Hi Unflappable - Sorry to hear that you have been having problems with your Avent breast pump. To troubleshoot, try taking the motor off the pump body & hold down the blue button to start the motor, if you are getting a red flashing light , please call Philips Avent customer service in your country to assist you further.
If you get a green light then you may have a vacuum leak so you need to use your spare parts set, change over your diaphragm & check the seal on all your silicone parts.
@PhilipsAVENT Have just bought a brand new Avent electric pump and found after 2 uses that it won't draw the milk. I also found similar problem as sardav2011. Bub is 4wks old so milk is in and established. Was also wondering if the little blue dock piece where the stem slots into in the motor is supposed to move from side to side or is it supposed to to fixed. Mine moves so don't know if that is the problem. Please help asap or will have to return to place of purchase. Thanks
The arm is meant to move in a circular motion.If the motor turns on & you get a green light & the motor is responding to you, the problem may be with the silicone seals.Best way to see whether the problem is the motor or seals- take off the motor & put on the manual handle instead. Pump manually & if it works,then the issue is the motor & you should contact Philips AVENT in your country. If the pump doesnt work used manually then the seals may be the problem; try replacing them with the spares.
If the stem is getting caught in the motor when the pump is being switched off, then it may simply be that the lifting arm is finishing in the up rather than down position.
If this is all it is, simply turning on the motor again will allow the arm to rotate down and release the diaphragm.
If the stem is getting caught and the motor stopping in mid use, there may actually be a problem with the motor and it may need to be replaced. Hope this helps
my pump has stopped working! when i turn iton i get the pump to make one large upstroke with good suction, but when i pump in order to try and get a rhythm the pump only moves from side to side with no suction at all!
Hi, I have an electric Avent breast pump but I've noticed that the diaphram and stem get stuck to the control handle which means it won't work. Does anyone have any feedback on why or what is causing this. This item is brand new.
i recommend this pump to anyone out there..it is expensive but really worth it..i bought many breast pumps to my wife but none works wonder like this one..it really does like what was written on the box, "Express more. Quickly".."Clinically proven to express more milk than a hospital electric breast pump"..i bought the manual version & it is really good..
I cannot disassemble this properly to clean it. When removing the control unit the silicone diaphragm and stem came off still attached to the control handle and is totally stuck in it.
@sardav2011 No, but I did find what was wrong. As the pump has an up and down stroke if you stop it on say the up stroke you cant remove the stem. Just press the button again to move the pump one stroke down and it comes off easily. Hope this helps.
AVOID THIS PUMP. It is overpriced and inefficient! I was left with clogged ducts because I had to use this pump when my I was away from my regular Medela Harmony manual pump. Phillips Avent WAS NOT HELPFUL IN ANY WAY. They would not refund, credit, or provide a sealed pump for me to return. I could not get in contact with anyone from the home office even though my case was "elevated." The Medela company has been nothing but helpful to me. I am sorry I deviated. I will never recommend Avent.
The cost to the public dependson many factors - there is a great deal of research and development to make the product work safely and successfully, quality material and packaging costs,on logistics (transportation & handling from manufactures to the end user) and other costs based on ImportationTaxes. So there are many factors combine to bring you a quality product that is safe to use.
Sorry to hear that you have been having problems with your breast pump, occasionally you when the silicone of the diaphragm dry’s out due to sterilisation and use it can some times make a squeaking sound and although this does not affect the use of the pump it can be a bit annoying.
To reduce this sound you can smear a little Vaseline, Petroleum Jelly or nipple cream around the rim of the diaphragm and on the on the pump body where the handle pivots which will help reduce the squeaking sound
where in the UK can I buy those white duckbill valves? Looked everywhere can only find them in the US. Bought a duo pump recently and it came with valves without the recess at the top so it won't stay in the pump body.
Help please! I'm currently having problem using the Avent ISIS IQ Uno pump. Does anyone know how to stop the milk leak into the silcone Diaphragm while pumping? Thx!
Hi coolwgf8, this problem can occur when you are pumping quickly and have a strong milk supply. The reason is that if you are pumping lots of milk quickly, the milk doesn't have time to drop through into the bottle and is sucked up into the diapragm. The solution to this problem when it arises is to slow right down and even stop if there is a lot of milk sitting in the top of the pump. This allows the milk time to drop through into the bottle.
@coolwgf8 yep, we are trying to use this machine and its completely useless due to air going back out of the "petal massage cushion" which sucks any expressed milk in between the funnel and cushion. outright lies in the advertising dont help.. (clinically proven to be quicker than hospital pumps..) what a shonk.
BABY SPOON TRAINER AT AMAZON DOT COM OR DOT CO DOT UK!!!
giptugaptu 1 month ago
Hi Unflappable - Sorry to hear that you have been having problems with your Avent breast pump. To troubleshoot, try taking the motor off the pump body & hold down the blue button to start the motor, if you are getting a red flashing light , please call Philips Avent customer service in your country to assist you further.
If you get a green light then you may have a vacuum leak so you need to use your spare parts set, change over your diaphragm & check the seal on all your silicone parts.
PhilipsAVENT 7 months ago
@PhilipsAVENT Have just bought a brand new Avent electric pump and found after 2 uses that it won't draw the milk. I also found similar problem as sardav2011. Bub is 4wks old so milk is in and established. Was also wondering if the little blue dock piece where the stem slots into in the motor is supposed to move from side to side or is it supposed to to fixed. Mine moves so don't know if that is the problem. Please help asap or will have to return to place of purchase. Thanks
luvlyf2ful11 4 weeks ago
The arm is meant to move in a circular motion.If the motor turns on & you get a green light & the motor is responding to you, the problem may be with the silicone seals.Best way to see whether the problem is the motor or seals- take off the motor & put on the manual handle instead. Pump manually & if it works,then the issue is the motor & you should contact Philips AVENT in your country. If the pump doesnt work used manually then the seals may be the problem; try replacing them with the spares.
PhilipsAVENT 3 weeks ago
Yes, you are correct sardav2011.
If the stem is getting caught in the motor when the pump is being switched off, then it may simply be that the lifting arm is finishing in the up rather than down position.
If this is all it is, simply turning on the motor again will allow the arm to rotate down and release the diaphragm.
If the stem is getting caught and the motor stopping in mid use, there may actually be a problem with the motor and it may need to be replaced. Hope this helps
PhilipsAVENT 8 months ago
@PhilipsAVENT
my pump has stopped working! when i turn iton i get the pump to make one large upstroke with good suction, but when i pump in order to try and get a rhythm the pump only moves from side to side with no suction at all!
unflappableflapper 7 months ago
Hi, I have an electric Avent breast pump but I've noticed that the diaphram and stem get stuck to the control handle which means it won't work. Does anyone have any feedback on why or what is causing this. This item is brand new.
sardav2011 8 months ago
i recommend this pump to anyone out there..it is expensive but really worth it..i bought many breast pumps to my wife but none works wonder like this one..it really does like what was written on the box, "Express more. Quickly".."Clinically proven to express more milk than a hospital electric breast pump"..i bought the manual version & it is really good..
putrasilver 11 months ago
I cannot disassemble this properly to clean it. When removing the control unit the silicone diaphragm and stem came off still attached to the control handle and is totally stuck in it.
How do I remove this????
Alfafella 11 months ago
@Alfafella
Hi
Im having the same problem, did you get an answer to this?
sardav2011 8 months ago
@sardav2011 No, but I did find what was wrong. As the pump has an up and down stroke if you stop it on say the up stroke you cant remove the stem. Just press the button again to move the pump one stroke down and it comes off easily. Hope this helps.
Alfafella 8 months ago
AVOID THIS PUMP. It is overpriced and inefficient! I was left with clogged ducts because I had to use this pump when my I was away from my regular Medela Harmony manual pump. Phillips Avent WAS NOT HELPFUL IN ANY WAY. They would not refund, credit, or provide a sealed pump for me to return. I could not get in contact with anyone from the home office even though my case was "elevated." The Medela company has been nothing but helpful to me. I am sorry I deviated. I will never recommend Avent.
AEHMeyerFamily 1 year ago
Hi Quirky524
The cost to the public dependson many factors - there is a great deal of research and development to make the product work safely and successfully, quality material and packaging costs,on logistics (transportation & handling from manufactures to the end user) and other costs based on ImportationTaxes. So there are many factors combine to bring you a quality product that is safe to use.
Hope this answer your question!
PhilipsAVENT 1 year ago
Why does the pump has to cost so much. In Australia, the manual pump costs $90/- and the electronic one costs $190/-. There is hardly anything in it.
quirky524 1 year ago
3:10 great shot!
andreasboy18 1 year ago
why my pump has squeaky sound when i use it! someone pls help me!
monmonzz 1 year ago
Sorry to hear that you have been having problems with your breast pump, occasionally you when the silicone of the diaphragm dry’s out due to sterilisation and use it can some times make a squeaking sound and although this does not affect the use of the pump it can be a bit annoying.
To reduce this sound you can smear a little Vaseline, Petroleum Jelly or nipple cream around the rim of the diaphragm and on the on the pump body where the handle pivots which will help reduce the squeaking sound
PhilipsAVENT 1 year ago
where in the UK can I buy those white duckbill valves? Looked everywhere can only find them in the US. Bought a duo pump recently and it came with valves without the recess at the top so it won't stay in the pump body.
N80krr 1 year ago
Is it avaliable for sale in india, (in city Pune, Maharastra). please send me your retail store address in pune city.
pkok02 1 year ago
Please call me:
Piush Sharma - 9873711879
I will organise to send it across to Pune
ThePiushsharma 1 year ago
My email id is piush.sharma@philips.com . please mail me on this if i am not reachable
ThePiushsharma 1 year ago
@cliffhucker13 yeah....
Dudewtfyourproblemo 1 year ago
Thank you very much for this it really helped.
coolshow7 2 years ago
Help please! I'm currently having problem using the Avent ISIS IQ Uno pump. Does anyone know how to stop the milk leak into the silcone Diaphragm while pumping? Thx!
coolwgf8 2 years ago
Hi coolwgf8, this problem can occur when you are pumping quickly and have a strong milk supply. The reason is that if you are pumping lots of milk quickly, the milk doesn't have time to drop through into the bottle and is sucked up into the diapragm. The solution to this problem when it arises is to slow right down and even stop if there is a lot of milk sitting in the top of the pump. This allows the milk time to drop through into the bottle.
Hope this helps you !
PhilipsAVENT 2 years ago
@coolwgf8 yep, we are trying to use this machine and its completely useless due to air going back out of the "petal massage cushion" which sucks any expressed milk in between the funnel and cushion. outright lies in the advertising dont help.. (clinically proven to be quicker than hospital pumps..) what a shonk.
capretta444 11 months ago
:O dirty git :O
littlemissmakeup075 2 years ago
omg thanks just tock mine apart n lost the booklet 2 put it bk 2gether thanks 4 the help and the tips :D
littlemissmakeup075 2 years ago
Great help and lots of tips!
susyc10 2 years ago 3