lol, the same happened to me, but I found out after about 2 mins (a sales rep came up to me)that each store employee has a PDA to check you out. They take your money or CC on the spot then get the product. Its different, no real checkout place, but I liked the concept of any sales rep being a checkout.
Apple store staff now have mobile things for selling, and don't use the register point unless they making a refund or something, so they don't stand there anymore. But one of them should have come up to you to help. or did you scare them all away :-p
Saying Jeff should go find the staff is bunk. The well-established retail model in 99% of US stores: A sales clerk is stationed permanently at the cash register. (When that person goes on bathroom-break, they usually have to get someone to spell the off!)
You Mac Daddies saying he should just go get one of the people in the black shirts...Ha! Apple caters to the "art crowd". More black shirts walk in and out of that store than backstage at "Cats". Not Jeff's job to find an employee anyway.
I missed nothing. Doesn't matter if he broke through 12 of them like a wide receiver breaking a defensive line. It's still their job to play zone and keep a body at the cash register.
Though I admit the overall importance of the whole issue rates down there with the immortal "tastes great" vs. "less filling" dilemma.
This is a bit of an odd problem with Apple Stores.
Jeff: Your mistake was not walking up to an employee and saying "Hey, I just need to buy this.. can you ring me up?"
It's a constant Mac vs. PC UI argument. Jeff's being a PC user by walking all the way to the back of the store going to the "sales counter", whereas the MacOS UI just expects you to ask the first employee you see.
Although I think your analogy is very clever you are still wrong... it has nothing to do with PC vs Apple... How is a person that has never visited an Apple store supposed to know that anyone can ring up a purchase if that is not the norm in any other store?
My experience with the AppleStores is the same + worse! When I want stuff I go to the Apple service franchises they screwed when they opened these glitzy mall stores...and there are only one or two people that know anything and they hide in the back! Trying to find someone just to pay for what you want is a real challenge!!!!
Just got up to anyone who works there and tell them what you want. Standing around and whining because nobody comes up to bug you isn't their fault, it's yours. Are they supposed to read your mind?
what you just said, jcr, could be summarized as salesperson saying "you are many, and I am just alone"... we have had them numerous back in USSR time - you know how it ended up.
Nonsense. That guy is just like a chick playing the "if you don't know, I won't tell you" game. So, he goes in a store, and sulks. That's nobody else's fault.
A big part of why Apple stores are so successful is that they don't have people mob you to try to sell you something like the Best Buys and Circuit Cities of the world.
ahem, it might difficult to grasp for you, but is pretty clear for me - there is nobody there to help, to answer questions, they are nowhere. oh, I forgot, it is iSell concept :)))
Take a good look when he swings the camera to the front of the store. Any of the people in the black T-shirts could have helped him, if he wasn't busy sulking.
This is just plain LAME jcr.... A retail store by definition is a service and you should not have to seek out someone to buy something.... he is standing at a register waiting to be served... that concept seems to work well at the other 99.999999% of the stores out there....
that was incredibly pointless
stew7479 3 years ago
wtf
xrey 4 years ago
lol, the same happened to me, but I found out after about 2 mins (a sales rep came up to me)that each store employee has a PDA to check you out. They take your money or CC on the spot then get the product. Its different, no real checkout place, but I liked the concept of any sales rep being a checkout.
mrbit10 4 years ago
I agree that there should be a sign in the back stating that the reps are the checkouts.
mrbit10 4 years ago
why dont u ask somone u nob
funnypeople999 5 years ago
Apple store staff now have mobile things for selling, and don't use the register point unless they making a refund or something, so they don't stand there anymore. But one of them should have come up to you to help. or did you scare them all away :-p
moshrock 5 years ago
Saying Jeff should go find the staff is bunk. The well-established retail model in 99% of US stores: A sales clerk is stationed permanently at the cash register. (When that person goes on bathroom-break, they usually have to get someone to spell the off!)
You Mac Daddies saying he should just go get one of the people in the black shirts...Ha! Apple caters to the "art crowd". More black shirts walk in and out of that store than backstage at "Cats". Not Jeff's job to find an employee anyway.
djkerton 5 years ago
You miss the point.
How many Apple Store employees did he walk by to get to the counter?
feedlebom 5 years ago
I missed nothing. Doesn't matter if he broke through 12 of them like a wide receiver breaking a defensive line. It's still their job to play zone and keep a body at the cash register.
Though I admit the overall importance of the whole issue rates down there with the immortal "tastes great" vs. "less filling" dilemma.
djkerton 5 years ago
This is a bit of an odd problem with Apple Stores.
Jeff: Your mistake was not walking up to an employee and saying "Hey, I just need to buy this.. can you ring me up?"
It's a constant Mac vs. PC UI argument. Jeff's being a PC user by walking all the way to the back of the store going to the "sales counter", whereas the MacOS UI just expects you to ask the first employee you see.
feedlebom 5 years ago
Although I think your analogy is very clever you are still wrong... it has nothing to do with PC vs Apple... How is a person that has never visited an Apple store supposed to know that anyone can ring up a purchase if that is not the norm in any other store?
jtalvy 5 years ago
You bring up a great point Jeff!
somewhatfrank 5 years ago
My experience with the AppleStores is the same + worse! When I want stuff I go to the Apple service franchises they screwed when they opened these glitzy mall stores...and there are only one or two people that know anything and they hide in the back! Trying to find someone just to pay for what you want is a real challenge!!!!
nthornberry 5 years ago
Just got up to anyone who works there and tell them what you want. Standing around and whining because nobody comes up to bug you isn't their fault, it's yours. Are they supposed to read your mind?
-jcr
NSResponder 5 years ago
what you just said, jcr, could be summarized as salesperson saying "you are many, and I am just alone"... we have had them numerous back in USSR time - you know how it ended up.
silpol 5 years ago
Nonsense. That guy is just like a chick playing the "if you don't know, I won't tell you" game. So, he goes in a store, and sulks. That's nobody else's fault.
A big part of why Apple stores are so successful is that they don't have people mob you to try to sell you something like the Best Buys and Circuit Cities of the world.
-jcr
NSResponder 5 years ago
ahem, it might difficult to grasp for you, but is pretty clear for me - there is nobody there to help, to answer questions, they are nowhere. oh, I forgot, it is iSell concept :)))
silpol 5 years ago
Take a good look when he swings the camera to the front of the store. Any of the people in the black T-shirts could have helped him, if he wasn't busy sulking.
-jcr
NSResponder 5 years ago
This is just plain LAME jcr.... A retail store by definition is a service and you should not have to seek out someone to buy something.... he is standing at a register waiting to be served... that concept seems to work well at the other 99.999999% of the stores out there....
jtalvy 5 years ago
Didn't you see the iCheckout? No salesperson needed.
Timothy Shey 5 years ago
See? Apple is such a great product that IT SELLS ITSELF.
kberger 5 years ago
I usually wait five minutes and then just walk out.
B4TT3RY 5 years ago