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I did't know BT did customer service.
Tringsh 1 week ago
Last time I saw Mike Galvin discussing customer service delivery, he was stabbing a BT customer in the face with his chubby little index finger, and shouting so loudly some kind soul decided to drag him away...
Poor Mike, he completely lost his rag when the subject of Phorm spying on BT customer communications was mentioned.
Perhaps that's what he means by 'touching your customers'?
Poking them in the eye?
felixthecatuk 1 year ago