CSU: ITIL v3 Multi-level Service Level Agreements

[mygalaxy65]

Hi,

what is the difference between 'Service based SLA' (previous video) & 'Service Specific SLA' discussed in this vide?

thanks in advance

[IsleBeeBach]

@mygalaxy65 No difference - just different terminology for the same thing :D It seems to happen quite a lot in ITIL v3 LOL Thanks for asking.

[eastershurricane]

agreed!

[eastershurricane]

Like someone should ask this guy to like stop saying like all the time!

[IsleBeeBach]

@eastershurricane I can't help it.... ITIL is very LIKEable :-)

[megoom1]

it's very goog work, i hope i can get a cd contains the whole videos.

[IsleBeeBach]

I'm checking with the powers above me whether or not we can start sending CDs around - you should get an answer within a couple of days. Thanks for asking, IsleBeeBach

[sugeknight100]

U have done a great job, and its intresting with all d humor u added.

[IsleBeeBach]

No problem mate - I'm just trying to spice up some of the ITIL books, as they are soooooooo exciting :-)