Indesit Hotpoint Merloni fridge freezer known design fault bad customer service

[dino1261]

The replacement Hotpoint and Indesit fridge still waiting for the guys to come and collect it...I've been on the case for the last 4 months. Same problem < Freezer cold , Fridge warm . 14 degrees. Absolute Rubish...I hve bought a new Bosch based on the advice of Indesit engineer whisperingly admitting to it. ''Get a Bosch bruv''..lol

[venares76]

Same thing has happened to my Hotpoint, they sent a guy round and he used my wife's hairdryer! His must have died from overuse. I'm paying £14.99 a month for an extended warrantee and I'm tempted to tell them to shove it. Its just gone wrong again now (fridge too warm) we have a baby and a 3yr old so its not good enough.

[mortgagefees]

@venares76 Guess what. After sending the email mentioned in this video I got a new fridge freezer from Indesit free of charge. Send me a message if you need details of who to contact.

[venares76]

@mortgagefees Cheers, it does say in my paperwork that if they can't fix it then we're entitled to a new one. The guy's coming round again today so we'll ask.