Delta

[zenstate]

Don't Fly Delta on Facebook!

[zenstate]

Don't Fly Delta now on Facebook!!! I just started this after another bad experience!

[jetlag72]

The ground personal did this on purpose. Most these guys are nothing more than overpaid ,uneducated , drug users. I know this for a fact. I've worked for the airline for 25 years.

[foxsmoulder]

Did the plane even stop to drop it off? Fed Ex, that's all I ever do anymore.

[flpedaler]

For that kind of money, it should at least include an insurance policy that would replace the bike. And if they are going to charge that much, it should be handled with kid gloves. I've had issues with airlines and bikes in the past... but not as bad as your situation. I hope you DID file complaint letters all the way to the top. Of course, you could ship it via UPS and then let them LOSE it forever. Sad truth is that there is very little concern for anyone or anyone's "stuff" these days....

[gevaldikguy]

If your language was cleaner I would retweet your video and more.

[brenthoser99]

well I wont be flying DELTA any time ever...

" Delta Delta Delta, How can I help ya helpa ya help ya ? " oh we dont do refunds "

[crooksby]

Wow. Watched your video then noticed there is an ad for Delta right next to it. How's that for a bad place to advertise?

I hope the attention your video is getting encourages those jackasses to reimburse you.

[vaporlock]

Buy him a new bike Delta!!!

[fhmm418]

Reminds me of the "United Breaks Guitars" video. You should get in touch with those guys, maybe they'll write you a song! I hope you get some recompense for your ruined bike. Passing this on as best I can. Best of luck with your fundraising project as well.

[Robphilly22]

haha as i was watching this video an ad from delta actually popped up on the bottom of the screen the irony.

[Jonnyk1985]

Hey good news for you:

Actually the max amount of refund for damaged bike would be $3300 as your itineraries were within the US. However you had only 7 days to file your claim.

And yes the oversized baggage fee is non refundable as in other words you pay for transportation of the "cargo" by the airline, but i'm 80% sure that the bike has been damaged by the airport services

[RoyStallin]

The funniest thing is that Google Ads puts, you guessed it 'Delta' up as the Google Ad.

[cbcates4]

Take off the sunglasses. Nothing makes you look like a bigger douche more then wearing sunglasses while making a video. Also, you RAISE MONEY for "dams in Africa". You do not actually provide anything other than marketing. Don't pretend that you are Jesus with a dowsing rod or anything....

[andrewinsheffield]

James, check out this post I put on the Delta forum at flyertalk.

A Delta rep says the issue has been resolved. Can you confirm? If true, that's good news, best of luck with the rest of your races.

[TriandGiveaDam]

@andrewinsheffield how do I find this forum. Delta said they were going to do certain things and now have not... I would like to comment on their forum.....

Thanks

[russianladybug]

I stopped flying Delta years ago. They are just crap.

[JasonBuskard]

You taken this to any news stations? Heck even a local one might have an impact.

Poor bike :(

[pimpb0tt]

Sucks your sweet bike got munched. I'm a cyclist as well, and my bikes are my children.

Gotta say tho.... $7k bike in a soft shell case with stuff getting stacked on top of it? Were the dropouts supported against each other with some sort of axle like thing? I mean, what did you think was gonna happen?

I learned long ago to box a bike yourself properly and UPS it to a bike shop in the town where you are going. I know... prolly nothing you haven't heard before.

F' Delta

[SingingSabre]

That's ridiculous. They need to refund your $200 and replace your bike.

[cadd918]

Amazing....just amazing...

[OspacemarineO]

I don't fly United because of "United Breaks Guitars". I will no longer be flying Delta, either. This is despicable! I recommend you sue.

[MyleneJ]

Yaknow.. im sorry that happend to your bike, but things happen. Its not like they're going to do this to Everyone, accidents happen.  Plus.. Next time try a Hardside case instead of a soft side. also Boohoo you had to pay for your bag like everyone else.

[EdmundFitzgerald23]

Another user that won't be flying Delta again.

[LostAbroad101]

those carbon fiber bikes are tough as hell; what did they do to it, run it over with a truck?

[apauloARcTicagrinaut]

DELTA = Brutal.

Make it right, Delta!!!

[vivace737]

bump this video. fuck airlines who treat people like shit.

[TriandGiveaDam]

@felixksw This is in response to your comments about my cause and my Delta. I put out this video to a bunch of friends and it went nuts! The reality is we have raised more money than the project has cost. I do not use ANY of the money for my racing and or travel. I pay for it all with my money and sponsors. The cause is first and we have already affected many peoples lives in Africa.

[acuraguy06]

They also lost 2 kids in their care. Bang up job Delta. Would love to see the pay out they're going to have to make on that one. Delta is a joke. Well as is pretty much every airline at this point.

[cindylew100]

Jonnk1985 - shut the F UP!!! You are so totally talking out your ass. Delta has done this to far too many people who take the time and effort to pkg their bikes, don't be a moron.

[Jonnyk1985]

@cindylew100 How do you think why Delta's handling company damages more baggage than any other airport service provider? BECAUSE Delta's passenger turnover is bigger and in proportion the handling company deals with more baggage than any other handling company... No surprise that there would be more complaints.

Take my advice - try thinking a little bit before you say something in-comprehensive.

[TheMuteVoice]

Things like this boil my blood. Nobody takes responsibility anymore. It's absolutely execrable. Businesses are so concerned with the almighty profit that they forget the most important part of the business: Providing the customer with the product or service that was promised. Customer relations? Just a pesky extra expense to be avoided at all costs.

[greysplash]

I've only ever shipped my bike (UPS/FedEx) because there are SO many of airline bike destruction stories. Also... GET A HARDCASE. They cost a few hundred bucks and protect a multiple thousand dollar bike. Think about it

[PedalToTheMetalCom]

Delta? Between the TSA and all the other airlines (remember the Jet Blue incident with children doing the microphones from the tower?) stupidity constantly coming to light, I drive where I have to go. Glad I don't need to go too far :)

[mycompasstv]

That doesn't appear to be normal handling damage... someone went out of their way to destroy your bike.

[JonnyCX94]

Why Delta? Stone cold bastards.

[EndTasked]

Why are you wearing sunglasses inside?

[mack89464]

@EndTasked I wondered the same thing.

[TriandGiveaDam]

@EndTasked My eyes were so blood shot from the days allergies, I had to choose between bad red eye or glasses.... a chose glasses

[RoyStallin]

Johnyk1985, you are lame.

[Jonnyk1985]

@RoyStallin

Sure =)

So what? =))

[infpdarling]

I hope you will get somewhere with this. It is unfortunate companies have to be motivated to do the right thing by public outcry, rather than by any sense of responsibility. Hopefully this brings more awareness to your cause, and you are riding again soon.

[smoketillidie666]

firstly what a waste of a damn good bike even if it is a roadie but for such an expensie bit of kit and the amount of travelling being planned i would of shelled out the bit extra for a hard case....you know the saying better safe than sorry........

secondly take delta to a small claims court if you need they still refuse to replace your bike this way you will do 2 thingsif you win get your bike back and claim for lose of sponsor money you would have raised if you did all events

[xLoNaDaRx]

Why not use any other airline instead of shitting on this one?

[DeltaAirLines]

We at Delta do give a "dam". We've been in contact with James to apologize and have resolved his issue. We believe it's important that his work continue. Thanks for all of the feedback.

[thelynxpa]

As a fellow biker, I am very sorry to hear your plight. The reality of flying for anyone who does it is that sometimes you do not have a choice of airlines and often times it comes down to price. I just checked from CVG to HNL; Delta is $915 and US is $1260. Which are you gonna pick? I never check baggage but for those that do, the answer for peace of mind is: Trip Insurance. Also, check with your credit card company. They may cover it already. If nothing else, persist with Delta.

[jonsherrard]

wil not be flying delta, you reading this delta!!?

[agent729]

I don't give a dam about delta

[jasoneric]

Screw Delta! If they skimp and try to skip out on their own negligence... I certainly am not going to be trusting them with my families lives while traveling, I will just take my business elsewhere in the future.

[wcoy79]

Sure you will.....? Even if it means paying extra money to fly with a different airlines??? Let me guess, you don't shop at Walmart either...do you? By the way, has anyone even verified if this guy is telling the truth? I find it hard to believe that Delta would not refund his $200 or replace his bicycle.

[joeonetime]

There's no doubt that something extraordinary happened here. This wasn't the result of normal airline baggage handling. That said, if you were shipping something this expensive (and valuable) - I would certainly consider more durable luggage (like a hard case), and looking into ways to insure your bike for transit.

That's obviously an expensive bike, If I were shipping it, I would want to know that it was insured against damage. It's a really shitty lesson to have to learn the hard way.

[Jonnyk1985]

Dumbass! Try to read the rules and regulations for baggage transportation.

1) Your bike is an oversized baggage piece in terms of dimensions that's why they have charged so much at chek-in

2) IATA rules state that company is responsible for the condition of your baggage only if it has proper packaging. SO... it's only your problem smart ass, not delta's.

[TriandGiveaDam]

@Jonnyk1985 Thanks for the kind remarks Jonny. The bike was properly packed in a traveling bike case. I understand that they also "need" to charge more for an oversized bag, but Delta's is double the rest of the airlines and the highest in the industry.

[Jonnyk1985]

@TriandGiveaDam

If you are sure that you are right try to file an official claim for a refund, because according to ICAO IATA rules of baggage transportation state that companies are liable for lost or damaged baggage in the amount smth around $20 per kilo or so.

Stop doing monkey business posting your despair here =)))

[Sheepfox]

@Jonnyk1985 Try to be civil. I get tired of seeing this type of comment, especially when it is directed at someone who is trying to DO something with his life instead of sitting at home typing comments that bring everybody down.

[Jonnyk1985]

@Sheepfox Maybe i was a ll bit too hard on him. The point is that he is NOT doing smth with his life - he is just sitting home posting his tears in YouTube. If he had really wanted to change smth about the situation he would have filed a recorded complain letter... which he could then use in court.

[Jonnyk1985]

@Sheepfox

One more thing... i respect other ppl and their opinion, however i hate it when people don't use the power of their mind. You know " the light is on but there's nobody home"

Smth personal for you -

If you get tired of smth - it's only your problem - give a rest, go to sleep, nap, get some booze or anything else that would help you relax and rest.

[silverstudy]

Delta sucks they just ripped open my case on the very first flight it ever took. The flights were journeys through hell as well. I did get a replacement bag at the airport that was 1/3 smaller and about 1/5 the cost of the shredded one. Now we will see if they respond to a claim form. I suggest that you go online and fill one out as well just to make them jump through hoops if nothing else. Paul

[Jonnyk1985]

@silverstudy Airlines are not liable for damaged packaging of your baggage, and a case would be generally considered to be a packaging piece, thus your claim is unreasoned.

[lovingthebike]

Man, I am so sorry to hear about your bike. I've Tweeted and FB'ed out your video. I hope you are able to show your power to Delta....I'm helping all I can.

[wcoy79]

$200... do you know how much water you can buy for the kids in africa for $200? By the way, what kind of puss runs a HALF Ironman anyways?

[TriandGiveaDam]

@wcoy79 I challenge you to try and do an half ironman if it's such a puss thing to do.

Also the money we have raised because of these events far exceed the $200. Get the facts before you run your mouth.

[moviemaniaxx]

@wcoy79 you're an uneducated puss....the guy is doing 20 half IMs in less than 30 weeks. It would be impossible to do the full IMs in this situation. What have you done recently to improve the lives of others? Shut up or put up dude.

[wcoy79]

@moviemaniaxx Impossible....or just improbable? And I'll say it again, what kind of puss runs a HALF Ironman anyways. Answer.......someone that can't run the race the way in which it was designed. Then again, they aren't for everybody.

[moviemaniaxx]

@wcoy79 I've done a few IMs and there is no way in hell that I would want to even try to do 20 under 30. Given that each IM has a time limit where you are DQ if you do not meet it, I would have to say impossible without doing permanent damage to your body. I just googled him and see that he is doing all of this AND has 5 young kids. Also, if you check out his past IM times they are decent...including his full IMs. I haven't met the guy but I certainly have respect for what he is doing.

[garenwinn]

@wcoy79 Did you not see that he is doing 20 in a year? Go do it hotshot!!!

[dmacken11]

Point taken. I'll remember Not to fly Delta along with many others that see this video.

[meredithf82]

Next time, don't use a lame soft case when travelling with your bike! Use some common sense and use a hard case instead.

[allnightpancakes]

@meredithf82 Lame blame the victim attitude. The airline has a responsibility to Not destroy the property of the people paying them hundreds of dollars for their services. A cardboard box should be enough.

[andrei644]

@meredithf82 It is a hardcase.

[morey000]

Firstly- a bike, especially one packed in a case like that, isn't exactly a fragile item. That's a pretty tough set-up that can take a fair amount of abuse. It was obviously crushed by something very heavy. Secondly- you can rag on Delta all you want, but I'll bet every other airline is just as bad.

[IHarmer]

Delta sucks!

[bassadger]

What? Friends can listen to endless love in the dark.

[pipemover]

Where do I donate. It won't be much, but I know the pain of losing a bike.

[RoyStallin]

Delta ... FAIL.

[jhowlett12]

I will now avoid flying Delta at all costs. Sorry you had to be the example of HORRIBLE customer service James. I hope they come through and work something out. I would not give up. Share this video with EVERYONE!!!!

[phillijw]

Why does dealing with this crap have to be the status quo? It's starting to get old. The problem is that if you switch airlines... they're just as likely to have the same asshole service and problems. What can you do?

[citygirl426]

I'd say this was unbelievable, but unfortunately this story is all-too-common these days. I'll be tweeting about this, hopefully we can get enough attention to it that Delta will sack up and do the right thing.

[lhowlett]

That video was awesome James, but Delta so IS NOT! I am so sorry all this is happening. Seriously, what about the children??