Wow its to bad your life is so boring that this is how you spend your time. hahaha wow! I feel sorry for you. It must suck being you. Its funny, you did not even post the whole chat. But the part you did sounds like you were the slow one. Yikes. This is really more funny for the agent I am sure. What a dumbass Customer hahahha! I bet this agent got a good laugh out of this guys chat hahaha!
Still being on suddenlink, they are kinda ok, they gave us more HD channels, and doubled up upload bandwidth in my area, their phone service is fine, its just they did not supply a battery with the modem they gave us for the internet and phone, so the power goes out, no phone, unlike with Verizon (home phone), but then again, Verizon kinda was unreliable because calls would be staticy, sometimes phone wouldnt work at all, and many other things... But Suddenlink in my area has improved...
Now that is a sensible reply but guys smarter than me tell me that the "dish" has to have a separate direct line to each of my five TVs. Are they right?
So let me get this straight your pissed off that Suddenlink is protecting you? They couldn't take your order online because they can not verify you social, or even gather a pin.... thats not safe for you... but hey if you want you can give me your social. I am sure any one of your posters would take you for ID rape in a heartbeat.''
If they can't verify who I am then that is a sad commentary on their technological competence. My bank, Amazon, E-Bay and hundreds of vendors have no difficulty with a totally "E" transaction.
Suddenlink bought out cox here and have made the shittiest services that go out alot, especially their phone. When Hurrican Ike hit us, Veizon was the first one to restore phone and suddenlink phone was only partially restored. Cox cable would have been better to have stayed here instead of suddenlink buying them out
The first thing they did at the office I work at (Kingwood, TX) was to shut down the customer service department so you couldn't talk to anyone local; you HAD to talk to someone over 100 miles away.
The actual distance isn't the point. The point is that you could not just walk up to the customer service department and complain or get any sort of satisfaction.
When the call flow is thousands of people I have to talk to here at the call center asking to speak with local and there's like ten of you in teh office would you like to be taking hundreds of calls WHILE trying to handle customers in the local office, i'm satisfied with teh results I get taking care of those customers trying to get ahold of you since I make sure I resolve any issues and get them set up, don't complain about the great company you work for try having no job instead.
I have a job, but it's not with Suddenlink! About 10 months after purchasing the company I worked for, Suddenlink got us all together and said "If you've been here 10 years or more, get out. We don't need you!" I hope this "great company" you're working for changes their business practices before YOUR 10th anniversary.
I have talked to many Sud CSR and they are all well trained. How they handle the workload is hard to imagine. That is the reason smart progressive cable companies had figured out how to use the web to reduce calls.
Thanks...I guess the lesson is that companies that claim to be "best in class" are more often than not good at glitz and glitter but very poor at delivering a quality product or service. We NEED competition...PLEASE! Thank you DirectTV.
i ditched suddenlink because they would cap my download speed. If i go over 1mb yes 1mb they will slow my connection down to 200kbs. suddenlink is a pice of shi*t service.
Limited Liability Company. This is a cross between a partnership and a corporation. The individual owners of an LLC are protected from personal liability. However, an LLC retains the partnership's benefit of having profits and losses pass to the owners without the entity itself being taxed. This business structure is ideal for small companies who are not yet ready for incorporation, but would like to avoid personal liability.
Please Google "at&t class action on cable speed" to discover that those of us who were sold a certain speed BUT WERE BLOCKED BY AT&T from getting that speed have successfully sued the company for fraud. We get peanuts BUT a big signal goes out to ISPs to deliver what the sell!!!
I used to have suddenlink and its digital cable sucks. I tried to call costumer service and it took 5.5 hours to get through. Now I have directtv it rocks.
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clinkscam 1 year ago
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Please help us all with the cause to bring these folks to justice. Please quickly visit my website to help document these issues.
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clinkscam 1 year ago
Wow its to bad your life is so boring that this is how you spend your time. hahaha wow! I feel sorry for you. It must suck being you. Its funny, you did not even post the whole chat. But the part you did sounds like you were the slow one. Yikes. This is really more funny for the agent I am sure. What a dumbass Customer hahahha! I bet this agent got a good laugh out of this guys chat hahaha!
ezrajessica 1 year ago
Possibly the stupidest video on the internet.
Jarhead1407 1 year ago
Still being on suddenlink, they are kinda ok, they gave us more HD channels, and doubled up upload bandwidth in my area, their phone service is fine, its just they did not supply a battery with the modem they gave us for the internet and phone, so the power goes out, no phone, unlike with Verizon (home phone), but then again, Verizon kinda was unreliable because calls would be staticy, sometimes phone wouldnt work at all, and many other things... But Suddenlink in my area has improved...
joshua87901 2 years ago
where are yall located? here there is no cap.
fordtruckman1987 2 years ago
waste of time. get something else if they cant servce ya. quit complaining.
fordtruckman1987 2 years ago
Now that is a sensible reply but guys smarter than me tell me that the "dish" has to have a separate direct line to each of my five TVs. Are they right?
lyeager 2 years ago
Dumb video. not sure why i watched it now. I guess maybe cause i have suddenlink. So far so good with em.
jodust75 2 years ago
Please reply again in six months especially if you have sought a change in service.
lyeager 2 years ago
......Why didnt you just call them and speak with the sales department instead of waiting all that time?
DeshiMan 2 years ago
So let me get this straight your pissed off that Suddenlink is protecting you? They couldn't take your order online because they can not verify you social, or even gather a pin.... thats not safe for you... but hey if you want you can give me your social. I am sure any one of your posters would take you for ID rape in a heartbeat.''
jtaggart1978 2 years ago
If they can't verify who I am then that is a sad commentary on their technological competence. My bank, Amazon, E-Bay and hundreds of vendors have no difficulty with a totally "E" transaction.
lyeager 2 years ago
Because it IS the 21 Century and their ads portray them as a modern technologically progressive company...which they are not!
lyeager 2 years ago
suddenlink SUCKS!!!!!!!!!!!!
hidden4est 2 years ago
good job grandpa..I am surprised you even knew how to use the internet
stinnyfire 2 years ago
dude quit being so mean.
darksideofthebrick13 2 years ago
That was muy 2010 New Year's resolution...thanks.
lyeager 2 years ago
I love a sense of humor and someone who does a little research...keep it up.
lyeager 2 years ago
Suddenlink bought out cox here and have made the shittiest services that go out alot, especially their phone. When Hurrican Ike hit us, Veizon was the first one to restore phone and suddenlink phone was only partially restored. Cox cable would have been better to have stayed here instead of suddenlink buying them out
joshua87901 2 years ago
Be patient. I think Suddenlink is so poorly managed that it will be absorbed by a bigger smarter company in short order.
lyeager 2 years ago
See answer to dnave21 below...thanks.
lyeager 2 years ago
Whatatata?? I love Suddenlink. there great.
DudeSidd 2 years ago
Compared to the Edsel...I totally agree.
lyeager 2 years ago
I used to work for the Suddenlink bozos. What a bunch of tools!
They are taking you customers for a ride and laughing all the way to the bank.
ericinwisconsin 2 years ago 2
I used to go to the main office to complain i never dial them lousy 1800 support numbers.
dnave21 2 years ago
The first thing they did at the office I work at (Kingwood, TX) was to shut down the customer service department so you couldn't talk to anyone local; you HAD to talk to someone over 100 miles away.
ericinwisconsin 2 years ago
LOL 100 miles away. I would take 100 miles away vs India any day. poor baby.
jodust75 2 years ago
The actual distance isn't the point. The point is that you could not just walk up to the customer service department and complain or get any sort of satisfaction.
ericinwisconsin 2 years ago
When the call flow is thousands of people I have to talk to here at the call center asking to speak with local and there's like ten of you in teh office would you like to be taking hundreds of calls WHILE trying to handle customers in the local office, i'm satisfied with teh results I get taking care of those customers trying to get ahold of you since I make sure I resolve any issues and get them set up, don't complain about the great company you work for try having no job instead.
6Metal6Head6 2 years ago
I have a job, but it's not with Suddenlink! About 10 months after purchasing the company I worked for, Suddenlink got us all together and said "If you've been here 10 years or more, get out. We don't need you!" I hope this "great company" you're working for changes their business practices before YOUR 10th anniversary.
ericinwisconsin 2 years ago
MWF, in this case, does not stand for married white female...instead for Minimum Work Force, the hallmark of companies like Suddenlink.
lyeager 2 years ago
I have talked to many Sud CSR and they are all well trained. How they handle the workload is hard to imagine. That is the reason smart progressive cable companies had figured out how to use the web to reduce calls.
lyeager 2 years ago
Amen!
lyeager 2 years ago
They will do this in every community that does not REQUIRE a local service department as part of the contract.
lyeager 2 years ago
Thanks...I guess the lesson is that companies that claim to be "best in class" are more often than not good at glitz and glitter but very poor at delivering a quality product or service. We NEED competition...PLEASE! Thank you DirectTV.
lyeager 3 years ago
i ditched suddenlink because they would cap my download speed. If i go over 1mb yes 1mb they will slow my connection down to 200kbs. suddenlink is a pice of shi*t service.
dnave21 2 years ago
Sud is part of Cequel CommLLC.
LLC definition (see "avoid) :
Limited Liability Company. This is a cross between a partnership and a corporation. The individual owners of an LLC are protected from personal liability. However, an LLC retains the partnership's benefit of having profits and losses pass to the owners without the entity itself being taxed. This business structure is ideal for small companies who are not yet ready for incorporation, but would like to avoid personal liability.
lyeager 2 years ago
@dnave21
Please Google "at&t class action on cable speed" to discover that those of us who were sold a certain speed BUT WERE BLOCKED BY AT&T from getting that speed have successfully sued the company for fraud. We get peanuts BUT a big signal goes out to ISPs to deliver what the sell!!!
lyeager 1 year ago
I used to have suddenlink and its digital cable sucks. I tried to call costumer service and it took 5.5 hours to get through. Now I have directtv it rocks.
Letsgoherd3008 3 years ago
Your a tool
DudeSidd 2 years ago
how is that???
Letsgoherd3008 2 years ago
cheakout suddenlinks reviews go to google and search suddenlink reviews all kinds of people complaining.
mowtown23 3 years ago