Shift Happens 2012 Shocking Customer Service Stats

[Fireflygunshot]

Each of those red dots also represent an animal in Australia that will kill you.

[PositiveVideos]

@Fireflygunshot Interesting point!! Yes, those cute little Koalas can be very nasty up close!! Thanks for sharing.

[Thelaroche12]

lol hilarious, in the title it says that this is 2012 customer service stats and yet it says that the video has been uploaded on december 22, 2009

[PositiveVideos]

@Thelaroche12 Good eye for detail. The statistics haven't changed in the last 3 years, in fact they have been stable for 10 years so we felt this was ok to proceed with. It is not in our values to mislead anyone. Again thanks for noticing. All the best!!

[illeaglskillz]

felt like i washed a commercial

[PositiveVideos]

@illeaglskillz I guess there is a commercial reason behind our video. I do hope though that we have been able to educate also. Our goal is to have a world of happy, smiling customer service assistants that are proud of their jobs and love to serve you the consumer!! Power to the people....

[mjcrowe]

sorry, but if you really were employed by those companies on your clients page, there is no way in hell that i would ever hire you to train my employees

[PositiveVideos]

@mjcrowe thanks for your feedback MJ. We do work for those companies and they are very satisfied with the results. Sorry to hear we wont be doing work for you. All the best to you and your team(s)...

[briansuck]

Business owners usually only train and force the staff to do sales, not customer service. You can easily spot their frustation by just listening to their words. Business owners need to realise that 1 unhappy customer spreading their experience to friends is a total disaster. So if you have 20 of them walk out unhappy every day. You just lose your reputation from 20 networks of people. Might as well close your business before losing more money.

[PositiveVideos]

@briansuck Top comment Brian. The old saying "Happy the service, tell others, if not tell us" applies even more in the age of social media and the viral nature of good and bad press. Love it. Hope to converse with you again. This type of comment is always welcome here at PositiveVideos!!!

[TheViciousKiller]

like if u paused at 0:41 and tried to count them!

[PositiveVideos]

@TheViciousKiller For our next infographic video I'll create an interactive game based on your comment. Thanks for the idea!!

[TheViciousKiller]

@PositiveVideos your welcome?

[LAZrailkapinda]

Shit happens xD

[PositiveVideos]

@LAZrailkapinda Yes it does!! Let's make sure that it's epic!!

[PositiveVideos]

The world would be a better place if everyone gave as good customer service as your Mum. Thanks for sharing. Keep an eye on our website as soon we will be awarding customer service *STARS*.

[2404jayjay]

My mum worked at woolies in the deli for just over 5 years then we moved so she found a job at IGA and has been working their for the past 2 years she's really friendly and actually makes conversation with the customers in the past and now regular customers have actually given her presents and In woolies and IGA her colleagues are jealous of her :P now shes the manager of the deli in IGA. Just thought I'd share ;)

[macoveibianca]

what is the name of the song?

[newbusinessresources]

Extraordinary video. Facts speak for themselves. Great customer service does matter and it distinguishes itself louder than most anything else. My in-laws ate at an upscale restaurant and no served them after the initial order was taken. Upon inquiring, no staff member was assigned to them thus no drinks were refilled or dirty plates removed. They had to physically ask for this service. They will never return. Case and point.

[constancejuarez36]

fantastic videos, thanks for sharing .. keep it up =)

[ericaduncan21]

really good video! Thanks for sharing :)

[kmclean48]

what does pints and quarts of beer have to do with customer service?

[Stompy1996]

lol, i work at mcdonalds but seriously, i try to give good customer service but if a customer comes in shitty and treats me like shit in general, or over a simple, easily fixable mistake, don't expect me to keep up a bright smiley face, it just won't happen

-on behalf of all the people i know who hate shitty customers.

[TheDimsimsim]

AND DID U KNOW THAT ONLY 1% OF PEOPLE WATCHIN THIS WILL GIVE A SHIT ABOUT "POSITIVE TRAINING" ??

[i2shaheen2i]

If every australian would follow the "positive training" then still 82% of the sme's would go bankrupt because it is not posible for everyone to koop your head up. someone has to go down. so that would mean that is everyone would follow the training, 82% of the ppl who folowed the training would still go bankrupt. that is a bad reputation as a company when 82% of your costumers failed.

[19noukie94]

nice video...

where's the music from?

[awrangerfan24]

Well, I now know that I'm not going to sell food when I grow up.

[angelfren]

Brilliant way of promoting yourselves !! Even though i did realize that this was a marketing gimmick i was glued!! :)

[microsoftaddict]

nice video, shame that i live on the other side of the planet...

could you tell me the name of the song?

[MrPip66]

Wow the first comment! What should i say? So much pressure!!! Ummm.... THAT VIDEO ROCKED!!!! I WAS ON THE EDGE OF MY SEAT!!!

[repent91]

love it. Soundtrack?