indian and I was the whole time at least 2 steps ahead of his instruction to me. The story goes on, but is apparently more than 500 characters. Anyway, you get the point. Ultimately, my theory of what was wrong with the computer turned out to be true, no thanks to the Customer Service Rep that kept me on the phone for god knows how long telling me to do things that I was already well past.
Working retail sucks! Search "crazyfast delivery" I made a show and I just flat out hit my customers
skeetal 1 month ago
You want Customer Dis-service go to Randolph Brooks Federal Credit Union. They strive at Customer Dis-service
BoycottRBFCU 11 months ago
very funny webseries called Customer Diss-service on Youtube.. search under "frank noon and johnny"
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If you send your food back you don't know what the cook is liable to do to it while it is back in the kitchen. He can spit in it, drop cigerette ashes it, or even worse...wanna try it now? I never send food back. NEVER!
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teaganmadki 1 year ago
I think Customer Service reps get tired of complaining and just don't give a shit anymore.
garlex134 1 year ago
Samsung is the worst company ever, I have sent my camera in like 20 times to repair the audio & video out of sync problem & it keeps coming back to me not working. Why are the dumbest ppl in the world being hired & the ones who acctualy do thier jobs are fired. Stop only hiring people who save the company money start hiring people who do thier jobs properly!!!
Socoolscienceshow 1 year ago
Yea workers, if you don't like your job, Quit! Don't take it out on the customers!
NatPradoTheory 1 year ago
She's beautiful
MMZen 1 year ago
Just need smarter AI's. They need to put more money in to the AI system.
RadXTen 1 year ago
First, why people said `they dont care about me¨ Honey, you re one person in a million. So,,,,
Send food back to the restaurant?? WTF? tHE GUY WHO SAID send the food but i will keep the one that you sent me,, If i were the restaurant owner, No way i will send another food.. I will go to bank rupt!
XxDarkJohan15xX 1 year ago
There is a lot of bad customer service at the consumer level. However, at the corporate level, customer service is often much better. I work in a field that can be related to customer service, we don't offer automated services other than a prompt asking for the name of the customer you are calling for. I have also worked in jobs were I had to deal with many common ISP's, they have some of the worst customer service possible. In that sense, I agree with what everyone in this interview said.
MacktheFilet 2 years ago
i bet the reported gives good "service" with her sexy figure lmao :p
stevema2 2 years ago
Don't come to Kwik Fill.
OvercookedSoul33 2 years ago
Circuit City! It had awful customer service. It's no surprise it went bankrupt.
lmm85 2 years ago
I dunno about customer service, but Apple has the worst tech support.
watcher33 2 years ago
Having worked in customer service I have no pity for the majority of people, MOST of them deserve the bad service because they are stupid to begin with or come in with a chip on there shoulder.
DarkBunnyLord 2 years ago
EXACTLY!!!! People walk in the door acting like they own the place, and expect you to bow to their every move (disregarding all of the other customers) just because they spent a couple of dollars in your store. PLUS when i was a customer service rep. I really didn't get paid enough to even survive, let alone give two shits about what the customer thought. I did my best, if the customer was happy, great. If not, fuck 'em.
salemcripple 2 years ago
Yep, thats why I always have to scoff when we have a company meeting and they tell us "guys we need to smile at the customers", if I didn't need what very very little money they gave I would say "well I need to pay rent, but you don't seem to fucking care so what do I have to smile about?"
DarkBunnyLord 2 years ago
They would tell us the same thing as if anyone really even cared. And to make matters worse the "higher ups" (store, and district managers etc...) would act as if they were doing us a favor by letting us work there.
salemcripple 2 years ago
Yep, working at a movie theater is even worse, I made 1,150 dollars in 4 hours (before a cash pull before lunch) for them when twilight new moon opened and got written up when I was a dollar short.
DarkBunnyLord 2 years ago
Yeah that's bullshit!!
salemcripple 2 years ago
Fuck all customers!!!
billuvill 2 years ago 5
@billuvill Fuck all customer service reps!!!
Socoolscienceshow 1 year ago
And the last thing, customer service is to help not to talk literary English. Remember that, and I am waiting for feedback and obscene words towards me.
Thank you from a customer service supervisor of an American company which is located outside US.
jimmykkicks 2 years ago
I work at a company that is internationally owned and refuse to outsource because the center is so effective...and yes we DO speak English naturally....
P S
The dude at 3:03 could be an Obama imitator
thebigfut 2 years ago
Well, thank you for considering us as the lowest rate people in the world. I should say that you are not good English speakers either. When a customer says "I talked to the post office...." I start to think over this the only thing that comes to my mind: "How can you speak to a post office? It does not have a tongue and a mouth" . What makes us speak gibberish is that you make people nervous when you burst out because of stupid things.
jimmykkicks 2 years ago
haha if u want to get reps with no accent then complaint it to the company itself...they cant afford to pay reps at the states that's why most of them outsource to other countries most of which is india, philippines etc which has a lower pay rate...
aciyana23 2 years ago
They can afford it, they just don't want to.
salemcripple 2 years ago
"u call in, it takes them about 45 minutes b4 u get on the phone...then u get a representative, they don't speak english" lol that's so true!
" Press 1 for English" LOL
michellepaulino1 2 years ago
try saying "cancel" at the ivr and you will say it only once and have a representative.
DeeeAnnna01 2 years ago
lol i work in customer service. im so happy that these people are so frustrated lol. its the best feeling ever. you can all screw yourselves haha
areyouapizza 2 years ago 7
@areyouapizza how about instead of fucking with people, how bout instead you acctually do the job your paid to do? Is that so hard? DO YOUR JOB!!!
Socoolscienceshow 1 year ago
This girl is Joan Rivers trapped in Teri Hatcher's body.
tata4noww 2 years ago
less caring about their jobs?? wtf is she talking about??!!! I work as a cust service rep and when people are rude to me, I pretend to be a `nice girl´and I place them on hold for a long time. I hate when they say `oh, you have an accent´, I dare you to pronounce spanish!!! Of course I have an accent I¨M NOT A NATIVE SPEAKER and you know what??? This is the only f** job I can get to pay my studies and get the job I want!!!
flormoly 2 years ago 3
@ 2:52 this guy almost brags about sending his food back at restaraunts. I wonder how many boogers and pubic hairs he's unknowingly eaten.
rockwhatugot27 2 years ago
That kitchen I bought from you has give me manic depression - who's responsible?
TheFartGallery 2 years ago
This bread toaster you sold me has melted all the bones in my hands!
TheFartGallery 2 years ago
McDonalds? This hamburger you sold me has clogged my mouth up, yeah?
TheFartGallery 2 years ago
This microwave I bought off you - all the instuctions are in words .. I dont even know what it IS!
TheFartGallery 2 years ago
This food Ive bought off you has made me really fat ... see this photograph of me? THATS what I SHOULD look like .. what are you going to do about it?
TheFartGallery 2 years ago
im stuck in this wardrobe I bought off you .. I want to know what youre going to do about it!
TheFartGallery 2 years ago
The stupid comments I didn't buy from you are irritating....what are you going to do about it?
johnthekeane 2 years ago
Customer Services yeah? Sort peoples' problems out do you?. Get the right solutions to stuff an' that, is it?. Yeah - sounds like it an' all!
TheFartGallery 2 years ago
Nokia has awful customer service. Nokia makes ugly phones. Please boycott Nokia too !
x4hup90215 2 years ago
Good vid...
tcbook 2 years ago
i wanna do her. everyone back off. she's mine. i'm gonna do her.
dupersloby 2 years ago
Never get a phone from Verizon Wireless! NO MATTER WHAT! NEVER! If you want me to bore you, I can tell you why. Enough said.
dumbluck777 3 years ago
why? i have a verizon phone. the thing is, you dont call customer service. you just go to the store and they can deal with it in like 10 minutes tops
5up3rT0m 2 years ago
MSN, AOL, Verizon Wireless
Their first level (Tier 1) is super-hyper-ultra ignorant.
raul92780 3 years ago
"Life is waiting for customer service, then you die." ~ Felix Hampton.
JakeF4 3 years ago
customer service customer service customer service customer service GOD THAT IS SOOOOOOOOOOO USEFUL!!!!
sumlatinkid 3 years ago
Skype is the worse internet business that I dealt with. You send them an e-mail and they never get back to you. Then they are constantly changing their plans. When I signed up to their pro service (which no longer exist, by the way), they offered unlimited calling with the U.S. and Canada. Now if you call a cell phone, they charge you by the minute. This completely discount their earlier agreement with the customer who subscribed to the pro plan. If you know of a better service, contact me.
qolspony 3 years ago
Man, I thought the guy that got the bowl of spaghetti said he wanted a "suit". I was all like WTF??! Lol! Yes, I know, I must be getting my ears checked out. :P
rattaplan 3 years ago
I want to explain the account number thing to the guy, who wants to know why he has to reenter his account number. YOU ENTERED THE ACCOUNT NUMBER IN WRONG!!!!
AllPwrflSteve 3 years ago
Avis sucks. I have a similar problem (they over charged me 72.00) I was thinking about recording my customer service calls with them and putting it on youtube.
Avis customer service agent actually said ..."but ma'am its only 72 dollars..I mean really"
If its only 72 then Avis should eat it.
Giftfromdasoul 3 years ago
People should start calling more 800 numbers for companies- They have them..I think they should be used & your feelings expressed. More people do it- the more they know they can't get away with it.
gypsyluv 4 years ago
you-tube has lousy customer service...it's so hard to contact and if you leave too many comments they limit your comments, and I can't put in thumbs up or thumbs down...I've contacted them but they NEVER get back to me! BOLOX BOGUS !!
pianobopp 4 years ago
Dude if I were you, I'd demand an IMMEDIATE REFUND OF ALL MONEY YOU'VE PAID FOR YOUTUBE'S SERVICES OR CALL A LAWYER AND SUE THEM INTO SUBMISSION. HOW DARE THEY!!!!!!
Oh wait, youtube is FREEEEEEEEE. So STFU.
tecmotimes 4 years ago
you think I'm wasting my time beefing about you-tube, perhaps. But I think your comment about me is an equal waste of time.
pianobopp 4 years ago
hahahaha nice irony..
Sensitive78 3 years ago
at 3:55: "Do you think that that's LIKE... as we, LIKE... get more global and interconnected... customer service gets worse?"
Like, what's wrong with a quiet pause? It sounds so much more thoughtful, and it doesn't incorrectly state, "hey, there's a simile coming."
edlitz36 4 years ago
Actually there was an article in scientific america that reported that using connnectors liiiiikkkkkeeeee "um," "er," "like," etc. actually helps the listener absorb the information better than when the words are absent...stop being a snob
ThompsonSeedless 4 years ago
I'm not being a snob. Watch her video "10 things we need to stop saying" and you'll understand what I was referencing. I was just bustin' her chops is all.
edlitz36 4 years ago
at 3:55, "Do you think that's that LIKE... as we, LIKE... get more interconnected... customer service gets worse?"
Like, what's wrong with a quiet pause? It sounds so much more thoughtful, and it doesn't incorrectly state "hey, there's a simile coming."
edlitz36 4 years ago
What sucks about customer service this days? Customers! It's because we've become a generation of whiny, instantly gratified, babies, who if they can't have what they want when they want it, regardless the rules and regulations, it's automatically the person who is providing the service fault. Guess what type of work I do?
AllPwrflSteve 4 years ago 3
what a pathetic group of people we have become when there are so many things we HAVE, that we think we NEED, yet we dont KNOW the first thing about them. How sad is it that we all specialize in something, like working at mcdonalds or accounting, but can't take care of the simple things in our own life, to be ABLE to COMPLAIN about SERVICE
veltpak6 4 years ago
One of the worst is Dell Support. Most of the support comes from Idia and it's difficult to understand them. They're knowledgeable but that doesn't mean jack if you can't understand them.
clayp72 4 years ago
Vonage tech support is in the Philipeans. I had a technical issue with my Vonage phone and my messages and they told me 4 times that they fixed it. It took 4 months and it still wasn't fixed.
Dell computer sold me a computer and a week after it was supposed to arrive they told me the CHIPS HAD NOT BEEN MANUFACTURED YET. They have customer service in Uraguay, Boliva, Argentina, The Philipeans, amd India. I talked to all of them.
MyopicMule 4 years ago
I run a business and sometimes costomers think they can just walk all over you. Of course, I put up with it but just as there are bad customer service there are also bad customers!
timbosforporn 4 years ago
sooooooooo true!!
henname 4 years ago
Right on the money. 80% are great but there are the 20% that are complete asses.
clayp72 4 years ago
Im not sure about America, but company service on Curacao has got to be the worst in the world. It's that bad. Check out their customs service....terrible. Or Fedex on Curacao....unbelievable. Where do I start ?
JACKAClD 4 years ago
Worst customer service = AT&T Internet Service
SplengeBlab 4 years ago
delta suck at handling bad problems and end up pissing off there custermer
ken0is0gay0fan0club 4 years ago
the people at wally world (wal mart) dont help you either, if you r lookin for a cd and cant find it they tell you that its on the shelf and to look for it
crazydutchbastard12 4 years ago
The people at my grocery store don't help you find shit either :( . Most of them speak only Spanish where I go(closest one to me).
TheGreatestGreatApe 4 years ago
I think that the second to last guy in the vid wanted to rekon you - Residente.
coolturtleguy 4 years ago
i havent got any bad customer service as far as i can remember since i started living in Germany...i think it's pretty good in here...
Mikael1986 4 years ago
The worst has to be any medical facility. They have to be the only places where you have no idea what something is going cost before hand and try to ask them and see the attitude you.. as if you offended them.
tanked001 4 years ago
That is quite true though which I never got, putting people on customer service that do not speak English well.
backwardness 4 years ago
Punjab, you don't like our service.......eat some samosas and listen to me repeat everything I said to you so I can understand what you said so we can procede.
skiingisgoodforyou 4 years ago
Haha, I think the 'day of reckoning' guy took a liking to you.
PorkGoat 4 years ago
You used "like".
handicappergeneral 4 years ago
like when?
piflacoco 4 years ago
Once my cable company told me to go to a website to fix my internet. How awesome is that?
patwow 4 years ago
yeah, NetZero told me that too!
darkmaverik76 4 years ago
Blockbuster video, enterprise car rental, and sbc/at&t
JMB129 4 years ago
Machines are more compassionate than human beings. Ask gracie, your virtual travel consultant at greyhound. She knows how to sprinkle the joy all over you, whether you're coming, going or stuck somewhere inbetween.
DoctorSensitive 4 years ago
you should be workin for cnn...lol..good videos..i really liked..i subscribed to ur vids..
jasperdavis 4 years ago
Ever see two chaps more smitten than the two "day of reckoning" fellas?
wombab143 4 years ago
The best cust. service is on the video chat websites.
tubealot44 4 years ago
You want to see bad customer service? Try shopping in Crown Heights Brooklyn, and I mean the Jewish section. I must be insane for moving back there after escaping once. What we do for our children in lefe, eh what?
TheHereticalJew 4 years ago
WHAT DO YOU EXPECT FROM UNEDUCATED PEOPLE... THEY HAVE FEW SENTENCES THAT THEY REPEAT AND REPEAT OVER AND OVER AND OVER... WITHOUT GETTING ANYWHERE...
"SERVICE" IS HERE TO REMIND YOU not to call 800 number!!!
peaceinUSA 4 years ago
PayPal have the best customer services
Monkeychowmobile 4 years ago
she just stops very tall ppl or shes about 4'9
piflacoco 4 years ago
Right, piflacoco. I'm 5'2"! haha
theresident 4 years ago
5-2 with high heels
piflacoco 4 years ago
Hahaha, c'mon! All I have is my 5'2". Let me have it!
theresident 4 years ago
You get the wrong food in a restaurant, fine - dno't eat it, don't go back.
Feel free to demand a refund if you've already paid.
But sending the food back to the kitchen is a sure-fire way to end up with something spitting in your food.
kungfucolin 4 years ago
Continue to nod, makes you look hot!
fonseca71 4 years ago
AOL are cocksuckers
robhenry420 4 years ago
Thanks for the tip !!!
Alexvideoclip 4 years ago
Once the company has sold you its product, the transaction is over from its perspective. Why would said company spend any more time or money on you? You've become just another sales statistic.
islandcaptain 4 years ago
Like your videos, but why don't you interview women?
supernabbo 4 years ago
The worst service in my life is ..
They called me gay and psycho few weeks ago. Don't go Tops market in Lockport, NY.
Some of Tops employees are delusional. They believe that they can hear someone's thought. Even if I'm not gay and psycho, they called me in wrong name and mocked me.
Slameagle 4 years ago
beiby is very pretty it see my videos and post comment!!!
I hope!!! 8)
VIRGUES 4 years ago
I found this perfect for my day. I was calling my credit beureo today *wow i spelt that wrong* and all i got was automated messages telling me my rights. All I wanted to do was give them a change of address and I never got a message giving me a number to press to talk to a representaive. But now I know to say customer service four times. THANK YOU!!!
freefromantics 4 years ago
hahaha day of reckoning
windowdown 4 years ago
Your videos are so awesome! Keep it up :)
effinyeah 4 years ago
Whats up with the stupid cheese ball towards the end at 4:19? He has a chance to matter, to speak out and all he can think is "duhhh I want to penetrate her...I reckon" MAN some people just make life @#$% arrrgh!!!
ramose801 4 years ago
lol
axezen 4 years ago
Customer service in Greece sucks the most. When you walk into a store, they make you think that they 're doing you a favor by helping you out and giving you ,more or less, what you want. And thats what happens all the time, in a any store or service(especially the public service.)
BeatlesFANATIC4ever 4 years ago
yes!!! i've had PLENTY of customer disservice....just look at my Pizzamentary videos!!
illrandomocity 4 years ago
2:11 in...thank you very much sir!
soimayvent 4 years ago
One thing I've noticed from your videos is that you intertiew men most of the times, don't you want to know the female point of view?
jdanny2k 4 years ago
Hey jdanny2k, I totally do, but chicks don't always stop for me, haha.
theresident 4 years ago
AOL is the worst. You could make a youtube video about just that.
goose1077 4 years ago
Best Buy: "For Customer service, say 'customer service.'" Me: "Customer Service" Best Buy: "Did you say; 'Customer service'?" Me: "Yes" Best Buy: "Ok, I'll connect you with returns."
jjsixty6 4 years ago
I would say probably fast food has the all around worst service. Not every place, but most. Especially Arby's, they suck balls. I won't lie though, I might have been on the delivering end of some poor customer service once or twice.
onceyougoatee 4 years ago
What's the worst customer service you ever "received"...resident you silly...you're so fucking cute, I'll let it slide thie time
MrJoshuasucks 4 years ago
I managed a pizza place for 4 years and now i work as tech support for web hosting service. The biggest problems i see are the clients lack of knowledge towards the product, and the client's incessant desire to talk. If you are going to be talking to me, please at least know a little bit about what your dealing with. Also, im not your best friend, my job is to fix your problem. Sure, i have had a few people say that i am cold, but many more appreciate the speed at which i solve their problems.
drocksizzle 4 years ago
I watched over the shoulder of the guy who installed the phone system in my office (out of curiosity) and one day he told me that some firms install voice mail systems that are specifically designed to never allow you to reach a real person. He had installed many of them around town.
ddwithoutdd 4 years ago
this is another good one.
chompfilmer 4 years ago
Lol. Blackboarding the succinct question. More interviewers should do this. I think you're on to something! =D (Love the show!)
p.s.: I thought high waders were what you wore when fly fishing?? ...oh, high waiters...
fatlittlefingers 4 years ago
This once I went to a mexican restaurant and the waiter was high big time... speaking slowly, scrambling words, and having a hard time to remember the order -- steak fajitas. haha. He came back to ask me to remind him what my order was 4 times before he got it.
alxndrlt 4 years ago
Haha, that's hilarious. High waiters.
theresident 4 years ago
yes really bad customer service? youtube xD
eshumi 4 years ago
yes in youtube xD
eshumi 4 years ago
Great topic ! love your show :D keep up the good work
microto 4 years ago
Yeah Customer Service is really bad but some people go completely over the top in venting toward a customer service rep. If you can't explain your problem calmly then don't complain because the customer service rep doesn't need to be yelled at for something that is not his/her fault.
CanadianPatriot21 4 years ago
I agree. The next time I see a rude mother fucker going crazy on a CS rep I'm gonna cuss em out.
poopstaind 4 years ago
Why would a business be sued the second someone else other than the acct holder took that information and used it to commit fraud. If we have to be excepting of peoples decisions in life, religious practices, races, etc - Then why should they care if u don't care about someone stealing your identity other then the fact that u would sue them. After all in a way they are trying to look out for you and themselves. If your info is safe then you will come back for more business, which helps them.
dereksfire 4 years ago
It costs money to staff telephones. You make more money if you reduce costs. Its a shitty job to get blasted by folks all day, so not to many folks like the job. Solution answering systems and foriegn labour.
mcewanb 4 years ago
hahahaaaa...that "account number" thing really annoys me too.
cheezit83 4 years ago
Worst customer service i received was just recently me trying to get my W-2 from KINKOS (dont fuckin get you work done there people who work at Kinkos dont care and will fuck your shit up ;]) and just getting the run around through the phones and from my boss.
Hmm. . .thats kinda costomer disservice, but im not really a customer.
PS Boycott Kinkos - they suck!
ElThew 4 years ago
hahhaha isnt avis car rental the company that always has those commercials about how quick and hassle free it is to get a rental car?
theres a lot of reckoning going on hahahha, why isnt there a resident in LA!? please move here, theres better weather, the people are nicer, and you meet movie stars everyday!
gingerbreadboie 4 years ago
hahhaha isnt avis car rental the company that always has those commercials about how quick and hassle free it is to get a rental car?
theres a lot of reckoning going on hahahha, why isnt there a resident in LA!? please move here, theres better weather, the people are nicer, and you meet movie stars everyday!
gingerbreadboie 4 years ago
like the jeanne moos of youtube, only about 100x cuter than her.
phosgene2 4 years ago
I've given some pretty bad service before. But that's anecdotal and largely due to job frustration. I'd say that automated customer service can be good or bad, putting aside the a priori alienation of it. The mobile phone company Fido has AWFUL automated customer service. But Bell Canada has good automated customer service. Resident, I bet you gave good customer service at one of your early jobs. Did you learn your manner with people through some small-time job way back?
CHCReinhardt 4 years ago
Good topic. Personally I like the automated world, the less human contact the better!
Strangerdave 4 years ago
lol i worked in customer service for a popular credit card company. i was half expecting them to say it. i can explain the account number thing. usually when you type in your account number, your account will pop up on our screen, but sometimes they don't. when they don't, we have to ask. It's not our fault so don't get all angry at us.
Alisonnnn 4 years ago
Another great video!! Post more video's please . . dont wait like a week for the next one :)
simon4101986 4 years ago
Haha, ok simon I'll try to post another before next weekend. :)
theresident 4 years ago
The A-Team rules all shows.
bums4u 4 years ago
aww poor reps. i am a customer service rep. but i don't suck.
feffany 4 years ago
nice...
drumsynth59 4 years ago
I was actually praised when I was working at a summer job for provided true customer service. That was the day I realized customer service is non-existent.
pinkyd0124 4 years ago
One thing you know for sure when watching theresident... is that you always get quality from the videos.
FuserLimon 4 years ago
The other day I had to call the hospital just to contact my doctor and see if I could get my husband to pick up my perscriptions without me-- I gave up after dealing with one automated system after another. I just needed to call one specific person and there was no way to get to him!
takineko 4 years ago
Another great one!The family surf shop I work at survives by great service to the customers.
Moviebro 4 years ago
Wow. I totally want to work at a surf shop, that sounds so nice man!
theresident 4 years ago
Has ups and downs like any other job but it is indeed a great job.Need a raise though. ahahahaha
Moviebro 4 years ago
when I have to talk to people on the phone I switch accents sometimes while I'm talking to someone it messes with em'
kingamaan 4 years ago
You gotta love the second guy who was obviously working and yet had time to complain about customer service.
Jersey526 4 years ago
Well if the service sucks then I wont go there again. Compaq's service sucked when I had their computers and stop buying them. I mean geez waiting over thirty minutes to answer a problem? Sony was another one between linking their camera and then trying to get the patch for their computer? Both departments gave me a hard time.
pongman 4 years ago
HP owns them now, do you buy HP?
fantim 4 years ago
It was the worst thing HP ever did was buy Compaq. HP was a great brand most of their stuff was indestructible. Carly Fioroni destroyed HP. It will take a while before I buy an HP anything.
pongman 4 years ago
There she goes again, theresident's out on the streets again, struttin' her stuff and asking perky questions with predictable answers. How bad will this get once summer's here and you wear less clothes?
desertorosso 4 years ago
Those two guys at the end were dumbstruck that such a hot girl was interviewing them.
Rivaneagle 4 years ago
heh, who wouldn't be?
I know I would be hard pressed to get out any straight sentences :)
Leibowitz 4 years ago
I love the guy who complains about the customer service people not speaking English yet he speaks a form of English with which I'm not familiar. "Know what I'm sayin'?" It was "jibber jabber." :p
thecobra39 4 years ago
Ha, yeah I liked jibber jabber. A lot.
theresident 4 years ago
I think Mr. T must be teaching English somewhere. I pity the fool who has to listen to T's jibba jabba. You might be too young to get that one. haha
thecobra39 4 years ago
No way man, Mr. T rules! He just had a show on like, TLC, or something, too. Ruled.
theresident 4 years ago
I live in Germany but its the same over here.
I wanted to reach my internet Provider's C-Service, and ended up with an automated system. After like 5 minutes of pressing "5s" and "1s" and "2s" and my telephone number, i was eventually connected to the costumer service: "All of our costumer service reps are currently busy, please try back later." And i had to repeat this for like 1 hour to finally get a hold of someone.
Nightmarefhk 4 years ago
that was entertaining
kingsizecobber 4 years ago
yay! your videos are sooo good and thought provoking! I can't wait for the next one so keep it up!!!
electricbubbles 4 years ago
I was at a Crystal once in the French Quarter relatively late at night, and the cashier was blatantly stealing money from everyone. Every time she rung up an order she would say, "and don't forget to tip", then she would just keep some extra money for herself. There was a police officer standing in the place, and he didn't even do anything...I wanted to say something, but I felt like everything would just turn against me. That was some bad customer service.
bgpiper 4 years ago
The Res strikes again haha. funny stuff. I usually just say "operator". I get connected straightway, no 4 times or industry standard shtuff.
And talk about customer service, T-Mobile sold my number to someone else. I get a cingular phone on Tuesday- hello iPhone (I'm a Mac addict anyways)
Alphacat 4 years ago
I love your videos, keep doing these interviews, you rock! :)
ridd1e 4 years ago
Dell. I called trying to find out what was wrong with my old laptop a couple years ago. The man was Indian and I was the whole time at least 2 steps ahead of his instruction to me. The story goes on, but is apparently more than 500 characters. Anyway, you get the point. Ultimately, my theory of what was wrong with the computer turned out to be true, no thanks to the Customer Service Rep that kept me on the phone for god knows how long telling me to do things that I was already well past.
gumonyershoe 4 years ago