uverse disaster recovery 1

[RorerQuaalude714]

Just for the record, DaUverseGuy is absolutely right when he says that if a DVR is freezing, you'll need a DVR swap, or have a cabling (HPNA) issue or may have issues with your balun (tech talk for a splitter) on your NID (outside box) that are causing these issues. I generally do a tech dispatch if the problem is particularly bad, because techs can swap a DVR in addition to checking all of the lines/baluns/splitters/cabling­/bridged taps.

[RorerQuaalude714]

Just to add about the Non-Destructive Disaster Recovery, to repeat the process, it's unplug the power source for 10 seconds, plug it back in, unplug the second you see the 3 dots on your screen, unplug again for 10 seconds, plug back in and unplug when you see the dots, repeat this process 3-4 times (do it 4 times just to be on the safe side), leave it plugged in on the last time and you'll see the 3 dots followed by the DR gear/cog screen.

[RorerQuaalude714]

OK Part 3 (The last one ;) ). If you have an HPNA error, you want to get it fixed as quickly as possible. Problems will show up on one TV, then on another the next day, and they'll get worse, eventually in some cases to the point where all TV's are showing a red X or other link error signs. HPNA errors can be troubleshooted, but in my experience, they often require a visit from a Uverse Premises Technician. Basically, the HPNA error is as I call it "The Kiss of Death" for TV networks!

[RorerQuaalude714]

What will then happen, is you'll see the 3 dots go across your screen, followed by the cogs. The poster of the video is right, you MUST see the Link light on! Basically the Link light means that there is a connection between the TV box and the RG (Residential Gateway/Modem), meaning that you can get services. Now if you see crazy issues like pixellation or picture freezing and the Link light is on, you may have what's called an HPNA Network Error. Uverse T1 Support can check for this problem.

[RorerQuaalude714]

OK, I work for Uverse and there's a way to do a Disaster Recovery that won't erase your recordings. There's two ways to do a DR- a Force DR (which is shown here and will erase your recordings) and the Non-Destructive DR (which won't delete your recordings). How you do a Non-Destructive DR is as follows: Unplug the Set-Top Box/DVR for 10 seconds, plug it back in, the *second* you see the 3 dots on your screen unplug, repeat this exact process 4 times, leaving the power cable plugged in.

[travelplus1]

I want to perform a remote disaster remote recovery on my neighbor's box and see his reaction lol

[MrBjoey2010]

The same thing happened when I reseted my Dvr. But the good thing is that it kept all my recordings.

[montysport94]

Is that an old or new style box? Mine is rectangular and made by Motorola, not Cisco and I got it back in February 2008

[DaUverseGuy]

@montysport94 the disater recovery is the same for both styles.

[DaUverseGuy]

they tell you to do that if you said your cat was having a seizure! they go down a checklist...AND YES all your crap will be erased. Trying to "fix" electrical components over the phone is illogical. If your lights were flickering, do you think the electric company could fix the light over the phone? well neither can at&t.

if your dvr is freezing, you either need a new dvr, have a cabling issue, such as multiple splitters or unchanged ends, or something else physical.

[TheMISSYMI82]

they said on u verse that it would not erase my recordings...were they wrong? they actually wanted me to do a disaster recovery because all my recordings were skipping bad, but they didnt even explain it the same as you did...not sure if i should do it though... :/