angry dell support call

[ldbonanno]

What an idiot!

[sxylilfire]

LMFAO!!!! what an ahole!!! i wouldve hung up LOL

[TheXboxXperts]

take the batteriey out i dont care about spelling

[bassl0va]

Dude shoulda bought a Mac. Clearly he is too stupid to use a PC. Honestly. How stupid can you be?!?

[dakotarazzle]

I laughed my fucking ass off.

[brentsapp25]

always the total idiots that are the rudest

[JonP1961]

Cool effect at 4:04 which is apparently the moron exhaling through a series of compression/distortion/flanger­/phase effects pedals :D

[MisterJaypers]

I'd have told him to drop it out a window. 

[iamnothingbutzero]

It's really a must for every rep to obtain all information to be notated on the customer's account because if ever customer will call, the next rep that will receive the call will know what to do based on previous transaction. It's also for the customer's account to be secure because here in USA, fraud is widespread.

[momomishoni]

LoL, I work for a power company and have to deal with people who have had there power disconnect for non payment, power outage. And I thought my calls were bad. This dude was a real fucking dumbass and a asshole.

[UrharRar]

dell T support is the worst in the world

[jimindrix3]

He never thought to try holding down the power button for a couple of seconds..? r_r

Ffs... Glad the customer rep' was level headed. Kudos to him! ^-^ win

[sharymae329]

the guy should be a little bit nicer...he got a very bad attitude...I wish he will know how mean he is...He dont have any breeding...

[xXguitardude9Xx]

dude how the fuck did he not think of just holding own the power button? did he not read the manual???

[sfgdragon]

is that Ross from friends? the IT guy

[xrEd25x]

she sounds like my english teacher

[80sbreaker]

u are an idiot u dont knw how to turn off a computer u must be the most stupid person living

[vinuf666]

Dell had a stupid policy wherein you cannot support a customer unless u verify cust details. If u proceed then the QA team will give u a red alert which means u r walking towards the gate of that stupid company called Dell. Damn Mr. Dell enjoys with his dummy looking smile in mags when agents and customers are screwed bcos of his stupid policies bcos if u r in dell even while $h1tt1ing u have to follow policies

[Msmiles78]

ha ha ha ah...sorry I can't stop laughing!!!!!! I just gave it to you..'I'm her son,Godamn you!!!!!Why you need all that????What the hell and the fuck is going on to this godamn thing.....

[Msmiles78]

ha ha ha ah...sorry I can't stop laughing!!!!!!

[sean1256]

This guy sums up the intelligence of about 95% of the people that leave comments on youtube.

[mrpancakes420]

whoa sounds like the turrets guy.

[Dallouez]

It gets worse and worse. I called consumer complaint and got a computer asking if I want english or spanich. They asked this for every question. I finally got frustrated and hung up. I bought a Dell. What a mistake! My HD went off line and they had a Disk with drivers! Did I say my DVD/CD was down! So my Dell cannot load the disk! The computer I bought I thought was from the USA was from ASIA!

[bathroomatm]

unplug it? remove the battery?

[matrix86]

Kudos to the agent for continuing to follow protocol and keeping his cool despite the stressful situation. I hope he got a raise or at least a bonus, lol.

[onemanrls]

this agent was a complete moron. You don't handle an irate customer like that.

This one of those situations where you can throw protocol in the trash. Tell him how to turn it off, then collect his information.

He was obviously taunting the customer, doing it on purpose to make him more mad. He was probably putting himself on mute and probably laughing his head off.

[guitarandgraves]

@onemanrls You know what? You are the moron. The agent has to verify the identity of the caller, or he can lose his job. The reason is because Dell can be sued. He's not asking the questions to mock the caller, he's just trying to do his job, and this idiot would have been helped a lot faster if he would have shut up and just answered the questions.

[onemanrls]

@guitarandgraves

You can't get sued unless he reveals personal information to the customer. Dell can provide technical support without even asking you your name, that's not against the law.

They collect your information for their own convenience and for their own file.

[S2p2o5t]

'' I'm her son, God damn you '' Rofl, that made me laugh so hard.

[Bux121]

lol thats funny

[WhenxChristxReturnsx]

This guy needs a good punch in the face.

[flowerr]

it the guy didn't come off being a dick im sure he would've had help quicker...

[LOLUMAD725]

@flowerr thats bullshit these guys always delay all day its annoying.

[kittea009]

OMG "you could have told me that" hmm my question is why the hell do you have a computer if you dont know how to turn it off..

[paolobuging]

ghee...

[rokurify]

@wunderbarefrau, that is unfair categorizing Americans like that. What pisses us off is purchasing US products and receiving overseas support from Asia, where they can hardley speak English and have very little technical knowledge. This guy was fortunate, he was talking to an American. US companies that outsource to Asian countries to save money should be made to pay a higher tax! I hate dealing with customer support or tech support from overseas call centers.

[crotchtopus]

ARRYYTE?!

[DarthPneumonia]

That guy got off the phone and went and beat his wife and kids probably....

Geez, I had a few of these calls come in when I worked a call center. Azzclown yells and carries on like he is running for mayor or something.

[jackbauer6543]

lol at the very end, he sounds like Christian Bale.

[jaytech3000]

im the guy that goes to the house when they break down. some people are douches! lol

but its all sweet when I get that big check

[robiebmxrobie]

Ya, I would love to have a job like that lol

[BotCRyMann88]

@robiebmxrobie I do tech support, this kind of stuff doesn't happen very often.

[cky450mm]

@jaytech3000 lol big check i talked to the servis tech they get 15$ a call and do like 10 calls a day. how does that = BIG CHECK? lol ahahahaha

[mobz1994]

if nothing turn off, HOLD DAH FUKIN OFF BUTON - solves everything, dell didnt even knoe dah lool

nice vid

[pappydog76]

god damnit y r some many fuckin asshole peices of shit keep copying this video

[CpsLock3]

To help promote the video so other people are educated. sorry i had to respond to a long responce

[jclxfrt]

this is the only vid that has the FULL call =]

[meghnarmajhi]

moral of the story - IDIOTS DON'T DESERVE ANY HELP

[ianroadyyyy]

What a dick

[withouthereyes]

i've dealt with some nasty tech support before, usually they are nasty because of all the nasty people they deal with every day. But if you just calm down and relax and deal with angry people in a kind way, you will see they will calm down as well.

[magentahall1000]

hmmm... sounds fake

[tpclhk]

i think its a very real angry tech support case

[wunderbarefrau]

@magentahall1000

its not fake...it happens ...cuse most americans are really hot tempered.i work as a customer service representative in a mobile company and they are like that they will shout and curse you over the phone..

[Repoman23]

I just got off the phone with Dell. I feel this guys pain. Stop asking for stupid information like email if u can answer the question in 5 seconds.

[jdudeJmusicAforlifeC]

"yeah it's close enough!" haha i love this guy!

[bearssoxbulls54]

that guy his a fucking dipshit

[blackdiamondsword]

I work Tech support at a college and we deal entirely with Dell. I wholeheartedly agree with the poor guy trying to get his problem solved. I spent 1:15 trying to get a power supply replaced that was frayed. The wire was split and destroyed. I had to give service tags repeatedly I had to remind them of my name, and phone number. We have a complete care warranty with replacement and they wasted over an hour of my time with their freakin' question sheet. the moral.... DOWN WITH DELL SUPPORT STAFF!

[Soundfrequency]

(sleazy voice) I know

[kinz0328]

ka BOGO sad oi.. haha.. pwede ra man mag guess2 lng xa unsaon. explore. but murag tapulan keu xa to do that.

[lostsoldier1967]

icedutopia Yah they might have all your personal info ,but your boss has all yours as well & in the long run that person loses more then the angry customer ! Why you may ask ? ever hear of the fbi ? or the fact that your boss wants to keep a clean rep so he his more likely to go alone with the law plus try to get a job with a criminal record and most CC write off any charges from fraud think about that !

[jamsey700]

lol who doesn't know to hold the power for 10 secs or more lol hes stuipid

[spideycharlie]

ive been working tech support for years and this is by far the funniest thing ive heard that hadnt happened to me myself. i have to give the guy props for sitting there the whole time and not getting heated with the customer.

[NinoEatsTigno]

just remove the batteries

[icedutopia]

here's to those ppl like that think about something the next time you consider shouting at the rep - they have your name, address, and (usually) all your contact numbers. you have their first name, which might not even be their name.

then remember that that person gets abused for 8 hours a day, 5 days a week.

now imagine how you would feel in that situation. and imagine all the things you can do to get revenge with ALL the person's information (including their credit card information too ;)

[bullee45]

At least you had a American tech, I have been dealing with these people for 11 weeks, they could not re-install the operating system and that was three different technicians.

[nozzbwoi]

HAAAAAAAAHHHAAAAAAAA

I was looking for this one for ages thanks!!!