(´･__･`) My Bad Experience With Honeycolor.com (´･__･`)

[robothestrange]

I recently ordered $100 worth of lenses from Honeycolor. My experience was good for the most part. They arrived rather quickly, in about 5 days. I've never had to contact them personally so I don't know in regards to if/how they respond to customer concerns. My roomate also recently ordered $100 in lenses and got them in about 4 days.

[JenTheGothKid]

Huh, I had no problems when I ordered. D: Sad to hear that you did, though.

[XZombieDork]

ha. You shouldn't shake the lenses in the jars. You'll damage them /:

[Heiressx0]

I've ordered more than once and no problems at all O.O

[Xiabuse]

ordered from honeycolor numerous, numerous times. never ever had a trouble with them. took 2 weeks or less for all of them to get me. the cheapest shipping and lens, too. often has good sales and coupon codes. idk.

[AznBeauty]

I regret not buying from pinkyparadise just so I can save a few extra bucks. My lens took 1 MONTH to get to the US. And, it was DETAINED. The U.S FDA said this device "is subject to refusal into the US". I bought many pair of contacts that this never happened to me! I'm thinking what is in there? Cocaine? weed? I tried to settle this with HoneyColor and they NEVER once replied. I tried to file a dispute on paypal but failed. I am so aggravated I dont know what to do I just want my refund!!..

[XsinfulXvampireX]

I fully recommend Pinky Paradise. It's the only place I'll order my circle lenses. Their costumer service is amazing and ships quite fast. I have never had a problem with them and I recommend them fully :) thanks for the review though so I know not to go there :D

[Heiressx0]

@XsinfulXvampireX Try candylens also I ordered from there and got my lenses in 3 days. Paid a little more for shipping but the fact that it got here that fast when they said 5-8 days is quite amazing.

[yeeeee25]

i see you with long nails, how do you take your lenses out with them? mind sharing :D?

[GIRLfabulositeee]

SHITT i just placed an order from them today before watching this.

[cyberalienakuma]

AWWWWWWW!!! yo are so cute! sorry this is the only thing I could say, I was hypnotized by your eyes!

[FrUittiFrEnZy]

thanks so much for letting us know! i was just about to order from them lol :)

[PANDALOVECANDY]

@Melindaduq325 omg the same thing is happening to me! $124 and first I emailed them asking what the deal was cause it's been a while and my order still says processing, and they got back pretty fast saying that they emailed me saying that one of the ones I wanted was out of stock and I didn't reply. I replied again saying that I never got an email like that but I just want a refund already cause I need it for other things, and now they aren't responding to me. I hope Paypal can do something.. :(

[EllieGreenlee]

@PANDALOVECANDY OMG, they pulled the exact same thing with me! They claimed they emailed me saying one of my items was out of stock and that I didn't reply.  Total b.s. I eventually got a refund from Paypal when Honeycolor stopped responding to my emails.

[theredbag]

I paid for express which is 2-3 days shipping. It's been 11 days. The website says processing and they haven't replied any of my emails

[Pixiestikx]

Review more

[vickaey]

I experienced some effed upass lenses. Like twice. Shipping also took forever. One side of the lenses didn't even feel right. Ugh.

[xTeechan]

I've yet to have a bad experience with them and I've bought from them multiple times. I will admit that some pairs of lenses took longer than others to get here. But I bought a pair of lenses and some eyelashes Thursday and I got the shipping conformation last night.

[Heiressx0]

I've just got mine from this website, came in the mail around the same time they said it would. Overall I would say I had a good experience with them.

[xTeddyBearSarahx]

good job i looked up the reviews on this website i was just about to order from them! thankyouu!! xxx

[nae4721]

what site would you recomend ordering circle lenses from?

[Melindaduq325]

I ordered $135 on the 2nd of Nov free express shipping ( 4 days ) ...I have emailed honeycolor about my order ...havent seen my contatcs ...or heard from the company ...I placed the order and paid through paypal....I should have researched the company first ...I thought it was wierd that they didnt have a phone number ...can paypal help me get my money back ?

[PiinkStrawberii]

@Melindaduq325 ah.... i would contact paypal! they can help u :D

[cutesycelsius]

@Melindaduq325 I have the same issue, they never response me after I send them the proof.

[VivianJollivette]

You look like Taiga from ToraDora :)

[alexalcantaraiscool]

I had a terrible experience with honeycolor. i placed an order with EXPRESS shipping, and the NEXT day they answered me back saying they are out of stock, and to give them my second choice of contacts. i said i didn't have a second choice, and to just give me my money back. i have probably emailed them up to 75 times with no response. so obviously, they just stole my money. if there is a way to get the word around to never buy from them, please someone tell me how.

[kayoticxkaytie]

I agree I'm also having a bad experience with honeycolor. I placed my order two weeks ago. The 14.5mm Candy / King Size Brown lenses. They have only placed the invoice number on Oct. 20th. When I ordered them the 18th. And it's not Nov. 2nd and they ended up changing my order without even sending me an email about doing so. So now it says I ordered the Angel Brown lenses when I didn't. I'm never ordering from them again though. Crappy service all around.

[CeeCeeKat]

I myself have had a terrible experience with them. Never got my contacts, money back, nothing. I strongly recommend NO ONE buys from these guys. There are tons of other contact lens sites out there that actually care about their clients.

[xCannibalism]

I ordered my lenses at the about 4 weeks ago, and I got them three weeks ago. I find Honeycolor to be a good site so far :) I'm pleased with the outcome and customer service as well~ n___n

[sexysugah1]

dang no good!

[gusandlulu]

I ordered my very first purchase from kiwiberry1 and unfortunately the product was returned to them because it was damaged by the post office. But the customer service is really really great. They offered a refund or a replacement pair, along with an extra free pair (of my choice) for compensation. So now I get 2 pairs! I'm very happy, and the shipping is fast. They returned all my emails within 24 hours.

Very very pleased! :) Can't wait for my lenses! :)

[BlOoDyViOlEt91]

after all that I'm reading I regret having placed an order last week from that site! theory expressed by how many months should arrive lenses? I hope for good ..

[xXLexikittyXx]

Oh no. Just bought from them as well. Hopefully I have one of the few good experiences from them, but I probably won't buy from them again after hearing all of these testimonials. Soooo nervous! </3 D:

[MzExquisite]

After reviewing the knock off lens on their site (to save other customers from the same problem) and e-mailing them about my USED contact lens case in the WRONG color. They deleted my account and have yet to contact me.

I guess they really want to cover up their shady business.

[MizValeer]

@MzExquisite What 'knock off' lenses? o.O As far as I know, all their lenses are authentic/from reputable brands. (G&G/Dueba [aka. Barbie/Candy Magic], EOS, Neo Vision, Hana SPC [aka. Vassen], Hyper Size [aka. Vassen], Super Pinky [aka. Vassen], Beaucon [aka. Neo], and Geo.)

And yeah--- y'see plenty of stores 'covering up' bad reviews or taking it off their site, unfortunately. :/ I've seen it before.

[MzExquisite]

@MizValeer The color was way off from what was posted. It was some yellowish-brown color that was super unnatural looking (more like special effects lens?)

It was brought up in one of their reviews on the site that they left (I'm surprised) untouched.

I don't see what they would delete my account and try to erase that I've ever bought from them.

That's just poor ethics, considering buying those lens from a supplier costs like $1-2 a pair, I used to do it. They have no sense of customer service..

[MizValeer]

@MzExquisite I agree that it's poor ethics, common as it is. I guess I was just saying that I'm not surprised a store would delete your account. It's probably to keep you from making more "trouble" in the future...

As for the G&G and Candy Magic thing, it's actually pretty simple. :] I know that Candy Magic is a Japanese brand. However, they OEM most, if not all, of their lenses. Their King series, Gossip series, the Big series, the Natural series, etc.

--(CONT'D in next comment)--

[MizValeer]

As I was saying, you can find all of these series on G&G's website. In their catalog/product pages. :] Also on Dueba's website, since G&G and Dueba are essentially the same brand. ((Same exact product line/catalog.))

So yeah, Candy magic OEMs lenses (i.e. buys in bulk + relabels under their brand) from G&G/Dueba. Angel Color, another famed Japanese brand does this, too, but with Geo lenses. C:

[MizValeer]

@MzExquisite So yeah, you can see that Candy Magic is used interchangeably with Dueba and G&G lenses on several other very reputable lens stores. Pinky Paradise, for instance, has 'Barbie' Candy Magic as a brand. (Barbie is another name for Dueba lenses.)

They have all the Candy Magic lenses and advert pics, but have them w/ their original G&G/Dueba labels. C: And...confusingly enough, some Candy Magic lenses are made by EOS, too. @_@

The discolouration is still weird, though, for sure. @_@

[MizValeer]

@MzExquisite FINALLY, yeah, I'll vouch for their lenses authenticity. I believe in it 100%.

Their customer service? It's a different matter entirely. Haha. It's always been hit or miss. It's either out of the ballpark and fantastic, or it's so wack, folks won't return. To me, it seems it's mostly hit.

But when it's a miss? It's pretty bad. :/ I'm sorry to hear you had all this trouble with them. (Did you ever get the right lenses? Cuz wrong color stuff happens on occasion from any shop.)

[Kenryuu17]

I'm kinda scared to order from them now, but theyre the only site with the beaucons ):

[lindurbear]

Ehh...don't order from honeycolor. The shipping takes forever and the customer service is slower than slow.

[silentxfilmstar]

I had a good experience with Honey Color, so I decided to tell my friend about them. She bought two pairs from HC and 3 weeks later, she still didn't receive her order. She emailed them and they replied to her saying there was something wrong with her order or some BS and they'd give her a refund. They did, but my friend was still angry about their service. I felt bad for suggesting them to her and since I've seen other mixed reviews about HC, I don't really want to buy from them again... :\

[KungPowMeow]

I actually got my lenses a little earlier then I expected so whatevs. I like them.

[MzExquisite]

STAY AWAY from Honey Color.

Both of my lens are falsely advertised, the "Candy Magic" a Japanese brand were in fact "G&G" a lower quality Korean brand that did NOT look like the one modeled.

A lens case I bought was also in the wrong color, covered in fingerprints and scratches upon opening for the first time. It looked used and that's pretty disgusting and unsanitary.

My first, and last time in dealing with them. Definitely not happy about it.

[crazymnky99]

im sorry off topic but you look adorable your cheecks are soo puffy >-<

[BoomBamnBaby]

Wow, that's horrible!! ><

So glad this didn't happen to me, I've ordered from them twice and shipping was fairly good~ The only problem I had was after I ordered they told me they ran out of the prescription I ordered, but I just ordered a different one and they sent it right out! I'm so sorry this happened to you!

[ErisuKimi]

Omg, thank you so much for telling me this. Thanks for the tip.

[Jacqueline22tx]

how long does the processing take in order for u to get a conformation number for the tracking on ur item if i may ask cuz i placed an order on the 7th and still have not gotten a conformation email with the tracking number...

[adrianajanell]

@Jacqueline22tx I'm actually on the same boat your are. I placed my order on the 7th, and this haven't recieved my confirmation email. I have already sent them 2 emails and no response.

[mxxahrk01]

i'm actually so nervous that i just got scammed.

[mxxahrk01]

SHIT. I JUST SAW THIS VIDEO RIGHT AFTER I BOUGHT IT

[charcharyin]

Your hair is Hot~! cute and Hot~! I love your look.

[AmyHeartsKyle8D]

> _< You're so cute! Chubby cheeks :3

[TheMaebaybee]

Uh oh i jus brought some yesterday :/ i hope they dont rip me off!

[7e7e]

If I knew how to make a Video...I'd be up here with you girl! I placed my order APRIL 2ND & It's august 30th, with yet the statues on my order being 'PROCESSING'. I have sent MANY e-mail with NO ANSWER!! I tried talking to paypal, but there is NOTHING they can do. If anyone is thinking of buying from HC.com, think it over. Some are happy, some are not...Who knows who might be next. I'LL NEVER BUY FROM THAT SITE AGAIN! >E

[AHVEnt]

This happened to my sister. OMG. Horrible website.

[PartyPoisonVid]

I'm very scared now, I JUST ordered the Geo Bambi Sesame Gray lenses as well...I didn't come across this video just a day after I ordered my lenses. :(

I hope I have no problems, and if I don't, I'll still be skeptical about buying from them ever again. I'll be so disappointed if I do have problems though :(

[GIRLfabulositeee]

@PartyPoisonVid

oh god i just ordered the same thing. how did it turn out? please reply back

[PartyPoisonVid]

@GIRLfabulositeee It actually went fine. I got my lenses, same color, lenses weren't ripped or damaged. Everything was ok thankfully.

[EllieGreenlee]

I'm also having a bad experience with Honeycolor. I've been emailing them for the past 2 wks asking for my order status, which I placed about 6 weeks ago with express shipping, and NO ONE has responded. They have time to post comments on their Facebook page, yet they ignore their customers' emails for weeks. I will never purchase from them again. I have no idea if they even intend to send me my lenses. I'm especially angry because I placed a big order and paid a lot of money!

[PiinkStrawberii]

@EllieGreenlee ugh that makes me so mad to hear!!!!! i srsly wish they wouldn't be so shady!!! they kept trying to bribe me to take down this video and i was like nope! not going to sell out on my viewers! i hope that they start acting right soon

[GGLynnLucky]

@EllieGreenlee The SAME thing is currently happening to me. I ordered over $100 worth of product and it was EXPRESS shipping....it's almost 2 weeks later and I still havent received my package...then I keep getting emails saying that they're partially refunding my purchase, but with no reason (mind you, I have yet to see that refund reappear on my bank account) I'm way past irritated at this point -_-

[cellestiall]

@EllieGreenlee Same here. I have placed an order worth about $110, paid in full and never receive the items. When I tried to email them, they just plainly ignore it. Its been 4 months, needless to say, I never got my contacts nor any response.

[EllieGreenlee]

@cellestiall That's terrible. They are so shady. I filed a dispute claim with Paypal and received a refund. I hope you did that, too!

[chocomarmalade]

SAME HERE!

talk about CENSORSHIP...i didn't even post a BAD comment on their facebook wall. it was a week and i just wanted to know where my lenses were and why they didn't respond to my emails and they deleted my comment...

AND how you can post "feedback" on their website...FILTERED. mine didn't get posted, heck all the reviews that weren't honest that didn't praise their services got filtered out.

it's completely unfair to new customers.

THANKS FOR POSTING THIS TRUTHFUL VIDEO REVIEW!

[pookiebear626]

OMG. I ordered from honeycolor too. The lense they sent me had a tear in it- But i only seen it when I opened the vial! (i know for a fact it wasnt me who ripped it, the lenses had a defect) I posted on Honeycolor facebook what happened AND emailed them. this is the kicker- Both comments and my account were deleted within hours. I was so shocked. I really can't stand their business anymore.

[nishiino]

thats horrible :(

are there any other sites?

[Rosala]

sasa.com is great

[dnjswn89]

I have really mixed emotions about kiwiberry. I ordered my lenses at the beginning of June, and I still haven't gotten them in, but they were nice enough to give me a refund.

[JYYB]

ah..yea i agree who ever does the replying in there shop sucks butt big time..hahha i remeber they had a sale going on and i asked them how long it will go on till, and the person who ever told me ITS A SALE, AND WE DONT NEED TO TELL YOU WHEN ITS OVER. so freaken mean!!!

[Sushiibunniie]

Months ago, I was actually considering on ordering from honeycolor but I decided otherwise. I ordered from pinkyparadise becuase that's the only site i trust. Thanks for the review! :D

[faeriedustgrl]

i agree, customer service is really..bad.

and shipping took forrrreverrrr. like about six weeks T_T

[iwantmypineappleback]

ugh I totally know how you feel. Sometimes I hate doing business with "small" companies because they can be so shady. I definitely will not be ordering with honeycolor..

[helooxdelishus]

i just ordered lenses from them yesterday D :

[NaTGN]

Case by case is irrelevant. I agree that business is business- in which case excellent customer service should be provided to EVERY customer. Thanks for letting us know Phi.

[CuteMelodyx3]

wow thats REALLY bad :/ i ordered from them too but everything went fine (: but i prefer candylens they're so cute. :D

[ciloves]

i actually had a good experience with honeycolor. i guess it depends case by case. any site can have its faults..

[PiinkStrawberii]

@ciloves yup. just explaining what happen to me is all. 

[peachmamalita]

@PiinkStrawberii

I don't like Honeycolor after they sent me a wrong pair without sorry or refund! so I move to other site like Solution-lens

[911assassinate]

@PiinkStrawberii You look and sound like an anime character...

[leahbebexo]

whats your tumblr?!

[PiinkStrawberii]

@leahbebexo lolol piinkstrawberii

[rockthesocks14]

on pinky paradise i got faulty lenses. i got those pink ones ighsroigh i forgot the name and one of the lenses was just messed up. it was flat and it really irritated my eye. i didnt even bother to contact them because i figured there was nothing they could do since i already opened and tried them on.

[PiinkStrawberii]

@rockthesocks14 you should of boo! im sure they would of helped you!!!!

[rockthesocks14]

@PiinkStrawberii ah i figured they would have just said too bad because i had already opened them. i had really bad irritation from them too. the lense didnt have a shape. at first i thought it as inside out, but that just made it worse. i think its too late now anyway, but thank you~

[MizValeer]

@rockthesocks14 Mm for reference, defective lenses are actually sort of an expected (although sucky) byproduct of these lens companies manufacturing SO many lenses all the time. Every brand- even western ones- has the occasional defective lens. And unless it's a visible defect in the vial & solution (like a rip or tear or pigmentation misprint), then distributors and shops aren't responsible for them.

However, lots of stores are willing to replace defective lenses if you just contact them. :]

[PiinkStrawberii]

@MizValeer ah i saw u on tv LOL! ahh u guys if u need more tips and stuff visit her :0

[smellysmo]

Thank you for this tip D: THUMBS UP!

[monbitlover]

wow thanks for the review! i was going to purchase from them. I love you thanks so much :D

[Amanikitty]

Yeah... I always questioned the store, especially since some of their lenses are pretty expensive compared to other stores, I never considered buying from them. Now with this review I'm definitely never going to consider it. Thanks!

[57YL3]

have you lost weight? :O <3

[RayRayakaRachel]

@57YL3 it hink it's just the way her hair framed her face :) bt she looks pretty aye?

[HaruChinEenu]

Thanks For The Warning =D♥

[11fumi]

You're so cute *-* 

[chinat0wnx]

wow. that sucks phi! at least you did an honest review! i was thinking about ordering from them earlier this year. thanks girly.

[embabyl0ve]

i wish you filmed with a better quality camera :[

[morinomusume]

it's really disappointing.. but thankyou for sharing your own experiences it's really useful :)

[fahwoosh]

I think you should review your Princess Mimi lenses:)

[Here4thevidsonly]

Can you please do a outfit of the day ?

[almireefoshiezee]

why is the angle of your camera always at the top? your videos are awesome and all.. but i was just wondering o-o

[KawaiiMomochi]

I order mine and wait for 1 month i mail them that when they are going to ship my lens and no reply... so i wait for other month but nothing happening so i mail them again they just returned money to me and saying sorry for delay didn't really give me reason why was disaoppinting

[MmeZabou]

Hey cuttie i had trouble with for 3 time too now i decided to forget this web site. Their many better lenses shop than honey color.

[Yuwhennie]

what nationality are you?

[xMinasa]

i had problems with them too phi phi T_T... they shipped my order like a week late....

[StephTwitsandTubes]

thanks for the heads up!

[skyxlights]

Wow, I'm SO shocked at your horrible experience! Last time, I had ordered from them and the shipping got delayed because they ran out of shipping supplies, so then they upgraded to the fast shipping method for free for me o_o When I e-mailed them, they responded in 2 days max. I'm sorry to hear you had a bad experience ):

[Haley160]

thanks for the review! and can you maybe film a video not so close to the camera? just a suggestion because its really distracting O.O

love your vids! :]

[AgehaBarbieDoll]

I also had a bad experience with them! I ordered two pairs and they sent me the completly wrong ones! I also ordered some lashes but they just *forgot* to pack them in the package........

[sekirei9823]

are your nails natural?

[PiinkStrawberii]

@sekirei9823 nope acrylics

[anzfalcon]

Aww darn that long? That sucks... -_-

[swu1381]

wow... that's pretty messed up on their customer service... last time I ordered like... 8-9 pairs in one batch :T hopefully they reply to you soon after this vid

[Ljs48]

more contact reviews would be nice! ^.^

[82KA4]

Do you have any blue colored contacts you would recommend? ^_^

[PiinkStrawberii]

@82KA4 geo angel blue is pretty *3*

[82KA4]

@PiinkStrawberii Thank you! They look gorgeous. @_@ -purchase-

[xtinkiwinkix]

this might be a lil bit irrelevant to the vid but ur soo pretty and i wanna see a full view of ur hair! soo cute >_< also how tall are u?

[PiinkStrawberii]

@xtinkiwinkix LOL ok ill prob post it on tumblr though... im 5'4 and a half? O_o

[francescam18]

@PiinkStrawberii I have the same problem! it totally is disappointing .. I got like 4 mistaken colour contacts, it was frustrating

[Vuhnilla]

How long did it take you to get those lenses?

[PiinkStrawberii]

@Vuhnilla i think a month?

[NancyLovesChinchilla]

THANK YOU! AWWWWWWWW ur so cute and just aww

[HaileeHorrorPro]

i trust pinkyparadise lol heard lots of bad reviews for honey

[maybekarly]

Ah!!Thank you ,Phi.I was looking at there site a while ago :( Sorry about your bad experience.

[xpinkHOLIC]

"that's not even what i would wear -______-" hahaha so cute <3

[PiinkStrawberii]

@xpinkHOLIC LOL just saying >_____< at LEAST get one close to what i want... so herp derp looking D;

[xpinkHOLIC]

@PiinkStrawberii i've only ordered 3 times from honeycolor and it was when they had the bambi series sale as well and shipping took like a month T~~~T.