ATT U verse Chronics

[08gtstang]

tech fired for not meeting numbers!!

[marshie1337]

This is the dumbest video I've ever seen. Isabelle's numbers must suck and she's probably about to hit DML.

[llello1026]

This video is bullsh*t, many field techs work hard. This video makes it seem like the problems were created by poor installation practices and this is total bullsh*t. I personally can tell you that i stood right next to a few top level managers at a customers house and we still dont know why it doesnt work. 6 months and it still doesnt work.

[Davidbzm01]

Agrees. Att service sucks ass. I manage an apartment complex where Att has the entire complex locked up, preventing all other media providers from offering their service. We get call after call about Att u-verse crashing

[Chilax]

what was the purpose of this to tell people who are gonna get u-verse if you have a problem you have to call twice to get someone qualified to fix their problem? and that they do not hire qualified people all the time?

[Sharmanoff]

AT&T uverse sucks cock !!!

[firebirdhorn]

shouldnt have been on a fuckin balun. assholes

[blastmaster2844]

prem tech= mediocre job, mediocre pay, mediocre benefits, mediocre vacation..fuck at&t

[TheToasteeee]

ALL FTTN customers are chronics, eventually. 

[1127felix]

should go with fios

[bradz0r]

hey hey hey, poor quality, no drop guard and the ONI isn't even mounted straight! haha fucking gay

[Jono1319]

who would install it with a splitter on the home run.. lol

[clifferoni]

Bad Plant. If the loop is short it can run over quad e-wire and all kinds of trouble. On long loops you can run a perfect cat-5 line and the service will tank the minute you leave. And I never saw this POS vid, guess I started too long ago.

[thadon305]

SWAP THAT SHYT!.....ITS NOT THE HOME RUN its called defective equipment from the hpna splitter, FEC errors off the drop that never get fixed when sent to facilties, and the ever favorite ghost repair...when you are there everything is green....once you errors all over the place

[James1toknow]

This is a joke, I lost my job due to efficiency!!!!! but I have 21 years experience and had to reinstall almost all chronics. Keep your U-WORSE at&t. Oh yeah and the union told me I mite hear from them in about 6 years. WOW talk about fair labor practice. But on a good note I was able to get all my customers working and found the problems. Keep hacking the installs at&t, but you will get 2 installs done in a day. Got your NUMBERS YET?

[attuversesucksballs]

there is no standard everything this piece of shit company teaches us techs in theory the management doesn't even know what makes it work. these jackasses on this video have never even done an install hell they probable dont even work for the company. Everyone has their own oppinion about what does and doesnt work but the TRUTH is NOONE FUCKING KNOWS! this shit was tested in controlled environments and at&t thinks the whole world is like that UM NO! and teir2 junk the script its bullshit

[OneWayProduct]

@attuversesucksballs You do realize they have at least 300 accountants and about 1000 lawyers making this shit up, right? I honestly believe they make up these bullshit practices just to fuck with us. And yeah, Lab conditions and field conditions are two separate things. My managers are former I&R techs and THEY don't  know how this job is done. At least, not until we had that impending Union Strike last year and they actually had to learn how to install it. They didn't want to. Funny, huh?

[robsicle]

haha....I remember having to watch this video for "training"....haha

[elysium76]

wow, someone actually post this video?

[tom0ace]

I've had to deal with people who were 3500+ feet out from the DSLAM (FTTN network) and have recommended they cancel because they'll continue to have problems because the signal is so weak by the time it reaches the house, that they just don't have the bandwidth streaming in to handle the service. But I will leave it here, there's mroe I can get into, but just research FTTN and VDSL and do some homework. You can see what roughly 80% of the U-Verse network is about

[tom0ace]

But often times the cross-talk however light it may be can throw their insertion loss way out of whack. Also some people are installed with bridged taps on their lines which results in the worst service imaginable. A bridged tap, from my understanding, is excess loop length running past the house, which causes a world of echo in the lines and causes the RG to correct errors that may not even exist. Which goes to another point on loop length. The desired loop length is 3000ft at a maximum

[OneWayProduct]

@tom0ace or 3300 feet on a 19 Mb profile.

[tom0ace]

I work tech support in a call centre for U-Verse. The RG CAN be fed by Coax or RJ-11 coming into the house at least from what I've seen in the configurations on customers CPE's. That being said the majority of U-Verse customers are FTTN (Fiber to the node) and not FTTP (Fiber to the premise) I usually see interference and cross-talk on both the ADSL and VDSL as a constant proble. With is I see a ton of FEC's, CV's, ES's, LOS. Problem resulting in aging lines coming right to the prem...

[DaUverseGuy]

Techs will use Old coax ends to Either Feed the rg or back feed all the tvs! people SWAPPING is a sign of a person that has No idea what the heck they are doing!

Or they will allow 2 or more splitters in a run. Most repairs are not hard to solve.

those blue scotchlocks freeze us as well.

The fact that tech ONE put a splitter in, Shows WE cause our own repairs...We need to do better. I wish I could be QC manager!

[crimestarzsound]

Well actually, coax should never be used to feed the RG. All techs know it should be a cat 5 HR. And if it was a coax HR, and a splitter was put on before in fed the RG, then the RG would never come up in the first place. And in this video, I didnt see tech 3 replace the line. So if she removed a splitter from the HR, then she had to barrel it. Which means tech 4 would be out there shortly afterwards. So this video is not only dumb, but false.

[robsicle]

@crimestarzsound you can feed the RG with coax....and I have seen it where the RG has come up with a splitter. It just has errors and will crap out a lot.

[OneWayProduct]

@crimestarzsound Actually, you can barrel a HM, it's all in the matter of how many barrels there are in the line. Besides, if it is fed coax, more likely than not, if a splitter was on the line in that spot, you could throw the diplexer right were that splitter was and then hook into the splitter from that location because the lines for the house meet in the spot. I do it all the time, but I have to say it's not a solid line. That line can burn out eventually because of the ohms in it.

[badbrandott]

i luv uverse