Added: 3 years ago
From: NutsAboutSouthwest
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  • all hail the talking head.

    go ahead and "baa" you sheep.

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  • I hate unruly passengers. As a passenger, it's upsetting and frightening to witness such stupid behavior that could endanger everyone.

  • They claimed they were "too pretty to fly"? Hearing that treated as a legitimate accusation made me think this is a parody. I just found this trying to search for what airlines do with passengers who are causing trouble on the plane, when they can't land.

  • Are you hiring a new PR department? This is the worst client outreach I have ever seen. Is part of your solution to handling problems throwing actual gas on the fire? Besides has the person ever spoken publically outside of her pimp? I don't care that your bags fly free, take down this video, and give the two ladies a free ticket to BFE and say thanks for flying. Allegiant is on your heels, better watch it.

  • she talk fast like russian...no comprendo

  • You know what would make Southwest the best airline ever? Free lapdances from you.

  • Good job, airline; Fight back. Pretty unprofessional presentation, though.

  • nice job WN. They were fugly anyway.

  • Thats not asking too much is it?

  • Well that is the consequence for rude behavior

  • You made my sandwich yet?

  • Wow. She's gorgeous :D

  • um you seem like a mean person i  dont know what happen but u seem evil

  • Fair enough..

  • You are so hot. Would you like to go on a date with me? Din, din, dinner my treat.

  • She looks like a little fake liar. I guess Southwest is for only Pretty people and Ugly employees... Hee Hee

  • Can I fly if it looks like someone swatted me in the face with a shovel? I want to know that even though if I was born ugly enough for the doctor to spanked my face instead of my backside, that I can still feel free to [bing!] move across the country.

  • they should put jail cells in all airplanes for idiot passengers

  • Anyone who believes that you can get banned for life is an idiot. I cant believe a company has to go on youtube to reassure customers that this was not true.

  • If Mike Carr were there, everything would have gone smoothly.

  • best airline ever

  • wait..this is the official spokesperson for southwest? is this a joke?

  • i believe this situation was shown on one of thoes Airline TV Shows!

    and of course luv southwest :)

  • I fly my own airplane, I wish sometimes I have pretty girls with me ;o)

  • I can't believe Southwest does not have the ability to permanently ban a customer from purchasing tickets.

  • I don't know why Southwest hasn't ordered A380s. They are flying with 737 only.

  • @fachy1981 Southwest is a low cost airliner. Their goal is to use smaller jets and fill them up to maximum capacity. It's also one of the most profitable airliners in post-deregulation history because of low-cost strategies.

  • @fachy1981 For the same reason that Iceland Air mostly flies 757's - it's the aircraft that is most suited for all it's roots. Southwest stays within the continental United States, and a 737, whether a -300 or -900 is perfect.

    Doesn't look like Iceland Air has any interest in Airbus either. Can't imagine why. (insert very subtle snicker here)

  • Who were those babes ? Where can I see them ?

  • "Discriminating beautiful women"!!!! It is simply absurd. Perhaps one - no matter if beautiful or not - can behave better and respect other people.

  • And now that passenger is back flying American Craplines where he belong.

  • southwest sucks. JetBlue FTW!

  • @TanukiCoast Jet blue? Sure its cheap.. IF YOU WANT TO LEAVE AT 3 AM!! But other than that its a good airline but southwest is just a bit better.

  • I will take the words from a pretty girl.

  • lemme do some bad behavior wit'choo!

  • UnbeLIEVable. That you even took her seriously... I mean really. REALL! This girl is incredibly stupid... obviously trying to promote her face in the media, and thinks she can do whatever she wants because she THINKS she's the hottest thing since sliced butter. Honestly... where do these people come from? You be forced to check that psychological baggage and pay $50 per egomaniac!!!

  • And so far American Airlines has done nothing with the incident with the flight attendant Helen. Nice work shitty AA.

  • @Sooksawaspakdee961 what happened with Helen on AA? lol please tell!

  • I'll love to have you as my flight attendant!!.. =)

  • NO I WILL BRING IT ON TO YOUR PLANE I DOT CARE WHAT YOU SAY!

  • OMG. It really is about girls revenge on each other! SICK.

  • Wow, passengers with the case of the "dumb ass". They were too pretty and too stupid to fly.

  • Yiou sher is perty.

  • I'm not buying this cutesy announcement video... she totally wants to say "FUCK YOU ALL" inside her. you can get that vibe she's totally holding it back to be professional.

  • She definitely needs to learn how to speak correctly in front of a camera. She's like fronzen in front of it. And she's a spokesperson? How did she get the job? She probably found her employement contract in a Kellogs' box...

  • @Shoxk thats besides the point asshole

  • @Shoxk Yeah she got the lucky box and it sounds like your just pissed it wasnt you LOL

  • @Blue24U She's my girlfriend now dumbass

  • Too bad Southwest...sometimes you actually need to ban idiots from ever flying. I hope you will look into changing that policy.

  • yeah coz if that was true then the woman talking wud be banned....

    hottttt

  • you are pretty

  • Good for SW airlines. I'm sick of people who make their living by causing trouble and then suing when after they've set up the situation to sue!

  • wow the lady talking just said that so she wouldnt ban her self for being pretty

  • WTF

  • Well done Southwest!

  • lol.. banning pretty pretty people?? ahhahah the people who say that is really stupid.. forreal they really out of business if pretty people are ban..

  • A perfect way to address teh situation ---- not fancy, not defensive, not corporate bullshit speak. Southwest Airlines should be the only airline to ever fly!

  • i dont like her!

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  • wow, you really need some help. Is this how you get your frustrations of your failed life out of your system? Failed at School? dumped by someone? Mental issues? So you stalk women online to try to bring them down on something so unimportant? You can talk a lot on here, I would love for you to see me face to face and go on with it.

  • @brooklynlulu : Psychology major now? hate to say it, but patrick was right (at you studying law and abilities for poetry/writing, and you cannot even properly spell cue). But I forgive you!

  • @sabriath Get a life for God sakes.

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  • Hawaiian Airline Rules....# 1 in America for customer service......Love it....

  • So tell me, do you know of any flight attendents that "give out" to their passengers?

  • holy crap, i just noticed that this video was uploded on my birthday.

  • omg fuck! shes BUFF

  • LOL i love southwest! always fly on it safe and

  • really, safe? look at their track record, they were flying A LOT of 737's in the fleet that dint meet FAA saftey standards

  • @seahawks2043 Southwest has had an impeccable record for the past 30 years. Any other airlines that haven't suffered a fatal crash? Nope. Not one. Except Southwest.

    Since 1972 not one fatal crash. Can't say that about any other airlines in the US that has been in business a comparable time.

    But nice try.

  • Great professional response!

  • good response. luv southwest.

  • i like the video and just to let you ms. i have seen that video before and i knew that they were liars so its ok i am with you

  • your hot

  • whatev Jenny, i am way hot and the guys on youtube agree

  • If they banned those girls for being too pretty, this chick talking on this video would NOT have a job!

  • The moral of this story is just don't be an obnoxious pain in the ass. I imagine flight attendants have to put up with a lot of crap dealing with the general public, and I've still never had one be anything but pleasant to me.

    Plus, anyone who complains about poor treatment based on their "uncommon beauty" is bound to be a real pleasure to deal with... I could find plenty to complain about regarding airline travel, but the flight attendants would not be on that list.

  • it is really funny how the sign says

    A Beautiful way to fly

    when you are talking about people and there prettiness

  • I think fatty4ksu works for American Airlines. hahaha! oh yea, k-state sucks!

  • Sounds like they were pretty obnoxious to me. I guess it is better than getting ugly. woof!

  • im going on a plain for southwest airlines tomarro

  • I hope you had fun on the "plain", and realized that it's a PLANE that will take you places. And that "tomarro" never came, but Tomorrow is a day away.

    Spell Check, please?

  • and i say "who cares"???? goshhh

  • The Stus have to put up with so much stuff.. sigh. Wish flying was like the old days when people made an effort to carry themselves well when they flew.

  • book me a seat next to her

  • She's sooooooo good looking. I wish all flight attendents were as pretty as her. :-)

  • i love -southwest, you guys are comming to boston in 3 weeks -aug 2009. i cant wait,  vegas here i come.

  • you can ban someone for life its called blacklisting..

  • yea this bitchy lady behind our seat was changing her babys diaper and the whole plane smalled like shiit

  • errrrr gross me out dude.thanks for sharing that inflight moment. did anyone say anything to her. i would have, i mean take the baby into the lav.

  • yea because they had the changing rooms but she did that BEHIND! our seat.

    i heard the attendant say that she had to clean the table up.and that those are ment for eating. next time your are on a flight remember that

  • Southwest airline is operated by evangelicals. Avoid them at any cost unless you want to be lectured by a stewardess how you should have dressed.

  • watevs, its better than united, have you seen the rapping flight attendant, i dont think thats eveangelic

  • I wouldn't mind if she brought her bad behavior...IF you know what I mean. (I'm kidding by the way)

  • :P haha... duh...

  • every airline should follow them!!! i get some nasty bitchy arrogant assholes on my flights! especially the business men who think they own the world! but dont worry, if you are ever on my flights and give me shit, i will put you to your place! and dont even threaten me by getting me fired, i been there 10 years with at least 1 comp. a day. and there are more jobs out there lol so be GOOD!!!

  • Air travel ain't what it used to be.

  • FlightAttendant08876. I also work in the Airline Industry and even do i agree somewhat agree that some pax are crzy, arrogant and bossy, they are still the costumers, your attitude wont gwt u far, remember who pays your salary! if i ever fly with you. Costumers, are KING!

    I can tell you've flown 10years because of your moody attitude, you forgot the values of the job!

  • i actually love my job! but trust me! i have had so many complaints about my attitude, I'm still there!!! and I'm not afraid to be fired , unlike many ppl who are afraid of their bosses,, i 'm not afraid of anyone and i have put my boss to their places many times, unlike so many fake ass customer service reps, and flight attendants, i dont fake being nice, but you give me attitude and you get it back. On my flights customers are NOT king and they certainly are not always right.

  • Like i said i understand your point, there are really rude, bossy and arrogant passengers, sometimes they do have to follow rules and regulations agreed, but what i find a problem is when you say you have to behave, like pax are children, when they are entitled to good service because they pay our salaries and that to me is # 1. Even with rude persons i never treat them as second class never!

  • and that's completely okay! you are your own individual, you make choices and act upon them that make your job easier, my choices are a little different, but it makes my job easier, as long as i let ppl know that being an asshole will not get you everything you want, that's all i am concerned about, when you encourage it, people use it and walk all over other individuals that give in easily.

  • Hey Southwest. If you're going to have a dress code, post it! Otherwise quit picking on the passengers. This is the 3rd incident with your airline now (by my count, maybe there's more). It's starting to make you look bad.

  • They weren't kicked off for what they were wearing or how they looked. The girls just say that because they're vain and pissed off. They were kicked off for rude behaviour, and I believe the airline DOES have a code for that.

  • That's what Southwest says about this incident but they keep happening a lot with this airline. The two other women in previous separate incidents didn't do anything wrong.

  • jst stop complaining.

    the most important thing is

    they get u from point A to point B SAFELY

  • You can't get there if they kick you off the flight. I guess you still get there after hours of public humiliation...

  • i guess

  • Well I sure don't want to be locked in a 737 with anyone who is intoxicated or is rude and abusive. Good on Southwest for putting the comfort and safety of their passengers first!

    Airlnes work like mad to attract and keep their customers, they aren't going to antagonize one for just no good reason. It sounds like these two women were acting like spoiled brats and they brought their misfortune on themselves. Perhaps this incident has helped them grow up some and act like adults.

  • wtf...does this make any sense?

  • can you undress your pants?

  • people should have the right to use language they desire as well as having a drink before the flight. Did you know that southwest posts people to watch if you have a drink then boot you from the flight saying that you are intoxicated as an excuse. Cheap tactics...

  • Kids dont need to be exposed to that kind of language, and hell if I want to hear that kind of shit while on a flight.

    I curse, yes, but not to the point where it annoys or disrupts things.

  • This girls really cute.

  • I'm from phoenix and have had to fly Southwest a lot. While Southwest is far from perfect they do have great customer service (from my experience). I do like how they don't tolerate rude behavior. I have witnessed a few times where they have kicked a beligerent A-hole passenger off a plane, to the relief of all the other passengers on the plane! I know flying sucks but people need to stop throwing temper tantrums every time they fly.

  • those there are typing like:" i wanna fuck her" is those guys there never gonna get something in there life!

  • BS,nah they had every right to act like! i mean comon theyr pretty!!NOT this women blows both of them away!!!

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  • u could be a serial killer or a red neck

  • I i ask you to jump out the airliner's cabin door

  • Which route does this lady work on? I want to book a flight on THAT route.

  • I agree with her....however there are nervous customers whom do not fly as much as her because that is her chosen vocation and she is so used to it and comfortable.

  • She can't read the card very well!

  • ha ha ha ha the lady was prabably ugly!!

  • typical bubble headed employee..LOL

  • I'm ugly. Do I get to fly too?

  • Of course you do! Just spread your arms and jump off a cliff.

  • all i heard was, "what do you mean they said they were too hot to fly....ahhh. hello?"

  • Not only ws she shocked to see me there but the same time I arrived the lady who srvd under Herb Keller CEO called exlpnd why I ws there! It's amazing when Big Sister called this employee knew how to properly conduct themselfs in a professional manner. SWA refuded our tickets &gv us free tickets. Bottom line do not fight with low life employees take your complaints to those who posses intelligence & hv power!

  • i know for a fact going back to the late 1990's there was a SWA employee who delibrately went out of her way in Phx,AZ to irrate passengers. The plane was 2.5 hours late no free refreshments water ect. I finally got tired of her shit blew her hair back due to her unprofessional behaivor she called security banned me from flying that day. I called SWA's corporate headquarters reported her , thank god someone had common sense I ws placed bck on the plane the employee ws shocked not only see me

  • southwest sucks.

    they always luse my luggage. then the guy who reservesed our tickets didn't put them into the computer we get there they didnt have out tickets.

  • Great job explaining this. I think we all know what happened. Gals who dress like they were have other quirks exhibited in bad behaviour, drinking, mouthing off, etc. They are coming across in the media as "victims" but the truth is that people get what they deserve. Good job, Southwest for posting this rebuttal. Next time, get a lavalier mic and boost the volume before uploading. Thanks a lot.

  • Yes! Great idea to post a rebuttal. And especially nice that you do it in a calm way and not some overlawyered statement read by a PR representative. I think most people are very reasonable and you have the right NOT to accept any kind of ridiculous behaviour even if you are the service provider. Well done.

  • Ive been on planes plenty of times and no where does it say "No Sexy attire" I think those girl looked just fine! They were gona be sitting the whole time anyway. It's not like theyre going to be getting up and shoving their ass cheeks in someone's face. Some old woman with saggy tits and a fat ass probably complained. These giels are in their early 20's. I say "If you've got it, flaunt it and if people don't like it, they have the ability to look away" That's my opinion.

  • Totally agree! Always 2 side's to the story.

  • i dont care about southwest but i believe them over these two dumb bitches. too pretty to fly?? give me a break.

  • wow she's hot

  • she's the face of their company.

  • Giggidee....

  • sooooo sexy! Ban ME shiiit

  • The women aren't even pretty.

  • I feel for all airlines on the whole because there are different levels of abuse and different attitudes of behaviour accepted around the globe also police auth have different attitudes towards different situations where police were more tolerant in the states. if they were traveling to the uk they would have been fined by even charged if traveling to the uk there is zero tolerance in the uk more than ever these days but nobody can trust the police in the uk anymore they r a law to themselves.

  • Safety of the crew and passengers are of paramount importance. The Captain has the final decision and can land anywhere he deems fit so that the necessary authorities can remove the unruly passenger/s She is 100% right. Not arrogant or Corporate bitch - just doing what she gets paid to do

  • No matter were you work ,dealing with the public is hell !!! I used to work as a HVAC tech & I have had my share of assholes who think they were smarter then I (even though I never act like it just smile) but the proof was fact that they screwed with there furnace or hot water tank & completely destroyed it ! there are nice people out there & there are assholes I'd pray for the nice ones ! I may not be the smartest man in the world or act like it ,but I wasn't the ahole who screwed it up !

  • I find it funny that this representative looks better than the complaining passengers :P

  • this is too funny...simply because this video was even made

  • shes hot hmm

  • I fly alot and Ive seen other customers acting all rude and stupid about "no big deal stuff" like when a person gets an economy class ticket but yet wants to get treated like there in first class section of the aircraft. Ive seen crap like this actually delaying flights. IM USUALLY A NICE GUY BUT IF IT WAS ME I WOULD THROUGH THE DAMN BITCH OFF MYSELF EVEN IF SHE IS HOT AND WOULD NOT CARE CAUSE AN ONTIME DEPARTURE IS MORE IMPORTANT TO ME!!!

  • Safety always comes first, no excuses for unruly behavior at all, they should have been banned from flying.

  • Well, if they banned, then airline would close like she said. But true.

  • Speaking of pretty people...she's hot so why would Southwest employ a hot chick like this but ban hot female passengers?

  • Fly Frontier

  • oh yeah sure...the flight attendants were probably just jealous because those girls were better looking than them...

  • hey if someone is disturbing a flight fuck em.

  • funny.. really love how she says it all tongue-in-cheek. IF you google her name, she really is their PR manager.

  • Dr. Phil gave her free tickets with Southwest

  • Shut up! and get my drink.

  • Lol even if they didt get to fly cus they were pretty. Its still such a dumb thing it doesnt matter.

  • Hey ya'll, check out The uncle willie and cuzin Melvin show for some good ol' white trash, redneck kinda fun!

  • and look how she moves her hair when she says pretty to fly so concided with ur self hunni you get paid that much money to be a spokes person to get in plants

  • to add to that very bad spokes women for south west and any Airline can ban any one from flying on them. So make sure your ugly and make sure that you find another airline to travel wouldn't want to fly an airline who grounds 300 plains because of an FAA order becuase of electrical problems !!! Love and all new destinations unlike you DL

  • I fly nationally and internationally all the time. The thing is, sometimes the inevitable shit happens when you travel, and you just have to suck up and deal with it. Most staff on the airlines are just trying to do their jobs like everyone else and it doesn't help matters to take it out on them.

    Those two spoiled girls got what they deserved. Unless you're a small child boarding early with your parents -- you should be expected to act like an adult.

  • Shes hott! Would love to see her tits