You need to through the garbage out on the street. Start with your CEO and work your way down! How many times can we hear the same old excuses from Jetblue? This is ridiculous! This video insults our intelligence! This will keep happening again and again that I am sure of. Signed XJetblue customer!
Interesting to watch the facial and eye reactions this clown is transmitting. Very telling that he is lying and clueless. How can this fool be a COO at a major airline. Where is the CEO?
Sad that thie seems to happen every few months at Jetblue and no other airline. I used to fly Jetblue but they have failed me too many times. Glad I did. I hope that some new leadership can turn them around. I also agree that this was preventable.
Why don't you post the CA's video reply he was forced to make? You paraded him around like a POW so the employees of jetblue will live in fear if they say something negative about jetblue over the radio.
Why do these people always get a pass from the media? Just because Dave Barger can recite fuel hedging crack spreads on Fast Money on CNBC, doesn't mean he knows how to run an airline. Multiple fiascos each year, during each weather event, means this management team is incompetent. Someone on the board do the right thing for the entire company and its shareholders and dump this management team. It is time for change.
First I need to agree with the majority of comments in that JetBlue management needs to be replaced. I have flown JetBlue, I know JetBlue employees, and I am aware of all the issues with poor management at JetBlue. I see it as a customer! This video is an attempt to control public opinion that lacks any credibility. Why is the COO speaking and not the CEO? Where does the BUCK STOP? The CEO was made aware of constant operational deficiencies and has ignored them. JetBlue is on the downward slide!
Rob Maruster Chief Operating Officer and Executive Vice President ANNUAL COMPENSATION* Salary $391,667 Bonus $22,000 Total Annual Compensation $413,667 STOCK OPTIONS* Restricted Stock Awards $281,247 All Other Compensation $12,574 Exercisable Options 72,000 Total Number of Options 72,000 TOTAL COMPENSATION* Total Annual Cash Compensation $604,241 Total Short Term Compensation $413,667 Other Long Term Compensation $293,821 Total Calculated Compensation $885,488 Next......
Form a committee to check into the failures on a go forward basis...form a steering committee to guide the first committee...get some "great take aways" from your employees. Sounds like the same excuses year after year. There is always a chance it won't snow anymore.
"We expect better from our Crewmembers." Are you serious? If I am not mistaken, "crewmembers" follow the directions of leadership. Are you not the Chief Operating Officer of this airline? As a leader you make a decision and you stand by it, ACCOUNTABILITY. Placing the blame on your front line employees for a managerial blunder is definitely not the attitude fitting of a COO. My fellow colleagues I hope this opens your eyes. Who wants to be tossed under the bus next?
As a JetBlue employee I am embarrassed by the way our management team has handled this, blaming everyone BUT themselves, and failing to prevent this from happening AGAIN – even though employees have been warning Dave Barger and his team that the operation is broken.
Moral of JetBlue employees has never been lower and this brings it down further! What makes the fact that 23 flights diverted to Hartford and ONLY the JetBlue passengers were “trapped” worse, is that this was preventable.
Dave Barger and his team spent more time preventing employees from unionizing then running the operation. If they only spent a fraction of the time and money used in preventing unionization to prevent operational disasters, this would be the BEST run airline in the USA!
I hope that the JetBlue Board of Directors reads these comments and takes the same action they did in 2007 with David Neeleman. We cannot afford to have this management team drive this airline into the ground. The CEO, COO, CFO, VPs, all change and leave with their golden parachutes. It is us employees that remain to pick up the pieces.
Youtube is seeking new content.. I'd like to see Rob sit on a full plane for 8 hours via time lapse, and then have him apologize again, he looks too comfy in this video.
I have never flown JetBlue. I think this is a raw deal. How is it the Airlines fault that the Airport would not provide ground equipment? or allow access to their facilities. Could JetBlue done a better job? Short of getting buses to the Airport I doubt it you still have to have a way to get folks off the plane. The real blame here goes to the Airport. The airport faces no fines or penalties so they said let them sit.
Who is this guy? He looks and acts like a used-car salesman. He clearly cannot be trusted. JetBlue is a screwed up mess. They can't handle a little snow. If I owned their stock I'd demand they fire all the executives and start over with someone who knew what they were doing. Since they don't fly anywhere but the east coast you'd think they could handle it better.
Rob, you DROPPED the ball AGAIN!!! Read the passenger's Bill of Rights: they should have been taken off the plane in 3 hours. Seven hours in unacceptable.
Um, wasn't it Jet Blue that came up with the so-called 'Passenger Bill of Rights' a few years ago after this very same thing happened? Remember that? Yeah, I didn't think so...
JetBlue management is quick to blame everyone but themselves. Employees at JetBlue have been telling their management that this will happen over and over again because JetBlue puts other things as a priority instead of the operation. Managers have listened, taken notes, agreed with comments, promised changes, and then IGNORGED the warnings. These managers have no clue how to run an airline unless it is a clear sunny day. How many more events will it take before their is real change?
Yawn....we're sorry....give us another chance...blah blah blah.
You're in charge Rob. You need to go. You've left your Flight Crewmembers twisting in the wind yet again. You are getting exactly what you are paying for. Keep underpaying your people and they will continue to underperform.
How about a huge thank you to the pilots/F/A's on the flight?
Please resign. The fact that my career is depending on your leadership is perfectly terrifying.
Hmm... when I search for "Jet Blue apology", I get the same apology from the CEO, for the same type of event (stranding passengers because of snow), from 2007. The CEO promised it will never happen again...
We didn't learn from 2007, we didn't want to lift a finger, we didn't care, now we have to pay millions in federal fines. We're bad people. But it'll happen again soon, that's one thing we CAN promise |-(
I'm reading some of these comments so far and everybody is quick to pass judgement. What the media not telling you is that the airport had power outages very frequently and the reason for all those planes was because Boston airport turned away a lot of international and dosmetic diverting flights not because there system was down or they reach capacity but because Libyian fighters was more important. I'm not trying to push the blame one way or another because someone will take the fall for this
Rob- Were you the VP of Airports the last time this happened in 2007? Barger was the COO and it was the Founder who took the fall for your incompetence. It looks like you two haven't learned a thing, in fact it has gotten worse. Jetblue's customers and crew members deserve ALOT better. It is time to clean house and bring in more competent management!!!!!
Mr Maruster's body language speaks far louder than his words, and he is just going through the motions to give us the impression he and his ilk will correct this problem post haste. This man know full well that lessons learned from multiple events going back to February 2007 have been set aside, all for the sake to save a few more bucks and most likely increase his executive bonus. He should be tossed for his deliberate actions to ignore what is already well documented at Forest Hills.
And a third chance after the next storm and a fourth chance after the storm after that. And so on.. and so on... Your pilot's recodring to air trafiic control was played and he said his own company would not help. Bad, real bad.
Rob, you and the CEO should be fired! You lost OPERATIONAL CONTROL again!!! Every storm it is the SAME OLD STORY from JetBlue mis-management. If 23 other flights diverted to Hartford, why is it that ONLY YOUR flight was stuck for 8 hours? It is because you and your fellow managers failed! Just admit it... Then I hope your BOD fixes it by firing the top leaders. You need leaders not apologists!
This has been flagged as spam show
You need to through the garbage out on the street. Start with your CEO and work your way down! How many times can we hear the same old excuses from Jetblue? This is ridiculous! This video insults our intelligence! This will keep happening again and again that I am sure of. Signed XJetblue customer!
CitizenNumber 3 months ago
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CitizenNumber 3 months ago
Comment removed
XESTISS 3 months ago
Interesting to watch the facial and eye reactions this clown is transmitting. Very telling that he is lying and clueless. How can this fool be a COO at a major airline. Where is the CEO?
Sad that thie seems to happen every few months at Jetblue and no other airline. I used to fly Jetblue but they have failed me too many times. Glad I did. I hope that some new leadership can turn them around. I also agree that this was preventable.
JennyatJBcorpcomm 3 months ago
Why don't you post the CA's video reply he was forced to make? You paraded him around like a POW so the employees of jetblue will live in fear if they say something negative about jetblue over the radio.
Baghdad Rob Maruster, you're "FIRED"!!!!
MrRoadracerXXX 3 months ago
Why do these people always get a pass from the media? Just because Dave Barger can recite fuel hedging crack spreads on Fast Money on CNBC, doesn't mean he knows how to run an airline. Multiple fiascos each year, during each weather event, means this management team is incompetent. Someone on the board do the right thing for the entire company and its shareholders and dump this management team. It is time for change.
typojetblue 3 months ago 2
First I need to agree with the majority of comments in that JetBlue management needs to be replaced. I have flown JetBlue, I know JetBlue employees, and I am aware of all the issues with poor management at JetBlue. I see it as a customer! This video is an attempt to control public opinion that lacks any credibility. Why is the COO speaking and not the CEO? Where does the BUCK STOP? The CEO was made aware of constant operational deficiencies and has ignored them. JetBlue is on the downward slide!
qtnfit 3 months ago 2
CORPORATE SPEAK - BLAH BLAH BLAH....Zzzz
henrooo 3 months ago
StarChecker73 3 months ago
Accountability - Zero.
checknsix 3 months ago
Form a committee to check into the failures on a go forward basis...form a steering committee to guide the first committee...get some "great take aways" from your employees. Sounds like the same excuses year after year. There is always a chance it won't snow anymore.
reachpilot 3 months ago
"We expect better from our Crewmembers." Are you serious? If I am not mistaken, "crewmembers" follow the directions of leadership. Are you not the Chief Operating Officer of this airline? As a leader you make a decision and you stand by it, ACCOUNTABILITY. Placing the blame on your front line employees for a managerial blunder is definitely not the attitude fitting of a COO. My fellow colleagues I hope this opens your eyes. Who wants to be tossed under the bus next?
Broadway1971 3 months ago 2
As a JetBlue employee I am embarrassed by the way our management team has handled this, blaming everyone BUT themselves, and failing to prevent this from happening AGAIN – even though employees have been warning Dave Barger and his team that the operation is broken.
Moral of JetBlue employees has never been lower and this brings it down further! What makes the fact that 23 flights diverted to Hartford and ONLY the JetBlue passengers were “trapped” worse, is that this was preventable.
BargerLies 3 months ago 6
Dave Barger and his team spent more time preventing employees from unionizing then running the operation. If they only spent a fraction of the time and money used in preventing unionization to prevent operational disasters, this would be the BEST run airline in the USA!
BargerLies 3 months ago 8
I hope that the JetBlue Board of Directors reads these comments and takes the same action they did in 2007 with David Neeleman. We cannot afford to have this management team drive this airline into the ground. The CEO, COO, CFO, VPs, all change and leave with their golden parachutes. It is us employees that remain to pick up the pieces.
BargerLies 3 months ago 4
I don't know which was deeper, The snow on the ground or the Bullshit in this message.
cavemanf 3 months ago 3
Comment removed
empressoftheskies 3 months ago
Youtube is seeking new content.. I'd like to see Rob sit on a full plane for 8 hours via time lapse, and then have him apologize again, he looks too comfy in this video.
BrettRothenberg 3 months ago
9 hours on a plane? I call 'false' on safety #1 priority. Perhaps it's more "It's not my job".
jnwhite 3 months ago
I have never flown JetBlue. I think this is a raw deal. How is it the Airlines fault that the Airport would not provide ground equipment? or allow access to their facilities. Could JetBlue done a better job? Short of getting buses to the Airport I doubt it you still have to have a way to get folks off the plane. The real blame here goes to the Airport. The airport faces no fines or penalties so they said let them sit.
kd4pba 3 months ago 4
Who is this guy? He looks and acts like a used-car salesman. He clearly cannot be trusted. JetBlue is a screwed up mess. They can't handle a little snow. If I owned their stock I'd demand they fire all the executives and start over with someone who knew what they were doing. Since they don't fly anywhere but the east coast you'd think they could handle it better.
MissRose2013 3 months ago 2
Rob, you DROPPED the ball AGAIN!!! Read the passenger's Bill of Rights: they should have been taken off the plane in 3 hours. Seven hours in unacceptable.
bishop12311965 3 months ago
Um, wasn't it Jet Blue that came up with the so-called 'Passenger Bill of Rights' a few years ago after this very same thing happened? Remember that? Yeah, I didn't think so...
beernpizzalover 3 months ago
Kudos to the pilot for trying his best to get the people off the plane, even after not getting help from the company.
seanmichaels01 3 months ago
JetBlue management is quick to blame everyone but themselves. Employees at JetBlue have been telling their management that this will happen over and over again because JetBlue puts other things as a priority instead of the operation. Managers have listened, taken notes, agreed with comments, promised changes, and then IGNORGED the warnings. These managers have no clue how to run an airline unless it is a clear sunny day. How many more events will it take before their is real change?
BargerLies 3 months ago 2
Another airline that will be out of business eventually.
MrRoyHutchins 3 months ago
Yawn....we're sorry....give us another chance...blah blah blah.
You're in charge Rob. You need to go. You've left your Flight Crewmembers twisting in the wind yet again. You are getting exactly what you are paying for. Keep underpaying your people and they will continue to underperform.
How about a huge thank you to the pilots/F/A's on the flight?
Please resign. The fact that my career is depending on your leadership is perfectly terrifying.
StarChecker73 3 months ago 2
Rob, that WAS your second chance.
corrupter209 3 months ago 5
Hmm... when I search for "Jet Blue apology", I get the same apology from the CEO, for the same type of event (stranding passengers because of snow), from 2007. The CEO promised it will never happen again...
corrupter209 3 months ago
You should try a bit harder Do what Tony Hayward did and lay naked on a rug next to a fireplace.
rotomRASENGAN 3 months ago
We didn't learn from 2007, we didn't want to lift a finger, we didn't care, now we have to pay millions in federal fines. We're bad people. But it'll happen again soon, that's one thing we CAN promise |-(
acer3573 3 months ago 2
sorta ok apology?
rybrown8 3 months ago
This has been flagged as spam show
2nd chance? did he not mean 3rd chance?
"fool me once, shame on you. fool me twice, shame on me!" fool me a 3rd time and ... well....
deltagoldflyer 3 months ago
Fire Him Now. No Bonus No Excuses Dock His Pay!!
riitaalin 3 months ago 2
Lame
MrRobbhull 3 months ago
I'm reading some of these comments so far and everybody is quick to pass judgement. What the media not telling you is that the airport had power outages very frequently and the reason for all those planes was because Boston airport turned away a lot of international and dosmetic diverting flights not because there system was down or they reach capacity but because Libyian fighters was more important. I'm not trying to push the blame one way or another because someone will take the fall for this
xhudte 3 months ago
Rob- Were you the VP of Airports the last time this happened in 2007? Barger was the COO and it was the Founder who took the fall for your incompetence. It looks like you two haven't learned a thing, in fact it has gotten worse. Jetblue's customers and crew members deserve ALOT better. It is time to clean house and bring in more competent management!!!!!
MrBeinSon 3 months ago
You need to do better than this. This is not the first time this has happened. The excuses have worn thin.
jcanning3 3 months ago
Mr Maruster's body language speaks far louder than his words, and he is just going through the motions to give us the impression he and his ilk will correct this problem post haste. This man know full well that lessons learned from multiple events going back to February 2007 have been set aside, all for the sake to save a few more bucks and most likely increase his executive bonus. He should be tossed for his deliberate actions to ignore what is already well documented at Forest Hills.
csunalum83 3 months ago 3
And a third chance after the next storm and a fourth chance after the storm after that. And so on.. and so on... Your pilot's recodring to air trafiic control was played and he said his own company would not help. Bad, real bad.
Gumper2000 3 months ago 2
Rob, you and the CEO should be fired! You lost OPERATIONAL CONTROL again!!! Every storm it is the SAME OLD STORY from JetBlue mis-management. If 23 other flights diverted to Hartford, why is it that ONLY YOUR flight was stuck for 8 hours? It is because you and your fellow managers failed! Just admit it... Then I hope your BOD fixes it by firing the top leaders. You need leaders not apologists!
infernoa10 3 months ago 21
@infernoa10
Agree 100%
BargerLies 3 months ago
What a incompetent COO. Frat boy loser
MrJetsteve 3 months ago
There were kids, no food, no bathrooms. No excuses, but thanks for saying something and I certainly hope you do better on my upcoming flight.
10p2r 3 months ago
@10p2r You Lie!!!!!!!!!!!!!!!!!!!!!!!!!
bubba9218 3 months ago
awwww, where's the violin and the candles? how emotional I almost cry lol
yaelbj 3 months ago
BS, you guys had me on a plane 6hrs in BOS oct 4th..
mbmaxboost 3 months ago
This has been flagged as spam show
@mbmaxboost where is my refund to that? ivangonzalezjr@gmail.com i'll send you the details
mbmaxboost 3 months ago
@mbmaxboost Let me bring out the violin......
airplanegod 3 months ago
@airplanegod use my penis
mbmaxboost 3 months ago
Comment removed
airplanegod 3 months ago
@mbmaxboost Real mature buddy.
airplanegod 3 months ago
@airplanegod dont be a smartass
mbmaxboost 3 months ago