Sony and Dell are the worst. I use to have dells in the past, until I bought a dell mini..the ssd failed, they wouldn't cover it. 1 month out of warranty and 0 sectors read. Sony viao, that experience is the worst. Of course there is more to this, but the two companies that will never see my business again.
I only buy HP it's way better, but I don't call customer service ever. I know a lot about computer, and know more than most of the customer service people.
@maw88ify I only have used HP computers (5) and also have never had to make the dreaded service call. These Dell customers shouldn't have to go through the runaround. This is crazy.
customer service may vary from day to day with any brand. they have different employees working on different days. Some days there may be things going on which interfere with regular work this is typical of any business. I agree with you that it should not be that difficult to return a product. Dell is a company like many others that sells multiple products. when it comes to dell computers you are buying cheap generic equipment. IMO dell makes good monitors. don't buy anything else from dell.
that's right, this lady exactly tells the way they care about costumers. I had to call them once regarding my sound card and I had to wait like 40 min on the phone.
I remember buying a inspiron 1501 I think it was called? So anyway it stopped turning on so I figured it was a power supply problem and called them. The person I was talking literally said this, "Why don't you grow up and quit trying to milk your way out of admitting it was your fault that it broke." At that point I said so unrepeatable things to him and hung up. Then I filed a complaint and received an apology, same broken inspiron, and they "supposedly" fired the guy. Never will I ever get a
To the lady in this video - yes customer service with Dell sucks. The only thing I do is buy the Dell computer and fix it myself because I know how to fix and repair computers but they should have been organized in helping you out which in your case they were not
Uh oh, I'm watching this video on a Dell. So far, this computer has worked great for me. My opinion is that Dell makes great computers, but when they do have trouble, their support isn't very helpful. The main reason I bought this laptop is just because it had good specs and it was only $390. I'm planning on just using this until I can make enough money for a Mac.
I remember seeing on a tech site I think was engadget about an ex employees talk of the purpose of the poor testing and stayed they do not test any batches of orders that come out! None no testing no random check nothing.
They did the same thing with me when the ac adaptor died on my 1525 and told me I don't have electricity that is why it does not work! WTF no electricity I'm not in a remote secluded area of the arctic in the USA! Screw Dell I went to best buy when my sister was going to get a new laptop and the salesman even pointed out he would not recommend a Dell, he stated look above of the shelves where we stock our laptops. He then said see that shelf that is full, those are all the dells, the one that i
This teaches me something. I will always record my conversations with customer service, no matter how long they are. I also will NEVER buy new equipment online. eBay is different, you kinda expect to get screwed there, you take a chance :) . But with telephone customer service you have the blade, not the handle.
After year. Dell had the best customer service for quite a while until George W Bush offered large tax breaks for companies to outsource then we took over at apple. In case anyone made comments about materials or components, all companies pretty much use the same items right down to brand, size, and type. If you look up the ram manufacturer for apple, Dell, HP, Sony you pretty much see the same thing. What you really pay for anymore is the original design of the product and the serve behind
As a owner of Dell, HP, and apple I would have to say that apple has the best customer service as a whole. Nothing o do with that I actually work for AppleCare tech support but we have won many awards year J
The bad thing about Dell is that they care more about the big corporations that buy computers in the hundreds rather than the causal customer. If you want a good product, ago with a (modified) Compaq, Asus, or build it yourself.
I used to have Sony vaio, and a Toshiba Satellite (2002) model, and the customer service for both sucked! I had problems with viruses, and so I decided to switch to Apple macbook pro (early 2008) and iMac 2010 model, and I have had no problems. When I call tech support to help me set up my airport extreme wireless router it was an American that helped me, and she was very professional and friendly.
dell computers rock but ther customer service over the phone suck's. your best bet is to do it over ther live chat on dell.com worked great for me. how ever your best bet is to take advantage of services like black tie and total protection at best buy. at least there you can see a person face to face.
Yeah, it's a shame. Dell used to be one of the best before they outsourced and went "ANTI AMERICAN". Every time you need customer support, they send your call over to INDIA and you can't even understand the person you're talking to which means you never get your problem fixed. Boycott Dell. I hope Michael Dell's company Plummets and he goes broke. This country is being ruined by greedy CEO's like him. He should move over to India since he loves them so much.
THAT IS WHY I HAVE A MAC!!!! A REAL COMPUTER!!!! I HAD A PROBLEM AND THEY HELPED ME IN 20 MINUTES (5 MINUTE HOLD). I GOT TRANSFERRED, THEY KNEW MY NAME, THE PROBLEM, MY COMPUTER SERIAL NUMBER AND ETC. I HATE DELLS!!!! THEY ARE THE WORST!!!!! THEY USE CHEAP PARTS AND THAT IS WHY THEY ARE SO CHEAP!!!! WINDOWS ISN'T USER FRIENDLY!!!!!
DON'T BUY A DELL EVERYONE OUT THERE!!!!! DON'T EVEN GET FUCKING WINDOWS!!!!!!! SCREW WINDOWS!!!!!!! PCS SUCK PENIS!!!! ON A MAC U CAN ALSO RUN WINDOWS!! GET A MAC!!!
The transferring to the various departments is called the bureaucratic bounce. Apparently, these idiot customer service agents are not well-trained in their jobs, and it's very annoying and frustrating. That's what's wrong with customer service nowadays. It's a lack of job knowledge.
I know this is 2 years old. But I was wondering if you could tell me if you ever did get anything resolved, and if their better now or not? They do have a new computer out right now that I'm interested in, and I'm not really sure if I should go with it. I have an old Dell right now, and it works fine if I keep it maintained myself, it's just so old it doesn't do what I want it to do anymore. I was hoping I could discuss this with you?
I drove 80 miles to pick up a reserved HP desktop computer. When i got there they couldn't find the computer in their stock room. They tried to send me away with a Dell with the exact same spec for the same price as the HP. Shortly after that they found my computer. I am so glad I didn't walk out of there with the Dell computer! After this video I will never buy a Dell, well I wouldn't anyway after what I've heard from people. :)
are you hearing this, dell? do you now know why you've fallen from #1 to #3? and to the girl in the video... don't be bashful about speaking poorly of indian call centers. they're atrocious.
Dell hp acer whatever. all oem's all have ridiculous costumer service. Microsoft itself is the worst. apple's customer service is good but i always feel like i am being rushed off the phone when i call them. so they all suck. but apple sucks the least. :-)
I am very sorry you had to go through that. I went through Dell Hell for 2 years with their products, gave them a 2nd chance a year ago and they lost me for good. Now I'm with Asus for the time being.
Dell = SHIT, but also on board sound and audio chips are bad bc when then fail you lose the whole board. You had a video connection fry you system all the software is fine but one bs hardware and POOF n crash. Best advice screw dell build yourself a computer and if you can't buy an HP!!
I don't understand how folks see the thousands of complaints online and see where different states have sued them...yet folks still buy from them. I just don't understand it.
I had a bad experience as well. They would say everything from "You bought this in the Netherlands" to just a simple runaround as well. I finally emailed the corporate office and got someone with authority (as well as a senior tech) who took care of the situation. Horrendous that they are so misinformed and treat customers this way. I too am hesitant to ever give my money to them again.
I had a bad experience as well. They would say everything from "You bought this in the Netherlands" to just a simple runaround as well. I finally emailed the corporate office and got someone with authority (as well as a senior tech) who took care of the situation. Horrendous that they are so misinformed and treat customers this way. I too am hesitant to ever give my money to them again.
I bought an extended service contract for my Dell computer. When I call them for tech support they say there is no record of my purchase. I have been hung up on numerous times and once one of their techs went into my computer and uninstalled a bunch of stuff. My computer was so messed up that I couldn't use it. I finally did a factory image restore myself to fix it. I will never own another Dell computer.
Good for you hun! i stopped dealing with dell a few years ago. I bought a desktop, Put a DVD/CD burner combo in it, i got the CD burner, not the DVD burner, and they charged me for it. They DIDN'T want to hear it and claimed they put in the DVD burner, they didn't put it in though but i was charged for it......The only Dell I want to get now is a 10 mini v but after seeing this vid, I won't. I was going to just hackintosh the thing anyway. I'm actually glad I purchased an HP Mini 110 recently.
I ordered an Alienware computer 1 week ago, this week while browsing their site, notice they were offering a rebate from the same one i bought last week. So i "tried" to call them to make a change to my order, and all it go was dropped calls, transfers, etc, etc, at the end in just cancel my order and by looking at your video i'm glad i did. Been doing some search on Dell CS and so far it's all about horror stories.
that's why you should buy computers from fry's or best buys. All you have to do is go to the store and tell them you want an exchange and if it actually does have the problem, they exchange it right then and there.
I've got a Dell, never had to deal with customer service (Sounds like a good thing too) but i agree that Dell have definately lost their ways. And don't even think about getting a cheap computer from dell, something as small as uploading a vid on you tube, can slow your computer down, so much that you leave the room for an hour and it's still loading up the internet. i uploaded a vid about 10 days ago, and my computer is still really lagging.
I have seen Dell computers die within a year. I dont know what it is but they tend to do that. Customer Service these days is usually a hassle. I have a Gateway right now and they have actually been helpful! I have sent it in three times. That is the bad part, but at least they have decent customer service to deal with it.
AT&T hung up on me when I was trying to find out why my phone wasn't taking the internet I had subscribed to. After 2 hours, I hear someone say "just hang up dude"
I will never buy another Dell computer either. You can't understand their support people, they hang up on you, and they think there's nothing you can do about it. They're wrong. Many large companies have gone out of business because of just this same arrogance. I have had my last Dell computer.
I've had x2 broken monitors , and x2 broken Alienware towers, (broken lights, graphics card, headphone sockets, and fans). They are HIDEOUS to deal with (I'm in the U.K) the staff are really nasty, (thats if they can speak English) totally screwed me over...I've spent over £200n on phone calls .... NIGHTMARE!!!
When ever I call any buisness I always ask for a supervisor FIRST!!!! Dosn't matter if i'm a new customer or exsiting. I can not handle the air headed agents that like to act like they know how to help you and don't.
I think this is an important, well delivered video, people down below are saying yeah but their tech support is good - it may be, but that's one area - there should be a rounded service not "well he is a killer, but you know, he's great with the kids". I am going to do a video about Dell for a friend who's become a cash-cow for them. She payed slightly late and has incurred massive fees despite having payed her contract in full already.
If I ran a company like Dell and wanted to limit my returns and didn't want to be bothered once a sale was final, i'd have to adhere to the law, but I'd make it very difficult for anyone to get help after the sale. One way is I'd pick a really irritating tune when they're on hold with my company - say, ooh, "Lollypop"! I really think Dell are in trouble financially and their customers are paying for it. I've a friend on contract to them who's in debt 2 them having payed up! Dell=hell.
It have ok design, but it have plastic-oxydized ram acting like some old plastic that will crash at any time.. and it will.. I have one so I know (sorry 4 bad english)
The same thing happened to me but in Apple in Colombia, i ordered a new battery for my macbook 6 months ago and im still wating for it i know that in the US they have the best costumer service but here they dont im really upset
actually guys dell is a very good computer company but horrible customer support so don't let one bad expierience ruin your life. That's like climbing a mountain with patience and in the very top before you reach the peak you say i quit.
Just don't let one expierience ruin your thought on dell.
khesap, I am sorry for your expericnace. From your video I think that you got transfered from Tech support was becasue they assumed that didnt take want it troulbeshooted, and as they were Tech support you got transfered to C/S. Then when you got C/S they assumed you wanted it troubleshooted first. They would not have 'kept notes' as you was on the same call the same day. I have had on the whole good C/S from Dell at every level. I would say that its not allways that bad. But I feel ya.
Thanks for sharing your personal experience. It has been many years since i had to deal with Dell support. I had a computer arrive with a dead optical drive, and they exchanged it no problem. Obviously Dell has gone way down hill since, and I will defiantly think twice before buying a Dell.
me too i'm 12 and i got 2nd hand dell laptop as gift the worst laptop i've ever got!! I simply lots my temper and about to threw it down on floor but my mom sneched it from me and then she laughed and asked me why were throughing it??
you know anty dell is cheap and with cheap item you get cheap service so there are companies who sold the best laptops like HP,Acer,LG,toshiba.
Thanks for posting this video. I bought my new dell computer around April or May of 2009. I called them for about two week per month for a year. In November of 2009, they sent me a bent refurbished commuter. I will never order from Dell again. In addition, yes, I am very familiar with the lolly pop song. My husband and I listened to your story. I had the exact problem, but mine lasted from around May 2009 to December 2009. PLEASE DO NOT BUY FROM DELL.
Last year I bought a Dell laptop and swear never to buy a Dell product again. I discourage every one I meet never to buy a Dell again. I have had so many problems with this laptop and their technical support has not been able to resolve my problems. Here is what takes the cake: they have my laptop registered in some one elses name in another city. And they are unable to correct their records for one reason or another. So take my advice - don't ever buy a Dell again.
I respect that you kept your cool, my Internet router was broken and had a similar expierence except by the 4 or 5th transfer I lost my temper... Oh well!
your a great talker (if that makes sense haha) anyways, great story, i love my Mac and have a lot of experience with dell and ita clear to me which is better :)
Typical Dell. Their slogan should be "You are soooo lucky to be a Dell customer, thats why we treat you like we do, because its your pleasure to do business with us".
Hi. I hear a lot of problem with Dell services or products. I recommend you a Hp or Acer, is very good I think. I use both brands (for desktops, laptops and netbooks) and no problems.
This problem seems to be happening more and more lately and it's getting really ridiculous. Like you said, they use to be one of the greatest computer companies but have slowly went downhill and started to not give a crap and are now paying for it by losing followers.
I ordered a refurbished dell laptop, that has dark spots on the LCD screen and won't charge. I was on the phone with dell for 5 hours they gave me a reference number for an exchange not confirmation number and said it would take 25-30 days to get me a new refurbished unit... So on monday i'm going to call them all day until they send it out over night shipping, this is bullshit. Sorry you had to deal with this, it's unfortunate they make amazing products but have horrid customer support.
Wow. Between watching your video and Jon4Laker's, I have scratched Dell off any future purchase list. My blood pressure is up just listening to your experience! We had to return something to Mac (it was not even their fault), and they were wonderful. Customer service is everything.
I'm sorry you had to go through this. As for me I'm going to pretend Dell never existed.
You should post this as a video response to jon4lakers newest video. He will be talking with Dell execs tomorrow 10/1/09 about his problems and they want him to make suggestions on how to improve their service. But he first wants to hear from us YouTuber's in the comment or video response section if we have experienced past problems with Dell because he is going to quote that in his meeting tomorrow.
That sounds awful. Getting a defective product when it's new. Also, this seems worryingly parallel to Jon4lakers story. If everyone is having these exact same issues then this is a massive oversight by Dell. I guess it links back to what you said at the beginning about the "Apple tax" and the great customer service, not to say that we should excuse it.
that's insane!!! argh, good to know. i have been thinking about getting a netbook too. i bought one for my friend but it was asus i am glad i didn't get her a Dell. if you got it from best buy then they would have had to deal with Dell. people don't take pride in there work anymore. stick with Apple : )
DELL XPS = HELL XPS. Sony, HP, Samsung and Apple is the best.
MrCanozmen 1 week ago
Sony is good company. I used first Sony MP3 player and it is solid.
MrCanozmen 1 week ago
Sony and Dell are the worst. I use to have dells in the past, until I bought a dell mini..the ssd failed, they wouldn't cover it. 1 month out of warranty and 0 sectors read. Sony viao, that experience is the worst. Of course there is more to this, but the two companies that will never see my business again.
BvlgarigovIT 1 month ago
DELL get your shit together!!! I got two dells a few years back and omfg do they suck some dick!
andreshates 1 month ago
bought a dell once. never again. what a POS.
chumpy5160 2 months ago
I only buy macs cause they work great for me and apples customer service is great!
WilleWallinHerrdin 2 months ago
@WilleWallinHerrdin yeah. "Hey, my mac won't start." "Okay, send it in to get fixed for (insert outrageous price here)."
Jnmicter 1 month ago
@Jnmicter yeah hi my windows wont start. "go fuck yourself"
WilleWallinHerrdin 1 month ago
@WilleWallinHerrdin that has never happened to me with tech support, I can say that much.
Jnmicter 1 month ago
I only buy HP it's way better, but I don't call customer service ever. I know a lot about computer, and know more than most of the customer service people.
maw88ify 2 months ago
@maw88ify I only have used HP computers (5) and also have never had to make the dreaded service call. These Dell customers shouldn't have to go through the runaround. This is crazy.
anebturia 2 months ago
customer service may vary from day to day with any brand. they have different employees working on different days. Some days there may be things going on which interfere with regular work this is typical of any business. I agree with you that it should not be that difficult to return a product. Dell is a company like many others that sells multiple products. when it comes to dell computers you are buying cheap generic equipment. IMO dell makes good monitors. don't buy anything else from dell.
aidynphoenix334 2 months ago
that's right, this lady exactly tells the way they care about costumers. I had to call them once regarding my sound card and I had to wait like 40 min on the phone.
pyridoxide 3 months ago
They make the majority of profits from large business and government purchases, they really dont care about consumers like us.
farmeronthedell 4 months ago
My dell 4300S still works after 11 years(need harddrive, no big deal, trying to save it)
irulethe70s 4 months ago
my mother had a dell inspiron for 2 years barley used it and it crashed about 1 week ago. that is why i use HP
oreomoon1998 4 months ago
I remember buying a inspiron 1501 I think it was called? So anyway it stopped turning on so I figured it was a power supply problem and called them. The person I was talking literally said this, "Why don't you grow up and quit trying to milk your way out of admitting it was your fault that it broke." At that point I said so unrepeatable things to him and hung up. Then I filed a complaint and received an apology, same broken inspiron, and they "supposedly" fired the guy. Never will I ever get a
bubtrub1 4 months ago
Custom build ftw
KnucklesARouge 4 months ago
To the lady in this video - yes customer service with Dell sucks. The only thing I do is buy the Dell computer and fix it myself because I know how to fix and repair computers but they should have been organized in helping you out which in your case they were not
canonlaunch 5 months ago
Hating on Dell? Peh.
If Dell isso crappy, explain how it's the most trusted computer company in the world.
meepdanny101 5 months ago
Uh oh, I'm watching this video on a Dell. So far, this computer has worked great for me. My opinion is that Dell makes great computers, but when they do have trouble, their support isn't very helpful. The main reason I bought this laptop is just because it had good specs and it was only $390. I'm planning on just using this until I can make enough money for a Mac.
ExtremeFaithInJesus 5 months ago
I remember seeing on a tech site I think was engadget about an ex employees talk of the purpose of the poor testing and stayed they do not test any batches of orders that come out! None no testing no random check nothing.
MBisFrenchy 6 months ago
They did the same thing with me when the ac adaptor died on my 1525 and told me I don't have electricity that is why it does not work! WTF no electricity I'm not in a remote secluded area of the arctic in the USA! Screw Dell I went to best buy when my sister was going to get a new laptop and the salesman even pointed out he would not recommend a Dell, he stated look above of the shelves where we stock our laptops. He then said see that shelf that is full, those are all the dells, the one that i
MBisFrenchy 6 months ago
Dell sucks like gay porn.
GO FOR SONY !!!
GamerGrl90 6 months ago
This teaches me something. I will always record my conversations with customer service, no matter how long they are. I also will NEVER buy new equipment online. eBay is different, you kinda expect to get screwed there, you take a chance :) . But with telephone customer service you have the blade, not the handle.
BoogWar01 7 months ago
Hey, check out my video of my horrendous experience with this company - Dell. It's my mission to inform as many people as possible to avoid them.
arubaforever 8 months ago
After year. Dell had the best customer service for quite a while until George W Bush offered large tax breaks for companies to outsource then we took over at apple. In case anyone made comments about materials or components, all companies pretty much use the same items right down to brand, size, and type. If you look up the ram manufacturer for apple, Dell, HP, Sony you pretty much see the same thing. What you really pay for anymore is the original design of the product and the serve behind
sooby96 8 months ago
As a owner of Dell, HP, and apple I would have to say that apple has the best customer service as a whole. Nothing o do with that I actually work for AppleCare tech support but we have won many awards year J
sooby96 8 months ago
The bad thing about Dell is that they care more about the big corporations that buy computers in the hundreds rather than the causal customer. If you want a good product, ago with a (modified) Compaq, Asus, or build it yourself.
CptCool2 10 months ago
I used to have Sony vaio, and a Toshiba Satellite (2002) model, and the customer service for both sucked! I had problems with viruses, and so I decided to switch to Apple macbook pro (early 2008) and iMac 2010 model, and I have had no problems. When I call tech support to help me set up my airport extreme wireless router it was an American that helped me, and she was very professional and friendly.
GeekTechMac 10 months ago
sorry but some guy posted that indians were dumb yea thats right thats why were all Doctors engineers and scientist in your counrty
vikisit 11 months ago
dont buy lenovo either, ull have an even worse experience.
webguy943 11 months ago
they want cash and they are all amaters, they have students to anwser the phone!
padly88 11 months ago
dell computers rock but ther customer service over the phone suck's. your best bet is to do it over ther live chat on dell.com worked great for me. how ever your best bet is to take advantage of services like black tie and total protection at best buy. at least there you can see a person face to face.
ji2323 11 months ago
Apple is the way to go, their service is great! Macs! all day, every day!
hamtaro435 1 year ago
Yeah, it's a shame. Dell used to be one of the best before they outsourced and went "ANTI AMERICAN". Every time you need customer support, they send your call over to INDIA and you can't even understand the person you're talking to which means you never get your problem fixed. Boycott Dell. I hope Michael Dell's company Plummets and he goes broke. This country is being ruined by greedy CEO's like him. He should move over to India since he loves them so much.
smitty198385 1 year ago
its 2011, feels like DELL is still HELL!!
annlikescats 1 year ago
THAT IS WHY I HAVE A MAC!!!! A REAL COMPUTER!!!! I HAD A PROBLEM AND THEY HELPED ME IN 20 MINUTES (5 MINUTE HOLD). I GOT TRANSFERRED, THEY KNEW MY NAME, THE PROBLEM, MY COMPUTER SERIAL NUMBER AND ETC. I HATE DELLS!!!! THEY ARE THE WORST!!!!! THEY USE CHEAP PARTS AND THAT IS WHY THEY ARE SO CHEAP!!!! WINDOWS ISN'T USER FRIENDLY!!!!!
DON'T BUY A DELL EVERYONE OUT THERE!!!!! DON'T EVEN GET FUCKING WINDOWS!!!!!!! SCREW WINDOWS!!!!!!! PCS SUCK PENIS!!!! ON A MAC U CAN ALSO RUN WINDOWS!! GET A MAC!!!
1234567abc3 1 year ago
The transferring to the various departments is called the bureaucratic bounce. Apparently, these idiot customer service agents are not well-trained in their jobs, and it's very annoying and frustrating. That's what's wrong with customer service nowadays. It's a lack of job knowledge.
mrsmullins 1 year ago
I know this is 2 years old. But I was wondering if you could tell me if you ever did get anything resolved, and if their better now or not? They do have a new computer out right now that I'm interested in, and I'm not really sure if I should go with it. I have an old Dell right now, and it works fine if I keep it maintained myself, it's just so old it doesn't do what I want it to do anymore. I was hoping I could discuss this with you?
eyeoftheram 1 year ago
I drove 80 miles to pick up a reserved HP desktop computer. When i got there they couldn't find the computer in their stock room. They tried to send me away with a Dell with the exact same spec for the same price as the HP. Shortly after that they found my computer. I am so glad I didn't walk out of there with the Dell computer! After this video I will never buy a Dell, well I wouldn't anyway after what I've heard from people. :)
Jamiecur93 1 year ago
are you hearing this, dell? do you now know why you've fallen from #1 to #3? and to the girl in the video... don't be bashful about speaking poorly of indian call centers. they're atrocious.
mvandeven 1 year ago
Dell hp acer whatever. all oem's all have ridiculous costumer service. Microsoft itself is the worst. apple's customer service is good but i always feel like i am being rushed off the phone when i call them. so they all suck. but apple sucks the least. :-)
MrGizmo757 1 year ago
@MrGizmo757 oh boy I will never deal with dell
naemasufi 1 year ago
I am very sorry you had to go through that. I went through Dell Hell for 2 years with their products, gave them a 2nd chance a year ago and they lost me for good. Now I'm with Asus for the time being.
beamermt25 1 year ago
@beamermt25 asus has had terrific customer support/service every time i've dealt with them. i love asus.
mvandeven 1 year ago
Thank you for letting me know. I will now avoid Dell.
PaulGrantDesigns 1 year ago
I as well will never buy another Dell!
mydogsparks 1 year ago
get the macbook air
levygonz 1 year ago
Dumbass tech support are the reason I learned how to BUILD MY OWN COMPUTERS.
My final straw came from gateway.
PsychoSymantic 1 year ago
dell uses the cheapest parts in their comps....they outsource customer service to india and they all are dumb with bad accents.
xxxxxxxpimptaddyone 1 year ago 2
This has been flagged as spam show
Dell = SHIT, but also on board sound and audio chips are bad bc when then fail you lose the whole board. You had a video connection fry you system all the software is fine but one bs hardware and POOF n crash. Best advice screw dell build yourself a computer and if you can't buy an HP!!
TriskaidekaPunk 1 year ago
About a yr ago I bought a dell Studio 1737 Laptop loaded with Vista Home Prem 32 bit
As I had nothing but problems with Vista I purchased the only Windows 7 that would ungrade from the Vista on my computer(which is 32 bit)
On loading 32 Windows 7, I have major problems .
Dell Service (what a laugh) tell me they do not have the 32 bit drivers and just told me that they could not help me get my computer working properly.
NO NOT BUY DELL .. they dont care about after sales service.
treeman20 1 year ago
I don't understand how folks see the thousands of complaints online and see where different states have sued them...yet folks still buy from them. I just don't understand it.
mrsparex 1 year ago
I had a bad experience as well. They would say everything from "You bought this in the Netherlands" to just a simple runaround as well. I finally emailed the corporate office and got someone with authority (as well as a senior tech) who took care of the situation. Horrendous that they are so misinformed and treat customers this way. I too am hesitant to ever give my money to them again.
Xyrrie 1 year ago
I had a bad experience as well. They would say everything from "You bought this in the Netherlands" to just a simple runaround as well. I finally emailed the corporate office and got someone with authority (as well as a senior tech) who took care of the situation. Horrendous that they are so misinformed and treat customers this way. I too am hesitant to ever give my money to them again.
Xyrrie 1 year ago
I bought an extended service contract for my Dell computer. When I call them for tech support they say there is no record of my purchase. I have been hung up on numerous times and once one of their techs went into my computer and uninstalled a bunch of stuff. My computer was so messed up that I couldn't use it. I finally did a factory image restore myself to fix it. I will never own another Dell computer.
gregryf 1 year ago
Good for you hun! i stopped dealing with dell a few years ago. I bought a desktop, Put a DVD/CD burner combo in it, i got the CD burner, not the DVD burner, and they charged me for it. They DIDN'T want to hear it and claimed they put in the DVD burner, they didn't put it in though but i was charged for it......The only Dell I want to get now is a 10 mini v but after seeing this vid, I won't. I was going to just hackintosh the thing anyway. I'm actually glad I purchased an HP Mini 110 recently.
RevillutionDotCom 1 year ago
I ordered an Alienware computer 1 week ago, this week while browsing their site, notice they were offering a rebate from the same one i bought last week. So i "tried" to call them to make a change to my order, and all it go was dropped calls, transfers, etc, etc, at the end in just cancel my order and by looking at your video i'm glad i did. Been doing some search on Dell CS and so far it's all about horror stories.
Kaynos 1 year ago
that's why you should buy computers from fry's or best buys. All you have to do is go to the store and tell them you want an exchange and if it actually does have the problem, they exchange it right then and there.
jeffreysyang 1 year ago
I've got a Dell, never had to deal with customer service (Sounds like a good thing too) but i agree that Dell have definately lost their ways. And don't even think about getting a cheap computer from dell, something as small as uploading a vid on you tube, can slow your computer down, so much that you leave the room for an hour and it's still loading up the internet. i uploaded a vid about 10 days ago, and my computer is still really lagging.
Dels cheap pcs arn't for gaming!!
geko7844 1 year ago
I have seen Dell computers die within a year. I dont know what it is but they tend to do that. Customer Service these days is usually a hassle. I have a Gateway right now and they have actually been helpful! I have sent it in three times. That is the bad part, but at least they have decent customer service to deal with it.
AT&T hung up on me when I was trying to find out why my phone wasn't taking the internet I had subscribed to. After 2 hours, I hear someone say "just hang up dude"
thisishellagay 1 year ago
I will never buy another Dell computer either. You can't understand their support people, they hang up on you, and they think there's nothing you can do about it. They're wrong. Many large companies have gone out of business because of just this same arrogance. I have had my last Dell computer.
gregryf 1 year ago
I've had x2 broken monitors , and x2 broken Alienware towers, (broken lights, graphics card, headphone sockets, and fans). They are HIDEOUS to deal with (I'm in the U.K) the staff are really nasty, (thats if they can speak English) totally screwed me over...I've spent over £200n on phone calls .... NIGHTMARE!!!
blackflower75 1 year ago
I plan on buying a 120hz monitor from them. It is Alienware from Dell or w/e the fuck.
TearsOfWar1 1 year ago
@TearsOfWar1 Don't do it , I just got a new alienware , and its been a nightmare...
blackflower75 1 year ago
@blackflower75 Okay. I will go with viewsonic :) Fuck Dell!
TearsOfWar1 1 year ago
@TearsOfWar1 good idea , I'm in the u.k and I have no idea what i'll get next ....Still visa should my cash back ;)
blackflower75 1 year ago
Its a never ending cycle with them and it gets very redundant quick!
marc726 1 year ago
When ever I call any buisness I always ask for a supervisor FIRST!!!! Dosn't matter if i'm a new customer or exsiting. I can not handle the air headed agents that like to act like they know how to help you and don't.
m1000facez 1 year ago
@m1000facez LOL ....I do that with everything , and I talk like i'm a headmistress :P
blackflower75 1 year ago
@m1000facez That is a good idea. Thanks for saying that!
TearsOfWar1 1 year ago
Comment removed
Almuric7 1 year ago
I think this is an important, well delivered video, people down below are saying yeah but their tech support is good - it may be, but that's one area - there should be a rounded service not "well he is a killer, but you know, he's great with the kids". I am going to do a video about Dell for a friend who's become a cash-cow for them. She payed slightly late and has incurred massive fees despite having payed her contract in full already.
Almuric7 1 year ago
If I ran a company like Dell and wanted to limit my returns and didn't want to be bothered once a sale was final, i'd have to adhere to the law, but I'd make it very difficult for anyone to get help after the sale. One way is I'd pick a really irritating tune when they're on hold with my company - say, ooh, "Lollypop"! I really think Dell are in trouble financially and their customers are paying for it. I've a friend on contract to them who's in debt 2 them having payed up! Dell=hell.
Almuric7 1 year ago
Great vidio, i have good mini 1012 no problems. but great vid
draux3 1 year ago
This dell nettop really sucks.
It have ok design, but it have plastic-oxydized ram acting like some old plastic that will crash at any time.. and it will.. I have one so I know (sorry 4 bad english)
lradeeca 1 year ago
The same thing happened to me but in Apple in Colombia, i ordered a new battery for my macbook 6 months ago and im still wating for it i know that in the US they have the best costumer service but here they dont im really upset
mcataa 1 year ago
But, Dell customer support is way better now.
psptechnologypsp 1 year ago
actually guys dell is a very good computer company but horrible customer support so don't let one bad expierience ruin your life. That's like climbing a mountain with patience and in the very top before you reach the peak you say i quit.
Just don't let one expierience ruin your thought on dell.
cooldude89012 1 year ago
I totally agree but what most ppl dont know is that there customer service is sooooo much better via tech support chat.
Averlinden11 1 year ago
@Averlinden11 yea, thats the best. you don't have to worry about understanding what some iranian guy is saying on his phone that is not loud enough.
psptechnologypsp 1 year ago
khesap, I am sorry for your expericnace. From your video I think that you got transfered from Tech support was becasue they assumed that didnt take want it troulbeshooted, and as they were Tech support you got transfered to C/S. Then when you got C/S they assumed you wanted it troubleshooted first. They would not have 'kept notes' as you was on the same call the same day. I have had on the whole good C/S from Dell at every level. I would say that its not allways that bad. But I feel ya.
defectedsound 1 year ago
i wold love to fuck this lady omg u sexy
4407474 1 year ago
Man people are bored with too much time on their hands...
j2dhp 1 year ago
strange, usually if this keeps on then just go to a nearby dell and manually ask them.
ph0enix94 1 year ago
Well i like dell and if you wont buy another dell than thats fina dumm stupid :D
Dont evar post videos about thoghts about something because everyone will dissapoint at something and never buy it :D
dutymaster1 1 year ago
Thanks for sharing your personal experience. It has been many years since i had to deal with Dell support. I had a computer arrive with a dead optical drive, and they exchanged it no problem. Obviously Dell has gone way down hill since, and I will defiantly think twice before buying a Dell.
googleaskyahoodogpil 1 year ago
This has been flagged as spam show
DO NOT BUY DELL COMPUTERS!!!
Bottom Line: If you want to have a working computer for longer then 6 months and you
want to have good customer/technical support
DO NOT BUY FROM DELL
daw126 2 years ago
i could go on forever about how bad their computers are and their customer service, bottom line,, i will never buy a Dell product again,
biaggiwins 2 years ago
Yup I stay well away from Dell too every company has its problems but with Dell its just ridiculous
kitkatkatherin 2 years ago
I know all about it girl go check my vid I made while on the phone w them
brandendeuce 2 years ago
me too i'm 12 and i got 2nd hand dell laptop as gift the worst laptop i've ever got!! I simply lots my temper and about to threw it down on floor but my mom sneched it from me and then she laughed and asked me why were throughing it??
you know anty dell is cheap and with cheap item you get cheap service so there are companies who sold the best laptops like HP,Acer,LG,toshiba.
and check my new rym
dell go to hell
haha.. =)
MicrosoftBratz1234 2 years ago
well.... i am entitled to my own opinion so deal with it :)
Mellafication 2 years ago
im sorry but im actually a Dell rep in slc and u guys are retarded whinny bitches. get a life!
Mellafication 2 years ago
@Mellafication: What gives you the right to come on here and tell anyone anything. If you have nothing positive to say....stay away...far away!!!
appleguy38 2 years ago
Thanks for posting this video. I bought my new dell computer around April or May of 2009. I called them for about two week per month for a year. In November of 2009, they sent me a bent refurbished commuter. I will never order from Dell again. In addition, yes, I am very familiar with the lolly pop song. My husband and I listened to your story. I had the exact problem, but mine lasted from around May 2009 to December 2009. PLEASE DO NOT BUY FROM DELL.
summe66 2 years ago
It is OK in EU!
Simpsoniukas 2 years ago
Well that's put me off dells!!!! Really good video it helped me slot thnx!
9Heg6 2 years ago
Last year I bought a Dell laptop and swear never to buy a Dell product again. I discourage every one I meet never to buy a Dell again. I have had so many problems with this laptop and their technical support has not been able to resolve my problems. Here is what takes the cake: they have my laptop registered in some one elses name in another city. And they are unable to correct their records for one reason or another. So take my advice - don't ever buy a Dell again.
aghai17 2 years ago
I respect that you kept your cool, my Internet router was broken and had a similar expierence except by the 4 or 5th transfer I lost my temper... Oh well!
jamie9230 2 years ago
your a great talker (if that makes sense haha) anyways, great story, i love my Mac and have a lot of experience with dell and ita clear to me which is better :)
starkid423 2 years ago
Typical Dell. Their slogan should be "You are soooo lucky to be a Dell customer, thats why we treat you like we do, because its your pleasure to do business with us".
battery1970 2 years ago
@battery1970 lol thats a good one XD
iAppletechy 2 years ago
Hi. I hear a lot of problem with Dell services or products. I recommend you a Hp or Acer, is very good I think. I use both brands (for desktops, laptops and netbooks) and no problems.
Turbosaunderground 2 years ago
Apple has the worlds best customer service.
Konst10tine 2 years ago
This problem seems to be happening more and more lately and it's getting really ridiculous. Like you said, they use to be one of the greatest computer companies but have slowly went downhill and started to not give a crap and are now paying for it by losing followers.
fujitsumaniac 2 years ago
I ordered a refurbished dell laptop, that has dark spots on the LCD screen and won't charge. I was on the phone with dell for 5 hours they gave me a reference number for an exchange not confirmation number and said it would take 25-30 days to get me a new refurbished unit... So on monday i'm going to call them all day until they send it out over night shipping, this is bullshit. Sorry you had to deal with this, it's unfortunate they make amazing products but have horrid customer support.
Insomniac1212 2 years ago
I've always had a horrible customer experience with Dell. Never. Again.
ChicBookFiend 2 years ago
Wow. Between watching your video and Jon4Laker's, I have scratched Dell off any future purchase list. My blood pressure is up just listening to your experience! We had to return something to Mac (it was not even their fault), and they were wonderful. Customer service is everything.
gatormomapril 2 years ago
I'm sorry you had to go through this. As for me I'm going to pretend Dell never existed.
You should post this as a video response to jon4lakers newest video. He will be talking with Dell execs tomorrow 10/1/09 about his problems and they want him to make suggestions on how to improve their service. But he first wants to hear from us YouTuber's in the comment or video response section if we have experienced past problems with Dell because he is going to quote that in his meeting tomorrow.
jshaw6000 2 years ago
Great video, will not be buying from dell.
infiphil20 2 years ago
That sounds awful. Getting a defective product when it's new. Also, this seems worryingly parallel to Jon4lakers story. If everyone is having these exact same issues then this is a massive oversight by Dell. I guess it links back to what you said at the beginning about the "Apple tax" and the great customer service, not to say that we should excuse it.
Regards,
Tom
tomrogers123 2 years ago
that's insane!!! argh, good to know. i have been thinking about getting a netbook too. i bought one for my friend but it was asus i am glad i didn't get her a Dell. if you got it from best buy then they would have had to deal with Dell. people don't take pride in there work anymore. stick with Apple : )
mindysmithmusic 2 years ago