I got this junk to Oct 2011. Cost £350+ with the accessories. Dyson are full of Shi*! I rang their help line/talked though suction test, did nothing. Said it's under guarantee and can send an engineer at cost £25.00, if its found to be just how this model is, I'll have to pay £75+ on top (!) Didown test bits of paper/talc on the carpet OK, on wood floor *uselss*. It's an over engineered piece of crap making my 'Dyson DC25 'Multi Surface' Exclusive', the worse vac I've ever purchased!!!!!!!!!!!!
As the former owner of a dyson ball vac mod 24 all floor and a model 33 I have com to the unfortunate conclusion they are over engineered , fragile , overpriced and way more complicated than a carpet vacuum need be. My wife & I are in our 50s & no kids around , the wand broke one the first one oh and a spring popped off the dirt cup lever .
Sales person suggested a model 33 next , the thing sounded like a stump grinder!
So I used my eyes & brain got a "nimble" by electrolux & we couldn't be mo
This video reminds me of what James Dyson experienced in 1982, where he was going to demonstrate his upright vacuum prototype to Electroluxe (or Sebo, I forget) and when he got there the reviewer turned it on, shoved it in a pile of rubbish and shouted "IT DOESN'T WORK" then got a cylinder out and vacuum each part individually.
Just to update this we did return the DC25 and ended up buying an inexpensive Hoover from Walmart that performs much better than the DC25. Even hoover had the forethought to make the head height adjustable so that it can be used on all surfaces to pick up whatever you need to pick up. Will it last as long as a Dyson? Who knows but I can buy several hoovers for the price of the Dyson and have something that actually works for our needs.
@bsasten All you had to do was lift up the vacuum to suck up round large pellets like cheerios! Do you know how simple it is to lift up a vacuum? it's really easy to do. I'm a big fan of Dyson and I don't care what it does and doesn't go over I appreciate for what a great job it doe's on cleaning my carpets.
The message put across with this video is rather misleading. If you want to pick up larger food items with the dyson you would just use the hose... I doubt highly that the swiffer can clean a carpet anywhere near as well as the dyson. I also dont reckon that the swiffer would last as long, have as much suction power, be as versatile, be as cheap to run (it looks to have consumable cloths on the bottom?). Granted it may be a lot cheaper but would you clean your whole house with it? Probably not.
...I'd just just a broom. I don't even know why you rely on a vac to clean a hard surface. seriously, you actually rely on a full sized, upright, vacuume for hard sufaces?
@derick1259 10 out of 10 doctors recommend to use a hepa vacuum on your hardwood floors.Allergy suffers must do this.You have millions of tiny cracks in your hard floors that hold and trap dust-mold-bacteria that a simple broom can not get out or even a swifter can get all the way.Only good suction power from a vacuum can pull all of these microscopic particles out of your hardfloors.So yeah..Most people use a vacuum for there floors.
@derick1259 The Dyson in this video is great for that.It has good suction to pull out the dust.It just has a very low profile head that is designed to seal very good to your carpet.Most other vacs have a large debrea channel in there floor head that will help pick up the cheereo's like in this video.This Dyson does not.It doesnt mean it cant suck up all the more important stuff.It just sets to low to the floor on hardwood.A horse hair floor tool is the best tool to use on your floors.
@derick1259 Yeah you could say to a point.I dont know how much true suction power the swifter has.If any larger particles get on the swifter pad while you are still rubbing it on the floor like a tiny speck of glass or anything larger than fine dust...It'll scratch and leave wore groove marks on your floor.Just like a piece of sand paper...Its much better to use a good vac.on your floors.Kenmore.Panasonic,Miele are much supierior on hardwood than Dyson's ball.
Unfortunately, most Dyson's have not been designed to suck up larger objects through their floorhead. Most of their models will just "snowplow" the debris as your video shows.
Dyson really needs to hire a vacuum historian. They have improved filtration on a bagless machine, but they have made a lot of foolish errors that other manufacturers have already long corrected. Improperly channelled floorheads and incorporating cogged belts without a circuit breaker is not smart engineering.
@FerryGeek Right, the DC14 I believe was, and I think too with the 17, not sure about the Ball models.
I agree with the cogged belt issue. THAT is a HUGE design flaw in my opinion; Dyson WILL replace your belt at no cost to you (my neighbors had a belt break in their DC17 and Dyson was supposedly prompt and awesome to replace it quickly) but that's still a oversight I believe.
Oh my bad I didn't know a $500 vacuum wasn't supposed to pick up stuff our kids spill on the floor. If it isn't designed to vacuum stuff up off your floor what is it supposed to do, clean the toilets?
It is a vacuum cleaner for crying out loud, we have never had a unit that was unable to vacuum up cheerios off of a hard surface floor. So yep in my opinion it is a crappy design.
@bsasten Of course it is, but you DON'T KNOW HOW TO USE IT! The head is meant to pick up smaller DIRT, not big chunks of wheat! You're whining about it's design when all you have to do is pull out the hose to suck up some cherios?
You obviously don't deserve to own a good vacuum, haha.
@FeeLtheHertZ Most machines that have a brushroll shut-off, whether dual motor or clutched, have a floorhead designed to clean carpets and floors. I do not have problems picking up large particles when vacuuming the floor with my machine, a Miele S7580. A lot of cheaper machines with brushroll shut-offs do not have problems picking up large particles, either. Dyson finally improved their brushrolls after many years of poor carpet cleaning performance, maybe the floorhead design is next?
@FeeLtheHertZ Nope you are right we don't deserve such a well designed piece of machinery so based upon your suggestion we decided to send it back and we are using our old sears vac that has served us well for the last 10 years.
O yeah and since you mention the hose that is a disaster too. The hose is super flimsy and will collapse/compress itself at the least bit of suction it encounters. Forget trying to use it with the small brush attachment without battling the damn hose the whole time.
@bsasten The hose is actually a well built and durable part that is a TRUE feat. in engineering; NO other hose like that has the ability to stretch six times its length, and I believe Dyson uses REAL rubber too, not some fake synthetic stuff - not that it's necessarily better, but they take the time to MAKE SURE it's built out of some the BEST materials for the application.
It's just the nature of a stretch hose buddy, get used to it or stop complaining. Most others find the design great.
@FeeLtheHertZ Miele's hose is far superior to Dyson's hose.That is probably the one thing I dont like about Dyson's.The hose.When the vacuum is on it doesnt stretch much at all before it tugs the vacuum at you.It has to much recoil to it.The kenmore Intuition vac for example has more suction power in the hose but is able to stretch out alot better.And there hose is pretty much just as durable.Its not a bad thing.I wish Dyson would address it some though.But Miele has it figured out!
@FeeLtheHertZ You must have had a double shot of the Dyson marketing coolaid.
We aren't the only ones underwhelmed by the performance of the DC25 there are plenty of poor reviews of this unit on the net. I consider this video a public service announcement. To show people that it isn't the "end all be all" of vacuum cleaners. It may work fine for you but if it can't vacuum up cheerios or even its' own dirt that accidentally gets dumped on the floor while emptying it then it doesn't work for us.
Ok then? Use the swiffer on the floors and the dyson on your carpet.
ab102798 3 weeks ago
Lol vaccum cleaner lovers, passionatly fighting over their vaccums.
Chris40679 2 months ago
I got this junk to Oct 2011. Cost £350+ with the accessories. Dyson are full of Shi*! I rang their help line/talked though suction test, did nothing. Said it's under guarantee and can send an engineer at cost £25.00, if its found to be just how this model is, I'll have to pay £75+ on top (!) Didown test bits of paper/talc on the carpet OK, on wood floor *uselss*. It's an over engineered piece of crap making my 'Dyson DC25 'Multi Surface' Exclusive', the worse vac I've ever purchased!!!!!!!!!!!!
intcell 3 months ago
Comment removed
panaclean775 4 months ago
Comment removed
zmanifest 4 months ago
umm, i dont think the dyson ball or the swiffer were made a pick up solid food
mysuperliam 6 months ago
you shod have yousedthe hose then it would be better
BAKUGAN0612 8 months ago
As the former owner of a dyson ball vac mod 24 all floor and a model 33 I have com to the unfortunate conclusion they are over engineered , fragile , overpriced and way more complicated than a carpet vacuum need be. My wife & I are in our 50s & no kids around , the wand broke one the first one oh and a spring popped off the dirt cup lever .
Sales person suggested a model 33 next , the thing sounded like a stump grinder!
So I used my eyes & brain got a "nimble" by electrolux & we couldn't be mo
JatoAv8er 10 months ago 2
This versus video Dyson dc25 vs Swiffer sweeper vac, this is like comparing Apples to Oranges!
zmanifest 10 months ago 2
if you dont want your dyson il give you 50 bucks for it :D
vacuumlover1 10 months ago
you know the great inventors at dyson invented this thing called a hose which you use for bigger things
jboz7 11 months ago
This video reminds me of what James Dyson experienced in 1982, where he was going to demonstrate his upright vacuum prototype to Electroluxe (or Sebo, I forget) and when he got there the reviewer turned it on, shoved it in a pile of rubbish and shouted "IT DOESN'T WORK" then got a cylinder out and vacuum each part individually.
derick1259 1 year ago
hahahahah lol
missmuffinhead 1 year ago
Just to update this we did return the DC25 and ended up buying an inexpensive Hoover from Walmart that performs much better than the DC25. Even hoover had the forethought to make the head height adjustable so that it can be used on all surfaces to pick up whatever you need to pick up. Will it last as long as a Dyson? Who knows but I can buy several hoovers for the price of the Dyson and have something that actually works for our needs.
bsasten 1 year ago
@bsasten lol.... thanks for uploading ths..
missmuffinhead 1 year ago
@bsasten
You should have got one of the other dysons.. preferably one with wheel.
Dc25's are designed for this type of floor.
jontiways 8 months ago
Comment removed
zmanifest 8 months ago
@bsasten All you had to do was lift up the vacuum to suck up round large pellets like cheerios! Do you know how simple it is to lift up a vacuum? it's really easy to do. I'm a big fan of Dyson and I don't care what it does and doesn't go over I appreciate for what a great job it doe's on cleaning my carpets.
zmanifest 5 months ago
@bsasten Demonstrating the ability between a Dyson and a Swiffer is like comparing Apples to Oranges! Plus I'm a big fan of Dyson.
zmanifest 5 months ago
@bsasten Last but not least, the Swiffer is an electric broom not a real vacuum!
zmanifest 4 months ago
Comment removed
zmanifest 4 months ago
@bsasten Comparing a Dyson Ball to a Swiffer is really an unfair thing you know!
zmanifest 3 weeks ago
The message put across with this video is rather misleading. If you want to pick up larger food items with the dyson you would just use the hose... I doubt highly that the swiffer can clean a carpet anywhere near as well as the dyson. I also dont reckon that the swiffer would last as long, have as much suction power, be as versatile, be as cheap to run (it looks to have consumable cloths on the bottom?). Granted it may be a lot cheaper but would you clean your whole house with it? Probably not.
021753483 1 year ago
Or I could use a broom.
Costerguy1234556 1 year ago
...I'd just just a broom. I don't even know why you rely on a vac to clean a hard surface. seriously, you actually rely on a full sized, upright, vacuume for hard sufaces?
derick1259 1 year ago
@derick1259 10 out of 10 doctors recommend to use a hepa vacuum on your hardwood floors.Allergy suffers must do this.You have millions of tiny cracks in your hard floors that hold and trap dust-mold-bacteria that a simple broom can not get out or even a swifter can get all the way.Only good suction power from a vacuum can pull all of these microscopic particles out of your hardfloors.So yeah..Most people use a vacuum for there floors.
panaclean775 1 year ago
@panaclean775 I see, I see. So I guess allergy sufferers need to vacuum their hard floor. Why not use the Dyson circumstances like that.
derick1259 1 year ago
@derick1259 The Dyson in this video is great for that.It has good suction to pull out the dust.It just has a very low profile head that is designed to seal very good to your carpet.Most other vacs have a large debrea channel in there floor head that will help pick up the cheereo's like in this video.This Dyson does not.It doesnt mean it cant suck up all the more important stuff.It just sets to low to the floor on hardwood.A horse hair floor tool is the best tool to use on your floors.
panaclean775 1 year ago
@panaclean775 ...Meh, It's fair test then I guess.
derick1259 1 year ago
@derick1259 Yeah you could say to a point.I dont know how much true suction power the swifter has.If any larger particles get on the swifter pad while you are still rubbing it on the floor like a tiny speck of glass or anything larger than fine dust...It'll scratch and leave wore groove marks on your floor.Just like a piece of sand paper...Its much better to use a good vac.on your floors.Kenmore.Panasonic,Miele are much supierior on hardwood than Dyson's ball.
panaclean775 1 year ago
Comment removed
panaclean775 1 year ago
Unfortunately, most Dyson's have not been designed to suck up larger objects through their floorhead. Most of their models will just "snowplow" the debris as your video shows.
Dyson really needs to hire a vacuum historian. They have improved filtration on a bagless machine, but they have made a lot of foolish errors that other manufacturers have already long corrected. Improperly channelled floorheads and incorporating cogged belts without a circuit breaker is not smart engineering.
FerryGeek 1 year ago
@FerryGeek Right, the DC14 I believe was, and I think too with the 17, not sure about the Ball models.
I agree with the cogged belt issue. THAT is a HUGE design flaw in my opinion; Dyson WILL replace your belt at no cost to you (my neighbors had a belt break in their DC17 and Dyson was supposedly prompt and awesome to replace it quickly) but that's still a oversight I believe.
FeeLtheHertZ 1 year ago
This is so STUPID! It's not the QUALITY of the unit that's bad, it's your OWN HEAD that doesn't realize it's not *DESIGNED* to do this!
Get a brain or a cleaning lady.
FeeLtheHertZ 1 year ago
@FeeLtheHertZ
Oh my bad I didn't know a $500 vacuum wasn't supposed to pick up stuff our kids spill on the floor. If it isn't designed to vacuum stuff up off your floor what is it supposed to do, clean the toilets?
It is a vacuum cleaner for crying out loud, we have never had a unit that was unable to vacuum up cheerios off of a hard surface floor. So yep in my opinion it is a crappy design.
bsasten 1 year ago
@bsasten Of course it is, but you DON'T KNOW HOW TO USE IT! The head is meant to pick up smaller DIRT, not big chunks of wheat! You're whining about it's design when all you have to do is pull out the hose to suck up some cherios?
You obviously don't deserve to own a good vacuum, haha.
FeeLtheHertZ 1 year ago
@FeeLtheHertZ Most machines that have a brushroll shut-off, whether dual motor or clutched, have a floorhead designed to clean carpets and floors. I do not have problems picking up large particles when vacuuming the floor with my machine, a Miele S7580. A lot of cheaper machines with brushroll shut-offs do not have problems picking up large particles, either. Dyson finally improved their brushrolls after many years of poor carpet cleaning performance, maybe the floorhead design is next?
FerryGeek 1 year ago
@FeeLtheHertZ Nope you are right we don't deserve such a well designed piece of machinery so based upon your suggestion we decided to send it back and we are using our old sears vac that has served us well for the last 10 years.
O yeah and since you mention the hose that is a disaster too. The hose is super flimsy and will collapse/compress itself at the least bit of suction it encounters. Forget trying to use it with the small brush attachment without battling the damn hose the whole time.
bsasten 1 year ago
@bsasten The hose is actually a well built and durable part that is a TRUE feat. in engineering; NO other hose like that has the ability to stretch six times its length, and I believe Dyson uses REAL rubber too, not some fake synthetic stuff - not that it's necessarily better, but they take the time to MAKE SURE it's built out of some the BEST materials for the application.
It's just the nature of a stretch hose buddy, get used to it or stop complaining. Most others find the design great.
FeeLtheHertZ 1 year ago
@FeeLtheHertZ Miele's hose is far superior to Dyson's hose.That is probably the one thing I dont like about Dyson's.The hose.When the vacuum is on it doesnt stretch much at all before it tugs the vacuum at you.It has to much recoil to it.The kenmore Intuition vac for example has more suction power in the hose but is able to stretch out alot better.And there hose is pretty much just as durable.Its not a bad thing.I wish Dyson would address it some though.But Miele has it figured out!
panaclean775 1 year ago
@bsasten If you're too lazy to simply remove the hose, then that's *YOUR* problem, NOT Dysons.
Get over it.
FeeLtheHertZ 1 year ago 7
@FeeLtheHertZ You must have had a double shot of the Dyson marketing coolaid.
We aren't the only ones underwhelmed by the performance of the DC25 there are plenty of poor reviews of this unit on the net. I consider this video a public service announcement. To show people that it isn't the "end all be all" of vacuum cleaners. It may work fine for you but if it can't vacuum up cheerios or even its' own dirt that accidentally gets dumped on the floor while emptying it then it doesn't work for us.
bsasten 1 year ago
@FeeLtheHertZ ...you tit!
intcell 3 months ago