Goodbye Comcast!

[Dogswithguns]

Awesome dancing... xD

[Venomn1]

to all u comcast service reps,u suck

[Venomn1]

This video was fantasic...Nice Job!

[u235sentinel]

@Venomn1 Thanks. My kids have a blast with it too :-)

[u235sentinel]

@Venomn1 Thanks. My kids have a blast with it too :-)

[comcastsucksinfobase]

join my group

[whatbigarmsuhav]

fyi....Comcast is increasing the prices on all of its services on 4/24/2010. Plz do not call in to complain and ask for any deals or discounts b/c there arent any. Seriously. Besides most reps will probably mute there microphone while you complain and let you talk and ignore you and and just talk to the person sitting next to them. I know i do it all the time

[whatbigarmsuhav]

I'll be honest, I'm comcast customer service rep. Customers keep calling expecting me to fix there issue with comcast. And there's absolutely nothing we can do. Sometimes I just tell customers stuff to get them off the phone because we're only suppose to be on phone with customers 6 minutes as a average or we get in trouble. Also dont waste time calling corporate, b/c they're just going to forward your complaint to the local call center that you originally called into.

[onescope]

I did work for comcast years ago. I have to say they do have the worst staff. In the three cities I worked in. Horrible horrible. They all suck . Never met one comcast employee worth anything. FUCK COMCAST

[fellpuppet]

im sure you say that because your a worthless contractor or a mindless fool that thinks everyone owes you so you hate those at comcast. go cry some more.

[u235sentinel]

amusing but no. Oh and it's funny to see a Concast employee say those things about Verizon. Keep it coming :D

[kellyberry]

i got a call today from a comcast repair guy and he swears over the phone im like um ok so i called comcast and they filed complaint about the worker hopefully he learns to treat customers better

[whatbigarmsuhav]

@kellyberry I'm a comcast customer service rep . If the rep you talked to didnt give you a tix number to reference the compliant it basically means he didnt enter the complaint. We very rarely forward complaints b/c its like squeeling on a fellow employee. And employess hate the company more than the customers. if u ever have to do it again make sure you ask for a tix number that means it was entered

[Katacus]

Comcast just tried to screw me in a different way. Spent 1.5 on the phone, bought the ultra tier 22mb package. No need to update the modem they said. Well, I didnt notice any difference after a few weeks. Took the modem back to the local office and they said that the ultra tier package isnt available in my area. Comcast is ripping people off. Wake up FCC!!!

[boogie798]

go back... cuz i would..

[u235sentinel]

My family was burned by a second rate company. I've asked and the kids all said no way.

They don't want to help out a company that treats the customer like a number.

[nickschoppers69]

every company has limits on its service u were probably downloading porn and uploading more porn then staying on ur internet all day and jerking off that usually causes issues im sorry but its the sad truth that people jack up there own equipment and expect service providers to fix it sad sad world guy

[harleykman]

Even if that were true* a monopoly shouldn't just cut-off customers without a warning. The monpoly should be required by law to give the customer a chance to fix the mistake, and Comcast did not.

That's why the FCC slapped a fine on Comcast a few months ago.

*

* Comcast said he was downloading 250 gig a month, but the actual firewall data was only 70 gig. It appears that someone had hijacked his IP address, and he was unfairly blamed.

[ghabhg]

who is your ISP now?

[u235sentinel]

I've been with Xmission these last two years over DSL. We're also passionate advocates of Utopianet fiber to the home and are looking at moving to a Utopianet city if we're unable to replace the remaining City Council members and Mayor in the coming election.

Yeah, we're starting early :-)

Oh and Xmission has a 100 Gigs limit on bandwidth. I'm running vnstat on our linux firewall. We've been under 70 Gigs since I started monitoring our usage. Average of about 35-40 Gigs a month.

[claudius1964]

not sure how they gather intelligence about your online activity.... had to be something beyond running a server.

[u235sentinel]

Actually It's been documented pretty good at Defcon 16 and Blackhat 2008. Basically they look at mac addresses. And it's REALLY easy to clone an address. They see traffic and think it's you. Basically network 101 stuff. They can see lots of traffic from the node but that's about it.

If you are interested in learning what's on those DVD's. I'd be happy to get you my wife's business number. The DVD's are your home photos and videos. We've been in business for years before comcast came.

[claudius1964]

ehhh... that's ok... I don't care what's on your wifes dvd's. I can't speak for comcast because I'm just a dispatcher. the only tool I can think of that can clone a mac address would be a router. Sure we can pull of your levels on yer modem, we can reset your modem and provision it..... we like to think we have a lot of control, but we don't. It's called Service Visibility Portal and just gives us statistical information.

[u235sentinel]

That's one way. Check defcon 16. They spoke about using a type of video card which you can use to tap into the cable network and emulate another. It was a great talk.

I am suggesting I believe Concast doesn't have all the facts and I am aware of their monitoring limitations.

They see a mac address and a saturated node. They could always use tealeaf but then they should have been able to tell me what was going on when I asked had they used it.

They were sadly unable to answer any questions.

[amcabbott]

you state:I pulled down the 7.04 Ubuntu repo (needed for development). you just admitted you are running a business from this account. a residential account. get a business account dead beat

[u235sentinel]

Perhaps if you came here without an agenda you would have a clear understanding of the timeline.

Let me help you there.

We upgraded to a business account and the contract is on the blog. I scanned / posted it there.

BTW, my wife owns the company making DVD's for people in this region.

Thanks for bringing your concerns and the chance to clarify it for you.

[claudius1964]

hey... i'm a comcast dispatcher in florida.... i have an employee account and run a server through the service... you had to have done something more objectionable than running a server.... hmmmmm.... what's on those dvd's?

[u235sentinel]

You are in violation of their TOS then and I'd be careful if I were you.

Also, if ad hominum is the best you can do then continue please. You lower yourself and not other's.

I was accused of downloading too much not creating DVD's. Make your accusation or look the fool.

[u235sentinel]

One more note. I noticed a pattern with the opposition. Attack the accuser and demonize him.

Regular people (non Concast employees) look at what happened and question Concast's actions and lack of soft skills.

BTW, Had I been doing something wrong then why was I not accused of such things? Enlighten us if you please.

[amcabbott]

another dead beat customer wanting a free ride. You were using to much bad with because you were trying to run a server on there network you think they can't tell. you are naive.

[u235sentinel]

Nope. We did not run a server. I'm curious why you believe that.

And if I wanted to run a server don't forget there are creative ways to hide that online. Perhaps you should check out the vids from Defcon15. I highly recommend it :-)

BTW, how much is too much? Oh yeah, silence is your answer.

Thank you for playing :-)

[1upR1]

launch a torrent get kicked off

[u235sentinel]

Yeah. Sad huh. Goes to show you how bad Concast is. You have all these unwritten rules and somehow you are supposed to just know what they are.

What a company.

Oh and no, I'm not going back despite their multiple contacts.  They can bite me.

[bugga101]

hay hay hay. ;D V

[448585]

want to do it all night long with me? baby come see me xoxo. my MSN id is in my profile. f

[matt9923]

ahah awsume video

[jrn989]

Let's just say if you go over the bandwith limit you and everyone in your house has no life other than being on the Internet anyway. For me to exceed that limit and still have any sort of life would be impossible. It's in my view, impossible to reach unless you're torrenting 24/7.

[u235sentinel]

Agreed. So what is Concast's explanation? No answer other than we used the Internet too much.

We signed up with a account which was advertised "Unlimited usage for a flat monthly fee". I didn't bother to monitor our traffic then (I do now). I posted our usage on the blog. We hit 73Gigs one month cause I pulled down the 7.04 Ubuntu repo (needed for development).

So we're not using 300 Gigs a month as claimed. And no way to speak with management to resolve it. That's because they are Concastic!!

[COMCASTICDEVIL]

FIRST OFF, SPELL MY NAME CORRECTLY...CONCAST.....ONCE AGAIN, IF YOUR IN THE RICH NEIGHBORHOOD, YOU GET THE NICE BANDWIDTH, YOUR IN THE HOOD SO YOU GET THE GHETTOE SPECIAL. aNYWAYS, YOUR E-MACHINE BLOWS!!!!! HAHAHAHAHAHAHAHA

ALL HAIL COMCAST!!!

N.W.C.O

E O O R

W R M D L C E D A R S T

[Elvisman2001]

My wife is from Ukraine. We subscribe to an internet service that allows here to stream russian television via the internet. She EASILY uses 5 or 6 gigs a day with this. We then have three other computers in the house. I deal a LOT with hundreds of High Res pictures a day which i upload and receive daily. 2 or 3 gigs from me per day. Then, you have netflix offering movies via internet, XBOX 360 being playes... 250 gigs isn't much when u use the service completely.

[KARStarla]

lol great video!

Did yall see "Comcast caught paying people" yet?

That was good, what slimeballs, its in my favorites if you want to look

[u235sentinel]

Is that the best you have to offer?

Sad replacement for RL.

[SelimJamUniverse]

Comcast is nothing but a den of lying thieves. What kind of company pays it's CEO over a million dollars a year for 5 years after his death? It's no wonder that the value of Comcast errrr Commie-cast stock is half of what it was a year ago. They cancelled my internet... so i told them where they could stick their cable TV service too. FUCK COMCAST!!! PISS ON THOSE SCAT MUNCHERS!!! SELL YOUR COMCAST STOCK IF YOU HAVE ANY!!!! LET THEM EAT SHIT!!!!!!

[u235sentinel]

I know how you feel. My wife and I fired Comcast after they terminated our Internet. After a year we still don't know why and they refuse to clarify it even to the media (Fox 13, Clark Howard Show, The New York Times, Get Gephardt and so on).

BTW, they asked why we were terminating the cable service. My wife said "because we might watch TV too much". They said that would never happen. Her answer? "Yeah, we've heard that one before".

[ladymiria]

yep been there! which service did you switch to? we were thinking about att but want to know any others we might have overlooked. Any how------ Great Video! Those ppl really know how to dance~!

[u235sentinel]

I switched over to Qwest DSL and Xmission is my ISP (didn't go with the MSN Bundle). It's fast, I was up and running in 2 minutes after plugging in the DSL modem. It didn't take a Comcast tech to plug it in basically :-)

My family enjoyed putting the video together. Stay tuned for more. Based on our hand written notes from experiences we had with Comcast. We're hoping to keep getting the word out until the company comes clean with their real TOS/AUP policies.

[unrealalchemist]

Why didn't you go with Qwest as an ISP? They state their transfer limits as Xmission does (but they do it in as I call "Comcast terms", and using "typical sizes" of the stated types they list in the limit, it's in the region of 150-200GB/month), and as with Cox's limits, they go largely unenforced. I just want clarification here.

[u235sentinel]

Qwest doesn't provide the ISP services but they do bundle with MSN (Microsoft's ISP service). I'm not a big fan of Microsoft either (I primarily run Linux at home with rare exceptions).

Xmission and I have a positive history. I trust them and know they are very technical (I've had issues and was able to speak with someone at my level).

I'm inclined to stick with them as long as they are in business. Oh and I am hoping for Utopianet fiber. 50 Megs up/down sounds great :D

[unrealalchemist]

Well Qwest does offer their ISP service without MSN. But that's good that Xmission has people that can speak on your level, not very many ISPs do.

Good luck with Utopianet. Utah isn't in Verizon's FiOS deployment map (as far as just states go) so that'll be great to have if you can get that to you. (I'm up in SE Idaho if you're wondering, the exact area a little over 200 miles north of West Jordan.)

[u235sentinel]

I now understand Qwest will not be running fiber. What a disappointment. And yet legislation is being pushed by Qwest and other companies to prevent Utopia fiber to be run.

I've spoken with these politicians and asked them to show me a single company with such a plan for our future. Just one!!!

Nobody is planning on it even in the long term. So if we not passing bills to restrict internet why are Utah politicians doing just the opposite with Utopia?

Makes you wonder...

[unrealalchemist]

It's my understanding that Qwest doesn't have the resources to build out a pure FTTH network and I can understand that. But why would they want to prevent Utopianet from doing it? Oh well. I'll be happy up here as long as their techs get out to our remote terminal and connect the OC-3 line that's literally looped 3 feet in front of it inside a splitter case (since that will allow us to upgrade from 1.5Mb down to 7, I'm more than happy with 900K up but sometimes I just want more download).

[u235sentinel]

They have the resources along with other providers. I've been reading about the NII (national infrastructure Initiative) from 1994. Seems over 200 billion in OUR taxes was given to build a 45 meg up/down pipe over fiber to every American home by 2006.

So I ask where is it???

teletruth even put out a book about it. Very insightful.

anyway, other countries are "getting along" with their slow 50 meg up/down or 100 meg up/down.

And we're happy with 1.5?

Ugg

[unrealalchemist]

Here's what I find amusing here; most people that get their computers store-bought usually get 100/10 Ethernet adapters instead of Gigabit, so they literally can't handle connections faster than Japan's 100/100 service. Then you get into the Gigabit realm where most new computers have Gigabit adapters, and even then, even if you have 2 adapters, France has been testing 2.5Gbps connections in parts of Paris (I think it's Paris, don't remember clearly).

[u235sentinel]

I guess that would depend on who you buy. I've built every computer in my home and each motherboard with built in NIC came with 10/100/1000. Of course they are either intel or asus motherboards but that's me :-)

Even if the system has 10/100 NIC's, that's still a far cry better than the lousy internet we have today in America.

[unrealalchemist]

Yeah, I know, it was just to point out that some internet services are faster than a computer can handle, which is amusing to me.

[u235sentinel]

good point... still it would be a nice problem to have compared to Concast's (or any other providers) 6/8/10 Mpg down and only 256k up.

:-)

[unrealalchemist]

They are generous in areas where they have real competition, I think the best service they can provide is 16 down 2 up which isn't bad, but after the promo period you have to start paying far out the ass.

[KOkun]

the fact that so many places in america STILL haven't gotten fiber optics for internet shows how fucking behind we are in that area.

[u235sentinel]

Hong Kong has 1 Gig rolling out to the home. And we're content with 1.5 Meg DSL when China is becoming the world leader in Internet technology?

[KOkun]

oh god, you serious?! 1GBps connections?! as in 125MBps downloading? good god we're slackin so hard right now and it's so sad. any word on how much that's going to cost? since 20Mbps fios connection for the maryland area is $53 a month atm.

[ZeroPoint88]

na na naaa na, na na naaa na, hey, hey, hey, goood bye...

loved the vid, hate Comcast

[lightguardjp]

Awesome Frank!!

[kd7gkn]

Ya goodbye Comcast, I say the same. Stop blocking my p2p transfers! p2p is a legit and groundbreaking technology that everyone needs to use. ComFUCKINGtastic

[CLEVELTECH]

THIS IS FREAKIN' AWESOME!!!!!!!!!!!

I'm almost betting this will be viewed all the way to the top.