Does customer service suck?? Could be me doin something wrong??

[16Darius16]

but i was just being honest and it sounds logical

[16Darius16]

lol this links to trouble dating other races as a black guy, the female treatment. Think this is ridiculous but its probably true that they would rather not take a risk being nice because they probbaly think a black guy would grab any woman just by getting some common respect, they are probably paranoid, that or both they dont like black people and theyre racist. but thats just the way i see it since i get alot more racism from females but dont take it the wrong way its just a thought

[Gr8P]

I think this happens b/c people don't complain. I complain. I don't care if she's got 5 kids to feed at home. If they are important then act like you want your damn job. Feel me? Also people no longer leave their problems at the door. They bring them right into work. There's no maturity nor professionalism. What's the saying "it's not personal..it's business" When you at work..be at work!

[Gr8P]

it's not you dude...some people are just bitter and angry. I was a cashier in JCPenney's and I liked my job. When I was friendly or helpful to people, my colleagues told me "don't be helping these people and blah blah blah" It was my first job working in retail. I expected to be cursed out and have horrible customers. It never happened to me. I think b/c of my attitude.

[Dobbs198]

I think you're manager material. 

[YoungGrizzly82]

I worked @ an Office Depot in Chicago, & let me tell you, quality customer service was dead & buried...

[mrbrandon71]

You're Black.....and the white folks are just remindnig you of that fact. No worries....happens from time to time.......especially dealing with poor white people who see an influx of extremely primitive negroes all day long in dollar general and places like that. Don't speak to them an then it's even and okay. You know what I'm trying to say....etc.

[DiAcorea]

No..it's not a figment of your imagination. The art of customer service is in critical condition, on life support.

[blasianFMA]

What do you mean you're "testing" people? Sounds to me like you WANT some drama to go down. I'm pretty sure it's not EVERYone. Maybe you need to take a look at yourself.

[DasFremde]

It doesn't happen to me. The people are nice tome when I go into a store and I'm nice to them back. I dont know what to tell you I mean maybe it's your energy or your aura. Maybe they can sense something about you that rubs them the wrong way or something I dont know. Try asking them why are you being rude to me and you'll get your answer.

[waffiki]

it is not you, now people do not smile to us, i think life is getting tough.

the chick might have a very bad day. it happens almost every day to me, so now i do not spend my money, to get back at them,it is working excellent for my pocket.

but why are you smoking at this day and age.

[Merdenoms]

If the customer service bothers you in general maybe hit up mom and pop shops and stop feeding the corporate giants. I've experienced good and bad service if I frequent a place and the service is always bad you best believe the person in charge is going to hear about it.Working in retail is killer and sometimes people behind the counter have to don a attitude to even deal with the public. The american public is crazier than the people who happen to work at these places.

[MixedAnthony]

I agree, its a LOT worse with females. A lot of em are super rude,. And You're right, it is at a lot of the cheaper places. In more expensive places, they can be rude too, but it is at a lot of these cheaper places. It isn't just you at all!

[kuunami]

I've been on both sides and I have to say that I've had far worst experiences as the employee than I have as the customer. The worst experiences that I've had as a customer by far has been with black females probably. Indian females are probably worse overall but you don't notice because you run into a lot less of them. If there were more, they'd probably be number one. They treat you like you're not even standing in front of them. I think they're taught to show no respect for black men.

[HEIBAOSHEN]

I listened to this again, (I don't know why) but if you don't say anything they might think you are in a bad mood and don't want to be bothered. I avoid stores if I don't feel like dealing with the staff cause more than half the time I just wanna buy my stuff and leave.

[vobetoh]

It's not just you, but it's not a race thing either. People in retail are rude as I don't know what these days. My policy is if you give me rudeness, I don't give you my money. You should have gotten off that stool and exited the bar without giving the woman a cent and definitely without leaving a tip. Money Talks, bunz. Even in this game of "Who can be the rudest?"

[Simbul]

Now what is funny is that when I shop at another store of the same chain MOST of the cashiers are silent as stone even when I am polite. I think if they have been there too long and been through so many bad customers they develope a null feeling to keep themselves from having to react badly but this also catches up the good customers. Hell, I may come out the same way in the future but hope not.

[Simbul]

I started in retail 2 months ago and somewhat agree. I do say hello to each customer, but keep the talk really small so they don't hang out at the register. When I work the liquor side of the store, I HAVE to look at the customers because theft is so big. I usually say, "Hello", "Is this it for you", " And your change is....". They actually respond more positively back and I cringe they will try to strike up a conversation.

[ohveryyoung]

try doing an experiment of assuming people are going to be beautiful to you and see if it changes things... (i.e. I always notice that when I am negative, the world frowns on me and when I'm positive, I seem to attract more positivity. It's hard to do sometimes though....)............anyway, take care matt, you are great!

[ohveryyoung]

i don't know what all that is about. you seem like an awesome person so please don't take those things personally. i don't think it's you. they are just unhappy with their jobs. it happens to me about half the time, and yes, much more often at places like walmart, etc. i also want to say that what we believe tends to be a self fulfilling prophecy, so thinking this will happen all the time does make it more likely to happen because you attract it to yourself through your thoughts.

[joyariffic]

im the friendliest cashier i know, besides you. but yeah ive noticed that some cashiers are rude because they get mistreated by their bosses and underpaid

[silvermist1216]

Off topic, but I'm surprised that women are rude to you because you're really cute.

[silvermist1216]

A great deal of the customer service issues have to do with,believe it or not ,the management... It's all a domino effect. The management treats the employees like crap, and then the employees pass it on to the customers. I've worked in customer service and it's kind of hard to smile at a customer when the manger just finished barking at you. So no, it's not you. I also believe that technology is part of the reason that people lack good customer service skills...or maybe it's just them.

[fidduck]

You're way too sensitive, man.

[MedusasSnakePit]

LOL! I thought it was just me too. You should see how it is in NYC. And yes it's a race thing most of the time

[bmatt820]

@BlackDown100 I ve waited on some of the funniest lookin people in my day.. Some with moles in weird places, deformities,no teeth,funny voices.. etc... Regardless i still say hello to everyone, even tho i dont like a majority of them and dont wanna be bothered, i signed the application, and do my job, and quite well.. I expect the same. Even if the individual looks quite moody, is laughing, crying, shittin, barfin, yelling, watever, everyone is a customer and should be treated as such..

[MrHerrIQ]

Im white and I get this occasionally.

I say hi to people and they just stare at me.

People are rude. Not because of your race but because people are weird.

[visionimagify]

I think it's because you're biracial. I've notice a lot of people are mean at biracials, because I have a friend who's biracial and she endures people being mean at her all the time.

[Y85colette]

i was in retail for 5 years. How hard is it to just smile? I used to conversate with customers all the time. One of them made a really good job lead. Thats how I got my job at the bank.

[ACTINGDRAMA]

Why bring race into this. It feeds into the all Hispanic and black women are angry, blah blah blah..

[Lakia85fly]

off topic...your'e so cute

[400yearAfricanplan]

Human beings seem to have a deep hate for serving others.lol

[shafia87]

I use to be a cashier and I use to hate to say "Hi or Hello" to customers, that is wast of time! Get over it dude, no one wants to kiss a*s (at least I didn't)...

[ebonyrose316266]

walmart cashiers are always nice to me.

I don't think there's anything wrong w/ u but maybe ur a bit paranoid. Stop "testing" them;get ur change and items and get out. Stop looking for/expecting the worst; usually u'll find it. and they are not that important to be ruining someone's day or changing their outlook.

Re: cashier at the bar. You probably depressed her, coming in there asking about some sorry cowboys.lol

[samir3323]

customer service is so 80's

[mccantsr]

Dude you should care less if a cashier speaks to you. Just pay for your shit and go. Some women put up with assholes all day. Managers don't want to let them take there breaks and lunches on time. Sometimes they might need someone to speak to them and brighten up there day. You sound like you might be attracted to some of these cashiers and bartenders. If you're just start a lil small talk with them and see how it goes. Dude it's not you it's everybody that walks through that line.

[Remedymp]

It's American culture. There is a nice article on this by Harvard university or one of the ivy league schools. I'll see if I can find the article.

[hastious]

As a black ass nigga , customer service bitches have no choice but to be nice and pleasant to my black ass.

You know the last thing they need is to end up in a choke hold with their lips right next to my black ass balls.

Bitches better act right.

[Remedymp]

@hastious I lol'd so hard!

[kambridge967]

@hastious see u talkin that fake make believe shit, See me they treat me mean. they wont have a job the next day.

[hastious]

@kambridge967

Square ass cornballs like you radiate a soft ass weak vibe. Seems to me you don't get no respect nigga.

[kambridge967]

@hastious oh! I gets respect. Stop fakin da funk bro. Stop fakin da funk.

[hastious]

@kambridge967

You are one of those simp ass niggaz out here trying to save these bitches.

[flc2009]

Most people are just there to get paycheck, but you need to remember you are not the only person they deal with i believe in not taking things personally. When i go to a place im not there to get the know employee's im there to buy something after get my stuff those people are off my mind

[copperypeach]

Matt, I seriously doubt that it's YOU! I can't understand why these chicks would even want to be rude to you. You seem like a cool ass, chill dude. And you're cute as hell, so why be rude to you?! I thought girls liked good-looking guys. Maybe I was misinformed! But, I couldn't show you that kind of disrespect if you walked into a store that I was working in. If anything, I'd probably flirt! *Sorry*

Don't let them stress you though. I get the 'evil-eye' from some, if not most, females too! : (

[honeychick4ever]

@bmatt820 yeah the hispanic women that work in the miami airport and in the restaurants are rude and are bitchy!! thats why I go to the atlanta airport, people are more friendly there.Great video!

[metrolady72]

the overseas Indian customer service is bad you can never understand them.

[nauticabinx]

@metrolady72 lol you aint lying. Sometimes I just say ok but in my head Im thinking what the hell are they saying hell!!!

[Steadno]

customer service is dead and gone these days

[DionLaurent1]

It's not just you. Women in general make terrible workers. They feel like they are entitled to something and when they get a job, the do piss-poor work, or non at all. This issue isn't limited to race, it is women in general. They are spoiled.

[copperypeach]

@DionLaurent1 So not true. I'm a female and a Black one at that and I work my ass off. I never get any credit for working hard or working well. Nor do I get any recognition for it. I'm well spoken as well as friendly. I'm so not spoiled! I take customer service seriously. Sadly though, I've experienced horrible "customer service" myself from other females...of all races, but mostly from Black females. They rarely say hello & have even snapped at me for no reason at all. Just nasty attitudes. : (

[DionLaurent1]

@copperypeach You are the exception, not the rule. My own mother is a hard worker. But she doesn't have the feminist ideology. She is submissive to her man. How many English women are like that today? But that's a different subject entirely. You shouldn't expect credit or recognition just for doing your job. And besides that, I didn't say all women. When I was working for others, I was in the same boat. But I even in those days, I didn't expect anything for doing my job. Other than my checks.

[copperypeach]

@DionLaurent1 ...but I do agree with you that there are some women out there who just don't give a shit & only come to work for a paycheck! I've experienced working with those types before-unfortunately. It disgusts me that it's usually the ones who do piss-poor work & feel entitled who get all the credit & whatnot for their "work"! I say that b/c I worked w/ a mean, rude 'ghetto' chick once who was so slack, yet the 'boss' "loved" her b/c he felt sorry for her that she had "issues" in her life!

[DionLaurent1]

@copperypeach Exactly. Which is why employers should only hire people who are willing to work and be happy to work. A happy employee is a happy business. But when you have laws that make you hire a "fair' number of women of various races of people, the business suffers. However, employers should be evaluated and check on how they hire people to prevent racial and sexual discrimination.

[markeithmm89]

@bmatt820 Don't let the world change you.. Even though i'm saying this to you, i'm still trying keep my sanity in the same insanity you going through.

[kev492001]

Nah I don't think customer service is gone, just gotta go to the right place or places. I work at Meijer and have been a cashier (not now) and know that job isn't the easiest standing there for 8 hours (with breaks/lunchs), and it does get old, maybe it would be better for the employees if they was allowed to walk around upfront and if they wanted to go to another cash register they could just sign out of the one they are using and sign in to another. Also we have u-scans which is really nice

[trecey920]

It's not you customer svc sucks!..

[bmatt820]

@tHE1iAm38 The hispanic ones around here are the worst.. Black females second...

[tHE1iAm38]

@bmatt820;Oddly enough,I have not experienced to many hispanic females(and hispanic people in general)working in customer service.The hispanic females working in customer,that I have experienced, for the most part have been very pleasant to me.

[Blacksky17]

I've recived about average on the customer service line. But I understand from both sides. On the customer you want politeness (all this shit with a smile is so fake but don't have an attitude either.) or they mess up your order.In contrast with the cashier you have customers who been waiting in this line for five minutes and don't know what the fuck they want and there's 7 people behind them. And/or they want special orders that are not done there. Or when the cashier said loud and clear that

[Blacksky17]

@Blacksky17 loud and clear that they ran out of an item and the next person (or people) keep asking for the same thing. But for the most part with me its been decent I don't except the cashier to be happy all the time and the customer should AT LEAST recieve decent service.

[tHE1iAm38]

@Blacksky17;I feel ya!!!! I've worked as a cashier in the past and customers will push your buttons and fuck up your day.

[tHE1iAm38]

CONT'D(2)......I think race,sex,age and things of that nature determine(in some cases) what type of customer service an individual will receive.And also where you shop,like you said in your video will determine what type of customer service you will receive a.Those places that you named usually have average to terrible customer service.

[tHE1iAm38]

Its like half and have with me.Half the time I receive good to excellent customer service and than the other half of the time I receive poor to horrible customer service and its usually a black female who is giving me poor to horrible customer service.CONT'D

[midatlantic09]

Good vid.

Make more!

[HEIBAOSHEN]

I don't think it's personal, they probably just hate their job. Maybe they are used to seeing you and don't feel they have to impress you anymore. Some people want more human interaction than others depending on their mood or social and cultural habits. It's hard to tell what you're really like, but unless you change into some uber arrogant ass hole once you get off the camera, then I don't really think it has anything to do with you. You seem like a nice enough person to interact with with.

[markeithmm89]

Some girls makes you want to call all females bitches.. Theres a lot of females that think a black guy wants them and such. So they give out this attitude and fake smile that annoys this shit out of me.. They want you to snap, so people can think you're a loose cannon.. So i know exactly what you talking about