This should be a standard, not a competitive advantage. It is so sad when customers have to deal with employees who are angry with their boss, job, life. It also really irritates me when the CSRs mis-hear you (account #, etc) and then tell you that you're WRONG. It doesn't matter if the customer read you a fortune cookie, you don't condescend them.
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beautifulpak 6 days ago
@beautifulpak Thank you!
TonyAlessandra 5 days ago
excellent. i like this guy. i wish he was my professor. hes funny n explains really good
beautifulpak 6 days ago
This should be a standard, not a competitive advantage. It is so sad when customers have to deal with employees who are angry with their boss, job, life. It also really irritates me when the CSRs mis-hear you (account #, etc) and then tell you that you're WRONG. It doesn't matter if the customer read you a fortune cookie, you don't condescend them.
steelmesh 5 months ago
Les Brown and Dr Tony the best speakers in the world
lorns8 7 months ago
It's a really good lesson! I'm curious that what's the name of top 2 airline?
dorislxy 10 months ago
Great lesson
hasanyh 1 year ago
really funny! nice lesson! thanks Mr. Alessandra!
dragonsflame35 2 years ago
Thanks for your kind comment.
TonyAlessandra 2 years ago
amazing. I love your talking style..
EgyptianScream 2 years ago
Thanks!
TonyAlessandra 2 years ago
Thanks!
TonyAlessandra 2 years ago
Love watching Doc Alessandra's presentations. He is one of the best!
bcanada006 2 years ago
Thank you!
TonyAlessandra 2 years ago
Great message, we need this
tuneman1958 2 years ago
Thanks Tuneman!
TonyAlessandra 2 years ago