Call handling Skills

[shellybirdy]

i enjoyed this vid

[willbirful]

brilliant video

[SickODaniel]

HELL FUCKING YEAH

TO ALL THE DUMB PPL WHO ACTUALLY CALL CUSTOMER SUPPORT

WE DON'T GIVE A SHIT ABOUT UR PERSONAL LIFE, WHAT U HAVE BEEN TROUGH OR ANYTHING LIKE THAT, WE JUST WANT TO KNOW WHAT UR CONCERN IS AND SOLVE IT IN LESS THAN 10 MINS

KTHNX

[MrRandyvous]

LOL! He's like Peter Griffin! Human version. :D

[MsCassiah]

this was a clip from a movie.. this is surreal



[spankingthemonkey101]

WOOOOOOOW HOW DO YOU SEE OUT OF THE OTHER SIDE OF THE PHONE!!!

[Bahzad23]

what movie is this

[ohlamarie]

thats microsoft for ya..

[taripres]

Ok, yeah that was pretty funny..lol!! Great "Skills", or whatever that was :-)

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[AugustInAdelaide]

type in 'The Call Centre Song' LOL!!!!!

[techgeek0527]

I work in a call center and go through this a few times a day, atleast.

"Oh, well that has nothing to do with me, call them..... Have a nice day!"

[potentperson]

dude needs to work on his solitaire skills lol

[MaxximumRage]

I wish that all reps could do that too!

[kempandrew89]

good video - i have a website callcentrehelp.co.uk which will give agents some good pointers and real life experiences!

[KevinPatrickCarey]

I can't blame her for not wanting to call Adobe their "technical support" is downright non-existant. They charge RIDICULOUS amounts for their software then offer terrible support.

[sgtrius]

lmao @ "note the adobe in adobe acrobat"

[amyk135]

This guy is awesome!! boothy loves it! buzzing

[vylicer]

Well...The customer did contact the wrong people but the guy should've just politely point out the way to shed some light on the girl's problem.. But...What I do like about this vid is the fact that this guy is playing solitaire while taking in calls..LOL...

[TheYorumcu1]

they r speaking so fast...ı dont understand you...bcuse my english  little

[pepitox90]

FUCK YOU FAT FUCK!! YEAHH WHOS WITH MEE hahahah

[boygeniuz3]

hehehe what a creep.

[manuelramos181]

Thanks for calling microsoft.XD

[wesmatron]

A customer services representative should answer the call in a way that demonstrates how good at their job they are, not how bad the customer is.

[TigerFalcon70]

No customer should ever be treated this way. This is definitely the way NOT to handle a call

[ChristosPowerfist]

I had today one customer with adobe acrobat , when I told him we do not support it he started asking another stupid questions ... lool

[megalegokid90]

HA HA

[redjo1160]

Disagree with comments re this guy rocks... Kill them with kindness and you'll get much further in your business.



[KevinCarey]

I work in a call center and I can honestly say I am totally like this guy and it doesnt even matter how nice the person is. It only takes a year to become a souless abomination. The army should hire me...I wouldnt even blink

[yeayimawsome]

i thought youtube was microsoft

[Qieth]

Man, this guy sucks at Solitare. Excellent CS skills, though!

[squishygirl]

man I hope he's not being monitored lol

[jasonwenceslaojr]

this is a good example of thing you SHOULDN'T do. LOL

[quenlou]

i like d guy!.:)

[yimiyanzi]

Shit

[deysweetgirl]

critical error-- QA  zero!!!! u should be fired,,, customer is too nice to not receive any assistance!!

[alfredoLaliga]

and he thrown the responsibility on the customer side .

[alfredoLaliga]

thats was very bad instance for call center agents ( he was hasty + he did not provide sufficient care about the customer problem + he did not apologize + he was playing a game while he talking to her + he already take a long time to pick up the phone and etc ..... )

[lb8068]

@aandretrain It's called "sarcasm".

[roanne0313]

this dude's a jerk!!!

haha..

[aandretrain]

That was a poor example of customer service. He interupted and showed no empathy. He did not try to direct the customer to the source. This is a good example of what not to do.

[loca4u2b]

@aandretrain let me gues your a QA?

[jardidge]

That when no where and could have gone a 100 other ways. Some of which may have been funny.

[MsStrawberrySky]

haha funny!

[atr1982]

this guy rocks!! way to go man... customers deserve to be treated like shit because they are shit to the reps on the phone too!!! xD

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[KevinPatrickCarey]

@atr1982

yah they wall want help but they arn't afraid to talk to us like we are slime on their shoe. The things ive been called by customers would make your hair turn white overnight. I bet they wouldn't say the shit they do to my face though

[LMRA177]

REALLY?

[MrNokken]

what thefuck



[thebiggestchill]

Not funny, but close. ThewebsiteIsDown was much, much better. I wonder why MS doesn't request this is removed with all their power and what not. Prob trying to figure out win7

[zinicore]

Sad - this is the norm these days.

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[ProjectWander]

This guy is amazing! hahaha

[KevinCarey]

this guy is a GOD

[DOYLERULES69X]

You don't know who to call? Seriously? He Just said, Call Adobe you dozy bitch.

[Cherrii321]

LOL...that was customer service!!?!?!

[RebirthWoWGuild]

that was bad so gay

[WitchOvAgnesi]

LOL @ Adobe Acrobat

Otherwise, really dumb video.

[ivanovich101]

loko!

[Siciliana37]

LOOL thats bad customer service, the kind i hate!

[edohemmes]

be nice doesn't cancel out the 'dumb" in you .

HAHAHAHa

[kirstenfairy19]

no not helpfull at all

[n7c7m7p8]

the guy seems not to be smart. :D