DirecTV R15 Sucks!

[idellhpcompaq]

im smashing one of thoes on my new vid

[joeldude76]

i wouldnt band on the tv i know the glass is like 1" thick but i would band on the thing with the problem

[zach5tray]

and it always will u need a r22 or 23 step ur dvr game up homie

[jxsilicon9]

You're not lying. My dvr40 harddrive gave out and directv gave me the r15 to replace it. It was all shiny and cool. But who the hell designed that piece of shit. A bunch of toddlers. Tivo is a hell of a lot better. They should bring back Tivo DVR because their piece of crap is just terrible. How could you make something that doesn't work half the time. The first run/series select doesn't work right. When you try to rewind or fast forward live or not recoding it freezes and skips.

[max20058]

WTF... FIRST OF ALL THE DVR SHOULD BE IN A VENTILATED SPACE...I WORK FOR DTV..AND COMMON SENSE TELLS YOU THAT anyway

[tsslaporte]

@max20058

The Cabinet has a Vent, it does not get hot in there, Caps is cool yo.

[TheHevquip]

@max20058 NO IT'S THE FAULT OF SHITTY DIRECTV. A LITTLE BIT OF RAIN HERE AND I'VE BEEN STARING AT THE "SEARCHING FOR SATELLITE SIGNAL" MESSAGE FOR HALF AN HOUR.

[sirushimself]

r 15 300 and h 20 600 garbage 1st version r16s had a loud ass fan even when shut off too.

[sirushimself]

nah im a tech and that was an r 15 300 they had a software issue around that time, that dude was right.

[nighthawk5556]

I'm thinking maybe someone didnt pay their bill. Said you didn't subscribe to that channel (ext 721). Searching for sat signal is 771. Check the mailbox and repost..

[tsslaporte]

wow,lol If you had watched the video you will see you are semi correct, the image is frozen on a channel I did have which it was recording, I switched to a random channel random, which apparently I do not pay for, thus why that message coming up saying I did not have that channel yet the the image still stayed. Since it was frozen.

[tsslaporte]

@nighthawk5556

Watch the video, I see you missed me changing channels, From a channels I do pay for to a channel I don't pay for thus "771" appeared.

I have since got rid of this Box, and I have had no issues with the new one.

[nighthawk5556]

@tsslaporte if you pay forf the channel it shows up, if you DON'T pay for a channel it gives you 721- channel not purchased. 771 means searching for satellite. . . which means either the sat set-up is wrong or there is something wrong with the system. If the new box fixed the system that was it. Glad ur goin again

[GameDude41]

DirecTV is eons better than any other Cable or Sattelite service I've had to use. Sure, their customer service is....Terrible, and their boxes tend to have issues every now and then (R15 is notable for this), but try sticking a month with Charter Communication's digital service, I couldn't do it.

[AndrewSa888]

directv sucks.

[bakedpotato1678]

satelite tv suck period. Cable is better.

[beelzedan]

channel not purchased means you don't have the channel

if it was weather related it would say "searching for satellite signal"

so uhm...nice try on trying to diss directv

18+ million customers speaks for itsef =]

[tsslaporte]

Watch the video again buddy. Seems like you missed me changing channels.

[SSCable]

was it saying channel not purchased on the bottom of your screen, of course there was a black screen, rain or snow didn't have anything to do with it

ugh, common sense, it ain't so common anymore

[tsslaporte]

Where is the black screen? All I see is an Image of that person on my screen which did not come off till a soft reset. Did you watch the vid?

[alanm46]

Directv is the worst..... Overpriced....and everytime it rains or snows....you get the "searching for signal" on your screen... Just how do they stay in business????

[nighthawk5556]

@alanm46 . . . . . you need to peak ur dish or have it done. and wipe the snow off. build-up of snow defracts the signal, not the fact that it's snowing. HARD rain should be all that temporarily blocks it.

[bearswilleatme]

lol rain. my screen used to turn to big pixels like I was playing a game of video checkers whenever the leaves fluttered on the trees outside. got it in the rear bigtime when I left before the 2-yr contract was up. almost had to mortgage a house to pay my final bill. would have been even more if I didn't force them to remove the extra channels I told them NOT to add over the phone when I started service. DTV sucks for anyone not rich or who lives where there's anything but sunshine and no wind.

[giovanni2015]

directv suck!

[Dwillis1841]

721 channel not purchased? Hmmmm....... pay your bill and see if that goes away.

[Brakay2]

Ha ha.

[mythril4]

CAll center reps heh! The rep cant see what the heck your doing, there manager wants them to pump out numbers like a mofo, and customers want super smart techs that automaticly know what your seeing for $11 an hour, NOT GONA HAPPEN IN ANY CALL CENTER EVER. Call centers have massive turn over so NOOBS all the time, there is no human value in a call center, just numbers. You customers for any company are just statistics and there employees are there for a paycheck not for you.

[Nadoriko]

i don't know what company's you have been dealling with, but i work a directv warranty technical call center, and we actually fight with our supieriors on nearly a daily basis about the conflicts that we find in the system to make things better for you. so in actually fact we a RISKING our jobs to make your life easier and better. so BACK OFF!!!!

[mythril4]

I took me wrong, I am talking about how techs cant see what the customer is doing over the phone. Also I am saying that call centers in general are not about employees but numbers thus employees quit all the time. I am basically telling people to back off the call center reps because it is not possible to be perfect over the phone. Us techs appreciate what the REPS do do for us, I am just saying for other people reading to not pick on the call center becuase they cant be perfect.

[Brakay2]

amen! haha

[Brakay2]

You should really learn how to spell first off.

Second off... Learn some grammar.

Third?! GET A LIFE!

[mythril4]

Dude, i dont give a rats ass, its friken You Tube. Woop-Te-Doo, I did not pay attention to my spelling. Secondly your the second person to get me wrong. You read the first half a sentence and made an assumption. I just said a rep cant see what you (the customer) are doing, so you have to tell them exactly. I also said that call centers (in general) have large turnover so there is trainiees. I also stated that they want calls per hour,they always want better stats. Keyword: READ!!!

[Brakay2]

K so I am not a dude. Yeah it's youtube your right, wow congratulations. I can tell you don't pay attention to your spelling, and now apparently your grammar geeze. I did not assume anything, don't put words in my mouth. Of course the rep can't see what your doing, it's called a telephone and it's called people like you don't know how to read bills or have any respect towards a rep that's trying to help. Yes call centers have a large turn over b/c people like you are jerks. Keyword: DUMB!

[macro820]

Is that cabinet ventilated? DTV recievers get hot, can't be kept in that oven

[dtvsuks]

Directv steals peopels money without the customer knowing I still work for directv and i feel sorry for the hundreds of calls i take monthly were the customers have all the reason but firectv hides it all. If a customer has is receiver and gets a receiver replaced diretv automatically signs the customer up with a new contract without the customer knowing. also the equipment the customer gets its a refurbished receiver which will break down in no less than a month.

[Maverick1375]

Customers and Technicians get the shaft for those refurb units! If it fails before a 3 month warranty period, the tech gets back charged for a defective box that wasnt his fault to begin with and the customer has to deal with calling DirecTV for assistance all over again!

[Brakay2]

DirecTv is not stealing money. I work for directv as well. It's really a simple issue that can be resolved. People should learn how to read.

And the customer does know about the new agreement, once again you have to read.

You must work at Convergy's the suckiest call center of all.

[bconn15]

ok i usesd to install for directv and i know the r15 is garbage.... but who posts videos on youtube about it.... seriously.... go get a girlfriend!!!!

[nwise567]

try pressing the reset button again but this time when hello screen comes up press the numbers on ur remote 02468 this will force a software update

[Maverick1375]

Psst. this time I have to say your wrong, even though I hate to admit this, look at the service message on the screen. "CHANNEL NOT PURCHASED" means that channel is not part of the package you subscribed to.

If it was, all you needed to do was call DirecTV and tell them to send the reauthorization signal to activate the channel again.

As for the R15 its a peice of shit anyway because it does glitch once in a while. Especially your model #. The new R16 is a little better.

[MississaugaKid]

Thats the DirecTV R15 + DVR system.

[Brakay2]

I would hate for you to miss 5 mins of your fav show, that would be the end of the world, grow up.

[Nadoriko]

thank you...finally someone that gets the concept of GET OVER IT!! its just a television.

[Jacklistener]

Operational bugs make DIRECTV hardware impossible to use

[hatedirectv]

I created 2 sites to voice my strong disdain for DirecTV I also want to give other a voice to tell their stories and I will publish them on the websites. google "hatedirectv" and my site will be the first one in the results.. there is contact info on the site to send me your stories.

[hatedirectv]

I created 2 websites to voice my strong disdain for DirecTV I also want to give other a voice to tell their stories and I will publish them on the websites. google "hatedirectv" and my site will be the first one in the results.. there is contact info on the site to send me your stories.

[FMGLOBO]

BUY FTA

[robsmadtour]

for all you that work for directv on this post its no surprise of your rude behavior this is a perfect example of your customer service that really sucks.

[Maverick1375]

I agree Customer service reps dont know shit, they just follow troubleshoot card and call you a dumbass before they send a tech (other than DRAILCOMICS) to check it out for you!

[drailcomics]

why the hate?

[Maverick1375]

your asking me "Why so serious?". Not just poking fun at techs that seem to not know what they are talking about!

[Nadoriko]

even the scripting that is followed is formed from the feedback given to our engineering team from what we know does and doesn't fix a particular issue. but each call is treated separatly and i GUARANTEE that not all of the prob's people call in about and the steps done for those issues have a script at all. electronics are COMPLETELY unpredictable, just like the people that create and use them.

[kungfumagic007]

first learn to clean your house, then remove the bottle next to your tv, then learn to take care of your electonics, wow this is a stupid video my r15 works perfect.and 5 mins come on get a life

[Brakay2]

haha good one :)

[MARK0352]

One good idea is not to leave phone books on top of the reciever

[jsgnextortex]

i think ur directv is fucked up mine works well...

[rainbowbritekicksazz]

Tell them to install a bigger dish

32-inch or more.

[blueprince2008]

switch to cable or stop complaining... everyone is aware of signal loss in bad weather.

[tsslaporte]

But during a hurricane I never loose signal

[drailcomics]

sounds like it may be a problem with the dish setup. Dish may not beinstalled correctly. As a installer i know the DTV r15 s crap, but that issue sounds like install issues. Course with the r15 yo never know...

[Maverick1375]

DId you even pay attention to what was going in the video. The DVR loaded satelite info so nothing was wrong with the dish. You call yourself an installer and you didn't even note the "channel not purchased" message on the screen. LMAO its guys like you that give Directv a bad name.

[drailcomics]

actually my response was on another topic in this discussion, not about the video in itself.

[tsummerlee]

LOL! I'm having an even worse problem today. Reset the receiver (have to do that at least twice a month), and now the satellite picks up exactly nothing. Niiiiice!

[delijesever035]

i work for directv and ppl like this are just waste of time......after i leave their house there nothing else to do but just laugh about their stupidity. get a life dude and basic cable since equipment like that is 2 advanced for u and find some other place to keep ur yellow pages on cuz the thing overheats.

[combinownage]

This is mother natures fault. Not in anyway Direct TV's Fault. Go take it up with her.

[blueprince2008]

hahaahahha

[jwparker27]

You should try out comcast, their shit goes out when its sunny outside. You might want to call directv and get a tech to come out and give you some customer ed.

[RyanTheMetalMan]

Yeah, it's videos like these that make me understand why I get so many reports of broken R15's. Having books covering ventilation holes on your receiver will only lead to trouble - maybe not fire, but certainly equipment overheating which will cause a wide range of problems leading up to and including equipment failure. Hope you bought the protection plan.

[newenglandvideo]

I've never had a problem with mine.

[Jtaylor1]

Go to DBS Talk and tell them about your R15 model.

[reyna52006]

Im a customer service rep. and thats some funny ass shit. lol People like this are fuckn stupid and call about the stupidist things ever.

[knightjedi666]

Same here, rocking the "gotta a black screen and I pay my bill on time, why is this happening..boo-hoo sob sob.." line of support. I know what you guys go through, lol, thats the reason I like to watch these video homemade vids on utube, I guess according to them, its our fault and we need to push the magic fix-it button....on man...gotta get back on the phones....hahahaha.

[jokingtodeath420]

ya I know I work for dtv and i had a guy in a boat and wanted a tech to come out for sfss

[tsslaporte]

Too all of you that said books will start a fire.

You don't know anything, its not that hot on the outside at all, if it was then it should not be on the cabinet at all right?

[Jtaylor1]

First, Press reset next to the smartcard slot.

and second, Did you pay your bill?

Third, If you got technical problems, register at DBSTalk and post a new topic about your R15 or call Tech Support.

[GCRams2]

Yep they don't cover if you brake the remote or you bust your tv. Also you should never and I mean never turn off you box. Unless you want it to mess up on you when you are trying to watch tv. If your picture frezzes when it rains just hit the reset button insted of making a big fit about it.

[UnariHirol]

Okay let's begin:

Yeah, bad idea to put books on top of the receiver. *Fire Starter*

If you just call Tech Support and give them the message on the screen, they'll figure it out.

Also, they don't cover you damaging your own equipment. So don't get all bitchy if your remote breaks.

[UnariHirol]

Your receiver loaded up fine. But you didn't say crap about the message on the screen. Maybe if you gave a little more info, I'd be able to diagnose your problem as more than just "a stick up your ass".

Thank you ignorant masses...

[GCRams2]

You should never turn off your box cause it will mess up on you. Also take off the books you got on unless you want a fire to start. Also the next time you have that just hit the red reset button and it will be fine.

[penco8]

yeah direct tv suck u should get time warner cable ... n if u want internet they are the best...

[NikeSb8989]

its the movie click!!

[dirtyd82]

Uhhhh, I don't give a fuck about lawsuits lol. I'm technical support, lawsuits don't bother me what so ever.

[GCRams2]

We have you guys at my house and we have no problems what so ever when it comes to fixing little problems. If the picture frezzes I know to hit the red reset button. Also I we never looked back when we swiched cause whe n a power outage happends your box automadiclys resets and you can watch tv still when power comes back.

[dirtyd82]

Uhhhh, I don't give a fuck about lawsuits lol. I'm technical support, lawsuits don't bother me what so ever.

[Perry7360]

You work for Directv? Are you familiar with the frivoulous lawsuits and money you extorted from people? why did you sue someone for buying a printer cable ?

[conrick23]

you have TWO huge catalogs on top of the reciever in a closed cabinet...your nintendo wii will suffer pretty soon too.

you`ll see....

[dirtyd82]

For you dumb people. I work for Directv and here's a little fact.....Directv owns 49% of Dish Network....so when you go on your rant about switching to Dish Network because you DVR OR HD DVR crapped, just know Directv is still getting your money......please go to cable, that's what I have I and I work for them.

[tulsaguy76]

You have no clue on what your talking about. It's one thing to post your opinion but when you make yourself look ingnorant posting false information, well that's when you just need to stop all together.

[dirtyd82]

For you dumb people. I work for Directv and here's a little fact.....Directv owns 49% of Dish Network....so when you go on your rant about switching to Dish Network because you DVR OR HD DVR crapped, just know Directv is still getting your money......please go to cable, that's what I have I and I work for them.

[MARK0352]

It would help so much not to keep the reciever in a cloised cabinet. Those recievers do give alot of heat and it will crash frequently. It will crash (Freeze)if it gets too hot. Because the Directv HR20 is a modified computer.

[tsslaporte]

The cabinetis fan Ventilated.

[Marcusisbrent]

It does suck..i use to work at Directv..and we were even sending replacements out that were not working correctly--ON PURPOSE..DTV Doesnt care about the customer they only care about money..Stick with comcast..oh and dont get any HD equipment it is TRASH