Virgin Mobile Sucks!! - Don't Use This Cell Phone Company Ever

[stavstav2]

also wanted to add i called their customer service. it was ok but could barely understand the indian on the other end probably in india. but who cares since you probably will have no coverage to call customer service or it will blank out for seconds or drop you at the drop of a hat, and then the battery will die on you. so unless you never ever leave the city or drive very far and have an extra 2 charged batteries you are screwed with VM

.

[stavstav2]

coverage is bad, works great in big cities, but anywhere else, like on the road (in a possible emergency) forget about it, calls drop all the time, battery life is ok at first but after a few months you cant talk 15 minutes without the battery completely dying, dies in like 4 hours of non use. i saw a episode of its always sunny where they call these phones "burners" cuz they are used by drug dealers for a month and then thrown away, that is what they are made for nothing more

[timetravelhyman88]

Did you contact the better business bureau they file complaints a cell phone company.

[wingsonmyback1]

I guess you never called Straight Talk customer service then, I cant understand them, they are in India, Virgin Mobile I think are from Mexico. I have had good service talking to Virgin Mobile

[HoneiiDiiva]

Agree. I had that service before.

[briandominguez16]

Virgin mobile was the best until I changed to AT&T. Like virgin u get everything unlimited but not calling. AT&T I get 200 mb of fucking Internet. My phone sucks from AT&T but I had the Optimus V which is the best but I kinda slowed it down because I gave it a virus xD

[meguymankid]

Dude ur just sad cuz u cant purchse a good phone from virgin mobile i have had a vm account for 2 years and its awsome

[JayLove2150]

Can't wait too go back too Cricket...Virgin Mobile does suck can't reieve text messages internet is slow

[JayLove2150]

Well no company is perfect ..

[popter49]

cricket is way better then vm their phoone and custermer services is a joke triumph no good at alll and 300$ #sad case

[TheThatguy96]

Virgin Mobile in Australia is like the BEST company you can use.. They have great coverage and deals and if they slip up they give you something. I remember they forgot to change the plan on their website so it was the wrong plan and without me even saying anything or noticing they gave me and everyone else on the plan $200 bonus credit. Best Company By far in Australia

[TylerFreshly]

I agree customer service sucks but not all phones do... NOW CRICKET LMFAO THERE SERVICE IS A JOKE!

[sadenni]

Well if you've never had to deal with their customer service, you're lucky. I have been double charged TWICE by them. Once when it happened, they tried to tell me it wasn't their fault, but then they said I wouldnt have to pay the next month's bill. Yeah, because they were wrong. They double charged me last month and I'm waiting to get that money back. I had dropped calls left and right. Poor reception. It was a HORRIBLE experience. I'm with AT&T now, let's hope it's better.

[tingle007]

Testify brother

[kotora8]

I totally agree. they charged my dad's credit card 3 times in the past few days, but I still have no service. when you call the "customer support" they can't solve the problem and don't really care. they put you on hold and then hang up. back to t-mobile for me.

[Worldisbeautiful]

We have cancelled a contract with Virgin Mobile because it was overcharging us and we were getting higher than usual bills every month. We completely paid the balance of our bills (although the amount was unreasonable) and agreed that our contract is finished and we wont have any problems with them anymore. 6 months later I started to receive constant phone calls from VM and were told about a credit. That is really abusive!! This is not a company, they are criminals!

[DouglasTecumseh59]

But ok

[DouglasTecumseh59]

And Android

[DouglasTecumseh59]

Now thay use sprint

[bannedfromsociety]

a fucking men.

[josephhorton1]

I'm very sorry that you fell that way sir. You must have misunderstood our representatives. We offer replacement devices for one year from the date of purchase- without insurance. Your problems must have been due to technical difficulties. Please everyone, for our latest information about phones, insurance, etc. please visit our website. Thank you!

[userste]

Virgin mobile is worse than al qaeda (and I am not exagerrating)

[fdelvalle11]

My phone rocks

[Boobulargroove]

They are scumbags. Poor reception and incompetent service. Contact the Better Business Bureau.

[TheAutobodyking]

they suck shit man

[himalchulicup]

Virgin mobiles customer service sucks my ass. They told me 5 times that they are going to send ma a new phone but it is 3 weeks and has not arrived till now. They are such a bad people. I will say if you buy it and have problems, you will regret for buying from the shit people.

[diegooespinozaa]

@himalchulicup you should verify the address that they have on file with the next agent that you talk to, i work for virgin mobiles tech support and i come accross this issue almost everyday and its because the address that we have on file for the customer is not the one they actually have. PLUS virgin mobile doesnt deliver the phones, FEDEX do! so if you have a problem with it, contact FEDEX too so you can get to the bottom of your issue :)

[BALJIT147]

I am arguing with them right now:)

[iiMDReaMeR]

Virgin mobile sucks.........................­ASS

[baddmaddogg]

I've been with Virgin Mobile for 5 years and I love it. I never had any problems. Customer service does suck, but if you know what you're doing with the phone, then you wouldn't need them. Also, if you buy one of their cheaper phones, they might not work as well as an expensive one. You also said she was at an airport... Where is one of the worst places for reception? At a huge metal fecade building filled with tons of different communications equipment that will interfere,

[AngelicaOfficial123]

SUCKS VIRGIN MOBILE SUCKS half of the phones dont got camera, and ALL phones you have to pay for minutes/texts every month like a pre-paid phone if u go over ur minutes/messages u cant for the rest of the month the internet they give u lasts for about an hour it just sucks bro

[baddmaddogg]

@AngelicaOfficial123 If you set it up for overdraft minutes, it won't cut you off. You just gotta know what your doing. You can't be a dumbass and "get good service"

[therosas]

Virgin Moble customer service is non-existent. Thay gave me the runaround in both e-mail & phone call. I'm stuck with an accessory I want to return. Don't say I didn't warn you people...

[baddmaddogg]

@therosas It's not Virgin Mobiles fault you are stuck with an accessory. Don't buy over the Internet and you'll know exactly what you are getting. If you knew what you were doing, you wouldn't need customer service. I've been with Virgin for 5 years. The only time I ever called customer service was to set up my account the very first time.

[Angelkitka]

No it's just u

[TheOMARAMOR]

I bought the TNT Kyocera virgin Mobile three years ago, It's a $9 phone ,,still working no problems at all,, of course now Im going to get the Blackberry 8530 for only $99,,so I ask you , What the hell are you talking about?

[larebe74]

@TheOMARAMOR I got a samsung with camera, It cost me only $19 dollars, everything works perfect, and just every month add my top up card of $30 dollars, I don't have to deal with costumer service it all, sometimes my friends got more trouble with the reception than me, and they always are complainting about the expensive of their bills, I'm with VM for several years and I'm happy with my service

[Flywhiteguy2011]

Cricket Phones Suck!

[H0lyPh3n0m]

Total Garbo

[PWNGEoftheGODS]

I haven't been able to call out on my phone for 2 days. Even though I have $5 in my account.

[Zombihilanth]

well the news said that verizion is the only legit provider of the BEST quality of everything so im convinced

[artloser06]

NO NO NO why do people fall into these scams. Net 10 is the best provider out there with the nest coverage ive seen so far nation wide. . . i think At & T and verizon are covered. Also having unlimited plans!!! no hidden fees and what not . . simple as owning a phone should be!!!

[popter49]

@artloser06 net10 sucks like hell unlimated is really nt unlimated u always have like 80000 min on ur screen its really like they give u minutes

[briansure23]

this is basically the same reasone i switched to another company. the service WAS terrible. also that hassle with contracts. i found Straight talk rather reliable and my GF loves the phones. win win. cheap too with unlimited everything for 45$ cant be beat.

[stickpro123]

I hate virgin mobile ads especially the ones where this girl is texting to a bunch of cops

[jimtuyo]

this is the worst company you could have i have a blackberry cant receive picture messages every time i call they tell me they are working on the issue it's already been more than a month with the same story not to mention i have an unlimited plan and i get charge $.015 for something call extras whish i still don know what that is never never get virgin mobile

[eminem865]

guy i am with u 10.000.00 % they do suck ass!!

[eminem865]

i mean 5 times i be talking to them a week not 75 times but it fucking feels like it lo

[eminem865]

make people happy and not fucking mad that i bin with u fucking guys for so dam long go with bell people they are the best not fucking virgin mobile !!!!!!!!!!!.

[eminem865]

am going back to bell and getting a black berry and never get a htc legend phone if they still sell them they are nothing but shit and not worth 400$ because i use to had samsung vice phone and that phone was noting but shit to so if u live in Canada and have a bell store and wondering who is a good cell company to go with go with bell i wish i never left bell if u think bell is bad they are not virgin mobile is way worst 10.000.000 % worst!!!!!!!! virgin close your fucking company and

[eminem865]

ya virgin mobile in canada fucking sucks i cant wait till i pay money to get out with them they are so stupid they mess up my phone bills like 15 times and other things and they people suck to i bin talking to those people 7 5 times a week i evir going to pay 200$ to get out with them after i pay my march bill or wait till sept is here then just pay 100$ i have till January 12 or 13 to be done with my 2 year plan thats is 10 months to go once i pay this months bill and in canada we have bell i

[rockjean01]

Well firrst of all i know personally over 20 people that have it and THEY LOVE IT! I am goin to be switchin to it when my contract ends with at&t cuz all the other carriers are really expensive and u get nothing. So it IS JUST U WIT BAD LUCK!!!!!!!

[greyspot00]

I disagree. The phones aren't bad. Virgin mobile just CRIPPLES the phones! They strip off features and make you pay for them! Switched yesterday, and I HATE IT.

[TheThingshappen1123]

i agree -.- im so pissed off at my phone lol

[jnabiula]

you guys think youre all smart and intelligent. some questions here. answer this. were you able to activate your VM phone the right way? next, do you know the difference of pre-paid and post paid?. if youre on pre paid, phone's not gonna work if you dont put money in. and mobile phones in airports. hmmm? you might wanna try shaving. shaving can make you look more credible. hehe.

[ALThickMadame]

I agree...Wish I had have known before I got with them...They screwed my account and caused me to overdraft and they aren't going to refund my banking account back the overdraft fee.

[wellingtonpanther]

you suck and watch your mouth!!!!!!

[seb389]

Absolutely agree with you ! everything about them sucks! people who reads this , do not sign up with Virgin mobile , choose any other company !

[PinkPolkaify]

@seb389 i have them and there ok

[NotBrennanWasHereNOT]

so rude. + i dont believe you get any service in an airport with ANY kind of cell phone.

[NotBrennanWasHereNOT]

so rude

[raikougal]

OMG I totally agree!!! I have one phone (I'm gonna do a review on it too!) that I bought from them that never got activated because guess what? The serial number wasn't free! A brand new freakin' phone--with a locked serial number that belonged to someone else! I bought it off the website too! And I am so mad about this!

[Knockturnall1]

I totally agree with you!... They charge for every single little thing. they are blood sucking leeches.... Fuck Virgin Mobile...