You're right! Their computers are full of bugs that cause overpayment! When I asked them what I have done they told me it was a mistake, it was the computers fault!
tax creduts re a con. They are absolutely terrible. The staff are highly unhelpful and since 2005 i have had 3 big problems all of which i have been in the right. close down this system and open something where the staff actually know what they are doing!
When r u HMRC staff going 2 face the fact that u only experience a tiny % of the 8 MILLION overpayments. Even at a rate of 20 cases a day for 2 years thats 10,000. Thats 0.00125%. Not exactly indepth analysis is it. Yet they claim themselves as some type of expert, ironically believing that because they work 4 the dumb ***** who caused the whole mess, they no better than those suffering the systematic maladministration. Ps. do u get loyalty pay 4 sticking the boot in when u aint even clocked on?
What rubbish PJ no advisor deals with 20 overpayments a day!?!
There are some old overpayments (mainly from 2003/04/05) kicking about but new ones - the only ones an advisor is likely to see are due wholly to late notifications, and it's much less than 20 a week, never mind 20 a day!!
oh great, another HMRC employer how can't read! 20 a day was an EXAMPLE!!!
as for "theres some (overpayments) kicking about", theres 9 MILLION!!!! with each year bringing on average 1.5 million NEW ones!
read before ranting, then go and have a real, unbias look at your workload and see if they are 'really' all late notications (or missing post cases as we like to call them)
As you are the so good with statistics, I put it you you that virtually everyone of these overpayments is a) People not doing their annual renewal, b) People phoning several weeks late to notify of important changes, and c) Small overpayments of less than £50 (often due to claimant reporting on time, but the payment already issued for next day or so)which are absorbed into the next years award.
Outwith these three scenarios, how many new overpayments occur?
Think I get the gist of what you were trying 2 say. Yes I know the figures but you obviously dont know what a statistic really is if you think vague, unproven, un-researched statements like virtually everyone is 1.
You have no idea, as has been proven, & are prepared to make sweeping generalisations with no proof or concept of the effect this has. I can see no benefit 2 any1 in continuing to respond to u, so I wont. (But will delete ur follow up bluster if it becomes 2 samey or offensive)
Absolute rubbish. Customers are always told they can dispute the o/p as it is the only course of action available to a customer. Nearly all o/p's I have dealt with (over a 2 year period) have been due to late notification of change or increase in income, especially after a current year estimate has been provided. That said there are cases where it was not the customers fault but these are in the minority. I am glad not to be part of NTC anymore, oh and best of luck to your crusade.
Shame you can't see the letters of apology I've received from several customer service managers regarding poor customer service, delays in dealing with my claim and "technical errors". Maybe you were one of the advisors I had to read the guidelines to before it was accepted that I was right and the "overpayment" was their error. Shame also that it takes a "crusade" to make people aware of the horrendous effects on our lives that these errors have.
I dont need to see your letters I have seen notes on accounts stating o/p's were remitted and apologies issued and I have seen notes with misadvice by previous advisers. However pretty much all o/p's I personally dealt with I had no sympathy as they were the customers fault and they were all offered COP26 and TC846 to dispute the o/p further. I am aware there are genuine cases where the o/p is not the custoemrs fault. But your vid is wrong in stating HMRC dont offer disputes, most advisers do.
You don't "have" to work to claim tax credits. CTC does not require the applicant to be employed so thats just lies and nonsense. The staff are poorly trained and to blame for the overpayments! I've no doubt you can tell some horror stories, probably true. But for every mistake by staff there are 15 people who fail to inform of parners moving in, work stopping, child care ending. The system was a mess in 03-05 but its fine now.
more HMRC staff 2 ready to accuse of lying. The ref 2 work is in relation 2 WTC not CTC, where most ops occur & we can't tell untrue horror stories cos HMRC would love 2 show us up 4 it. As 4 failings of claimants; if system made sense ie how changes affected claims they might not make mistakes. No other system expects us to know how its calculated & this 1's especially complex. Not helped by poor literature that implies income changes have same effect as ending / starting a relationship etc
I agree u make some valid point, and the Certificate of Debt i don't agree with, I'm just disagreeing with your assertion that HMRC staff's incompetence is mainly to blame. That's just not true, many people understand NTC PERFECTLY well and are only too happy t play the system hence the numerous compliance cases. For the genuine victims of mistakes, I would hope they'd have o/p written off by HMRC/Ombudsman or with help of MP.
There may be blaggers out there, but we are not them, and many millions more are tarred with that same brush. We 'hoped' for justice too, but when we all get treated like con artists and HMRC are provable crap with recording data right we just get called liars. it can take years (4 years and counting in my case) to even get an unbiased opinion on a case.
Believe me it does have meaning, i deal with shit like this everyday, the fact you say that we rarely tell people about "request to reconsider recover" is garbage, one of the first things we suggest is to "dispute" any overpayment, which, if we are to blame we will remit any overpayment,however, if you've been paid too much you must expect to pay it back!! common sense really
What you believe happens, and what actually happens are two different things. Why not go to our website (an easier address is TaxCC dot org), go into the forum and read all the horror stories in the New Members thread. Case, after case, after case. The truth of it all.
Then see if you're still indoctrinated by the HMRC view of it all...
You never know, you might even join us? We have never blamed HMRC employees for being given a huge mess to work with...
you obviously have no understanding of the situations involved and don't feel the need to find out. what a surprise we're up against people like this. these sums are paid out while we are told we can spend it, then 1 / 2 3 and 4 years later we are told "give it back, HMRC made a mistake." landing us £1000's in debt and causing untold stress. or prehaps you prefer to think TCC give up their lives to do this work for the fun of it!
HMRC never made a mistake, we only updated the information you provided us, therefore YOU made the mistake as you ommited to inform of any change in your circumstance. SURELY you MUST think about informing us when something changes. Fanny.
NEVER MADE A MISTAKE. EVEN BROWN ADMITS THATS CRAP! You don't even know what you are taking about. Some of the most monstrous cases we deal with don't even involve changes of circumstances. And the ones that do we have been able to prove (via the data protection act) that the claimant did inform HMRC time and time again. But for some reason you lot can't even update a computer file properly. If only you lot would put as much effort in to your jobs as you do to talking crap!
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
It isnt HMRC but Fujitsu Services currently have the contract for supplying IT services to HMRC that is at fault. In netherton(liverpool) where they process tax credit forms & CIS forms the managers there employ users to key this data into their system without even security checks & people who claim newtax credit have their details sent over email by IT staff without any security enabled, plus peoples details are recorded on CD-roms and left lying around in unlocked cupboards.
Also there was newtax claiments details internally copied by users but breaches like this are never highlighted to HMRC and covered up! HMRC should be made aware of the sloppy practices of Fujitsu services and if they renew the contract with them, it will cost them dearly both in money and security.
this is great advice - I've had a similar situation with overpayment of jobeseekers allowance and just wish there'd been something like this to help me out! Keep up the good work!
You're right! Their computers are full of bugs that cause overpayment! When I asked them what I have done they told me it was a mistake, it was the computers fault!
aminfahim123 1 year ago
tax creduts re a con. They are absolutely terrible. The staff are highly unhelpful and since 2005 i have had 3 big problems all of which i have been in the right. close down this system and open something where the staff actually know what they are doing!
kris3921 2 years ago
When r u HMRC staff going 2 face the fact that u only experience a tiny % of the 8 MILLION overpayments. Even at a rate of 20 cases a day for 2 years thats 10,000. Thats 0.00125%. Not exactly indepth analysis is it. Yet they claim themselves as some type of expert, ironically believing that because they work 4 the dumb ***** who caused the whole mess, they no better than those suffering the systematic maladministration. Ps. do u get loyalty pay 4 sticking the boot in when u aint even clocked on?
PJpurple 3 years ago
What rubbish PJ no advisor deals with 20 overpayments a day!?!
There are some old overpayments (mainly from 2003/04/05) kicking about but new ones - the only ones an advisor is likely to see are due wholly to late notifications, and it's much less than 20 a week, never mind 20 a day!!
fatsdom 2 years ago
oh great, another HMRC employer how can't read! 20 a day was an EXAMPLE!!!
as for "theres some (overpayments) kicking about", theres 9 MILLION!!!! with each year bringing on average 1.5 million NEW ones!
read before ranting, then go and have a real, unbias look at your workload and see if they are 'really' all late notications (or missing post cases as we like to call them)
PJpurple 2 years ago
As you are the so good with statistics, I put it you you that virtually everyone of these overpayments is a) People not doing their annual renewal, b) People phoning several weeks late to notify of important changes, and c) Small overpayments of less than £50 (often due to claimant reporting on time, but the payment already issued for next day or so)which are absorbed into the next years award.
Outwith these three scenarios, how many new overpayments occur?
fatsdom 2 years ago
Think I get the gist of what you were trying 2 say. Yes I know the figures but you obviously dont know what a statistic really is if you think vague, unproven, un-researched statements like virtually everyone is 1.
You have no idea, as has been proven, & are prepared to make sweeping generalisations with no proof or concept of the effect this has. I can see no benefit 2 any1 in continuing to respond to u, so I wont. (But will delete ur follow up bluster if it becomes 2 samey or offensive)
PJpurple 2 years ago
Absolute rubbish. Customers are always told they can dispute the o/p as it is the only course of action available to a customer. Nearly all o/p's I have dealt with (over a 2 year period) have been due to late notification of change or increase in income, especially after a current year estimate has been provided. That said there are cases where it was not the customers fault but these are in the minority. I am glad not to be part of NTC anymore, oh and best of luck to your crusade.
geordiedave11 3 years ago
Shame you can't see the letters of apology I've received from several customer service managers regarding poor customer service, delays in dealing with my claim and "technical errors". Maybe you were one of the advisors I had to read the guidelines to before it was accepted that I was right and the "overpayment" was their error. Shame also that it takes a "crusade" to make people aware of the horrendous effects on our lives that these errors have.
riggthepig 3 years ago
I dont need to see your letters I have seen notes on accounts stating o/p's were remitted and apologies issued and I have seen notes with misadvice by previous advisers. However pretty much all o/p's I personally dealt with I had no sympathy as they were the customers fault and they were all offered COP26 and TC846 to dispute the o/p further. I am aware there are genuine cases where the o/p is not the custoemrs fault. But your vid is wrong in stating HMRC dont offer disputes, most advisers do.
geordiedave11 3 years ago
You don't "have" to work to claim tax credits. CTC does not require the applicant to be employed so thats just lies and nonsense. The staff are poorly trained and to blame for the overpayments! I've no doubt you can tell some horror stories, probably true. But for every mistake by staff there are 15 people who fail to inform of parners moving in, work stopping, child care ending. The system was a mess in 03-05 but its fine now.
fatsdom 3 years ago
more HMRC staff 2 ready to accuse of lying. The ref 2 work is in relation 2 WTC not CTC, where most ops occur & we can't tell untrue horror stories cos HMRC would love 2 show us up 4 it. As 4 failings of claimants; if system made sense ie how changes affected claims they might not make mistakes. No other system expects us to know how its calculated & this 1's especially complex. Not helped by poor literature that implies income changes have same effect as ending / starting a relationship etc
PJpurple 3 years ago
I agree u make some valid point, and the Certificate of Debt i don't agree with, I'm just disagreeing with your assertion that HMRC staff's incompetence is mainly to blame. That's just not true, many people understand NTC PERFECTLY well and are only too happy t play the system hence the numerous compliance cases. For the genuine victims of mistakes, I would hope they'd have o/p written off by HMRC/Ombudsman or with help of MP.
fatsdom 3 years ago
There may be blaggers out there, but we are not them, and many millions more are tarred with that same brush. We 'hoped' for justice too, but when we all get treated like con artists and HMRC are provable crap with recording data right we just get called liars. it can take years (4 years and counting in my case) to even get an unbiased opinion on a case.
PJpurple 3 years ago
Believe me it does have meaning, i deal with shit like this everyday, the fact you say that we rarely tell people about "request to reconsider recover" is garbage, one of the first things we suggest is to "dispute" any overpayment, which, if we are to blame we will remit any overpayment,however, if you've been paid too much you must expect to pay it back!! common sense really
gmac8998 3 years ago
What you believe happens, and what actually happens are two different things. Why not go to our website (an easier address is TaxCC dot org), go into the forum and read all the horror stories in the New Members thread. Case, after case, after case. The truth of it all.
Then see if you're still indoctrinated by the HMRC view of it all...
You never know, you might even join us? We have never blamed HMRC employees for being given a huge mess to work with...
nowayavailable 3 years ago
you obviously have no understanding of the situations involved and don't feel the need to find out. what a surprise we're up against people like this. these sums are paid out while we are told we can spend it, then 1 / 2 3 and 4 years later we are told "give it back, HMRC made a mistake." landing us £1000's in debt and causing untold stress. or prehaps you prefer to think TCC give up their lives to do this work for the fun of it!
purplepj 3 years ago
HMRC never made a mistake, we only updated the information you provided us, therefore YOU made the mistake as you ommited to inform of any change in your circumstance. SURELY you MUST think about informing us when something changes. Fanny.
ClaYur 3 years ago
NEVER MADE A MISTAKE. EVEN BROWN ADMITS THATS CRAP! You don't even know what you are taking about. Some of the most monstrous cases we deal with don't even involve changes of circumstances. And the ones that do we have been able to prove (via the data protection act) that the claimant did inform HMRC time and time again. But for some reason you lot can't even update a computer file properly. If only you lot would put as much effort in to your jobs as you do to talking crap!
purplepj 3 years ago
what a load of shit.
gmac8998 3 years ago
Your single brain cell is obviously looking for a friend ..... somehow, I think your search will be a long and difficult one.
If you want to post comments about things which obviously have no meaning for you - do it somewhere else.
And I'm sorry this is in English; I don't speak moron ...
nowayavailable 3 years ago
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
purplepj 3 years ago
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
purplepj 3 years ago
having personally helped with over 500 cases and talked to 1000's more people re overpayment, the first thing 90% of them tell me is that when they rung HMRC (usually in tears and fright) they were not told they could dispute. most of them get told that they can 'go the to CAB' or 'you have no right of Appeal' (what is not explained at that stage is that they do not need / want to Appeal, they want to Dispute. while you may tell callers this, it does not mean the 1000s of other workes do so.
purplepj 3 years ago
It isnt HMRC but Fujitsu Services currently have the contract for supplying IT services to HMRC that is at fault. In netherton(liverpool) where they process tax credit forms & CIS forms the managers there employ users to key this data into their system without even security checks & people who claim newtax credit have their details sent over email by IT staff without any security enabled, plus peoples details are recorded on CD-roms and left lying around in unlocked cupboards.
mandyblisss 4 years ago
Thanks for your comments, mandyblisss.
If you would like to talk some more, please send me a message by clicking on my name to the right of the video.
I'd love to find out more!
nowayavailable 4 years ago
Also there was newtax claiments details internally copied by users but breaches like this are never highlighted to HMRC and covered up! HMRC should be made aware of the sloppy practices of Fujitsu services and if they renew the contract with them, it will cost them dearly both in money and security.
Be aware Mr Gordan Brown!
mandyblisss 4 years ago
brill
sfairy5 4 years ago
Brilliant!!
I wish I had found this site sooner.
telecaster1958 4 years ago
well done and thanks. we need everyone to know about this sham
PJpurple 4 years ago
this is great advice - I've had a similar situation with overpayment of jobeseekers allowance and just wish there'd been something like this to help me out! Keep up the good work!
shammy72 4 years ago
About time we had some help on this. Great video!
paypalisrubbish 4 years ago