2009 Infiniti G37 Airbag Defect - Bad Customer Service

[acromero0827]

I'm quite surprised that this video is still up and that you haven't been sued for irresponsible slander. You should've considered a few points before posting this.

As a few people have already commented, you must have been going pretty fast to cause the airbags to deploy.

Infiniti was correct in telling you to file a claim with your insurance.... Had you done that it would've been fixed... The insurance company would've looked into whether or not there was a defect with the system.

[gator966]

ur an idiot!

too many ppl explained why so I'm not going to bother my self!

[sammiieboi91]

Thats why you get a toyota, lol they have awesome customer service, and i never have problems with them. toyota has awesome reliability.

[mainerunner100]

File complaint with NHTSA. Then maybe Infiniti will take action...

[thewarzoneking]

U cant hit pot holes in new car it has a program tell it set it off

[myz06rocks]

oh ya... they ignored you because you're a retard.

[myz06rocks]

let me get this straight... you hit a pothole so hard you damaged the rim and you want to know why the air bags went off. You're an idiot. The sensors work on shock you butt munch. and yes... BOTH air bags will go off.

[cooly1245]

good to know,shit crazy=

[supersnake151]

damn you must have hit that pothole pretty hard

[MrInfiniti22]

you look like a reckless driver i dont blame infiniti at all &bmw seriously?get the fuck out!

[camman301]

airbags deploy when there is enough deceleration. a car cant know when there is a scratch. duh

[nitehawkpwned]

why did you even get the AWD G anyways? Pointless.. You should just the the IPL instead of a BMW.. or switch to a reputable dealer

[highlanderhybrid]

Glad you were ok. Most important thing. We have bad pothole's on our interstates and I can't imagine going 70+ and my airbags deploying!

[FTrain4750]

your an idiot, if your tire got fucked up to the point where it cannot be driven with anymore you should be thankful that shit went off!!

[BDot11231123]

If this pothole was large enough to damage your tire and rim you're lucky your curtain airbags didnt deploy as well. HOWEVER, what interests me is that BOTH airbags deployed. I thought Infiniti's "team of engineers" designed an occupant sensor? Sensors that detect if someone is in danger of being seriously harmed in the event of airbag deployment. Resulting in an airbag being switched 'off'. What if you had a niece or nephew in the pass. seat? Serious injury or decapitation. Dont buy Infiniti!

[eiggerris]

I'm curious, what was the outcome with Infiniti? Have you gotten any resolution at all?

[tiggytigg08]

Wow bro this is very disappointing I really was looking into a new G37 IPL, but damn if this is how they treat there customers I might say to hell with that and go with my original want of an M3

Sorry to hear about that though, best of luck to you!

[evanescence512]

hahahahahahhahah xDDDDDDDDDDDDDD)))))))))))))))­))

[hollowplayer]

get a truck dumb twig, of course airbags gonna deployed if you hit a hole big enough.

[rctheil]

Crazy shit man! But the biggest mistake you made is not contacting a lawyer to get on Infiniti's ass. I can tell you from experience that once a lawyer gets involved, it is far from "drawn out". And there are TONS of lawyers out there that are happy to work on contingency. Car companies are more willing to settle than pay bigger legal fees to fight. They just don't care about you until you get serious. It sucks.

[Camaro69z]

You must have hit a helluva pot hole since you damaged the wheel. I believe Infiniti/Nissan puts an air bag sensor on the radiator core support which could have triggered the air bags. HOWEVER, it should have NOT triggered the passenger side. Is there not a switch off on the passenger side when no one is in the car? Defiantly shady Infiniti engineering.

[cbach1997]

@Camaro69z No, there's no manual disable. Supposed to be all automatic.

[lexusa0101]

boy u gotta learn driving, ain't no infinti or bmw will help u if u don't know driving!! if u damaged the rim gotta be nice hit, i thing u need truck

[egghatcher49]

BMW might be a nice car but when that warranty runs out you'll be paying out the butt for parts.

[aleksankazakov]

@egghatcher49 there are plenty of, shops that do the work for Lexus, BMW, Mercedes, etc for regular prices, without overpaying to the dialer.

[JonnyPiffable]

How is it a warranty claim when you obviously hit a large enough pothole to bend a rim and deploy an airbag? That is due to your negligence not Nissans...

[buckhunter321]

Hey, look at the water beading, at least you got a nice wax job!

[normalais]

ps. BMW customer service sucks

[quizex]

Here is BMW h t t p://car-and-safety.c o m/bmw-air-bags-frontal.h t m

in this case you wouldn't be filming this you'll be simply dead with BMW :)

[quizex]

/watch?v=RYjEVr-hFSw yeah, buy BMW :) lol It must be more then just a wheel damage, there should be an undercarriage damage as well.

[GSXRMark99]

You really should have sought a lawyer in this case and had it declared a lemon if the manufacturer refused to repair. It is unsafe to operate in its present condition with both air bags deployed. It is clearly a manufacturer defect, not an insurance claim. Infiniti should have been sued, you still can sue for monetary damages out of pocket you sustained for fixing the vehicle, i.e. loaner car and insurance deductible and possible car payments for the months affected.

[DATcrazyArchitect]

MUST HAVE BEEN A REALLY BIG POT HOLE. NEXT TIME WATCH WHERE YOU ARE GOING IDIOT.

[MikeMac9017]

How big was this "pot hole" that damaged your wheel to the point it was not drivable?

[7671234]

Dude that sucks I had a new 05 Nissan Frontier SE Crew cab I had problems with my airbag sign going on all the time. I had the truck until Aug 07 every time I took it in they told me it was my fault because I put in an after market Radio The Dealer that I got the truck from had put it in for me. plus I had to replace the right wheel Barings because they didn’t have enough grease so that was making the right wheel jump like I was 4x4ing. Screw Nissan I traded it in for a 07 Mercedes c230sport

[panciucradu]

You would think you get some customer service from a brand like Infiniti... #fail

[warikplaya]

Thanks for the video!

[a4e71ca987]

Should have gone to Infiniti of Kirkland, Wa. I got a G35 and they are great they take care of there own. One time they even offered free of charge to drop my car off for me in my home town (a 45min drive from the dealership). I sorry this happened to you.

[bniersbach]

At least you hit a pothole!! Mine in my Ford Mustang went off for no reason whatsoever. Literally was driving down the road with my kids in the car at 10pm, doing probably 30 miles an hour and BOOM the passengers side impact bag goes off. I got the same exact response from Ford, they wouldnt do anything at all. I got slammed by deductables, ins increase, and a carfax report that states I was in a single car crash that deployed airbags?? Like I hit a telephone pole or something.

[MATTMANAZ1]

Should of gone to the news with this

[moneydipset]

Damn I really was looking to purchase a 37 coupe next year... I guess beema FTW

[DavidKneiber]

i dont think you understand how airbags work. scratches or body dents have nothing to do with it. its all about "SHOCK"... hitting a large pothole will deploy airbags.

[MrInfamous405]

@DavidKneiber I know this comment is old as fuck..but that is true and then again not true..

[PerformanceCars1FCH1]

@DavidKneiber true but then that had to be a hell of a large pot hole ? :/ For this reason I now avoid 3 crappy streets in my town.

[CaptAwesome911]

@DavidKneiber What about the pass airbag? Explain that?!!!!!

[AhdFOUR]

@CaptAwesome911

yes your are true what about the passenger airbag ???

David explain that Mr.Understand everything

[nelson4568]

besides the problem tyou had, was it a god handling car?

[luisulisesgarcia]

Did the air bags mess up your face?

[ramairf1]

Yes the car is fixed. I had to file insurance. The car is a lease and i cannot wait to get rid of it and be completely done with nissan/infiniti. Biggest mistake of my life was getting this car.

[jbling700]

@ramairf1 Had the same problem and went for Cadillac.... Better customer Service and a 100.000 mile warranty!!!

[MrCho604]

@ramairf1 I think you need to file a complaint to your car insurance company.. Considering it was on the road with potholes.. The company you least from didn't anything to you.

[pegasusmon25]

@ramairf1 Can the car still Drive and Malfunction properly? Because I think Infiniti sucks!

[Xboxlivemgear]

Don't most modern airbags sense rapid deceleration and deploy?

[MegaReaper999]

Dude, Be happy, your r one lucky sob who got a pair of nice sentative airbags, the more sensitive they are, the more secured you are protected from.

I had an accident before, All my front part was fucked up and a cost of $10,000 repair was charged to another party involved in the crash.

Buy anyhow, you be glad that there is not even one single damage on your paint, otherwise It would cost a lot to repaint,

be happy and feel luck man, just airbags. much better a day than i had...

cheers

[Rye425]

Maybe you should look where you're driving and not hit huge fuckin potholes that damage rims.

[SalvadoreanKOV]

Man that sucks !

Are u okay, because air bags can kill people.

[ramairf1]

I ended up filing insurance on my car. Paid the deductible and let my local Infiniti dealer fix it for me. The Nissan/Infiniti Corporation said the airbags didnt malfunction. I fought with Infiniti corporate for 40+ days before I got an answer from them without any loaner vehicle provided. It was a nightmare. After they claimed to not be a fault I could no longer bear making payments on a new car without driving it, without any loaner, so I finally caved in and filed insurance.

[xxnissansilviaxx]

@ramairf1 did ur insureance go out?

[carnivalcruise8455]

@ramairf1 So is you car fixed and did you keep it ?

[seauryakumar]

Was it just you? Have they fixed the whole thing on other vehicles? After watching this I'm thinking about BMW a bit.....

[rforracing]

Ask the fuckin provincial government for repairs. We pay such a high amount of taxes n they cant bother 2 fix potholes on the roads. Its a shame.

I live in Canada n the road conditions aren't any better, maybe worse because of the snow. I drive into potholes every 10 minutes on city roads and this is after I avoid a number of them.

[7477238]

@rforracing If you don't mind me asking do you live on ON? Here in Southern ON it's outrageous the amount of potholes we get during the winter months. Yes the weather is somewhat to blame but the poor quality materials and lazy overpaid workers sure as hell don't justify the insane amounts of money were taxed.

[EvenSteven2004]

Has this happened to anyone else? The G37 coupe is at the top of my list of new cars to buy this summer, but if the airbags deploy by hitting a pothole and Infiniti doesn't cover this obvious defect under warranty, I'll definitely NOT be buying a G37 coupe.

[younggunna774]

thats why u dont call u go down to the place and fucking flip out and u get yur new car

[Nissan2506]

Hiks........Well ACTUALLY airbags are sensitive about vibration.......when u have traffic jam,,,,and u angry,so u punch the horn pad,,,the airbag may deploy....

[MrYeton23]

Wow, Unbelievable. Clearly a problem with the air bag sensor not being able to correctly detect an impact. I was seriously considering laying down 40k for one of these cars but now you have given me reason for pause. It is hard to believe a high end retailer like infiniti would not be prompt to handle this issue. Thanks for posting your video. 10k in damages for just hitting a pothole albeit large enough to damage your tire is quite significant.

[ak15567]

@MrYeton23 lol what? this is your reason for you not to lay out "40k" which we all know you have lying around. It's like not buying a certain brand of tv because one person 20 states away found a defect because of their fault get real man and go fuck yourself with your shitty car.

[desimunda116]

its not just infiniti, other companies like ford and honda are also not willing to fix the cars after the airbag goes off by itself

[desimunda116]

sounds like Apple customer service

[r503av92h34]

Why are you filing a lawsuit? This is an extremely dangerous thing...

[m2nna5]

hope u didnt brake ur wrists or anything :/

[clifflewis3114]

HaHaHaHa!!!!!! You hit the POTHOLE to HARD... LOL!!! Watch where your going next time!!!! LOL

[baboloco]

Buddy you are so damn stupid how can you get into a pothole that big?? i dont wanna see you driving in the street, you need glassed dude.. why dont you show the damage tire... I bet its all fcked up.. you shuold be happy cuz that mean you have a pretty safe car..

[atami210]

Ya man, they made a recall for the G35s about the airbags, I think it went out to the G37s too.

[SChiefS6]

Strange, here in Europe, the customer service of Infiniti is great and BMW is awful. :/

[EliteSlayer542]

Why don't you just pay to have it fixed? Ive had an airbag go off in my Hyundai sonata a few years back when I taped a parked car. No damage. Airbags are just overly sensitive.

Now I have the Convertible version of this G37 in red and I love it! Ive tons of pot holes (I live in Quebec) and it's all O.K.

[350gtrs]

wow this is Rare this never happend before and to the G35suck guy fuck yourself bitch you know nothing about nissan nor infiniti they are not faulty nor the axles your just a dumb unhappy fuck the diferential is to exagerated and it spins alot n cause faster tire wear its fixable dumb fuck go drive a fucking ford n killyourself..

[ArThriTiC]

it mustve been a huge pothole.

if its that big you should learn to avoid it.

i ALWAYS avoid even the smallest pothole when i drive.

[pjezuma1]

damn....that really sucks. get a lexus. they have the best service in the industry.

[jaymum23]

I agree. You will sacrifice sportiness, but Lexus service on the whole is far better than Infiniti, BMW and all the rest.

[sweetjew]

@jaymum23 I asked my Lexus dealer in Tacoma WA (next to Seattle, called LEXUS of FIFE) on how to add tranny fluid tomy 06 GS430. They said that they will ask Service Department and will give a a call back. IT HAS BEEN 6 !!! MONTHS since I called- NO ONE EVER CALLED ME BACK. EVER!!! And that was after I spent $2,455 on parts from same dealership to fix damage on my Lexus baby... So not every daeler in the world is good. Some are just plain bad!

[jaymum23]

@sweetjew Wow that's the first bad service I've heard from a Lexus dealership, though I'm not surprised. There are bound to be a few bad eggs out there.

[XxMatrixX]

That really sucks man. Should've gone with BMW from the beginning. I say once they fix it (if they do) sell it and get yourself an e92 335i. good luck!

[DonkeyFuck]

thats pretty bad luck, given me second thoughts on infiniti now... I was lookin at the G35 too

[Enson1991]

I can not believe that I was thinking to get a G37S sedan, now I think may be an Audi S4

[seauryakumar]

@Enson1991 Want a sedan get the Audi

Want the coupe or convertible get Infiniti

[lukepaxt91]

well it really doesnt take much to trigger off an airbag, from what i know, i live in san antonio, its pothole city down here, i drive a honda accord, i was going about 30mph, i went over a pretty deep pothole, and my side airbag came out of the passanger seat, nobody was in the passanger seat too lol, and the impact was on my side.

[rchan0]

why do they have to "get back" to you? surely it's a no brainer or course they should fix your car

i hope you get everything sorted out

[lovelyhearts15]

That was wrong and I was thinking getting this car or a Dodge Challenger RT. Man that was so wrong and I agree I would more likely never buy a car from them either.

[royalrobert]

omg, i feel so bad! did the airbags scare you or hurt you when they went off?

[breakingsoftware]

So, what are you suppose to do, keep replacing air bags every time you hit a pot-hole? That's totally not a solution. I definitely won't be buying an Infinity or Nissan.  It is not your fault the air bags went off and an engineering / design issue. They should have paid.

[MrRichierich1990]

the chevy dealership here in pittsburgh sucks.

[ramairf1]

I ended up filing insurance on my car. Paid the deductible and let my local Infiniti dealer fix it for me. The Nissan/Infiniti Corporation said the airbags didnt malfunction. I fought with Infiniti corporate for 40+ days before I got an answer from them without any loaner vehicle provided. It was a nightmare. After they claimed to not be a fault I could no longer bear making payments on a new car without driving it, without any loaner, so I finally caved in and filed insurance.

[Echostarwb]

That sucks man. Which dealership were you dealing with?

[ramairf1]

passport infiniti in alexandria, va.

[G35lover03]

@ramairf1 my parents got the G37 and we go to infiniti of fort myers in florida and stuff kept breaking right after they were changing oil and they were gonna charge us 1700 dollars to fix their mess......but my dad just yeled at them and made them fix it and give us a loaner......they had to fix all the belts, the wipers, the rack and pinion, and the brake rotors bc they were bent or something....

[G35lover03]

@ramairf1 do they have a recall on the airbag defect?

[ramairf1]

My dealer charged $9600 in damage and labor costs. They only replaced a tire, rim, 2 airbags, dashboard, steering wheel cover, and a wiring harness (wiring harness got burned due to airbags deploying). Pursuing legal action will only drag this on further. I'd rather just never buy from Nissan/Infiniti again and hope people know the truth about how the company operates and treats their customers

[Echostarwb]

My dealership has been good to me. I broke things on my g37 that was my fault and they fixed and gave me loaners with no charge. I messed up my passenger seat and they replaced it for free. I cracked a piece near the dash and it was replaced for free. I even had their loaners for extra days while the car was already done and it was no big deal for them.I just told them I was too busy. They even picked up my car at my home because I didn't want to drive. Guess it's all mixed then for everyone.

[Enson1991]

@Echostarwb Which dealership is your's ?

[Echostarwb]

Herb Chambers Infiniti. I've dealt with the one in Boston and the newer dealership in Westboro. They have been kind to me.

You think about getting the s4? I have the g37 and it's a nice car. If you do your research you will hear horror stories on almost every make and model car out there. But it's still your choice on what vehicle you want. But deciding a car on someone else's bad experience..hmmm. Go drive it., see the dealership reviews to see if they are up to par. Then decide from there.

[jaymum23]

I've read good things about the Herb Chambers dealers, and most Infiniti dealers in New England for that matter. Most Infiniti dealers in the NY metro area are pretty horrid, and the BMW ones aren't any better.

[obscene678]

They should have fixed this for you. The cost of parts and labor for your car would be nothing for them since its all in the company. Nissan and Infiniti use to be the only Japanese cars I liked, but after viewing this I will never buy one. They have lost more money out of a sale to me then it would have cost to fix your car, and I am sure I am not the only one.

[fullerjames12901]

i would be mad too. however, the only thing that seems strange to me is the passenger side deploying. the airbags go off based on deceleration, not damage done to the car. so if you hit hard enough to damage a tire and rim, you're lucky thats all you damaged, and i'm not too surprised that the airbag was triggered. still seems strange that the passenger side went off. maybe you had something in the seat? anyway, sorry, and hope your insurance covers it

[chathamshawn]

I would be so mad u pay that kind of money for a car and they wont fix it that is bullshit

[ramairf1]

Its over. I lost. infiniti wont be fixing my car =(.  Last time i will ever buy a nissan or infiniti car.

[acurabmw]

@ramairf1

thats a shame, I would contact my local news stations to get the story out to everyone

[adetuyi420]

im sorry but the fact you would allow them not to fix your car is messed. what was the answer when you asked should the airbags deploy when going over a pot hole/? please people stop letting people win in these kinda cases. theres noway any judge would allow this to happen. i hope you at least got a lawyer and didnt just ask the company to pay.  and sorry when you said you lost how did you lose like court or what let me know please?

[jrazzel]

So, you hit the pothole so hard you damaged your rim and tire? Yet you want to blame Infinity. I think they're right, go through your insurance company.

[g35suck]

Nissan do make crappy cars.

The 03-07 G35 and 350z have alignment problems that can't be fixed with a simple alignment. (Tires wear out after 10k due to cupping and feathering).

The 05-7 Rev-Up motor on the G35 and 350z burns oil. Infiniti and Nissan are still denying it. Give em a call and their response is, "We never heard of such a thing". LOL

03-07 G35 window motor is prone to FAILURE.

Door lock mechanics dies out.

Creeking and popping everywhere.

This is suppose to be a LUXURY...

[divajai24]

I can't believe this happened to you. I have had no problems with any of my Infiniti's. I can not believe the treatment you are receiving from them! They have always taken care of me anytime I have had any issues... Infiniti, what the heck is wrong with you!

[KevykevHID]

"At the time of the incident "..... You sounded like an investigator there. Sorry about this man.

[laughsatposers]

By the way passenger airbags can go off passenger or not...

[victheslic16]

@laughsatposers

Hes vehicle is probably equipped with a sensor in the passenger seat set for a set amount of weight (I'm guessing about 50 lbs?) where it disables the pass. airbag if there isn't 50lbs in the seat. I believe this is to protect small children (a guess).

[laughsatposers]

That's what you get for buying a POS...

[crazy4honda]

You'll deal with the same garbage if you get a BMW 335. Hell, BMW can't even procure a decent fuel pump for that car after it's been in service since 2007. Brand new 2009 owners are still having HPFP (high pressure fuel pump) failures. So yeah, any car is going to have issues. It isn't just Infiniti.

[angelshooter07]

fuck it...sue them and get yourself an R35.

[th3ha1og0d]

thats what you get for buying an infiniti

[Johncarson9113]

Wow?! Sorry to hear this has happened to you. I have a 2009 G37 sedan and my Infiniti Dealer has been nothing but Amazing. I hate to see someone truly switching sides for a BMW. I have never heard of an incident such as this one, if it was common then something could have been done, but seeing the fact your problem is unique there is no purpose in recommending other potential buyer to BMW.

[g35suck]

Like I said, the G35, including Infiniti sucks.

[kwesisq]

Benz or BMW all the way... Infiniti is more like an overpriced Nissan

[stryker95th]

Are you kidding!!! I seen tons of Benz and a couple of bmw (mini-cooper) dead in the middle of the highway. Just the other morning this guy couldn't take his brand new benz suv out of the parking here in manhattan ny because the brakes were stuck. He end up towing the suv on a flatbed. You will always get more for your money buying an infinity over bmw or benz. The are tons of real bad stories with bmw or benz. google it!

[venckus]

Sorry to hear that you've been treated like that. I really love the G37 coupe and have been thinking about buying one, but I just hear too much negative stuff about Infiniti customer service.

[raul0434]

that sucks bro. I wish Infinit would take care of this problem, now it looks bad because you have a pissed off customer who is posting videos and putting this info on the G forum, which doesn't look good for the company or propestive buyers. Infinit, your assed out of several customers who want to buy a G37. I own a 08 G37S, so far so good. Wake up Infiniti!

[angeljintx]

Well take it to a stealership if you havent taken it yet. Well infiniti customer affairs was good to me when about a engine defect. 1) Contact your insurance if they force you to pay than something is wrong because it was a defect. 2) I would contact a good lawyer to get this fixed.

[ramairf1]

@angeljintx I took it to the dealership. they wont cover it under warranty. They actually wanted me to pay $120 to find out why the airbags deployed. They wouldnt even give me a loaner car. Consumer afffiars wont give me an answer till mid january. I just cannot beleive how poor consumer affairs has treated me.

[obscene678]

I bought a used BMW that is out of warranty. On a cold icy day I managed to curb my rear driverside rim. I took it to the dealership and they only charged me for parts and gave a loaner car for free.

[luanatic]

Must be a manufacturer defect and you got the lucky car! I agree on the BMW part, they gave me a new car after i had issues with the turbos on the old one...

[ramairf1]

wow man sorry to hear that your turbos had issues. At least BMW corporate treated with respect and gave you another car. Infiniti has a lot to learn from them.

[GegBrown]

Sorry to hear of this but thanks for the heads up on customer service. Was the dealer of any help or did you have to go directly to corporate? I am in the market and was considering a G37 - good customer service, especially when paying this kind of money, is important to me.  Please post an update if and when they decide to help you with this issue.

[ramairf1]

@GegBrown

The service department at my dealership has been just as bad as corporate. I asked for a loaner car while going through the ordeal and was denied. The guys at the service dept also tell me to file insurance and beleive strongly that corporate will not do anything. I cant believe I spent so much money on this car and consumer affairs treats thier customers this poorly.

[wabpride]

hmmm not buyin an infiniti... don't want airbags to explode in my face everytime i hit a pothole.