I Am Your Customer by Kevin Bradberry of TK Worldwide

[4dlong]

Kevin you are the best! Thank you for this!

[swluver1]

Absolutely the truth!

[wildbistro]

Some useful points here. Service is a major factor in business that oddly is often the last thing employees are trained to provide well. Service providers also need to be able to recognize when a customer simply needs reassurance & thoughtfulness, not necessarily perfection & pandering to their every whim. The other side is that we can't always make everyone happy... There's a balance, and that's where good service is.

[DailyGameplan]

This is so true. Salespeople need to realize the importance of their interactions with their clients.

[fourpeaksaz]

Excellent, all people who depend on sales for a living should watch this.

[matrocchi]

Very cool! EVERYONE in EVERY industry needs to hear this...