Plusnet Broadband - Won't be beat on price - Advertisement

[TheRobRobMan]

it seems every one's here to have a rant at whatever this is advertising but... to be honest im just here to keep pressing 00:10 and laugh to my self =) btw i dont have the slightest clue what plusNET is.....

[59211bart]

How can you say Plusnet is awful:

uSwitch.com Best Overall Customer Satisfaction

uSwitch.com Most Likely To Be Recommended

uSwitch.com Best Customer Service

uSwitch.com Best Quality of Connection

[N3xtG3nZz]

@59211bart Yes, that's what uSwitch says but a lot of customers can't be wrong, look they even have a fansite ihateplusnet . blog . co . UK

[takineti]

I recently switched to Plusnet, their advisers are most rude and vile people I have ever spoken with!!

[PlusNetTV]

@takineti that really surprises me if I'm honest! I don't suppose you can provide me with your username or a recent support ticket reference from your account? That way I can see who it is you spoke to and listen to the call ^BP

[takineti]

@PlusNetTV I would provide you with these details, but I fear that the action you would most likely take is to disconnect me from my already, EXTREMELY, slow internet connection. I switched to Plusnet because it was cheaper, but the nature of your advisers, offensive and rude, and very impatient, makes it extremely NOT worth it. For anyone considering switching to Plusnet, be prepared for a lot of disappointment, Do NOT listen to the claims made by their sales people, they'll say anything!!!!

[PlusNetTV]

@takineti why on earth would i disconnect you?! The offer still stands though if you change your mind and would like me to follow up on your observations... ^BP

[Hazza32]

Yeah... Virgin > Sky > Plusnet

[Nitrousoxidification]

Unbelievable. Farmers can now make broadband!!!

[lukesloan95]

plus net is crap its for cheapskapes who don't have a job.

SKY all the way

[PlusNetTV]

@lukesloan95 i take it you've no longer an account with us in which case? if you have, and you're still having problems then let me know if i can help with anything?

[lukesloan95]

@PlusNetTV im with SKY unlimited internet . whoooooooooooooooooooo

[PlusNetTV]

@lukesloan95 ah fair enough, fwiw we offer unlimited usage between midnight and 8am on our accounts.

[lukesloan95]

@PlusNetTV i want unlimited internet 24/7 thanks for the offer though

[zoonyxnet]

@PlusNetTV Yeah I'm not particular a fan or non-fan of Plusnet, but you have to laugh at anyone comparing with Sky - Fine purveyors of piss poor slow broadband. Personally I'm with Be Broadband and love it - but I do like your adverts.

[HelenIllsley]

i have officially met this dog.... and man.... xx

[sweetypie000]

with the line rental cost PLUSNET is not good value or honest at all

[PlusNetTV]

@sweetypie000 sorry to hear you're not happy about the cost of our line rental :(

I'm not sure I understand how that reflects on our honesty though?

[sweetypie000]

My building does not have cable so I am stuck with having broadband down my BT phoneline (well thephoneline is now with plusnet) but I never use the phone it only support the broadband. It's sad really because you hav to take into account that getting PLUSNET at it's 'low' cost actually is more than they state because you have to have a BT / PLUSNET phoneline

If Plusnet were decent they would give homeusers with their phoneline who don't use it much a big reduction on rental - they don't.

[PlusNetTV]

@sweetypie000 we have to pay our wholesalers for your landline service. We also have to try and make money from customers (rather than lose it). We are a business after all! Regardless, we're still of the opinion that we're one of the best value for money providers in the industry.

[OreozOnToast]

COME ON SON ! YORKSHIRE FTW

[jabijocheese4]

legg it!!

[therebelboy23]

Your broadband is crap

To be quite honest with you Every ISPs service is crap

BT-Indian call centres who lie to you

Saying ur service will be active in 14 days

A month later you have the broadband but every other day your broadband line is down

Verdict:Crap

Realy if you want ' GOOD HONEST BROADBAND'

Use sky not this poor excuse of an ISP

Load of bull

[PlusNetTV]

@therebelboy23 so is your service with us or BT? We're based in Sheffield and don't have any offshore call centre staff.

If there's something you think I might be able to help with then I'm happy to take a look at your account if you can provide me with your username or a support ticket reference?

[MikeOxmasif]

@therebelboy23 I was with you all the way up to "Use sky".

[PlusNetTV]

@MrRockingOut not aware of any issues with the 585v8 and PS3's :\

Not sure what the error code you're getting is as it seems to have been stripped from your comment?

If you're comfortable doing so, you could try putting the PS3 in the DMZ using the router interface to see if that helps?

[PlusNetTV]

@MrRockingOut are you a customer of ours? if so, is there anything i might be able to help you with?

[weefernsy7]

what you doing :))

[sweetypie000]

Be Aware, there is an automatic £25 fee for cessation (cancellation, saying you don't want them anymore after any time period.) They say this is a BT bill - regardless imo who's requesting it because it is plusnet who is charging me.

They never told me about ANY cessation when I signed someone up (a pensioner btw) and I grilled them saying "are there ANY hidden charges" I was totally assured there were none.

GOOD HONEST BROADBAND ? NO, not at all.

source: Me, I pay for two accounts

[PlusNetTV]

@sweetypie000 the cessation fee is only applicable if the broadband is fully 'switched off', it isn't applicable to customers who leave us for another broadband provider that uses the BT network. There's more info about it on our website. If you signed up online then it's referenced in the T's & C's you agreed to, if you signed up over the phone then it's referenced in the T's & C's that were emailed to you.

[sweetypie000]

@PlusNetTV yeah whatever. You clearly don't post peoples comments without approval because of all the slack plusnet get. Anyhow, imo it's not good honest broadband and i'ill carry on telling people my experience with plusnet having told your sales person my dad has cancer, elsewhere

[PlusNetTV]

@sweetypie000 we've switched on comment approval for these videos because of some very offensive comments that have been posted to our channel in the past. We wouldn't want those sorts of comments visible where there's a chance we'll offend our customers.

[sweetypie000]

@PlusNetTV theres offensive comments all over youtube - it's called freedom of speech. If plusnet are upset by customers comments then maybe they ought to listen to the customer and give an honest service and cut down on the complaints.

"there's a chance we'll offend our customers." you mean "there's a chance we'll offend anyone thinking about becoming a customerr"

I would, like new and old customers, appreciate reading everyones valid opinion of an ISP

[PlusNetTV]

@sweetypie000 the comments i'm referring to were nothing do do with our service, and whilst i support freedom of speech it reflects very poorly on the company's image if we advocate, rasist, abusive or 'spam' posts on our youtube channel.

To make it *absolutely* clear, we have approved *all* comments containing feedback whether good or bad. That's as long as they haven't contained excessive swearing or unecessarily abusive remarks directed at other people who've posted here.

[sweetypie000]

@PlusNetTV "To make it *absolutely* clear, we have approved *all* comments " then lift the 'comments approval"

the fact of the matter is that £good honest broadband" reputation WILL be damaged if you lift your "comments pending" option.

What is there to be afraid of ? Every other ISP out there takes the flak good or bad.

"Hi, My name is bubba. I own 'Bubba Cars" I guarantee my cars are rust free and that I'm honest" then I censor my youtube page......

[PlusNetTV]

@sweetypie000 i think you might be misinterpreting what i've written?

~ We do *not* censor negative feedback.

~ The *only* posts we don't approve are those containing spam and racist/abusive/offensive comments etc.

~ We will *not* switch off comment approval as we don't want posts like those mentioned above offending our customers or tarnishing our image.

Hopefully I don't need to make it any clearer what our stance on comment moderation is?

[LebaneseBrit]

I don't know what Joe is feeding his Yorkshire Terrier on, but it farts in almost every ad. 0:12

[logic1011]

Keep clicking 0:12 :L

[4RedDwarf3]

Worst ISP in England, at least in my experience. Why do you think they are putting ads on TV in the first place, to drum up business of course, they hope these mildly amusing ads will pull in a few unsuspecting newbies... as im sure they will. Hate Plusnet and always advise people to stay away if they show interest in joining i steer people elsewhere to a more "honest" ISP.

[PlusNetTV]

@4RedDwarf3 the adverts are to raise brand awareness and acquire custom, isn't that what adverts are normally intended to do though?

Are you an ex-customer or is there something I might be able to help you with?

[4RedDwarf3]

@PlusNetTV No you cant help me, and yes, i am an ex-customer, which is where "my experience" comes in. As for the ads i would suggest that the ads are there because you obviously arent that popular, you dont see many other ISPs pumping out ads, other than the very big ones that arent just ISPs (Virgin, Sky, BT, etc). Anyway, good luck, but you spoiled your reputation years ago in my opinion.

[PlusNetTV]

@4RedDwarf3 sorry to hear you had a bad experience with us. Regarding the rest of your comments, you do know we're owned by BT don't you?

[Dietryingproductions]

@4RedDwarf3

I think Plusnet are lovely company, anytime I need any help there's really charming people at the end of the phone. I had a speed issue a while ago and they sorted it really quickly! Turns out something at the exchange was playing up. Maybe you just had a bad experience, I recommend Plusnet to everyone I know who needs internet :)

[omegachrome]

OMG I do the "What you doing?!" thing :')

[kidomarufan]

best advert ever. "what are you doing???!!" hahahaha

[patzobonski]

LEG IT!!!!!!!!!!!!

[Quigh]

we dont be beat on price, but we do be beat on grammar

[xPlantpoTx]

@Quigh lmao

[foxy3334]

where exactly in yorkshire is this filmed? it looks familiar

[cityfan4ever]

Please tell me where the ruddy hell this guys from, everyone i've spoke to says he's not from Yorkshire.. and im from Bradford

[Tool2525]

@cityfan4ever He's from Dewsbury, West Yorks.

[Madaboutspirit]

i still cant belive that i actuaaly live there XD just down the road it always amazes me XD

[Madaboutspirit]

OMG I LIVE THERE LIKE, 3 STEPS DOWN THE ROAD AFTER THE SHED AT 0:23 =D

[birminghamb1ues]

BEATEN BEATEN BEATEN !!!

Yorkshire is in England isn't it?

[PlusNetTV]

@birminghamb1ues it is yes, but we've intentionally used a (yorkshire?) colloqualism.

[OreozOnToast]

@birminghamb1ues well done -.- haha, yorkshire the best !

[LUFC896]

I've Chinkys do a better Yorkshire accent that

Right= Rate or Reet

[sixyearsleft]

I'm sick of you mocking northern Englishmen, It must stop this stereotypical BS.

I wouldn't be surprised at all if this marketing campaign was from the south...

I'll just let you know that there is growing numbers of northern people who are getting very angry with companies like this...

[Jazzers08]

@sixyearsleft well then these Northerners who are getting 'very angry' are just as bad as stuck up Southerners. Us northerners are known for being increasingly stoic and adverts like this are made for us to laugh at. I live 20 minutes from the Yorkshire border and I think that this kind of representation is fantastic!

[pcjwss]

his shrill scream is brilliant!

[Vahkahron]

0:09 for epic win

[beezerandchips]

I wondered what the lighting was for up on Cartworth a month or two ago. Now I know! I think My house is concealed from view by the massive dog statue.

[abioden]

on the day what you doing was brilliant . but he looked better with more dust over him . yes im 1 of the guys who blows it up behind him ...lol

[meesterlowe]

Leg it!

[aljenaero]

I was there on location when this was shot a few weeks ago. But i thought Heaven 17 was in this? What happened to the shooting with them?? Oh well it`s a great advert nice production.

[PlusNetTV]

@aljenaero the Heaven 17 ad is on it's way. It isn't being aired yet.

[thedancinggymnast]

@TonyAganaSUFC I know it is supposed to be like that on purpose because the slogan is 'from Yorkshire', however, I saw this advertised on a poster before I watched this advert. The poster gave no indication that it was written like that on purpose but it just made the company seem retarded. I just don't think it is very good that thousands of people will see this poster and will assume it is right.

[idcgaming]

@thedancinggymnast Only someone so idiotic that they do not deserve an opinion would believe that everything an advertising campaign says is correct. Hundreds of other TV ads use colloquialisms, and for far worse products than Plusnet's service, (which, by the way, is excellent.)

[RaraTayessem]

@idcgaming I beg to differ about their service.

It's ridiculous... myself and my FIVE housemates feel conned. Not to mention that they are cheating us out of AT LEAST 2Gb per month based on how they work it out. Our internet usage was 'topped up' yesterday - today we're back to slow internet. I don't know how they work it out, but we're not happy and they keep fobbing us off. None of my other friends are happy with them, either.

[PlusNetTV]

@RaraTayessem why do you think we're 'cheating' you out of bandwidth? We're certainly not aware of any problems with our monitoring systems. As per our usage monitoring pages, we measure data using 1000 Kilobytes = 1MB (Megabyte), 1000 MB = 1 GB (Gigabyte).

If you've an open support ticket, then post the reference here and i'll be more than happy to take a look into things for you?

[RaraTayessem]

@PlusNetTV I've dealt with a representative over the phone and I'm still unhappy with the way things are worked out. As a computing student, I feel offended that people treat me like an idiot... I know the data measured is incorrect, and had it confirmed by a tutor who used to work for an ISP to make sure I was correct in questioning it.

Myself and my housemates are looking into a new ISP for after Christmas.

[PlusNetTV]

@RaraTayessem with all due respect the tutor may have been right to advise you question the usage, but they can't possibly have access to the necessary information/systems required to tell you that it's been calculated incorrectly . As mentioned in my previous post, if you post a ticket reference here I'll have a look myself and check the back-end databases for any descrepancies.

[thedancinggymnast]

Won't Be Beat??????

grammar!!!!!!!!!!!

I won't be using your company if you make such basic errors such as that!

I don't care if it is supposed to be 'Yorkshire', you are a professional company!

[splahhh]

@thedancinggymnast LOL, you moron

[samliffe]

Is this Fat Les's last hurrah before being fired?

Dude

[Griffo2oo8]

"What you doing??!!". Cracks me up everytime.

[wthdoiput]

@Griffo2oo8 Hah me too, also "Leg it!"

[logic1011]

@Griffo2oo8 someone should make a remix

[carynb]

Fantastic ad!