Video response to 'Bad Experience with Eve Pearl'

[eskobarara]

So glad u had ur money back :)

no offense but i think u shouldn't use the phrase "you know " that much , :)

i hope u don't say it that much , i lost my concentration when watching the video

hope u understand me :)

and i like ur indian makeup style :))

[TheSophistiquette]

I am so glad you made these videos. Glad to hear you have gotten your refund.

[jackandlill]

I am SO glad that video is still up! You were very lovely in the way you handled thesituation. Then & now. U should b free to share ur opinion/experience, good or bad - that is all you did! EvePearl took it to an unnecessary level & handled the situation very poorly. Especially as the owner of the company!! People would've had much more respect 4 her had she just apologized that you were unhappy. Still could've givn an explnatn& offrd u somthng special 4 ur trouble. That's good CS. Moving on....

[itpaystobeme]

I hope you got your money back, That makeup cost to much, I get better results with cover girl

[sj1605]

I dont think you should have removed the video.

[Privateyes27]

You are a very classy woman :)

[spicylilmama]

True dat sista! Crazy they didn't try and send you a crap load of product. Youtube is big deal. She should have sent you product and money ;P



[goldwaves]

the issue is question is not just that the product was bad but the fact remains, this sounds like very bad customer service. If a customer is dissatisfied, you take that into account and help resolve it. You do not however, tell the customer about your achievements (which obviously all customers are aware of) and your frustrations in life.That somehow makes the customer feel pity for you, that they are supposed to buy EP products for a whole different reason.This is unacceptable.

[shaling19bigsis]

No! Dont remove the video...people need to know!

[nicoleholly77]

Omg I just saw EP video this woman makes me sick. How could she use your pictures and have the nerve to ask you to remove your video. You must have put it back up or not removed it because I just saw it but this lady is something else. Also if this crystallization is normal ok then she should show her products like that on her site. You know why she doesn't because no one in their right mind would buy it.

[MuzicLuver2]

it is sad you did not give her products try -- they are AWESOME. I have been using them for over 2 years. They last a really really long time and work beautifully.

I think you would have liked them if you had given them a try.

I also think it is sad once you agreed to them to disable the video that you reposted it on you tube -- on your blog and website is one thing, but some people are not going to know you resolved your issues

No I do not work or know anyone at Evepearl.com

[debbick1]

There is a new problem with the Eve Pearl company. If you check out my video "My Least Favorite Products of 2010" I mention the issue at the end.

[copydex1]

Bad customer service is bad customer service...shame on Eve Pearl! Never heard of them but will definitely not order from them if this is the out come of what's happened to you. Looking on their website and at the prices....stick to MAC or Illumasqua! I've been refunded by both companies when I have not been happy with a product and I've then gone on to buy more products from them.

[cheezz12345]

Oh my i never knew all this happened!! Customer service is very important in any business

[annarose30]

hej ...jag är från sverige ,men fårn filippinerna...och älskar dina vid......

[binkybaby007]

Please put your video back up. Especially since she has used your pictures in her own video. Your video represents your truth. Your video will help others make better purchasing decisions.

[dyegireddi]

you are a wonderful lady in and out :)

All the Best!!

[lilyseymour]

Congratulations!

[Peiazjaeh]

can you put the video back up?

I got to see it, and it was not hateful in anyway.

It is informative

[aglanceatmyworld]

I'm glad you got the refund! However I think them telling you to take the video down was wrong. You have a right to post anything you want about a company on Your youTube channel. That's the wonderful thing about youTube. Having you take it down looks like they are trying to hide things.

[bigbang1001]

I agree with u! I would have taken down the video too.. especially since they asked you to. It shows that you are the BIGGER person and that you don't want to be involved in some catty fight.

Nevertheless, I am so disappointed in Eve Pearl, and I would never want to buy anything from them!

[SpookyElectric777]

I am glad you got your money back but I would have left that video up and disabled the comments. I felt it was informative. It was helpful in showing what make up shouldn't look like. I never heard of Eve Pearl until your video. It sounds like Ms. Pearl got trolled. LOL Welcome to the internet. With all that being said. They won't get my business.

[sxd29]

You should NOT have removed that video....it is for future reference for other people who "may" buy EP products. It was ridiculous to see the video she made as a response to your video(explaining crystalization etc) and showing your pictures in it as reference!!! IF she can make such a video, you can make a video saying how you feel. You were not hurting her business - if she feels that way, then she is insecure. You were just sharing your experience with that company.

[bobfryfish]

No offense but I think you should have kept the video up. Eve Pearl and her associates handled the situation without tact. Your video was your experience, you reality and why shouldn't consumers know about it? I don't think you should feel or made to feel like you owe them something. You shouldn't have guilt when your intentions were not nefarious, but just desiring to have good customer service. You can still leave the video up AND still move on.

-Peace-

[BaAZiGar]

@bobfryfish i agree ; i feel like she traded in removing the video with getting her money back! i wonder if she was given an ultimatum! this is ridiculous!!!

[1marielvis]

Glad you got your refund, but I am still disappointed of the company.

[VeryHappy2bMe]

Glad to hear EveP's company responded. Due to the holidays, i've probably been out of the loop, but i agree that when we express dissatisfaction about a company or person, once the matter is resolved a video should be posted IMMEDIATELY so that people know the results. Nevertheless, it is a shame that a company has to be publicly rebuked before an adequate response is even generated. Wishing u & every beauty visiting ur channel flawless skin, major hair growth, and healthy nails in 2011!!

[Caribbeanqueen77]

Happy everything worked out. The make-up is pricey.... so glad that you got a refund, the customer should always be happy.

[dianeuk01]

I'm so happy to hear that it has all been resolved. Such a shame it went a bit pear shaped at first :-/ Here's to moving on to much more pleasant things in 2011. Singapre looks hot! LOL

[ficklegal]

hmm.. they shOuLD aPOLOgise aT Least!

Oh weLL

[bosschickita]

Typo below. The matter has been resolved. Glad they refunded you. Matter has been resolved.

[lazypig22]

u r back in singapore?

[MsSparkleArkle]

Onward and upward!

[MsSparkleArkle]

Good outcome! Onwards and upwards!