I can say something about that. Their customer service wasnt terrible but it wasnt great either. I think that they were just working out the kinks because I fell into the category of okay customer service. However, I will say that when management heard that I was unhappy about their customer service, they actually sat me down and asked me what couldve been better. They took notes and everything! I am guessing they took some suggestions because it is now better.
My lawyer through My US Legal Services (the legal side not US Loan Auditors) was really great. She was smart, friendly, and not intimidating at all. I have had experience with a lawyer before and it was awful. Luckily, my experience with My US Legal Services was much better and I am very happy so far.
My experience with US Loan Auditors (USLA) was really good. I liked my rep a lot and he seemed to know a lot about mortgages and the laws surrounding them. It was really important to me that I understood what was going on, because of the awful experience I had with my broker. They took the time to explain everything to me and when I signed up with them, I didnt feel misled.
I had a pretty average experience with them. I really had no choice to go with them because I was out of options. The reason I said it was an average experience was because my rep and I didnt really get along. It was a personality thing. Luckily, the reps manager took over my case and I didnt have to deal with the rep any more so it turned out okay. The rep and I just clashed.
I can say something about that. Their customer service wasnt terrible but it wasnt great either. I think that they were just working out the kinks because I fell into the category of okay customer service. However, I will say that when management heard that I was unhappy about their customer service, they actually sat me down and asked me what couldve been better. They took notes and everything! I am guessing they took some suggestions because it is now better.
AddisonGonzalezu 1 year ago
I like US Loan Auditors and I see a lot of good and bad posts, especially about customer service issues. Can anybody attest to that?
GunnarBakert 1 year ago
My lawyer through My US Legal Services (the legal side not US Loan Auditors) was really great. She was smart, friendly, and not intimidating at all. I have had experience with a lawyer before and it was awful. Luckily, my experience with My US Legal Services was much better and I am very happy so far.
JamieHalli 1 year ago
My experience with US Loan Auditors (USLA) was really good. I liked my rep a lot and he seemed to know a lot about mortgages and the laws surrounding them. It was really important to me that I understood what was going on, because of the awful experience I had with my broker. They took the time to explain everything to me and when I signed up with them, I didnt feel misled.
AntoniaXReed 1 year ago
I had a pretty average experience with them. I really had no choice to go with them because I was out of options. The reason I said it was an average experience was because my rep and I didnt really get along. It was a personality thing. Luckily, the reps manager took over my case and I didnt have to deal with the rep any more so it turned out okay. The rep and I just clashed.
AshtonHCollins 1 year ago