Plusnet Broadband - Broadband wi'out annual contract - Advertisement

[quizman1967]

loves you that bird

Great!

[andehh]

Wow, seriously Takineti, your a numptie! Plusnet are brilliant and I couldn't fault them for anything. The fact they are responding to you on YOUTUBE(!!) whilst you whine to them without actually trying to help yourself says it all really...

[takineti]

@andehh whining am I?!! you'd be whining too if your BB was constantly failing and their aggresive support team did nothing to help. I have an expensive Dell laptop which can't receive the correct signal, they say they can't sort this because the make is Dell, !!!! another thing, if these ppl spoke like that to me face to face, I'd be kicking their a**ses all the way down the road! I think you're the numpty my friend for putting up with these cowboys!

[PlusNetTV]

@takineti is the problem with your wireless signal or the router intermittently restarting? If so then I suspect an incompatibility between the wireless chipset in the router we supply and the chipset used by your laptop. You can try disabling Wireless N on the laptop by navigating to Control Panel, Network & Internet, Network Connections, Intel Centrino, Properties ( not Wireless Properties ), Configure, Advanced, select property "802.11 N-mode", select value "Disabled", OK ^BP

[takineti]

@PlusNetTV Good of you to offer me this info. Unfortunately I'm not great with the tech lingo, that's another of the faults with your support team, they ASSUME that u know all the terminologies, not fair!, it's simply not my strength, EG., I could tell them my problems in German, would that be fair on them? No! They're just SO patronising when they're not being aggressive. I notice u don't deny that they're so inadequate that they can't cope with something simply coz it's Dell.!!

[PlusNetTV]

@takineti This should be *exactly* what you need to click on (presuming you have a Windows machine of course).

Start > Control Panel > Network & Internet > Network Connections > Right click Intel Centrino and left click Properties ( not Wireless Properties ) > Click Configure > Click Advanced > Select property "802.11 N-mode" > Select value "Disabled" > Click OK ^BP

[takineti]

@PlusNetTV In addition, when I told a guy I sought advice from on the phone, he said that the 'unable to deal with Dell products' as absolutely ridiculous! Anyone half decent in the technical game should never have to use this as an excuse, that is what he told me, I swear!. It seems to display the level of amateurism in your technical support team.

[PlusNetTV]

@takineti the Dell Wireless chipset issue is something that the support team should be familiar with and I'll happily follow that up if you provide me some means of identifying your account? I certainly *don't* think that our support staff are inadequate though. It's primarily their job to make sure your *router* is able to connect to the Internet (which I'm sure it is), anything your side of the router is typically your responsibility, although we'll do our best to help ^BP

[takineti]

@PlusNetTV I appreciate your offer to help. I don't know how I'd safely identify myself here. I believe in credit where credit's due, I've gone through a period of about 4 days with no major problems, however I do NOT feel secure in the knowledge that if my connection suffers further problems that I will receive help I'm entitled to by your team. The weak 'Dell' excuse has dented my confidence in Plusnet. I can assure you, that excuse was used, quite a few times!!!

[PlusNetTV]

@takineti glad to hear that things seem to be better. You can safely identify yourself by logging into our WEbsite then clicking Help & Support > View your questions > select 'Closed Questions in the last 30 days' and then supply me with one of the 'Question ID's' that starts with a '4' ^BP

[takineti]

probably the worst BB provider in the world!!!!!!

[PlusNetTV]

@takineti anything in particular that makes you say that? are you a customer of ours, and if so is there anything I might be able to help you with? ^BP

[takineti]

@PlusNetTV I am unfortunately a customer, I'm paying a large amount of money to get out of a deal with BT to be with Plusnet, OUT OF THE FRYING PAN INTO THE FIRE! I will have to get used to this ridiculously slow BB for the next 12 mths as I can't afford to pay more large sums of money to get out of this contract too. I'm stuck with you COWBOYS for a year!!. For anyone looking in, stay clear of this lot!!!!!

[PlusNetTV]

@takineti @takineti I'm sorry to hear you're having problems but if you won't accept the offers of help I've extended to you in my replies to your other posts then there's little further I can do for you :(

[takineti]

@PlusNetTV I have already given a reply to your answer here. It seems that Youtube have decided not to show it. I've no idea why. Meanwhile I'm still stuck with the MASSIVE mistake of having switched to this hopeless B provider, It'll be interesting to see if this timid comment is allowed. If it isn't, perhaps there are some unknown alliagiances on this site.

[PlusNetTV]

@takineti I've replied to your original reply. The comments don't show immediately because they require moderation which YouTube should make clear when you submit your comment? The folk that monitor our YouTube channel aren't typically about on a weekend to approve comments.

The reason we moderate them is to prevent the use of offensive/colourful language on our channel! ^BP

[takineti]

@PlusNetTV Are your lot really unable to figure out how to work out any problems with a Dell computer?!!!

If so, I really should have been told of your technicians inadequacies before I signed up. I was told by someone I had to call about help with my BB that saying they couldn't deal with Dell computers was the worst excuse he'd ever heard! I don't see how I can accept offers of help from you via youtube, perhaps u could tell me. I'm having a horrid time with Plusnet.

[PlusNetTV]

@takineti our helpdesk don't offer a computer consultancy service, although we will try our best to help you resolve any problems with connectivity between your router and the Internet. See my reply to your other comment that /may/ help with the problems you're presumably having with the laptop ^BP

[YoungNextGeneration]

0.08 The dog's reaction lol ^_^

[quizman1967]

This is funny!

"Loves you, that bird"

And the expression on her face!

[BriWayne]

Love these Yorkshire Plusnet ads

[therealusherman]

Loves u that bird. Classic!

[closinda]

saw this guy last night at a comedy club....one to watch he was so funny

[TheAnnoyingGamerGuy]

This advert always makes me laugh

[hamsterondrugsno1]

what does the 'loves you that bird' joke mean?

[PlusNetTV]

@hamsterondrugsno1 I think it's just intended as a colloquialism, rather than a specific punchline

[theprankerpenguin]

@PlusNetTV no i thought it was meanin the bird but she thought he meant the women in the wedding picture as in its not her its someone else

[EssexGamer]

Anyone know the name of the Actress ? I am trying to work out where i have seen her before hmm..

[PlusNetTV]

@EssexGamer it's Emma Jeng, and she's been in quite a few productions.

[lazyeejay]

'Ahh he loves you that bird',lol.

[Lizz0811]

is it just me that thinks the guy in the 'Yorkshire Beefcake' thing on the computer screen looks like Ryan from Eastenders? It bugs me every time I see the advert.

[Schoie1981]

@Lizz0811 haha no its not Ryan from Eastenders... its me :))))

[theliamworrall]

There's something hypnotic about that guy's hands!

[dravidr007]

i hate this advert!!!! !want to punch the guy in the face!

[Danster10000]

Doesn't take a half hour conversation, but it is an half hour wait to get through, then a series of bribes trying to convince you to stay.

[PlusNetTV]

@Danster10000 half an hour?! When did you try calling? I've just checked Friday's call stats and the longest wait for the day was a smidgen over 8 minutes (not ideal I know, but no way near as excessive as half an hour).

[RoomOnFire11]

@PlusNetTV BRAVO PlusNetTv! Your comments make me laugh. Always a great reply! Why are people using youtube to complain about their broadband service!? Lol.

The tv ad's are funny. The radio ad's are even better!!

[BlackOpsKiller115]

good honest brodband my arse

thums up if u agree

[BlackOpsKiller115]

plusnet you are rubbish

[PlusNetTV]

@BlackOpsKiller115 not the most constructive of posts if i'm honest ;)

i'm assuming you've had some problems with the service? if you have (and assuming you're still with us) then let me know if you think there's anything we can do to help..?

[blacky165]

I'm a Plus Net business customer and I'm delighted with your service! After wasting years of my life on hold with BT Business we had to switch. Great adverts too!!

[Sheimii]

Wow! Its like PlusNet are really speaking to me...just like their broadband service!! I think it is so funny this silly yorkshire guy. Hes propa funni like!!!

[tech4156]

plusnet are rubbish

[PlusNetTV]

@tech4156 are you a customer of ours and is there anything I can do to help?

[danguy2009]

Terrible service, Was with you a few years back and the service was off more than on.

Used to charge us more if we used more that your stupidly low download limit and when we wanted the MAC key to go to someone better it took near enough half hour of saying NO to the silly retention offers on the phone before we could get one.

Your support staff were offering us a "deal" if you could call it that to stay with them that was still more expensive than what we were going to get with the new ISP

[PlusNetTV]

@danguy2009 sorry to hear you had a bad experience back then :(

It certainly doesn't take a half an hour conversation to get a MAC now, I'm quite surprised it did back then to be honest!

We do charge for usage above your allowance on certain account types, although our packages have changed somewhat since you were with us.

[sweetypie000]

Be Aware, there is an automatic £25 fee for cessation (cancellation, saying you don't want them anymore after any time period.) They say this is a BT bill - regardless imo who's requesting it because it is plusnet who is charging me.

They never told me about ANY cessation when I signed someone up (a pensioner btw) and I grilled them saying "are there ANY hidden charges" I was totally assured there were none.

GOOD HONEST BROADBAND ? NO, not at all.

source: Me, I pay for two accounts

[PlusNetTV]

@sweetypie000 the cessation fee is only applicable if the broadband is fully 'switched off', it isn't applicable to customers who leave us for another broadband provider that uses the BT network. There's more info about it on our website. If you signed up online then it's referenced in the T's & C's you agreed to, if you signed up over the phone then it's referenced in the T's & C's that were emailed to you.

[sweetypie000]

@PlusNetTV nice get out m8, shame you sell broadband fraudulently to cancer victims and dont divulge the truth, tnx

enjoy your good honest broadband i'm off to virgin

[PlusNetTV]

@sweetypie000 I've seen your other posts, and whilst I'm sorry you felt you were misled, I'm struggling to understand where the unfortunate condition of your father comes into it.

Sorry we let you down, sorry to see you go, and good luck with your new provider.

[sweetypie000]

@PlusNetTV because i bought in good faith for a sick man and grilled the sales guy for 'any hidden extras' I was totally assured there were none at any point.

I just don't like being lied too, and i was. It is miselling. period ands i'm not an exception this has happened too either i bet

bye

[PlusNetTV]

@sweetypie000 i've already apologised for the fact that you don't feel the /potential/ for a cessation fee was made clear to you at the point of signup. If you can post here, or message us with the username of your father's account, then I'll be more than happy to investigate why the particular person you spoke to didn't make you fully aware of this. As mentioned above though, it is in the terms and conditions that are sent to you.

[sweetypie000]

@PlusNetTV whats the point ? you'll only refere to the "T&C" again and say I'm at fault.

I'm certainly not the only one stung with the added charge that were buried in the "T&C" even when asking the operative if there were any charges. anyhow, why do you think we have Ofcom ?

If anyone wishes to email me with their 'hidden charges' story please do

[PlusNetTV]

@sweetypie000 i was just hoping to make sure the person you spoke to is definitely aware of the cessation fee. There's always the possibility that they're not.

[sweetypie000]

@PlusNetTV if they are in your policy and T&C then they should be no ??. If they are not aware then it's all good for plusnet no doubt

[PlusNetTV]

@sweetypie000 yes, they should be aware.

[RufioMini]

"Rate" good or "reet" good.

[LiverpoolChrisDobson]

I don't get it :(

[idcgaming]

It ought to be "rate" good.

[brendanwhelan5]

Loves you, that bird.

[carynb]

My favourite part is the wedding picture! Hahah!!