Google is a classic market focused organisation. You've got to keep up with your customers changing needs, if not they'll look elsewhere and that's when customers switch brands. That's the theory, now if I had the capital and cashflow of Google, that's exactly what I'd be doing!!
Customer focus is great and i think Roberto is spot on with what he says about meeting their customers needs. I just wish sometimes customers didn't know the saying the customer is always right as often they are not. :)
Customers are the most important part of any business. Does anyone think you can do a job, of any sort, without customers??? Am interested in your thoughts.
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The images make a massive difference
ybcTvFb01 3 years ago
[Comment from Facebook id: 571970910]
The images make a massive difference
ybcTvFb01 3 years ago
[Comment from Facebook id: 571970910]
They certainly do
ybcTvFb01 3 years ago
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What a great video - Google really do have it together.
ybcTvFb01 3 years ago
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Google Apps are first class, they are free and usable from anywhere, Microsoft will have to rethink it\'s strategy
ybcTvFb01 3 years ago
This is the reason they are so successful!!!
businessexpertsalli 3 years ago
I can't believe the word google is now in the dictionary!!! :)
BusinessExpertsNat 3 years ago
haha how couldn't it not be???!
BusinessExpertLouise 3 years ago
Its all about the customers!
kelcanderson1 3 years ago
Yes and as Kevin Roberts says "The Consumer is BOSS!"
jax6992 3 years ago
Google - a leader not a follower
happyjacque2 3 years ago
Its all about the consumer and that's what makes Google so successful
businesstvrebecca 3 years ago
Don't keep all your eggs in one basket!
businesstvkelsi 3 years ago
Google is a classic market focused organisation. You've got to keep up with your customers changing needs, if not they'll look elsewhere and that's when customers switch brands. That's the theory, now if I had the capital and cashflow of Google, that's exactly what I'd be doing!!
businessexpertjeremy 3 years ago
the thing that cracks me up is how basic their websites are, almost unformatted - yet very few companies copy that design style!
businessadvice 3 years ago
I know. It's crazy, as they have something like 20 of the top 100 ranked sites on the planet!
businesstvmark 3 years ago
Customer focus is great and i think Roberto is spot on with what he says about meeting their customers needs. I just wish sometimes customers didn't know the saying the customer is always right as often they are not. :)
businesstvAmanda 3 years ago
Lol
I think what that saying means is that they are always wrong, but it doesn't matter!
jittyslitter 3 years ago
Customers are the most important part of any business. Does anyone think you can do a job, of any sort, without customers??? Am interested in your thoughts.
BusinessExpertLouise 3 years ago
it is amazing how late the customer is often considered tho'
businessadvice 3 years ago
You would think that your customers would be how you base your business...is this a common mistake made by business people??
BusinessExpertLouise 3 years ago
Google are very focused on there customer which is why they are doing so well. Its all about your customers!
businessexpertsmatt 3 years ago
Very customer focused.
MJLambNZ 3 years ago
I love the fact that Google follows what its users want and I wish more businesses did the same.
businesstvAndie 3 years ago
you'd think it would be a founding philisophy for any business really. Still, it explains why many struggle or don't survive.
businessexpertsdan 3 years ago
I reckon! But somehow or the other a lot of businesses tend to ignore that aspect.
businesstvAndie 3 years ago