Car Salesmen's Dirtiest Tricks: What You Need to Know

[mmabaseballguy]

And I love my job. I good money I'm not sure if this is an American thing. I work in Canada but I hate seeing these things because there are good salesman out there. I'm proud of my job I made for the first time over 100k last year. and why? I have people come back people tell people how easy I made It. I'm a no pressure kind guy I wanna help you find the car you need. I hope people understand not everyone salesman is like this. some work hard. for you. I always try and always will

[mmabaseballguy]

also I do like to try and promote warranty's.No car comes with a guarantee no new or use. Cars can go. I always suggest buying a warranty. If any salesman ever says this car will not go for 1 year. he's full shit. Car don't always go. but sometimes they do. and I like to know that if it goes that person can get it fixed. I don't try and sell warranty's that are not needed I base it on how long they plan to keep the car. and I own a car brand new I bought warranty just in case. I'm honest guy

[mmabaseballguy]

There are bad ones out there. We all seen them. I work in car sales. I love my job. I only ever want to sell a car to someone who wants it and loves it. I love trying to help people out finding cars they love that fits there life style and budget. My goal is that after I sell a car. That person will show his new car talk to people and tell them. There's this great guy who works down where he bought the car and made the buying situation easy. I don't play games with people. I want them to come

[DanSVT03]

I love hearing people say they're going to "beat the dealership." Give me a break, you're not going to beat the dealership when you buy a car, because they just won't sell it to you if they're going to take a loss.

A dealership has the right to profit on the sale. What they don't have the right to do is bend you over and rape your wallet for it.

Do your homework, know your financial limits, and don't be an emotional buyer, and you won't get ripped off.

[Wastedkenobi]

Lol because my local grocery store doesn't mark a bag of beans up 15 grand? super intelligent analogy though i must say.... Spoken like a true car salesman. Do you have this professional outlook when dealing with customers? your the very bane of your own existence. I simply can't wait to jerk you guys around again.

[khucster]

I don't see people going in grocery store asking for bottom line price. I don't see people going to Gordons ask for bottom line price on diamonds and rings. If you know the markup on everything you buy would you ask for bottom line pricing the next time you buy it? No I don't think so. People that come in asking for trade in to be KBB value is also fucking stupid. The pricing we put on our cars are 95 percent of the time lower then KBB retail but they still ask bottom line price. WTF!!

[khucster]

Ok stupid people out there that think every salesman are scum bags then don't buy a car from us. Yes I have to admitt there are some out there but not all. I hate it when people come in and ask for bottom line price when we first show them figures. I understand they have the right to but at the same time we have the right to ask for our price. It is a business and us salesman does have to make money to support our family. Just like any retail business out there there will be markup on them.

[Wastedkenobi]

Lol salesmen are all theifs and i enjoy running them into the ground when i buy

[khucster]

@Wastedkenobi

why won't you go to your local grocery store and do the same thing you do at the dealership. Fucking retard!!!

[ultramedieval]

Everyone who says this guy is an idiot is a douche-bag salesman. I've dealt with you fucktards and he's telling the truth.

You salesman pull the same crap. Only a few are honest.

[RaguelAngelofBalance]

@ultramedieval Right on! I've dealt with many shady fuck ups only to give it to the sales guy who didn't try to rip me off. Finance office is the worst of the bunch.

[cadillacal74]

What an IDIOT,, he doesn't know a thing about car sales

[vaporeizied8]

@cadillacal74 look up his name and read his report of an undercover salesman. the tricks used at 2 different dealerships were just insane. and yes people fell for it

[jasonivy28]

this is stupid. what person goes to work and doesn't try and make money. What product sold does not have a mark up. Jewlery is marked up 500%...food 700%...cars 1%. This lady really needs a reality check.

[elinak1985]

This guy is an Idiiot. He took the worst examples that almost never happen and tries to promote his edmunds site. Total BULL.

[MrMooseUnit]

This Guy is an ABSOLUTE IDIOT! I've been in the Auto Industry for close to 30 years now, and have NEVER even heard of a Salesperson "stealing a trade" by holding $4k to 5K from its value. There were several accusations that this Phillip Reed made that are unfounded and basically untrue. I would love to debate this CLOWN on every topic he mentioned. THIS should be Illegal, the blatant Lies that come from a so-called reporter posing as a salesperson. This is total BS!

[swazcarguy]

Are you serious?? Im a Salesman my self Ive been doing INTERNET SALES FOR 3YRS after doing sales on the floor for 10 years. Dont want to waste time and get to the point? Check your local internet Dealerships. We are readily comparing prices with other dealers so you dont have to do so much meeting and greeting and burning fuel and wasting time!! Craigslist or Autotrader my consumer friends.ha ha ha ha ha !!!! Welcome to the new world!!! SWAZCARGUY> SOUTH WEST CAR GUY

[jsteverichards]

This guy is a moron and a liar. A small percentage of car sales people are just like him. The vast majority are hard-working, smart, honest, and personable. However, most are trained very poorly and managed even worse. That's the real proble. But this video is a waste.

[bloozplyr]

There have been lots of these "undercover car salesmen" exposés over the years. These guys work in the business for a month or two, hear the "war stories" from another salesman, think they've got it all figured out.

Take it from someone with 25+ years experience. Nobody does 5 year leases abymore. Negotiate price after doing your homework, then ask for the terms from the manufacturer's lending arm. 1.9% loans and lease deals are the norm nowadays. If you're uncomfortable, STAND UP.

[1984Chrysler]

One more thing,this broad needs smacked in her mouth for speaking on shit she knows nothing about. This guy is not accurate at all. He is a failed car salesman who couldn't cut it in the business. No question about it. Most of you asshole's credit sucks anyways,blow me.

[1984Chrysler]

Lol! I am in sales. I love it. People hate us sooo much. I do honest work and am sucessful at it. Its SALES! We are here to make money on customers. If you are that dumb to not be prepared when you go into the dealersip than someone is going to split your head open and make a nice comission. It happens,and idiots out there that think they know more about the business than someone who does it 60 hours a week,you are retarded. This is my profession,not yours. Stop acting tough in dealerships!

[ThePhonaker6]

What absolute idiots. You get on here and talk bad about salespeople but every other word out of your mouth is...at our website Edmunds.com...what a fool. Is about the buyer or your website. I think you should stick to reporting rather than selling because you have no clue what you are talking about. Maybe you went to work for a shady dealer, who knows, but not most dealers are like that. Payment packing?? You guys are a bunch of bored idiots.

[tr7862002]

cannot hear the guy the BACKGROUND MUSIC IS TOOO HIGH:(((!!!!! do u want us ot hear the music or inform us of the scams?

[Manjottoor007]

man! she's hot? or is it just me.

[unebonnevie]

Stupid/low background music!

[tinderinc]

DONT BUY FROM A DEALER. BUY FROM CRAIGSLIST DO LIEN AND CARFAX SEARCH. Make sure the person your buying from seems to be truste worthy and honest if you have any gut feeling that its a bad deal then it is. I wouldnt pay $ unless its at a police station. But a bank cerified check is usally good enought for most people.

[Gutsyndicate]

these car salesman and dealerships are evil and greedy. can't they just do a one clean sale, where they put a few hundreds on the car without all these usury, add ons, extra charges and lies?

[graverobber35]

I can't understand a danm thing because the audio from the man is terrible...also , the music drowns out his words.

But you NEVER lease a car, unless you don't plan on driving it much.

[jjhadder]

5 year lease? I mean really... who does this? Any respectable dealership that depends on repeat business will not throw a customer in a 5 year lease. This guy is a piece of work. What a tool. Stealing the trade? haha i've heard enough

[mrmoon5250]

This guy is an idiot. Nothing he is saying is accurate. I work at a very respectable dealership and videos like this make me sick. I've never seen or heard of anything like this taking place. Also, you can barely hear the guy over that annoying music. Way to exploit consumer fear CNBC... ..............................­... and who the hell has ever heard of a 5 year or longer lease???

[jcool2hot]

@mrmoon5250 Yea bro, guys like this really give us a bad name. 5 year lease? Bull!!!.

[mrmoon5250]

This guy is an idiot. Nothing he is saying is accurate. I work at a very respectable dealership and videos like this make me sick. I've never seen or heard of anything like this taking place. Also, you can barely hear the guy over that annoying music. Way to exploit consumer fear CNBC...

[mdodd1962]

Lawyer here. Changed careers to car salesman. Feel much better about my chance at heaven now.

[larkstoungeinaspic]

This guy is an idiot, and he's lying more than I ever did as a salesman. You would have to be a total idiot for someone to be switched to a lease without there knowledge. I never saw anything "packed" into a final deal without disclosing the terms.

Of course I can give you countless examples of customers lying to me about their trade. The VIN on the engine doesn't match the vehicle, did you replace the motor? No! I found quickly, the customers are as crooked as any of the salespeople.

[DimaKamyziak]

@larkstoungeinaspic

We heard that one before,you guys like to say ;"Buyers are liars" but I was a witness of how you people dont give a fuck,you'll drag guys who are clueless into deals that they cannot afford that can actually bankrupt them and really wreck their lives just to make good commission.

[jakal1969]

does anyone write a check to edmunds? this guy is so full of crap. . does kelly bluebook write the check. what dealership can you go to and buy from edmunds or Kelly bluebook. Oh thats right they don't exist. they are only a guide

[jasongsxrful1000]

it would be easier to hear your advice if it werent for that god awful music

[dnasty76]

Wow..this is utter bullshit.

[kandjandaidan]

A guy works "undercover" at two dealers and then is able to represent the entire auto sales business across the entire country on a national TV show. Drama and fear once again. How about the name of the two dealers to avoid? Thanks.

[ClutchFan1971]

@kandjandaidan How about car dealerships just put a price on the car instead of trying to rip people off? Maybe then they wouldn't have such an awful reputation.

I had the misfortune of dealing with several salesman yesterday at 4 different dealerships. Some of the lowest people on the planet.

[tommyc97]

lol this is total bullshit , total bullshit , i make more on a finance then a lease ya fuckin morons

[MrJasondark1]

This is so stupid. No dealership wants to sell anyone a car bad enough to not only break the law, but create a headache for themselves. Leasing is great for the right person. I lease my car for example and I sell cars. Bottom line is sometimes people have a payment budget in mind that can only pay for a lease on the car they picked out as in, the can't buy it. But try convincing someone to get something cheaper... Then they look at you the salesman to perform a mathematical miracle. People aren

[vladmc77]

why don't you fucker make a video with how much wallmart or Costco buy their shit and sell it for?why don't you count how much is your interest in your house ...

most sales people salary average is 3 k -5 k month, but receive so much shit from "smart fucking buyers " like you . Every business is design to make money, your banks, stores etc. and you bitch from video how much you getting payed to talk shit and why don't you make a video how you can get payed less .CUNT

[jasongsxrful1000]

@vladmc77 cause nobody complains about low prices (walmart)....also videos like this (not necessarily this one) inform people about scams from low life scum of the earth salespeople (such as yourself).... you may not realize this but buying a car is a big deal and if you are not smart you will get fucked. and yes businesses are designed to make money but car dealerships have a bad rep when it comes to scams....hmmm wonder why..... because its true

[mixmartialartist1]

thats fuked up. why do they have the backround music a lot louder than the guys voice?! this video is scam itself. well the way they present here is that the normal dealer is the one that buys car for $10000 and then sells it for 5000. its a business and ppl are making money. only thing u should be worried about is that the car is in a good shape.

[rwfortner]

This is bull, but unfortunately some small lot dealers are crooked. You should purchae from a reputable dealership and preferrably an experienced and well known salesman who is willing to show you his cost, and have you fully aware that he has to make something. Every car has an invoice, and this guy evidently wasn't in the business enough to realize that the markup today is less than 2700 on a truck and 12-1500 on a car. That is all the wiggle room their is.

[mjpitche]

They are full of shit. I was a salesman and we never did shit like that. Most of what the are saying to illegal.

[MrSharkkky]

wow the media talking shit about carsales people . I realy dont know what side to take ... lol

[alekx77]

The opening background music is so loud we can hardly listen to what the salesman is saying. Sensible TV direction, anyone??

[mullinator99]

This guy never answers the questions. If the salesman tells you it is a lease to own ........its a lease to own DUH!!

[123gwf]

I just read on edmonds that Toyota now makes more money financing their cars than they do selling them. Think about that. It gets real simple people: if you don't have the cash, don't buy it. If you don't have any cash? Don't buy anything. Walk.

[avery1523]

CAN SOMEONE EXPLAIN WHY THEY DON'T SCARF ON BANKS FOR HOW THEY SELL HOUSES????????????? CAR DAMAGE 3,000 HOUSE DAMAGE 100,000

[rohc69]

@avery1523 your an idiot banks dont sell houses they finance houses and its called consumer responsibility business are not charities they are there to make money ppl need to ask questions and read every document they sign

[mjpitche]

@avery1523 Good point!

[ginner905]

Just because they had one bad salesman, doesn't mean they are all like that...

Ask that guy how many happy customer he had over the unhappy ones?

[NewUnderwear]

I already read the article. Don't hate on the salesmen. Do it on their boss.

[mjpitche]

@NewUnderwear It's the finanace guy that screws them(if anyone), not the salesman! Bad credit people have it easy because the bank will lower the payment since they are only willing to load so much for any given car. You might have an $8,000 profit until the bank gets ahold of it, then you're talking a $500 profit.

[visionimagify]

Man, that woman is Freakin' milf.

[TRUANTlkn]

This guy is an idiot!

He is talking about 5% of the car salespeople, all of whom if they do this are not just shady, they are breaking the law.

Stealing the trade.... yes, in today's internet age no one knows how much their trade is worth. ..... what a joke this guys is. No wonder he didn't make it in car sales.

How about someone doing the opposite, finding an ex-journalist and talking about how to put a spin on a story!

[recoopinator]

these people are bitching about some jackoff that couldn't sell shit and came back to reveal the secrets fucking get real asshole get a fucking clue

[tarogy]

this is crazy,,i make $100 when i sell 40k dollar honda pilot 2011,,,,,so after tax im getten $70,,a day that if im lucky and sold a car every day so that mean i make,,,$2100 a month working 30 days a month,,9 hrs a day,,fuck the media and cheap dum customers,,let edmonds.com sell u a car den

[AwarenessCosmic]

@tarogy You are not a victim, get an education or some trade skills, invest in your future!!!

[jordanjcm]

@tarogy wow so your deaership screws the customer and the salespeople . Smart Owner.

[ijp66]

This guy is a tool. Mr, Reed you talk about leasing as if it is wrong. It may not be for everyone but for most people leasing is fine. My wife and I always lease. What you are forgetting to mention is that when the salesperson asked them to switch to a lease it is because the payment on a "buy" is more then they can afford. It is called giving them an option. You are making it sound like the big bad dealer is doing something wrong.

[jordanjcm]

@ijp66 He never said leasing is wrong . He says make sure it is right for you.

[Willgotti85]

When was the last time this Phill Read guy or any paying mind invested $20,000 to make $800? (fill in the blank)__________ I didn't think so...

[rheuprect]

@Willgotti85 so what car lot do you work at? the only people the dignify the sleazey, duplicit nature of car sales is those perpetrating it. I bet you're going to tell me you can get me a great deal, can't you?

[Willgotti85]

They are globelizing this illusion for their own profit too so why don't we just stop entertaining this madness so we can continue with life the real American Way...Have respect for others hard work because I'm sure there is no one out there that will work 12hrs in a day and not expect to get paid... Thank you...

[knutfheifer]

@Willgotti85 yeah yeah, the usual whiners, if you don't like your job, then change your career, simple, after all, your the salesman, you can sell yourself! oh, I forgot! you make a fortune! and ripping people off at that, your only annoyed because people aren't as stupid to your devious and pressuring ways as they used to be, you caused it yourself! fact and end of, have a good day

[Willgotti85]

The only reason they attack the car industry soooo much is because there is a person in the middle of the customer and the owner that will make a small percentage off that small 4-5% to feed his family. Ask a grocery store owner to remove the cashier because they are paying them, it's rediculous.. Because of people like Phill Reads is the exact same reason why our economy took a plundge. They creat an illusion of world against business and yet every one works for one.STOP It will hurt you too

[Willgotti85]

The profit margin percentage is much higher on groceries then cars and we eat every single day. On foreighn cars we are lucky if we get a 4-5% margin. Groceries are at about a 30-40% at a small store (if you go to quick check and places of that nature expect more). Why doesn't any one mension that? ..BECAUSE ITS BUSINESS...Wake up people, there is abesolutly nothing wrong with making a profit.

[Cody2737]

Hey I know! Why don't I just give cars away.It's not like a dealership is a business or any thing.We dont have to make money to feed are kids keep are lights on or pay are own bills . Its all done by fucking magic. Get real people. People think we make a fortune off of selling car but the truth is its all comission and yea if we get lucky we might make $200 off of selling a car but that might be the only car we sell that week. Ask your self can you live on $200 a week No I didnt think so.

[arniebarb123]

when u have cheap fucks coming to the dealership to waste your time and to try to make you the least amount of money possible fuck em buyers are liars to

[aja44b]

just some info from a salesmen.....im sorry but LA is the worst for slizzy carsalesmen....i mean when you have over 1-2 million people to sell to they get greedy....now go to new orleans or montana, or any other place I was treated very well before i became a salesmen and i did my numbers after i was a salesmen i came out with a amazing deal and was treated with respect and still talk to my old salesmen its a buisness and understand there just trying to make a living and these times its hard...

[aja44b]

the dealership has to met strict criteria to make that trade in get back on the lot and when the price goes higher on the trade when its on the lot it only makes since to make sure your repair and shop bills are covered right or wrong???? If every dealership didnt do a low trade for the bills and repairs and try to make up for it somehow..then cardealerships would close down...its a business not a scam.

[aja44b]

.trade in is good and bad. Some people know they will be upside down on there trade.....thats a choice they make on there own. We do inspections out there with the customer to show them that "Hey this and this and this will need to be fixed or replaced in order to get the car RESELLABLE....

[aja44b]

First off we dont rip people off. When you do a trade in and we do the inspection on a vehicle, we est cost of REPAIRS, and shop bills. 100% of dealerships have a fee they pay just to run it through there shop to pay for labor...... some are $600 and others are up to $900 depending on the vehicle... I say this bc if u bring a bmw , saab or even a Volkswagen to a GM, ford, or any other dealership, guess what....its more expensive.......and if its a high end car bill will be higher..

[farariazvatan]

when the apraise your trade they get a buyers code ,not a fake call .

they have to buy it under blue book ,recondision it ,and after smog and safety sell it and make money.you fuckhead work ther only 2 months you dont know shit

[143coolwhip]

fuck this  a home builder rips peoples head off... and you dont see them all over you tube... GO CARSALESMEN

[thecrazyaviator]

From what the guys says, he sounds for like a guy who is protecting the salesman.

and by the way, in the ticker it says to lease if you use the car for business because its tax deductible. its tax deductibel even if you buy it cash!!! and of course if you finance.

i cant save all car buyers... so buyers DO YOUR HOMEWORK!!!

[bomberfun1]

ALL CAR SALESMEN ARE SCAM. THEY ARE SELLING MACHINES. Whether is is crap or not. Never trust a salesman unless. Friendship ends at the doors of the dealership.

[tomjones1973]

This guy is so wrong! HOW ABOUT NEXT TIME YOU GO UNDERCOVER AS A LAWYER AT A LARGE FIRM AND THAN YOU CAN REPORT REAL REPORTS OF LEGALIZED CROOKS!!!!!! when I landed my first salesman job I learned that the salesman is kicked around and abused by dickheads like this. People like him is what creates the Car salesman!!!! BUYERS ArE LIARS!!!!! IThan people wander why we are ruthless- we learned it from the customers!!!!!!!!!!!!!!

[bomberfun1]

Go and get another job. Salesmen job is for snakes.

[chakotay65]

then how would you purchase the transportation you require to get back and forth to work?

thecrazyaviator has the best advice: DO YOUR HOMEWORK!

[sfgox10]

@bomberfun1 I have more respect for salesmen than I do for lawyers.

[g81mjk]

your not going to get blue book value for a trade in what idiots

[chakotay65]

If you want the amount that the blue book is telling you, have the blue book stroke the check. A vehicle is only worth what the market is willing to pay. Not what some guide says.

[ONLY1BLAZE]

omg, that woman's voice is like scratching a chalk board. i couldn't even listen to this...

[p1zzaman]

ya... i know someone like that... ugh.

[d9films]

There are more laws to protect a consumer buying a car than any other purchase you can make. No one ever tries to get a discount on other necessities like groceries and rent. But people buying cars feel ENTITLED to some sort of discount. That's why these car salesmen end up talking in circles. If people paid what the Manufacturer Suggests the Retail Price should be, car salesman could train on presenting the product instead of how to make up for the big discounts car customers expect.

[thecody1100]

not all car salesmen are scammers so your wrong.. I'm a sales manager at a dealership ... the only lie I say is I cannot sell it any cheaper profit is not a dirty word and its how we feed our familys.... do we come to your work and say " I'M ONLY PAYING 10 CENTS A GALLON FOR GAS" uh no you pay it kthx2u2

[Nort1234567]

Im a salesman...been doing this for almost 2 years now...It takes *allot* of skill to do sales.This is just like any business,and we all need to make a living!

Im probably the *best** salesman,ot at least on of the best in Canada