i have called sprint today and was calling about moving out of coverage area and when doing so it should let me out of contract with no penalties and now they want me to return the phone that i paid 169.99+tax with no refund and they will not charge me the $200 etf. how freaking smart is that?
BUYERS BEWARE-ON SPRINT! After 45 days trying it (i left Sprint 5 yrs ago-giving them another chance), I want to share why Sprint doesn’t tell you everything: Data SHUTS OFF when on call, means no emails or Internet; HTC EVO is NOT business ready… can’t sync w Outlook; Unl. $69.99 plan is NOT unlimited; Voicemail in-network call forwarding doesn’t work; Sharing of Wi-Fi using EVO only allows 2, NOT 5, users.
If the customer service sucks is bcs the way the customer acts when they call sucks u need to calm down first and think is not the fault of the agent who is trying to help u maybe is fault of the billing system of someone else so u need to stop being a stupid asshole and let them help you first, and dont call thinking bcs u have a contract u are the king. Maybe if u act in a diferent way and let them help u u would not be wasting ur time uploading very bad quality videos on youtube.
@ahkane Sounds like you work for Sprint. You can't spell and make no sense whatsoever. Very nice of you to refer to customers as stupid. Sprint customers aren't stupid but they did do one stupid thing. Can you guess what that is? You guessed it, they signed up with Sprint and now have to count on ignorant people like you for help if they need it (and they will) I think I used to work with you, always wondered why you refused to bathe.
Lol I don't read a script!! Sprint Is a great company!! We raised over 30 thousand dollars for families to eat thanksgiving at my call center. I've made 55,000 this year working in account services based on my skills of resolving issues and that money was from surveys of SATISFIED customers!! 200 cancalation fee anywhere is nothing to me! Maybe if u were as skilled and educated as us in account services then u could get a better job and afford a fee of 200
one word... dick-fuck. why be an ass? if you are unhappy with the service, end the shit. as soon as you start to talk to someone, tell them you want to speak to their supervisor. no questions asked, they will send you to the supervisor. BABOOM!!! tell them your peace, with no need to be a fuckass, and you will get what you want. talk straight to the guy in charge and you'll find that the people behind the phone are not the ones to bitch at. use your brain. not your ass.
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
also says........read your contract before you try to be the smart guy that pisses and moans about what is and isn't covered...unfortunately for you, no cell phone company is going to include reading lessons in your monthly service charge.
says......please don't have children sir, the last thing we need are Jackass Jr's buying things and crying like little bitches, then posting it for the whole world to see. Please wear a condom for the love of Christ!!!!!
Most of these stupid customers who wants to argue with this kind of customer service just want to get rebates or those who cant afford to pay their bill. POOR AMERICANS.
i 100% agree with this guy, sprint customer service is just disgusting! i have a htc hero,ok, sprint sent an update to the phone, and totally made the phone crap. 2 replacements and they just wanna keep sendin me more phones with that crap update. And i just love how everyone there seems to have this phone and has no problems wit it. i just got one replacement yesterday, 2 hours on the phone, wont activate, needs to be replaced again. they wont let even let me out and its not even activated!
They have the CEO peddling the "new and improved" Sprint. I don't know how well that campaign is working-but former Sprintians feel it's too little too late
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Kanye West is a gayfish TAXDAY10! Sprint feels like the "AOL" of cellular service; remember when AOL lost over 20 Million unhappy customers?
Sprint told me they "cant guarantee service in my area but that wasn't a valid reason for me wanting to cancel." 7 calls later, cussing out everyone, I was cancelled with no termination fee!
I used to work for Sprint, I never hung up on a customer. I didn't have an escalation for my first year and a half on the "floor". I lost my job for that. I literally watched others hang up on customers to limit "handle time". They got away with it and kept their jobs. Sprint doesn't care if the customers are hung up on, only whether or not the customer gets surveyed. Sprint needs to provide positive data to shareholders. Any questions?
@MsCustomerCare I work for ACS, a company that Sprint outsources cust care to.....and I'm quitting for the same reasons. It's design ensures that cust care reps that have morals are the first to go, and the ones that don't stay, which means custs end up getting pissed....
@RBG02005 All the best to you. Any company would be lucky to have you. Never loose your morals, not even to keep a job. I'm not sure how they even stay in business. I suspect it's because so few have the money to go after them. At least we can take solice in the fact that there's a reason their stock is the lowest among the telecomms. I think it's just a matter of time and maybe one day the truth will come out in a court of law.
YIKES! I was a rep for several years and I'd NEVER talk to a customer like that! I will say on her behalf that she is trained to discuss your reasoning for canceling before transferring you to account services--but she was being argumentative and that's NOT ok.
guy is just trying to find every excuse possible to avoid paying the $200 fee. a fee is a fee. deal with it. you should have thought about it before you signed the contract
MOST CUSTOMERS ARE RUDE AND THE COMPANY DOESNT CARE BOUT THEIR WORKERS. i pity those colleagues ive left. they just stayed coz they need the job. there is not a day, that they dont get shouted at, mocked, and ridiculed by customers and the company is just so demanding. im just lucky to have landed a better job. as a sprint rep, you lose your dignity and self respect...
sprint took all the possible means of providing the best customer service to the point of setting up metrics that are beyond reachable for the customer service reps.
Sprint offers service with people who are screwed up with bad credit so thats why they have such retarded dumbass customers, most of them complain like this dude here like a baby. you signed a contract, and if you dont like it you should pay for it. you prolly have such bad customer service cuz you deserved it!! I LOVE SPRINT. they treat me well & everyone else i know. GO SPRINT.
To clarify, I say rethink the company you work for, because if they have this many dis-satisfied customers, then its your fault for not wanting to be with a company that's awesome or provide adequate service/products.
As for the rest of you that are mad at jsspears21271 for the way he talked to that CSR, he has every right to be angry, he was hung up on and lied to (mislead) TWICE. Sprint is #1 for worst customer service, google it and educate yourself. If you hate your job cuz of customers like him, rethink the company you work for. Also, quite possibly, you don't know what you're doing well enough to be a CSR, everyone thinks its easy, well guess what, it is when you provide shitty service like Sprint.
BY THE WAY SIR, you sign a CONTRACT stating that if you CANCEL before the end of your Service Agreement, you will pay the Pro-rated Early Termination Fee... that's just how it goes, and if you think THAT'S bad? live in Canada.
By the way sprint realizes how horrible they are and let me out of the so called service agreement (as if sprint knows what customer service is) as well as my wifes with no penalty just proving my case. And the comments from you idiots the work in customer service just shows the type of people customers have to deal with, so just keep reading from your scripts and maybe one day you can have some thought of your own.
there's a stipulation in the contract that says sprint can change or do anything against what the contract says at any time they feel like it. youre a moron. grow up.
Let me tell you something asshole. As someone who works at a call center, you better hope you never try something like that we me. All you did was put words in the girl's mouth. If you ever tried something like that with me and I found it on You Tube, I'd have your ass in court so fast, your cell phone would be the least of your problems!
Go blow yourself shithead I didnt put anything in her mouth but someone should, And for your information it is not illegal to record conversations on your own phone you are paying for the right dumbass.
@jsspears21271 I used to work with a company that was an outsourced customer service call center for Sprint. In the girl's defense, training in call centers is very poor.
Sharky, what exactly would you take jsspears21271 to court for? Oh that's right he did break the "being rude law" good luck suing for that. I work in customer service as well, and am now a supervisor being the field for 7 years. jsspears21271 although perhaps a difficult customer, he should not have been hung up on or lied to (or mislead) in the 1st place to get him this angry, its Sprint's own fault for having horrible customer service. Google the top 10 worst and see who's #1. Do your research
I agree. I`ve also wked the phones in CS & I NEVER hung up on anyone even customers that were shouting & cursing. Instead, I tried to find out why they were upset & I tried to help them & if I couldn`t I would try to find someone who could. By the end of my calls, my customers were always calmed down. They get upset when they feel like they`re not being heard or respected. If they realize someone is trying to help & listen, they calm down. Customers should be treated w/respect..
I'm a Sprint customer. I have no problems with their service. And LaceyAikens is right. Oh and btw to jsspears21271 if you don't like your contract, you need to pay the freakin $200 and shut the hell up. I'm sorry you don't like the customer service. I don't mind it. If you need assistance, email don't call. That's the name of the game. :)
And it is CSR like you who call customers "morons" who should not be in CS. You have to remember that it is these "morons" that are paying your salary every week/month so you should be grateful for them.
i have called sprint today and was calling about moving out of coverage area and when doing so it should let me out of contract with no penalties and now they want me to return the phone that i paid 169.99+tax with no refund and they will not charge me the $200 etf. how freaking smart is that?
osutexansdallas 2 months ago
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I understand why he was hung up on.
firebaby359 2 months ago
get a freakin life dude!
hugosilver24689 6 months ago
BUYERS BEWARE-ON SPRINT! After 45 days trying it (i left Sprint 5 yrs ago-giving them another chance), I want to share why Sprint doesn’t tell you everything: Data SHUTS OFF when on call, means no emails or Internet; HTC EVO is NOT business ready… can’t sync w Outlook; Unl. $69.99 plan is NOT unlimited; Voicemail in-network call forwarding doesn’t work; Sharing of Wi-Fi using EVO only allows 2, NOT 5, users.
narahi50 9 months ago
If the customer service sucks is bcs the way the customer acts when they call sucks u need to calm down first and think is not the fault of the agent who is trying to help u maybe is fault of the billing system of someone else so u need to stop being a stupid asshole and let them help you first, and dont call thinking bcs u have a contract u are the king. Maybe if u act in a diferent way and let them help u u would not be wasting ur time uploading very bad quality videos on youtube.
ahkane 9 months ago
@ahkane Sounds like you work for Sprint. You can't spell and make no sense whatsoever. Very nice of you to refer to customers as stupid. Sprint customers aren't stupid but they did do one stupid thing. Can you guess what that is? You guessed it, they signed up with Sprint and now have to count on ignorant people like you for help if they need it (and they will) I think I used to work with you, always wondered why you refused to bathe.
MsCustomerCare 5 months ago
tha is a funny phone call, Sprint sucks....
georgelewis 1 year ago
Oh yea, and we appreciate ur business
KHDALLAS 1 year ago
Lol I don't read a script!! Sprint Is a great company!! We raised over 30 thousand dollars for families to eat thanksgiving at my call center. I've made 55,000 this year working in account services based on my skills of resolving issues and that money was from surveys of SATISFIED customers!! 200 cancalation fee anywhere is nothing to me! Maybe if u were as skilled and educated as us in account services then u could get a better job and afford a fee of 200
KHDALLAS 1 year ago
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Sir, go kill yourself, when I speak with people like you I hope your house explodes from a gas leak, choke on a dick and die.
Nirinium 1 year ago
Wow, you're a horrible human being. There's no reason to treat someone poorly because of their profession.
armageddonmachine 1 year ago
one word... dick-fuck. why be an ass? if you are unhappy with the service, end the shit. as soon as you start to talk to someone, tell them you want to speak to their supervisor. no questions asked, they will send you to the supervisor. BABOOM!!! tell them your peace, with no need to be a fuckass, and you will get what you want. talk straight to the guy in charge and you'll find that the people behind the phone are not the ones to bitch at. use your brain. not your ass.
thirdguitarist 1 year ago
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Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
rociokcc 1 year ago
This has been flagged as spam show
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
rociokcc 1 year ago
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
rociokcc 1 year ago
Sir, with all respect let me tell you that we´re human beens too, we also have bad days; I dont know what kind of theat the rep provide to you and is for sure that there´s no excuse for bad treatment, YOU CUSTOMER pay us our salary, but also you customers need to put feet on earth and realize that we can´t do miracles and please you on everything. Probably you only need a prepaid cellphone, that´s my advice to you...
rociokcc 1 year ago
also says........read your contract before you try to be the smart guy that pisses and moans about what is and isn't covered...unfortunately for you, no cell phone company is going to include reading lessons in your monthly service charge.
TheTruthDoctor1 1 year ago
says......please don't have children sir, the last thing we need are Jackass Jr's buying things and crying like little bitches, then posting it for the whole world to see. Please wear a condom for the love of Christ!!!!!
TheTruthDoctor1 1 year ago
Most of these stupid customers who wants to argue with this kind of customer service just want to get rebates or those who cant afford to pay their bill. POOR AMERICANS.
abyssmal26 1 year ago
i 100% agree with this guy, sprint customer service is just disgusting! i have a htc hero,ok, sprint sent an update to the phone, and totally made the phone crap. 2 replacements and they just wanna keep sendin me more phones with that crap update. And i just love how everyone there seems to have this phone and has no problems wit it. i just got one replacement yesterday, 2 hours on the phone, wont activate, needs to be replaced again. they wont let even let me out and its not even activated!
davidk8490 1 year ago
Sprint sux! People who have Sprint and are starting to disliket their service, switch to Verizon Wireless!
Jedijettson 1 year ago
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They have the CEO peddling the "new and improved" Sprint. I don't know how well that campaign is working-but former Sprintians feel it's too little too late
☻/
/▌
/ \
Kanye West is a gayfish TAXDAY10! Sprint feels like the "AOL" of cellular service; remember when AOL lost over 20 Million unhappy customers?
Msbookie 2 years ago
Sprint told me they "cant guarantee service in my area but that wasn't a valid reason for me wanting to cancel." 7 calls later, cussing out everyone, I was cancelled with no termination fee!
mkinn1 2 years ago
cust's are fucking stupid they call for no danm reason why didnt you just go into a sprint store.
ssmcruz 2 years ago
I used to work for Sprint, I never hung up on a customer. I didn't have an escalation for my first year and a half on the "floor". I lost my job for that. I literally watched others hang up on customers to limit "handle time". They got away with it and kept their jobs. Sprint doesn't care if the customers are hung up on, only whether or not the customer gets surveyed. Sprint needs to provide positive data to shareholders. Any questions?
MsCustomerCare 2 years ago
@MsCustomerCare I work for ACS, a company that Sprint outsources cust care to.....and I'm quitting for the same reasons. It's design ensures that cust care reps that have morals are the first to go, and the ones that don't stay, which means custs end up getting pissed....
RBG02005 1 year ago
@RBG02005 All the best to you. Any company would be lucky to have you. Never loose your morals, not even to keep a job. I'm not sure how they even stay in business. I suspect it's because so few have the money to go after them. At least we can take solice in the fact that there's a reason their stock is the lowest among the telecomms. I think it's just a matter of time and maybe one day the truth will come out in a court of law.
MsCustomerCare 1 year ago
YIKES! I was a rep for several years and I'd NEVER talk to a customer like that! I will say on her behalf that she is trained to discuss your reasoning for canceling before transferring you to account services--but she was being argumentative and that's NOT ok.
lemmingtron 2 years ago
BTW, what WAS the original issue you were having? What were they lying about?
lemmingtron 2 years ago
moron
pacredible 2 years ago
guy is just trying to find every excuse possible to avoid paying the $200 fee. a fee is a fee. deal with it. you should have thought about it before you signed the contract
08lightning 2 years ago
the lady on the phone is 100% correct. the dude is a moron. how can someone be this retarded?
evilsandwich2 2 years ago
@evilsandwich2 did you even listen to the call?
RBG02005 1 year ago
MOST CUSTOMERS ARE RUDE AND THE COMPANY DOESNT CARE BOUT THEIR WORKERS. i pity those colleagues ive left. they just stayed coz they need the job. there is not a day, that they dont get shouted at, mocked, and ridiculed by customers and the company is just so demanding. im just lucky to have landed a better job. as a sprint rep, you lose your dignity and self respect...
dmendi23 2 years ago
no it, s the company thats rude to the customers
redsoxsuckhaha 2 years ago 2
sprint took all the possible means of providing the best customer service to the point of setting up metrics that are beyond reachable for the customer service reps.
dmendi23 2 years ago 2
ived worked as a sprint rep for 3 years... most of these customers complaining are not responsible customers. i dumped the job coz it just sucks.
dmendi23 2 years ago
This guy is an idiot....Does not understand anything about the real life outside of high school.
Troydan 2 years ago
Sprint offers service with people who are screwed up with bad credit so thats why they have such retarded dumbass customers, most of them complain like this dude here like a baby. you signed a contract, and if you dont like it you should pay for it. you prolly have such bad customer service cuz you deserved it!! I LOVE SPRINT. they treat me well & everyone else i know. GO SPRINT.
Bluxbubble 2 years ago
To clarify, I say rethink the company you work for, because if they have this many dis-satisfied customers, then its your fault for not wanting to be with a company that's awesome or provide adequate service/products.
jesh4fun 2 years ago
As for the rest of you that are mad at jsspears21271 for the way he talked to that CSR, he has every right to be angry, he was hung up on and lied to (mislead) TWICE. Sprint is #1 for worst customer service, google it and educate yourself. If you hate your job cuz of customers like him, rethink the company you work for. Also, quite possibly, you don't know what you're doing well enough to be a CSR, everyone thinks its easy, well guess what, it is when you provide shitty service like Sprint.
jesh4fun 2 years ago
LOL ^ sPrInT cUsToMeR
clariceave 2 years ago
Go Sprint!
nicevidbro 2 years ago
BY THE WAY SIR, you sign a CONTRACT stating that if you CANCEL before the end of your Service Agreement, you will pay the Pro-rated Early Termination Fee... that's just how it goes, and if you think THAT'S bad? live in Canada.
freespirited87 2 years ago 2
By the way sprint realizes how horrible they are and let me out of the so called service agreement (as if sprint knows what customer service is) as well as my wifes with no penalty just proving my case. And the comments from you idiots the work in customer service just shows the type of people customers have to deal with, so just keep reading from your scripts and maybe one day you can have some thought of your own.
jsspears21271 2 years ago
It sounds like someone needs to shove a dick in YOUR mouth JACKASS!!!
sharky111775 2 years ago
there's a stipulation in the contract that says sprint can change or do anything against what the contract says at any time they feel like it. youre a moron. grow up.
DavidRectum 2 years ago
Let me tell you something asshole. As someone who works at a call center, you better hope you never try something like that we me. All you did was put words in the girl's mouth. If you ever tried something like that with me and I found it on You Tube, I'd have your ass in court so fast, your cell phone would be the least of your problems!
sharky111775 2 years ago 3
Go blow yourself shithead I didnt put anything in her mouth but someone should, And for your information it is not illegal to record conversations on your own phone you are paying for the right dumbass.
jsspears21271 2 years ago
@jsspears21271 I used to work with a company that was an outsourced customer service call center for Sprint. In the girl's defense, training in call centers is very poor.
wolvengodkesai 1 year ago
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Lol fuck you, you faggot
Nirinium 1 year ago
Sharky, what exactly would you take jsspears21271 to court for? Oh that's right he did break the "being rude law" good luck suing for that. I work in customer service as well, and am now a supervisor being the field for 7 years. jsspears21271 although perhaps a difficult customer, he should not have been hung up on or lied to (or mislead) in the 1st place to get him this angry, its Sprint's own fault for having horrible customer service. Google the top 10 worst and see who's #1. Do your research
jesh4fun 2 years ago
I agree. I`ve also wked the phones in CS & I NEVER hung up on anyone even customers that were shouting & cursing. Instead, I tried to find out why they were upset & I tried to help them & if I couldn`t I would try to find someone who could. By the end of my calls, my customers were always calmed down. They get upset when they feel like they`re not being heard or respected. If they realize someone is trying to help & listen, they calm down. Customers should be treated w/respect..
paisleyyama 2 years ago
Just like how I respected your mom last night
SNAP!
jesh4fun 2 years ago
@sharky111775 wow. Sounds like someone needs to get laid.......
pimpninja1985 1 year ago
OMFG i work for sprint customer service and with people liek u we put yall on speakers to hear how ridiculous yall sound :P
Monica1810 2 years ago 2
hahaha, she hung up the call, well done account services!!
gescalier 3 years ago 2
if you dont like the customer service or the service on sprint its in the contract cancel it, pay the fee and change providers.
aceofspades1369 3 years ago 5
it's true i am from sprint order support and the policies are so stupid, as well the account services dept, i hate them.
unbloq 3 years ago 2
I'm a Sprint customer. I have no problems with their service. And LaceyAikens is right. Oh and btw to jsspears21271 if you don't like your contract, you need to pay the freakin $200 and shut the hell up. I'm sorry you don't like the customer service. I don't mind it. If you need assistance, email don't call. That's the name of the game. :)
ivcdawg 3 years ago 3
she's right.. sprint customer's are so stupid and it's customers like you that make us hate our jobs.. imagine listening to morons like you everyday.
LaceyAikens 3 years ago 13
And it is CSR like you who call customers "morons" who should not be in CS. You have to remember that it is these "morons" that are paying your salary every week/month so you should be grateful for them.
paisleyyama 2 years ago
You know what ive had the same experience, im going to cancel my service now
BimmerDavid21 3 years ago
OH MY GOD! That is just... wow. I'm glad I don't have sprint. Did you get another carrier?
weatherexpert2 3 years ago