Former Bank Employees Speak Out About Unethical Practices

[fightfeces]

May want to look at the video and thengo to that site shown. got all the police a/v.....all the case file....all the detail. Lawyers can have a field day and make Bank Horse Meat.

[HeavenlyRealms0910]

Oh and by the way for MBNA and Lloyd and what ever you have broken many families and will fall if you dare challenge me in court we will be suing you. You made a fraud plan with KHC and so far I am winning -- What you do is high crime and if we are so concerned about terror why then do we not consider you the terrorist. How many answering machine messages did you leave me when i own none of your nasty cards. I would like to know with a reporter I know with channel 32 news. Settle i owe u nothing

[HeavenlyRealms0910]

Thank you after my brother died and being quite sick in 2007 I was attacked more times that I can count by MBNA and bank of America. I cannot even begin to explain how horrible they have become and how much money they not only are trying to steal now but what they did to my father. And now represented by the worse law firm here in Ky Lloyd and Mcdaniels horrible. I cannot explain in words how horrible they remain. Thank you for telling the truth Citizens need to know. Chase took part as well.

[severus9785]

I worked for an airline, and it was the same thing. say this, not that because it sounds better.

[Xality]

I worked in an insurance company, as you can imagine the sales team was always under pressure to hit targets.... so this is what they did.... they would tell the customer they needed their bank account number to save their quotation. Then they would use the account number to set up the policy without the customer's permission. After discovering this I complaint to their team leaders and executives, I was always ignored.

[Injeley]

I'm not saying these people are making up these stories but I own several different credit cards and when I called up the banks for various reasons,no one encouraged me (or even mentioned) to take out cash advances, etc.

[olga2415]

These are the faces of what I call "minions", those legions of "good men" who do nothing to fight the encroachment of evil. Well, now it's engulfing the whole civilization. No civilization can sustain itself when there are as many as exist of those willing to "go along to get along". And this one ISN'T going to sustain itself either. I was once told by a "friend" that I made her "uncomfortable" because I could not be drawn into anything unethical. Soon after that, I quit the first of my jobs.

[olga2415]

Why is it so many of you bank employees are willing to go along with whatever unethical practices you happen to be performing so long as your paychecks keep coming, and the moment you feel slighted by your unethical employer, you start whistleblowing? I QUIT various JOBS with Atts., senators, judges, etc,until I quit applying for those types of jobs, because I refused to take even that first step into unethical acts. This is when to quit. NOT years later. You should be ashamed of yourself!

[hozomeen42]

@olga2415 But if they had quit when you did this video wouldn't have been made and then you never would have gotten the chance to be morally superior on the internet.

[olga2415]

@hozomeen42 Written just as your ilk spoke when I have been offered opportunity to split moral hairs and gone in on various shady activities with greed as the seducer. People like me do tend to make your sort uncomfortable. But I would be even more uncomfortable running with the likes of you who may look on the surface like "successful " people while you souls are pockmarked and compromised by unethical behaviors. I'd bet you are very popular. See if that saves you in the end.

[greatbungblaster]

shame on you lady, you KNEW IT WAS WRONG....

[NewellWW]

i don't have a credit card, never have, and i own all of my properties and vehicles out-right. SUCK IT BANKS.

[CraigGraham]

It is the bank's job to get you into debt. It is your job to get out of debt.

[squareatheist]

Bank of America = criminals. Enough said?

[troybrownrigg]

I'll never own a credit card!

[AngeliqueEU]

@troybrownrigg why never own a credit card .... not from the USA?

In Europe a credit card is not that common as we are used to pay with our debit cards for years and years now. So we do not really need a credit card.

[suckittrebek619]

Shame that so many people are so self-absorbed that they don't realize the harm that they're doing until it's too late (or to be blunt, until they get fired and they're no longer personally gaining). BoA is downright repugnant (as are most financial institutions) but they cannot conduct this sort of activity without spineless individuals willing to screw people over for their own minimal personal gain.

[rockit730]

I really don't understand what these two are complaining about. It's called selling, duh!!

[NewYorkCityUSA7]

@rockit730 Judging by your comment I don't think you understand many things.

[jrodmish]

Have they given back the incentive money they earned or donated it to charity??

[blankstage24]

Please see and join:

facebook:

/RobAnaVsBofA

[ruggk5]

A true witness also. Dont think they are shady, and it only happens to sales people? I worked 11 years for their Fraud services group. Didnt sell 1 damn thing. My job was too protect peoples accounts from Internet fraud. After they ate Wachovia, they decided they didnt want to pay CA workers, so they constructed a huge corp building in NC, kept the some Wachovia workers, sent us down there to train them, then they told us we werent working fast enough. After that 25 to 30 workers gone.

[germo06]

Its a SALES job!

Honestly; america wouldnt have this problem if everyone lived WITHIN their means!

[CMBAman]

These people need to get out of the business of SALES. That's what they are hired for! 

[ilyacibko]

the problem is not unethical practices of the banks. people should be spend at least a little time to become financially literate and nobody will be able to manipulate them into debt and unnecessary spending, read Kiyosaki or something. (i'm not affiliated with any finanical services)

[gonzo361]

@ilyacibko no the problem is unethical practices to say it the people fault for not being aware, ok i can accept that on small scale scams maybe 200 even 300 thousand got in more over there heads but to say that the enitre country was a fool and predatory lending had nothing to do with the problem leading to the housing market collapse that just misleading

[ilyacibko]

@gonzo361 ok, i guess we're all guilty

[socalled47]

MBNA and everyone associated with them are nothing more than legalised loan sharks and prey on people's misery. They should all be jailed and the whole operation closed down for good.

[flexor212000]

BOA is horrible but come on lady: "She asked me point blank if this was the right thing to do and I said absolutely it was the right thing to do.. But it wasn't the right thing to do. I knew she would never climb out of that debt.". Come on lady. If it wasn't the right thing to do, and you really cared and believed it was unethical, you would have said "NO. I don't want to advise you to destroy your life so i can make a few extra bucks". But she did not. She's just as bad. A participator.

[sushigogo1]

She is awsome. She is 100% right. We, including myself, former Bank of America employee, were pushing everyone towards the violent, greedy, blood hungry, Corporate America vehicle that spares no one. I am very sorry, that I did this to others, and am willing to start a campaign to put an end to this horror driven corporation.

[laurier51]

Watch my video "Teller Line"!!!

[KaiserVadin]

get a free checking account and take out the money need to open it and leave it at $0 and cut your usbank card in HALF !

[ashestobeauty613]

Bank Story! Wells Fargo has ruined my accounts and my credit. They froze all of my accounts because I deposited a check for a large amount, and they called the school (it's a financial aid check) to verify the amount. They claim they were told it was a fraud check. Turns out the school records all the conversations and that never happened. The school verified the check. Wells Fargo is illegally holding my assets in a freeze to collect interest.. And I'm out cold. Don't EVER BANK THERE.

[marisole771]

I worked at a bank, and yes, all banks profit off getting ppl in debt and charging outrageous fees!!!!!!!!!!! And no, the people that you see dont profit off the backs of hardworking Americans. Its the people that not even the front line employees know about.

Word of advice, NEVER trust a banker. If the banker doesnt make money for the bank, the banker is fired. The banker making money for the bank means a 99% chance of going against "ethics" for the customer.

[rhastaman1960]

These employees need to return their illgotten gains. They admit they did the wrong thing.

[WIZ56575]

media library will reach out to people who say they care, care about our country and their state even their sovereignty we will come together as caring United States citizens and help ourselves instead of pending on public servants who thinks they are God to help us. This is the gold of media library this is my life so the question is what do you do? 313-651-5349

[lomozizzle]

yes EVERYONE close your account and go one step further, join a local CREDIT UNION where your money stays in your community and you get dividends and help make decisions, not just Bend over America, but every other too-big-to-not-fail corporate bank that owns our government! watch out WellsFargotmymoney and Chaseaftermymoney we are come'n to get ya!

I am a grandmom from Texas and I am fighting back!

[steveh777ify]

Disgusting Organisation. Truly and Monumentally Vile. Legalised Smash and Grab Merchants of the first order. Google "Bank of America + One song" and I dare you to disagree.

[julzabro]

Interesting and disgusting! Thanx 4 sharing!

[scorpiaerika]

While this is very true, this is sales 101. SELL SELL SELL. No ethics are taught in sales. Go to a clothing store and they will tell you some ill-fitting article looks great. Go to a health food store and they'll sell you a cart full of supplements. At a makeup store you're going to leave looking like you got a new career on the corner.

[wolftreetree]

God bless you for being honest

[67bandit67]

I used to work for a bank, I know the evil they do. What most of you do not know is that they hold meetings (parties) and actually laugh at all of you. Pretty messed up isn't it.

They are all laughing at you along with wall street and there is nothing you can do.

[unitedwestand1775]

I watched your video and I really understand your frustration. If you want to make Bank of America pay for what they did to you, and thousands of others, you should watch this guy's video; DEADLY BLOW ! TO Bank of America

You should contact this guy, he is really serious.



[unitedwestand1775]

I watched your video and I really understand your frustration. If you want to make Bank of America pay for what they did to you, and thousands of others, you should watch this guy's video; DEADLY BLOW ! TO Bank of America

You should contact this guy, he is really serious.

[911Truthseekers3]

Follow the money! Zionist own the Federal Reserve!

[YoTengoCorazon]

As with other businesses, the banks are out to sell their products -- in this case money and money-related instruments. People have to be able to manage their own finances and make informed decisions. While banks should be upfront about what accepting their products entails, it is ultimately people's responsibility to make the right choices. If you go to a car dealer, they will try to sell you above and beyond what you need -- you can just say no.

[gorgeousdzastr]

Problem is that "cash" comes from loans, that are created by peoples signatures on notes out of thin air. So when "cash" shuffles between commerce 14 times the cash disappears if the taxes are 7%

So when we borrow money, the debt is never paid. It can't ever be paid, it is discharged not "setting off". Discharging a debt is putting it off to another time.

13 trillion dollars? make sense now?wonder what will happen when the bank tries to collect on 13 trillion they created.

Iraq war familiar?

[jimmykim100]

I was charged with total of $500 overdraft fee from my Bank of America saving and checking accounts over last 4 months. It's pure bullshit. So my question is: are there any medium size banks that don't have fraudulent fees? 

[YoTengoCorazon]

@jimmykim100 Rather than blaming Bank of America, why not manage your checking account better so you don't spend more money than you have. I assume BOA provides check registers for you to document your purchases. Figure out your balance and then subtract each purchase. You can add when you receive money. And, stop living beyond your means.

[jimmykim100]

@YoTengoCorazon I closed all the Bank of America accounts and opened Wells Fargo savings account. WF charges penalty for "insufficient funds," but they at least tell you minimum amount that I should have in my account.

[Savafan313]

My question is? Whould you still be fucking people, if YOU were still making money? Total scumbags.....They are pissed because they lost their job. Their job consisted of..Fucking the American people....

[YoTengoCorazon]

@Savafan313 Your comment is pretty much on target. But, people who have reached adulthood should know the consequences of debt and to manage it carefully if they need to borrow money. Neither MBNA or any other bank can teach people that. It's part of upbringing, education and judgment. People need to grow up and take responsibility for their decisions.

[Savafan313]

Now hold on a minute? Are these people still employed? Now, they come out and tell the truth? BUNK!!!!

[Pricklyash1]

I'm sorry but they got nothing on Chase

[asgbdhj]

I HATE WACHOVIA

[steveh777ify]

Call centre scum. Lowest commom denominator/easily assimilated/morality-free tossers.

I remember when a job actually had some social benefit within a wider society. MBNA are vile...End Of.

[enash3108]

OH STOP LYING...AND GET A F-NG JOBBB..DUMBASSES

[steveh777ify]

@enash3108 Stay assimilated little chap!

[steveh777ify]

MBNA are insidious. They "educate" their people and assimilate them into their Star Trek, Borg-like collective in order to suspend any sense of morality or decency. They are latter day apostates of Satan. I know. I "worked" for them for a couple of months and expect to incinerate in Hell for my involvement!

[YoTengoCorazon]

@steveh777ify Well, it sounds like you got fired and your comment is sour grapes on your part.

[steveh777ify]

@YoTengoCorazon You work for these people, Yes?

I agree with your remarks about individual responsibility. However, that does not imply that the corporate greed, avarice and usury evidenced by the likes of BOA is in any way acceptable or sustainable either, unless the thousands of negative responses on this subject are all misguided and/or incorrect.

Now what is more likely, do you think??

[steveh777ify]

@YoTengoCorazon (cont.) Do you consider 29.9% APR to be a reasonable rate of interest? The UK BOE base rate is 0.5%, and we are in the midst of a major economic recession, brought about by the obscene greed and unaccountable speculation of the Banks that you appear to defend. Now what element of this do you struggle with as a concept. I appreciate that you almost certainly work for these people, but your views are hardly representative are they?

For the record, I am self-employed as an IFA.

[househeadericmd]

credit unions are the way to go trust me... much more reasonable - bank's are a bunch of phoney greedy cunts!

[mrsickstring]

I work for B of A and worked in the credit card dept. I was hired to sell. I understood that, and as a general principle every consumer should understand that any advice given to you by a financial institution or any other business for that matter is biased toward their own goals. I had customers ask me if I thought what they were doing was a good idea, and I would simply tell them that, "With all due respect, that is your own personal decision. Only you know your personal finance situation."

[Micpola]

That's a big BS.....

[kpgq19]

I don't believe a gun was held to their head for them to tell the customers these things and do these "unethical" practices.... Im sure they werent bitching when they got their pay.... Your actions are you own...

[swartd1]

pathetic. All around pathetic. Most of all, these otherwise, I'm sure, fine people trying to point the finger at their employer for their own personal weak willed standards. Grow a pair and do the right thing. That's how employees become employers.

[TheGoalSetter]

lame

1. No matter what BoA managers told these people to do, these people are in control of their actions.

2. It really doesn't sound like BoA managers/policies told these people to do unethical things.

3. The people who borrowed are responsible for their actions.

There are some legitimate reasons to loathe creditors, but none were discussed here. In fact, I dumped BoA years ago precisely due to some of their policies (their fees, rate jumping, etc.).

[KDilla1981]

I agree banks do exploit people but that's the way the system is set up! Any banks that aren't all about money would fail! MBNA could also NOT give people lower rates. Who would like that?? The job description is NOT give people the wrong information and screw them over. It IS sell sell sell, BUT only when it's right for the customer and the bank. It's the people who want to get the extra $50 that have questionable practices!

[KDilla1981]

This is barely true. Balance transfers help tons of people, as long as they are informed how they work.

The example provided here where the MBNA rep tells the customer it's the right decision, when it's really not is pointless. Her boss wasn't telling her to say yes. SHE said yes on her own!!! Probably because she wanted her incentives! Yes, you get paid more for selling transfers but nobody says you have to do it unethically. Sell the bt to the next customer who might actually benefit!

[cyigo2wrk]

Don't like your bank?

See your LOCAL bank or Credit Union, they will be more than happy to help you open an account.

Enough talking... It is time for CHANGE!!!!

[YoTengoCorazon]

@cyigo2wrk That's good advice. Local banks and credit unions often do provide more favorable terms than the large banks. That's a positive approach as opposed to bemoaning the banks.

[thecook007]

Trouble is the world of finance is not known to everyday people. Heck 40% of the US is functionally illiterate. I was never taught in school anything about loans, credit cards, buying or selling a house. I thought when you bought a home you paid interest once. For a year! I couldn't believe they charged it every year. What a rip, I thought. And it is, you pay several times the homes worth. Banks are taking advantage of people , they always have. This is what Capitalism is about: exploitation.

[YoTengoCorazon]

@thecook007 Maybe you should have done some research and asked questions first before signing on the dotted line. You need to take personal responsibility for your decisions and actions. But, yes, schools should start teaching about consumer finance.

[thecook007]

@YoTengoCorazon I didn't sign on the dotted line. I waited, I saved up money and payed cash! No interest, no BS. My point is when schools don't teach financial basics at all, you have people that are at the mercy of the realtors, mortgage brokers and bankers. They all seem to be your friend and are trying to help you. Of course they are! They want your money and will lie, and not tell you other things to get a sale. Read the book 13 Bankers explains how the banks crashed the monetary system.

[IBMeddling]

Use cash.

[scjtraveler]

@IBMeddling And put you savings in silver and gold.

[walkerbetweenworld]

@IBMeddling I tried to pay £1000 off my credit card at the weekend over the phone. MBNA would not accept it. Apparently the amount was too high. I had to pay either the whole balance or less than £501.

It's as if they don't want me to pay it off so they can collect more interest....hhhhhmmmmm

I threatened with the press and was told I could do it only this once. I still have several k to pay, it's not looking good!

[IBMeddling]

@walkerbetweenworld, But you HAVE to have a credit card...you HAVE to! (that was sarcasm - LOL)

[AWitness4Him]

These people are not lying! I am a witness!

[utubecenseorstruth]

mbna was pathetic. they had think of yourself as the customer over the doors, but you found out real fast you were there to rake most of them over the coals.

it ran like a cult. some people played the game others just made people think they gave a shit others were brainwashed

[sushigogo1]

Bank of America is a slave runner, ignorant, and detestable. I was a senior teller in Bank of America for three and a half years and they treated us like trush. Daily harrassment if you don't sell credit cards, checking, accounts, or other unnessessery products, I will write you up. I quit my job. They didn't provide me with a chair right away since I had a tendonitis on my feet doctor recommended. It took them four months, but if I call a customer 4 minutes late, I would get fired on the spot.

[AWitness4Him]

I feel you! I know all about it!

[nearmedinalake]

Sad truth... we are a greedy society who wants everything NOW at any cost, and when the cost comes, we don't like it. There is a BIG difference between "want" and "need", and until we can discern it, and set clear budget boundaries, the credit card show will go on.

[YoTengoCorazon]

@nearmedinalake Applause! Applause! You hit the nail on the head!

[DLUVRL2]

affy will be going to hell too

[hentaiseeker]

or selling credit line. or selling car insurance. but she is right. She should have answered "I can't answer that question".

[hentaiseeker]

bitch needs to learn to use proper wording. It's SELLING LOANS.

ALL BANKS MAKE MONEY VIA LOANS.

This is not Einstein thinking!

[bruthaman1971]

transferring balances isn't increasing a person's debt. if card a has a balance of $5K w/ a rate of 15.99% and card b has a promo rate of 1.99% and a goto rate of 10.99%, how is the customer increasing debt. it's actually decreasing a consumer's debt. this is bullshit testimony and i've spoken to several reps at boa. when my grandfather passed away, i spoke to a rep and they didn't make any attempt to sell to me b/c empathy was the order of the day. they wished me all the best and that's that

[ChiTownBlackDragon]

Most balance transfers have a fee associated with them that is above and beyond the rate that they charge. Also that 10.99% is not forever. It usually last 6-12 months, at which time it goes to the everday rate. This new rate will likely be 18-21%. What the bank hopes is that you will not pay off the balance during the promo so that they can make the 18-21% or <. Not to mention the fact that balance transfer customers offer a higher ROI as the come to the bank with high balances already.

[bruthaman1971]

i have a boa credit card and i can tell you that the transaction fee to do a balance transfer goes for the same promotional rate as the amt of money your transferring. my wife also has cards w/ wells fargo, chase, citi and wamu and they charge the same way. banks can hope for any consumer to not pay off their balance transfer all they want. as a consumer, the most important think to consider is that transfers are short term even with 12 month durations.

[bruthaman1971]

when borrowing money at a promo rate, the first thing any smart consumer needs to do is sit down and plan on how they're going to pay off the debt on or before the promo ends. you can't blame the bank because the consumer decides to pay just the minimum amt due. when my statement tells me my min payment due is $15, i pay $50. my wife usually pays double of what the statement says to pay down quicker.

[bruthaman1971]

i work for a bank but i'm not defending all that they do. i just can't stand to hear about consumers who chose to run up their credit then bitch about paying it back or give vague excuses why their rate went up like ann minch did. she said she was never late on her boa acct but the way she described her increase, she trigger default pricing due to making late payments. she won't tell people she fucked up more than 3 times and it doesn't matter if you're 1 day late. late is late!

[ChiTownBlackDragon]

I agree with the "late is late" theory. However, it is a bit hypocritical of the banks to be so hard and fast on policies such as this when they are using Tax Payer dollars to improve their profits. I don't really care if they banks asked for the money or if the money was forced on them. The reason it was given was to allow them to help consumers. The ethics component is being lost. If I know someone has a drinking problem, ethically I should not expose them to it. Just do the right thing.

[bruthaman1971]

i hear what you're saying my man. your analogy is the same as a young woman who keeps getting her ass kicked by her man, she complains about it but doesn't leave him because "she loves him". you can sympathize and suggest that she leaves, she agrees that's the best thing to do but still stays with him. it's the same w/ credit cards. you know you're strapped for money but your card is the first thing you pull out of the wallet knowing you're gonna have to pay it back but you know you can't.

[bruthaman1971]

my wife and i have debt like most americans (about $25k worth). she's received rate increase letters from two of her card companies one of which she didn't pay attention to and she was increase due to risk factors. the other she opted out in time. we didn't like it but we didn't complain and i told her that she was just as responsible for the card that increased b/c she didn't pay attention to the letter. we sat down, set up a plan to pay off the card and get over it.

[bruthaman1971]

through all this, i'm not villifying the banks because ultimately, we borrowed money, took too long to pay it off and now we're dealing with it. when the debt is paid off, we'll only keep 1 or 2 cards and use them only when we really need to used them. we keep each other's spending in check and we ask the question: is it a necessity or a luxury when we go to the store. either which way, we're understanding that if we don't have the cash for it, we don't really need it.

[sr1215cl]

I'm now starting to understand why the world hates America. This is not the country that I remember. Just like Greece and Rome, America will fall.

[userid8765]

You idiots! People wanted credit card balance transfers... businesses are in money because they sell goods and services.

[PnkPrls]

I wonder if the media would cover this.

[PnkPrls]

F**king assholes, you should have taken a stand then. A family is probably homeless because of your greed.

[clintonlies]

these employees are scum for

doing this shit to people.just for more money.

they have to take the Blame for what they

have done. I have NEVER done anything like that

to anyone, I would feel bad if I lied about a used car to somebody.

[kensho3]

You're sounding a bit self-righteous there, bro. You've NEVER lied? Really? NEVER? Then start throwing those stones you have stacked up, mr. perfect.

[clintonlies]

yes I have told lies but NEVER to hurt people

and positively never to rip people off.

It's sad that somebody can really believe everyone

is really a dirt bag. sorry but we are not all dirt bags.

[kensho3]

Its not about being a "dirtbag" or not. its about forgiveness. And that forgiveness is for your benefit, not those whom you would forgive.

[avgguy66]

Amen. I have worked for a bank but didn't feel that I needed to lie and screw people. Believe me, the bank pressured me to do things that were borderline unethical and I said NO! I still feel that a bank can make money actually helping people honestly. Don't throw all of the blame on the bank for your dishonesty. We all have a choice, a choice to say no, a choice to do the right thing, the choice to find an honest job!!

[slats1212]

troubled him yet he still did it, didnt he. no after he made his money he develops a sense of morality

[supaflykid18]

Bahahahaha! She clearly didn't mind "pushing people into cars" when she was doubling her salary! I wonder why she got fired, cuz that is the only reason she's in this video.

[sw33tbay]

oh ya.. isn't good money make from other people's tear and sweat? you know.. even though you make a lot of money like that, your life will be one of us someday.. we are living under the same roof. You can't say it won't happen to you or YOUR KIDS/ FAMILY.. LIFE IS ALWAYS TURNING IN CORNERS.

[Shahidnabibullah]

This is what you get in a neo-capitalist society, why crib? It is designed for the 5% to make money of the backs of the other 95%. Surprised?

[tdxownyou]

Dear Ms Colombo.

When you first accepted the job, your interviewer said to you that "This is a sales job." Did you not understand that? While you are on several different media and getting paid for your interview, I hope you like the money that you are getting right now. I hope this will last for you.

[Numerous1]

MBNA tried to jerk me as well, they offered me a loan and ultimately sent me a credit card. I just haven't paid them and at this point will probably be bringing a class action lawsuit against them since they filed a civil suit against me. Love it.

[trustusyeahright]

what is this all for is someone trying to burn the former mbna i would love to help but I dont think i can

[Jester5581]

Did you tell them why you got fired?

[Jester5581]

you worked there for 4 years and cant remember shit... wtf

[jerseehippee]

i would like to watch this, a friend sent it to me. but its taking too long to load.