how to get ride of a trojan/virus that is wont delete

[LatviaRullz1]

what song name?D:

[laniebabes18]

if this is a scam then how the fuck would you know btw..

i worked for a qualitfied cisco computer network course n your somethin like 10 or that away wae yer pish ya we lassie n you've probs got a trojan and virus that has fucked up your Computers start up and boot menu so dont be sayin im scammin ya we lassie trust me i know what am doin you dont so shhhhh ;)

[MrAppleby56]

when i load in safe mode its just a blank black screen with safe mode in every corner and like windows at the top help!!!

[laniebabes18]

what operating system do you have

Xp or vista and if you have xp you should disable your system restore and then try safe mod does it let you access any programs or anything at all because usaly a blank screen does appear but your computer could be badly infected

[MrAppleby56]

I have windows vista, i looked on the symantc website and it says its low risk. Its just all blank but theres only a few files infected. Im completely computer illiterate so i only have a vague ideo af what im doing lol

[tyvakfan124]

I got attacked by 6 trojans.. none came trought antivirus/firewall.

[laniebabes18]

must have a good anti virus and firewall