BEWARE!! Dorothy did my eyebrows in December 2011. Promised I can return for correction, price included. My eyebrows are GRAY and the SHAPE has to be corrected as well. However; they cancelled my appointment because she retired. Her husband George sent me a very rude letter letting me know that if I ever contact him again he will not respond. Very bad job and it is PERMANENT!!! Totally unprofessional job and totally unprofessional customer service!